... 1 Listening Audience! Brandon Picone COM425 Kristine Clancy Nov 8, 2014 FINAL PAPER 2 Listening Audience! At the root of effective listening is appreciating the difference between hearing and listening. Hearing is merely a physiological process; whereas, listening is an interpretive process (Schnell, Jim 1995).We can always learn something from listening to someone. Humans are special in that way, and as listeners, we cannot have that attitude like we know everything. Someone will always have a difference of opinion, it just matters how you will use the information. Some people may think that listening is a waste of time, but in actuality, listening is never a waste of time. The more we pay attention and push ourselves to be active listeners, the better the communication will be with our peers, leaders, employees and customers. It is very important that we understand both how we listen, as well as who is speaking to us in order to become more efficient listeners. There are many different types of listening skills these days. We have to understand how listening works, in order to improve our listening skills and to be a more effective listener. We must be actively engaged when listening, so that we can understand what is being said. We have to make sure that we listen to verbal and non-verbal communication, in order to get the full spectrum of what is being communicated to us. Here are some common listening types: active, inactive...
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...Listening and Effective Workplace Communication James Humes, a former presidential speech writer, stated that, "the art of communication is the language of leadership" (Leading Thoughts, 2010). Communication is an essential process that is common in the workplace. Everyone in the workplace especially leaders must communicate with others. Ideas, conversations, disagreements, and commitments can all be exchanged through communication. Anyone can communicate but it takes discipline and skills to effectively communicate. These skills can include feedback, presentation, non-verbal communication, and listening. Listening is the most valuable skills to effective workplace communication because it enhances job effectiveness, relationships and responses. Most people equate hearing with listening and they do not take time to improve their listening skills. To be an effective communicator a person must understand the differences between hearing and listening. Listening is an active process that requires more effort than it takes to hear. “Listening is the conscious desire to determine the meaning of what is heard” (Behera, 2010). Hearing a message rather than listening could cause a person to agree to something that they did not intend to. An active listener participates in the communication process by being focused on the message that is being communicated. The in-depth process of listening will result in a verbal or non-verbal response to let the communicator know that...
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...When a student takes a class they intend to learn things they previously did not know or truly understand the impact of. Having an open mind to acknowledge the things you do not know and recognizing the things you can improve on are imperative to educational growth. This semester Management Communication which covered how to communicate verbally, and in writing, and pointers to interacting effectively within the business environment. There are three main subject matters that I felt were pearls of wisdom that felt left lasting impressions on me to work harder to do them effectively. The three things I want to work on is managing conflict, effective listening skills, and communication anxiety. One of the sections in the Management Oral Communications that I feel was very beneficial to me is “Managing Conflicts in the Workplace.” Conflict is inevitable and realizing the different conflict types, and strategies; and when and how to use them is important when trying to resolve conflicts. My goal is to be a leader and the ability to recognize conflict, understand the nature of conflict, and to be able to bring swift and jus resolutions to conflict will serve me in the ability to be an effective leader. The inability to do so will prove me as an ineffective leader. There are many steps one must take when choosing the best strategy. I think that avoiding conflict in a business situation is never the best move because avoidance creates more problems. However, in personal situations...
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...following questions, using information from this week’s readings. Respond to each question in 100 to 200 words. 1. Briefly explain the five choices speakers can make. How do these elements determine a speech’s success or failure? The five choices a speaker can make are invention, arrangement, style, delivery and memory. Invention provides the guiding principle for developing the context of a speech. While researching the topic of the presentation, decisions will be made on what should and should not be included in the speech to support the thesis based on the audience. Arrangement is the shaping of the gathered information within a presentation to ensure a continuous flow between the introduction, body and conclusion of the speech. Style defines the way the presentation is conveyed to the audience, like changing the tone, speed and emphasize of certain words within a speech to create an emotional connection with the audience. Delivery is the way the speech is being presented, which can entail the effective use of tone, expression, movement, as well as audible and visual aids. Memory is ensuring that all key points have been addresses in the speech. Nowadays most speakers either use a presentation outline to ensure flow of the presentation, as it is very unprofessional to jump from main point to main point without any transitional statements between the main supporting data; or they read a written script which can sometimes sound a little monotone and lack in style. 2. What role...
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...Associate Level Material Appendix B Audience-Focused Communication Matrix Use the matrix to complete the information. Write 3-4 sentences for each item. • What are some audience characteristics you need to consider? • What communication channels would be appropriate and why? • What would you do to ensure your message is effective? • What are some considerations you must keep in mind given the diversity of the audience? |Audience-Focused Communication | |Audience |Audience Characteristics |Channels of Communication |Strategies to Ensure Effective |Audience Diversity Considerations | | | | |Messages | | |Managers |Commonly the manager would be the |There are many options to communicate in |Keeping things on the short side, time|With the many different management positions| | |audience, however they need to make |business these days. One main one would be |wise is important, no matter whom it |in our world it’s just needed to think about| | |sure they are...
