...very important in company because high level of satisfaction of customer could leading customer repurchase and keep their royalty. Besides, company can retain customer instead of acquiring new customer all the time. Word of mouth is one way make customer knowing about company so that customer satisfaction will reduce negative comment and feedbacks. 2. John Lewis 3.1. Introduction about John Lewis John Lewis is the UK’s largest department store retailer. It was established in 1864 at 132 Oxford Street, in London by John Spedan Lewis. Nowadays, John Lewis Partnership is one of a growing number of businesses with an employee-owned structure that means the employees known as Partners have enable to running business and get share profit which addition to their salary each year. Waitrose is a part of John Lewis Partnership which is a supermarket combine with expertise and service of a specialize shop. They supply customer the best possible food and drinking to help them to live healthier by building a long-term relationship with their farmers and suppliers. 3.2. John Lewis customer service John Lewis always find a way to know and understand what customers want and expect. They constantly finding opportunity to listen what customer think about their products and services then if there are something wrong, they would fix it immediately. Therefore, company could provide the best possible choice, value and service to customers. None of 70,000 people work at John...
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...ADMINISTRATION APPLIED INTERGRATED BUSINESS JOHN LEWIS’CUSTOMER SERVICE CASE STUDY Student Name : Bang Tran Hai Vo Student ID Number : 1305052015 Instructor : Dr. Cao Dinh Kien Hanoi, October – 2015 ------------------------------------------------- CONTENT 1. Introduction about John Lewis 2. John Lewis – A customer service and the success in keeping customer satisfaction 3. Bad practice of customer service 3.1 Analysis of the causes for bad customer service 3.2 Suggestion and Recommendation 4. Pllog 5. Refferences 1. Introduction John Lewis is a chain of upmarket department stores operating throughout Great Britain. The chain is owned by the John Lewis Partnership, which was created alongside the first store in the mid-1800s. The first John Lewis store was opened in 1864 in Oxford Street, London. The chain's slogan is "Never Knowingly Undersold" which has been in use since 1925. There are 45 stores throughout England, Scotland and Wales, including eleven "At Home" stores, and a "flexible format" store in Exeter. The store in Birmingham is the largest operated by the Partnership outside London. On 1 January 2008, the Oxford Street store was awarded a Royal Warrant from Her Majesty the Queen as: "suppliers of haberdashery and household goods". John Lewis Reading is also the holder of a Royal Warrant from the Queen in 2007 as suppliers...
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...The court case was brought to the Supreme Court in 1967. The court case is about a young 15 year old boy named, Gerald “Jerry” Gault, who apparently made an inapropriate phone call to his neighbor Mrs.Cook. Mrs. Cook filed a report on Gault and another friend of his named, Ronald Lewis. They were then arrested and taken to The Children's Detention Home. At the time Gaults mother and father were at work and were never notified of his arrest due to the officer never making an effort to notify them. His parents eventually learned about the arrest from Ronald Lewis’s parents. When Gaults mother arrived at the detention home, she was then informed that Gaults hearing was scheduled in juvenile court the next day. There was an informal hearing on...
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...In the article, “The Case Against Tipping” Michael Lewis argues that tipping in the marketplace is something that really disturbs him because he feels workers and waitresses try to make tipping mandatory and perceives the idea of tipping as an older concept, that doesn't fit into today's modern society. I agree with Michael Lewis that we shouldn’t have to tip the worker so he has more incentive to give the customers better service, that's their job and something they get paid for. A customer who fails to tip his waitress shouldn't get yelled at. The art of tipping is annoying. How much is too much? How much is too little? Many people don’t carry cash anymore. The very definition of tipping suggests it should be extra. It’s a reward, not a...
