...DEPARMENT OF COMMERCE FULFILLMENT OF ASSIGNMENT ONE ON BUSINESS COMUNICATION AND ORGANISATIONAL STRUCTURES COURSE CODE: BUS 211 PRESENTED BY: TO: MRS. JACINTA KINYILI DAYSTAR UNIVERSITY, ATHI RIVER CAMPUS 1.Communication definitions include: Communication is the transfer of information from one person to another,whether or not it elicits confidence. Communication is giving,receiving or exchanging ideas,information,signals or meesages through appropriate media enabling individuals or grups to persuade,to seek information,to give information or to express emotions. Communication is a process of exchanging information,thoughts,feelings and emotions through speech,signals,writings or behaviour 2.Forms/types of communication. * Oral communication, * Verbal comunication, * Non-verbal communication, * Face-to-face communication, 3.Directions of communications in an organisation include * Downward communication:this flows from executives to employees, conveying executive decisions and providing information that helps employees do their jobs. * Upward communication :flows from employees to to excecutives,providing insight into problems,trends,opportunities...
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...“Common Ground” Before the Aquino administration granted our group, Magdalo, a conditional amnesty in relation to our engagement and participation in the so-called Oakwwod Incident of 2003, we have suffered a huge step back, not only in our respective careers but also to our identity as a group. We have considered the years 2003 to 2006 the dark ages of our group. It was during those years we have realized that our “war against corruption within AFP” is slowly and steadily taking its toll on our daily lives and our future. With few exceptions to our close friends and classmates, the general perception on our group is on the negative. We have tried to explain that our side and our claims are valid yet our actions by taking over a commercial district are not. This negative perception led us to accept realities that for us to really influence change, we have to be at outside of that organization. For us to move an object, we shall be the fulcrum. After some few rethinking and meditation, we became fully aware that corruption is not just within the AFP. It was all over the system. During that time, there are many if not several, corruption allegations that hounded the Arroyo administration. It was September 2006 when we have decided that we need to change the venue of our “war against corruption”. But for us to accomplish this, we should convince one of our member, Lieutenant Junior Grade Antonio F. Trillanes IV, to run for a Senate seat. It was too high that we ourselves are...
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...that people across the organizations communicate in a standardized manner and there would be less ambiguity in communication for eg. People were copying multiple names in email and not getting required answers because it was ambiguous to whom the email was addressed. Also this would help in increasing communication between different operational units and the headquarters. This practises can be communicated via messages through digital library to collect and make available the key organization documents consolidating and refining innovations, so people know whom to address their problems and questions, roles-responsibility and lines of authority and reporting organizational chart for guidelines by central so that field staff can access goals, objectives and activities, activities for the programs whehther they are meeting their objectives in line with the organizational goals and design, monitor and evaluate programs. In this manner employees in the field staff wil not be overloaded with responsibilities when programs expanded as in the case of White and Renken and employee turnover will be less as reponsibilies can be shared by multiple people from various parts of organization People were not uptodate with actions and decisions taken by others in organization Civil society Administration-central Program operations- review proposals, write reports -units and maintain...
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...introduced them to various clubs and influential people. In general The Hernandez contributed a lot to Van West’s accustoming and developed a good relationship. But things did not stay good for long. Because he could not detect certain problems as a threat at the time, he was now facing production problems and a possible strike. It turned out that there have been complaints from the American subsidiary that the defective parts had increased over short time and five times the parts have been delivered late enough to affect production schedule. Van West tried to talk about this problem with Hernandez but the Vice President did not give much attention to the matter. This is when Van West decided to take matters into his own hands and talk with the line supervisor, Duarte Gonzales. He shared with him problems that Hernandez had not mentioned before. After this Van West tried speaking with Hernandez again, only to be brushed off. For Hernandez there seemed to be no big problem, or at least nothing that could not wait. Taking their close relationship into consideration, it was difficult for Van West to make any sort of critic. Added to these problems, the staff was planning a strike. They were not pleased with the revamp of the technology – a system that would be programmed to identify specific production problems and track individual work performance. The was also a the layoff rumor that got them worried. The renewal was...