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...Communication and Conversation According to Benjamin (2005) Communication is a point-to-point, limited, prescriptive transaction in which information is exchanged. Benjamin (2005) goes on to say: “Conversation is a helical, expanding, ingenious, transforming, turning together around a specific topic or group of topics.” Teams who work toward goals and objectives that do not require creative or ingenious solutions might be able to complete their work only utilizing good communication skills. Team members who communicate well are able to gather and organize information and pass the information along a linear path to a defined destination. These teams know what is expected from them as a result of their work. These teams may have served a valuable purpose before technology advances made tasks such as gathering and organizing data by humans unnecessary. With the advancement of complex electronic data management systems, the need for teams who only communicate is vanishing. One role of a leader in these problem-solving and results-producing teams is to facilitate conversation. According to Benjamin, leaders in conversation are able to perceive multiple approaches to a topic, interest one or more other people in exploring a topic, engage in a process about discovery about a topic, and stimulate new perception in others (Benjamin 2005). Mastering these skills will enable a leader of today’s work teams to foster ingenuity and creativity. Antonioni (1996) states: Organizations...
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...1 Depicting Molecules and Ions with Lewis Structures Lewis structures, also called electron-dot structures or electron-dot diagrams, are diagrams that show the bonding between atoms of a molecule, and the lone pairs of electrons that may exist in the molecule. A Lewis structure can be drawn for any covalently-bonded molecule, as well as coordination compounds. Using the Octet Rule to Write Lewis Structures The octet rule tells us that all atoms want eight valence electrons (except for hydrogen, which wants only two), so they can be like the nearest noble gas. Use the octet rule to figure out how many electrons each atom in the molecule should have, and add them up. The only weird element is boron - it wants six electrons. Lewis Structures for Molecules with Single Bonds The atoms share a pair of electrons, and that pair is referred to as a bonding pair. The pairs of electrons which do not participate in the bond have traditionally been called "lone pairs". A single bond can be represented by the two dots of the bonding pair, or by a single line which represents that pair. The single line representation for a bond is commonly used in drawing Lewis structures for molecules. · Hydrogen atoms form one bond. · Carbon atoms four bonds. · Nitrogen atoms form three bonds. · Oxygen atoms form two bonds. · Halogens form one bond when they are surrounding atoms; fluorine is always surrounding atom. Lewis Structures for Molecules with Multiple...
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...In 1985, after eight consecutive losses, Johnson finally beat Carl Lewis achieving a gold medal, and then 3 years later in the 1988 Olympics Carl Lewis outran Ben Johnson winning a gold medal leaving Johnson to come in 3rd place and achieve bronze. After that Carl Lewis said, “never again shall Johnson beat me”. By the time of the 1987 World Championships, Johnson had won his four previous races with Lewis and had established himself as the best 100 m sprinter. At Rome, Johnson gained instant world fame and confirmed this status when he beat Lewis for the title, setting a new world record of 9.83 seconds as well, beating Calvin Smith's former record by a full tenth of a second. After Rome, Johnson became a lucrative marketing celebrity. According to coach Charlie Francis, after breaking the world record, Johnson earned about $480,000 a month in endorsements. Johnson won both the Lou Marsh Trophy and Lionel Conacher Award, and was named the Associated Press Athlete of the Year for 1987. The enquiry of Ben Johnson being tested positive for drugs began in January 1989 and lasted 91 days. 122 were called to the court case, which included athletes, doctors, coaches, sport administrators and government officials; Johnson finally admitted to taking drugs and told the truth in the court. Johnson was stripped of all of his titles and medals and was banned from competing for 2 years. Johnson claimed his reason for taking drugs was to be able to keep up with the other athletes. IN 1991...
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...horrible conditions. As the circumstances of children were brought to the public’s attention, reform was soon achieved. This is greatly owed to the “muckrakers,” who were the writers that detailed these conditions to the attention of the public. The overall quality of life of children was greatly improved through reform, and a new definition of childhood was brought with it. Children lived in horrifying conditions before reform was achieved in the early 20th century. They often worked in coalmines or sweatshops for up to twenty hours a day. This helps understand the perspectives of the people living at this time, towards children, as the children weren’t too different from adults, earning wages by spending their days working. In some cases, children worked for weeks in factories without receiving any pay. They did this for the hope of receiving employment after the weeks in which they worked for free. However, employers were well aware of this and often took advantage of the children by either not hiring them in the end of their free labor, or moving after the few weeks to a different area to find more free labor. Outside of being mistreated for labor, children often did not receive care from their parents at home. High infant mortality rates and large family size contributes to this, as it’s harder for a mother of ten to care for all her children, knowing a few are bound to die....
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...Symposium: The City in History by Lewis Mumford January 1962 Some Observations on Lewis Mumford’s “The City in History” David Riesman Follow this and additional works at: http://openscholarship.wustl.edu/law_lawreview Part of the Land Use Planning Commons Recommended Citation David Riesman, Some Observations on Lewis Mumford’s “The City in History”, 1962 Wash. U. L. Q. 288 (1962). Available at: http://openscholarship.wustl.edu/law_lawreview/vol1962/iss3/2 This Symposium is brought to you for free and open access by the Law School at Washington University Open Scholarship. It has been accepted for inclusion in Washington University Law Review by an authorized administrator of Washington University Open Scholarship. For more information, please contact digital@wumail.wustl.edu. SOME OBSERVATIONS ON LEWIS MUMFORD'S 'THE CITY IN HISTORY' DAVID RIESMAN* For a number of years I have not had any time to undertake book reviews but I feel so keenly the importance and excitement of Mumford's work, and my own personal debt to that work, that I wanted to contribute to this symposium even if I could not begin to do justice to the task. What follows are my only slightly modified notes made on reading selected chapters of the book-notes which I had hoped to have time to sift and revise for a review. I hope I can give some flavor of the book and of its author and invite readers into the corpus of Mumford's work on their own. 1. Lewis Mumford correctly says in the...
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...i speak of is the well written 1865 novel called “Alice in Wonderland” by Charles Lutwidge Dodgsons (Lewis Carroll). It’s absolutely certain that in Lewis Carroll’ “Alice in Wonderland” he tries to introduce the reader to psychosis, narcotics,and potentially the existence of parallel universes. As i revised his work of art i decided to exaggerate and or be direct with the reader on what he was implying when he wrote Alice in Wonderland. “Alice in Wonderland” is a great novel that tells a story of an adolescent going through some swift mental changes. The story examines the stages in which a teenagers psychosis is evolving, a transition from childhood to adulthood. For example, in the initial point of the story Alice is being very disobedient towards her sister, a behavior that majority of teenagers are well indeed guilty of, this type of behavior can be described as one of many stages in social -developement called “ego-identity.” Soon after she wanders off away from her sister dreaming of a world that counters the reality in which she lives in, a world different from her own another sign that indicates or reveals her hunger for change or possibly suicide. Soon after, her journey begins with a hasty chase for a white rabbit down a rabbit hole. On the other hand In my version “Alice in Whackyland” I kept the protagonists name the same as in the original novel, but in this case Alice goes beyond just dreaming of a world unlike hers, she becomes catatonic because of a severe mental...
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...English Mini-Assignment Theme | Elements of Fiction/Film Techniques | “In the right circumstances, the underdogs can also be the winner.” | * Theme, Characterization * Lighting, Audio, Setting, Editing | Thesis: The film version of the multi-award winning novel, Moneyball, is a strong adaptation of the story. The director, Bennett Miller, has succeeded in matching author Michael Lewis’ style by using a great sense of lighting, audio, characterisation, setting and editing to help capture the theme; underdogs can be winners in the right circumstances. Just like the book, the movie symbolized hope, unfairness and to never give up. List of 10 Passages: 1. ISU Novel Passage: " There was the bias toward what people saw with their own eyes, or thought they had seen... There was a lot you couldn't see when you watched a baseball game.” (Lewis 19) Elements of Fiction: Setting, Characterization and Conflict between what baseball managers see in baseball players. Film Adaptation: Billy and Paul (his name is Peter in the movie) are in the garage of the Cleveland Indians baseball team and they are both wearing a suit, and there are cars in the background. (Time: 0:20:39) Film Techniques: - Medium-Bright lighting to show enthusiasm - Over-the-shoulder shots - Inspirational music in the background to show inspiration of what Paul (Peter) is saying Analysis/Connection to Thesis: This passage and movie scene relates to the thesis because the thesis is about how...