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...to add more stress to the already heated argument. Not only will it not help your argument, but it could put more stress onto the patient as well, which is something that we don't want. She should react as calmly as she can using better communication techniques than her physician. She should start with responding with an I statement. When she gets defensive in replying to the physician it makes him automatically get defensive and might make him think that he needs to reply with a defensive response. She should start by saying, "I don't feel comfortable when you talk to me that way." Or she could go with something along the lines of, "I am sorry you feel that way." She doesn't want to sound accusatory. It opens up for clearer communication. She should also try to maintain eye contact with a calm voice while she tries to open up a clearer line of communication with her physician. If she maintains eye contact it is more respectful and talking with a calm voice will make her sound less defensive and more like she is trying to communicate in a better light with the physician. Out of everthing I think the best option for having a clear conversation with the physician is using empathy. If she expresses empathy the doctor might understand her feelings better and be able to place...
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...becomes team when you treat them as high level. To turn group into a team there needs to be a set measurable goals, define desired outcome and keep everyone focused. Team is defined as “a small number of people with complementary skills who are committed to a common purpose, performance goals, and an approach for which they hold themselves mutually accountable.” (Katzenbach and Smith, 1993). Teams are more structured than groups. All teams are groups but all groups are not teams. Big organizations are usually segregated into different teams. The segregation helps to achieve set goals and targets of the company which directly affects the bottom line. Bottom line is what matters in an organization. It requires lot of effective strategic planning to achieve the set goals and targets which affects the bottom line. It is important to form groups and teams in an organization because it helps in taking better decisions, increased productivity and improves employee morale to perform better. Some of the benefit of having a group is that more ideas are brought in to make sound decision. Members in a group also develop critical thinking skills and conflict resolutions skills. In a group members also develop good communication skills. The survey report says, "Good Communication skills, including written and oral presentations, as well as an ability to work with others, are the main factor contributing to job success." (Communications skills, 2007). Conflict in...
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...THE PRINCIPLES OF THE CARE VALUE BASE The seven principles are those which put an individual at the heart of the health and social care provision. These seven principles form the value base. All seven of the principles are all equally important as one another and should form the basis of all relationships with clients and colleagues. The seven principles consist of the following: 1. the promotion of anti-discriminatory practice 2. the promotion and support of dignity, independence and safety 3. respect for, and acknowledge of, personal beliefs and an individual ‘s identity 4. the maintenance of confidentiality 5. protection from abuse and harm 6. the promotion of effective communication and relationships 7. the provision of personalised (individual) care All together the seven principles can be broken down into different concepts: Inclusively: the fact or policy of not excluding members or participants on the grounds of gender, race, class, sexuality, disability, etc Access: The means or opportunity to approach or enter a place Trust: firm belief in the reliability, truth, or ability of someone or something Confidentiality: is a set of rules or a promise that limits access or places restrictions on certain types of information Choice: an act of choosing between two or more possibilities Participation: taking part in an activity Honesty and openness: telling the truth and not hiding things Respect: a feeling of deep admiration for someone...
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...Good morning staff. How are you doing today? For those of you who are not familiar with me, I am Elaine Summers, your in-service coordinator. Today in this in-service, I am going to be addressing issues regarding personal and professional communication in the health care field such as: what health care communication is, the importance of communication with your clients and other health care professionals, how the quality of health care communication [effective and in-effective] can affect patient outcomes, theories, and principles of health care communication. Definition of Health Care Communication My definition of health care communication is a means by which health care professionals, patients, and their families, send, and receive messages, verbally, non-verbally, in writing, or otherwise; with the intent to promote health, treat, and prevent illness, and disease. The messages sent and received would consist of subjective [patient or families information] and objective [health care professionals’ information] data. Either patient, family member or health care professional can initiate [sender] communication. In return, there must be a receiver for it to be considered communication as it is a two-way instrument used to collect and process information. Personal Communication with Clients and Other Health Care Professionals The well being of patients rely greatly on the ability of health care professionals to communicate all aspects of client care to the interdisciplinary...
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...Details of Assessment | Term and Year | | Time allowed | | Assessment Type | Written | Assessment Weighting | 40% | Due Date | Week 5 | Room | | Details of Subject | Qualification | ICA20111Cert II in IT, Digital Media & Technology | Subject Name | Computer Fundamentals | Details of Unit(s) of competency | Unit Code | I ICAICT201A | Unit Title | Use Computer Operating Systems and Hardware | Unit Code | ICASAS206A | Unit Title | Detect and Protect from SPAM and Destructive Software | Details of Student | Student Name | | Student ID | | College | | Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. | Signature: ___________________________ Date: _______/________/_______________ | Details of Assessor | Assessor’s Name | | Assessor’s Signature | | Date | | Assessment Outcome | Results | Satisfactory Not Satisfactory | Marks/Grade | | Reasonable Adjustments (if applicable) | | FEEDBACK TO STUDENTProgressive feedback to students, identifying gaps in competency and comments on positive improvements: | ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________...
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...| SKAGEN DESIGN | ASSIGMENT 4 | | Marian Nieto y Patricia Preysler | 20/03/2015 | | 1. What screening criteria should skagen designs use in a connection with its choice of new markets for its watch collection? Market screening is the process of discovering relevant information abiut a tradable asset in order to determine a fair price for the asset. Primarily is used to avoid creating an adverse transaction. Its a way of creating shortlists of opportunity list. Market screening its also a way of minimizing the size of the large data collection. Screening is divided in 6 steps. The first step is market size. In this step screening looks at the demography which concerns the market. Also tries to find out if the country is an emergent market or a developed market and finally selects potential suitable countries. The next step is the economic and financial forces. First of all discovers the purchasing power of the country. Afterwards, research the domestic consumption of watches in the country and finally in how much the currencies differ between each other. The third step is political risks and legal forces. Regulations such as quotas or agreements are identified. Political environment and the difficulty to establish subsidiaries are the other aspects searched in this step. Sociocultural forces such as cultural differences, languages or religion, and social differences like lifestyle and norms are discovered in the forth step. Competitive forces are find out...
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...THE ROLE OF IT IN TOTAL QUALITY MANAGEMENT UDREA ROXANA MARIA GROUP:136 AFFILIATION: ACADEMY OF ECONOMIC STUDY OF BUCHAREST, ROMANIA Change for the better Abstract The aim of this study is to demonstrate, using a theoretical model, how a company should address the concept of Total Quality Management in order to reach business excellence and customer satisfaction. Nowadays, economists confront with a large amount of factors that make the existence of a company in the market much more difficult. In today’s competitive marketing environment, organizations try all possible efforts to promote their brand, to attract customer’s attention and to determine them to effect purchase decisions. As a whole this paper offers a framework of management quality coupled with information technology that together enable a company to increase productivity, in order to attract the customer’s attention and to encourage the buying behavior. Process change has become the main concern of today’s companies, and applying the right strategy in order to achieve change has become more and more important. The following research will highlight how TQM strategy together with information technology have been implemented in the L’Oreal company, and the achievements that the latter had after adopting such strategy. Keywords: TQM, information technology, competitive environment, customer satisfaction, strategy. Introduction Implementing TQM in a company may be seen like a new solution that companies...
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...Programe tile: HND Business Unit 3: Organizations and Behaviour Assessment Subject: Facebook and Google Organisation and Behaviour Instructor: Asma Asrar Qureshi Assessed Students: Stoyan Dimitrov Florinela Neagu Nicoleta-Ana Bostaca Geranimo Bostaca Table of content that are all making reference to Facebook and Google organisations: 1. Comparing and contrasting the differences in organisational structures and behaviours. 2. Explaining the impact on performance of the business regarding organisation structure and culture 3. Factors that are influencing the individual behaviour at work 4. The impact of different types of leadership in organisations 5. Explaining how organisational theory underpins the practice of management. 6. Evaluating the different approach to management used by different organisations. 7. Discussing the impact that different leadership style might have in organisations in periods of change. 8. Comparing the application of different motivational theories within the workplace. 9. Evaluating the usefulness of a motivation theory for managers. 10. Explaining the nature of groups and behaviour within organisations. 11. Discussing the factors that might promote or inhibit the development of effective teamwork in organisations. 12. Evaluating the impact of technology on team functioning within the organisation. Facebook and Google Organisational Structure One of the most important...