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...Chris Uhle 11-17-2014 Global Sports Business Moneyball When Michael Lewis’ Moneyball was released it officially announced Billy Beane’s new way of thinking to the rest of the world. Before the book was written, only a small group of people really had a full understanding of how analytics were changing the evaluation process in the sport of baseball. Billy Beane had always been using unconventional ways in finding undervalued players, but Lewis’ book brought his in depth strategy to the forefront of the sport. In 2011, Brad Pitt and Jonah Hill starred in the film Moneyball. The movie did keep the same basic storyline as the book, however there were many differences between the two. One of the biggest disparities between the book and the film that I saw was in the way the film portrayed how the idea of Moneyball started. One of the first scenes in the movie has Billy Beane in Cleveland to discuss trade possibilities with the Indians. Beane notices that one of Shapiro’s (Cleveland GM) assistants is dictating who is tradable and confronts him after the meeting. The movie says this is the first time Beane is introduced to the world of sabermetrics and advanced analytics. While this makes for a good storyline, Billy Beane actually got the idea from former A’s GM, Sandy Alderson, not Peter Brand like in movie. This is a great exaggeration from the book as Brand is basically credited with the entire idea. In fact, Peter Brand was not even the real name of Beane’s assistant GM...
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...Reverend Charles Lutwidge Dodgson, best known by his pen name Lewis Carroll, has written many novels, poems, and short stories in his lifetime but his most famous for his children's “nonsense” novels: Alice's Adventures in Wonderland and the sequel Through the Looking Glass. His works, especially the two mentioned, have influenced countless readers over the years, and references to his writings can be found in every type of media from the song “White Rabbit” by Jefferson Airplane to the the Matrix trilogy. While both books are intended for a child's entertainment, they are full of symbolism and hidden critique. His clever wordplay, use of logic and reasoning, and incredible imagination are all trademarks of his style of writing, which is often referred to as “literary nonsense.” To readers with little experience with Carroll's work, this term seems to perfectly describe Carroll's confusing and often rambling style, but when more thoroughly inspected, it becomes obvious that this “nonsense” has a far deeper meaning. Alice's Adventures in Wonderland is about a young girl, Alice, who gets bored doing her multiplication tables one day and follows a white rabbit into a hole. Through this hole, she ends up falling into Wonderland, a place where there are potions and foods that can change the drinker's size, a tea party thrown by a Mad Hatter and a March Hare, and a Caucus-race that everybody wins. As Alice journeys through Wonderland she meets stranger and stranger, or, as...
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...Reverend Charles Lutwidge Dodgson, best known by his pen name Lewis Carroll, has written many novels, poems, and short stories in his lifetime but his most famous for his children's “nonsense” novels: Alice's Adventures in Wonderland and the sequel Through the Looking Glass. His works, especially the two mentioned, have influenced countless readers over the years, and references to his writings can be found in every type of media from the song “White Rabbit” by Jefferson Airplane to the the Matrix trilogy. While both books are intended for a child's entertainment, they are full of symbolism and hidden critique. His clever wordplay, use of logic and reasoning, and incredible imagination are all trademarks of his style of writing, which is often referred to as “literary nonsense.” To readers with little experience with Carroll's work, this term seems to perfectly describe Carroll's confusing and often rambling style, but when more thoroughly inspected, it becomes obvious that this “nonsense” has a far deeper meaning. Alice's Adventures in Wonderland is about a young girl, Alice, who gets bored doing her multiplication tables one day and follows a white rabbit into a hole. Through this hole, she ends up falling into Wonderland, a place where there are potions and foods that can change the drinker's size, a tea party thrown by a Mad Hatter and a March Hare, and a Caucus-race that everybody wins. As Alice journeys through Wonderland she meets stranger and stranger, or, as...
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...If you have ever read or watched the movie Alice in Wonderland you most likely asked yourself: what would be like to become Alice?? The movie is pocketed with unusual illusions that seem to have underlying meanings. Some people experience a physiological disorder as is depicted in this story on a daily basis. By describing the psychological definition of Todd’s syndrome, symptoms, and why it is important to discuss I hope to make you familiar with a rare disorder so it be publically known. Some suffer from a syndrome of hallucinations similar to the story Alice in Wonderland called Todd’s syndrome or more commonly: Alice in Wonderland syndrome. Some with this condition may experience episodes of it several times in a day. According to UPMC’s...
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