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...1. How would you rate yourself as a team leader? I’m very good team leader due to 2 important aspects: * I’m a great believer in feedback. I always ensure that my feedback is timely and based on facts rather than speculation. * I also believe in consulting with my team members. Not only do they feel more valued, but often I learn something new. Example required. 2. Are you a team player? 3. How do you handle differences between your team members? 4. What steps do you take to make each team member feel important? 5. What are the key values of a leader? How do you demonstrate these values? 6. What’s the difference between a manager and a leader? 7. How open minded are you to other team members and a leader? 8. Do you consult members? 9. Give an example of a risk you had to take. Why did you decide to take the risk? 10. How do you maintain a relations with a person in cases where you cant agree? Sample excellent response: Luckily, I have quite a bit of previous team experience, and have faced this situation a few times in the past -- so let me tell you how I've learned to handle the issue. The most important first step in dealing with an underperforming subordinate or team member is honest communications -- talking with the person can lead to some surprising discoveries, such as the person not understanding the assigned tasks to being overwhelmed with the assignment. Once I discovered the problem, I could then forge...
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...Scientific Management and Human Relations Approaches in the 21st century Authored by: Nguyen Thi Kim Anh Submited to: Mr. Tran Quoc Trung Foreign Trade University Submission date: May 22, 2015 The development of management in the 21st century is seen as the result of a process of change from the past. Managemant specific to the driver and guide all parts of an organization, usually economic organizations, through the establishment and change of resources (human, financial, material, intellectual real and intangible value). Surely, the managers always hoped that they could find the appropriate management approach and effective to increase work efficiency, labor productivity, as well as enable them to easily manage job and humans. The birth of the company from the years of 1780s to mid 1800s has created a significant influences on management, making it became a necessary element for the survival of a company. However, until the start of the 20th century, the knowledge of management was unified, development and transmission. Early 20th century, writers management called Mary Parker Follett defines management as "the art of getting the work done by others.". Since then, there have been many management methods and the human approach were launched, which included: Scientific Management and Human Relations Approaches. The founding father of Scientific Management is Frederick W. Taylor ( 1856 – 1915). He came from a mechanic in the US, who has made the positions as foreman, chief...
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...CURSO: Management Information Systems Investigar el concepto de redes de computadoras y sus diferentes tipos. Una red de computadoras, también llamada red de ordenadores, red de comunicaciones de datos o red informática, es un conjunto de equipos informáticos y software conectados entre sí por medio de dispositivos físicos que envían y reciben impulsos eléctricos, ondas electromagnéticas o cualquier otro medio para el transporte de datos, con la finalidad de compartir información, recursos y ofrecer servicios. Las redes se clasifican en 2 categorías por alcance y por conexión: Por alcance: • Una red de área local (LAN) se refiere a un grupo de dispositivos interconectados que se encuentran bajo el mismo control administrativo. • La red área metropolitana (MAN) es una red formada por un conjunto de redes LAN en las que se conectan equipos • Las redes de área extensa (WAN) constituyen redes que conectan redes LAN en ubicaciones que se encuentran geográficamente separadas. Internet es el ejemplo más común de una WAN • Red de área personal, o PAN (Personal Area Network), es una red de ordenadores usada para la comunicación entre los dispositivos de la computadora cerca de una persona. • WPAN (Wireless Personal Area Network), es una red de computadoras inalámbrica para la comunicación entre distintos dispositivos (tanto computadoras, puntos de acceso a internet, teléfonos celulares, PDA, dispositivos de audio, impresoras) cercanos al punto de acceso. Estas redes normalmente son de...
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