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...Audience Analysis Jordan Pappas COM/285 February 13th, 2011 Randi Plante Audience Analysis Giving a presentation in any situation is very intimidating, being properly prepared for the meeting can make all the difference in whether or not you get the proper information across to the audience, ask yourself who the audience is that will be attending the presentation? Is there going to be any sort of language barriers? And what information is the most appropriate to present? Something o consider about the audience is how much do they already know about what will be briefed in the presentation? By providing to much information you will find that the audience will start to get bored and you will lose their attention. By getting people involved int the presentation it doesn't give them much of a chance to get restless and it actively keeps them engaged and listening to what is being presented to them. This can also help them retain the information When tasked to give a presentation for your company it is important first consider who the audience is going to be. By knowing who will be attending, this allows you to prepare properly for the group that will be there. If giving a presentation to stakeholders or possible investors, making sure you information is on point and correct can make it or break it for the future of the company. Businesses are constantly looking to expand and out source to other countries so this brings a lot of diversity to the way we do our business...
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...1-1. In order to generate interest about the company's publications, the Media Manager of Gordon Books started a personal blog where she posed as an avid reader and amateur literary critic and reviewed the company's books favorably. She also invited readers to buy the books, discuss them online, and send in their reviews. Which of the following is the best criticism of the manager's action? A) She engaged in plagiarism. B) She selectively misquoted information. C) She failed to protect information entrusted to him. D) She failed to ensure transparency. E) She failed to respect the privacy of others. 1-2. Which the following decisions-making scenarios presents an ethical dilemma? A) A disgruntled employee of one of your competitors has offered to reveal details of his company's new strategy if you were to hire him. This competitor has in the past poached key executives from your company and engaged in industrial espionage in other ways. B) You are manager of a large facility in a country where paying bribes to public officials is a way of life. Your company has a zero-tolerance policy toward bribing, but the officials are threatening to close down the factory, rendering several thousand workers jobless, if you don't comply. C) It has been brought to your notice that the company competing with you for a major contract is trying to bribe and influence decision-makers in a bid to get the contract. Some of your executives feel that your company should also do the same because getting...
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...individual or as part of a group. In some courses the oral presentation may be the basis for a written assignment. Check with your tutor for details. There may be specific requirements you may need to meet and these are usually detailed in your course outline or study guide. Preparing a Presentation Preparing an oral presentation is much like preparing any other assignment; it needs to be planned researched and written before it is delivered. Getting started • Examine the assignment criteria provided in your course outline carefully and make sure you know exactly what to do. Do you have to answer a set question, present an argument, explain or discuss something, be critical? If you are unsure, check with your tutor. • Analyse your audience. What are their needs, constraints, knowledge level? • Research your topic. You must demonstrate an...
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...Effective Listening Strategies Paper Laura Bedford Harper BSHS 385 Connie Cucuzza September 21, 2015 Effective listening is more than just hearing what an individual is saying. Effective listening is letting go of all distractions and focusing solely on the verbal and nonverbal. Through using understandable language, detaching self from solution oriented listening and applying active listening skills. A listener will be better equip to understand and aid the speaker when the time comes. In Blyth's article from 2012, he spoke with the emphasis on word count. He expressed that for listeners to comprehend, two hundred and fifty words per minute is suggested, and however, one hundred and twenty-seven is optimal. To prove his theory, Blyth used compound words for which the listeners may not have to understand, therefore stopping to see if they were following and reading their body language. This concept resulted in comprehension of the word or giving up in attempting to understand. By doing this study, listeners missed out on what was being said during this contemplative process. Blyth went on stressing the importance of the audience comprehension of what is being said by the speaker. Floyd (2011) states that listeners develop their meaning from the dialogue, and that is presented. However, researchers suggest that the assumption of listening skills can be similar to those of reading skills. Blyth disagrees with this theory and states that when reading the individual can...
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...for: a) falling intonation in English. (1) b) rising intonation in English. (1) (Total: 2) 3. To enable a speaker to be better prepared for a speech occasion, some information needs to be sourced during audience profiling. State FOUR (4) examples of this information. (Total: 2) 4. What are the rules that a presenter could follow when tackling questions from the audience? State TWO (2) of these rules. (Total: 2) 5. What is ‘kinesics’? Illustrate your answer with an example. (Total: 2) 1 OUMH1303_SEM MAY07/F_AH PART B ESSAY QUESTIONS INSTRUCTIONS Part B contains FIVE questions. Answer THREE ONLY. QUESTIONS 1. Marks In any oral presentation, using words alone would either be less effective or quite inefficient to catch the attention of an audience in the description of a concept or product. Other means of conveying message would be the use of visual aids. a) Why do we need visual aids? Give ONE (1) reason. b) What is the difference between prepared materials (2) and unprepared materials? Use examples to illustrate the contrast. (4) c) State TWO (2) important guidelines or rules that we need to follow when using visual aids. (4) (Total: 10) 2. Active listening does not mean accepting or believing everything that is heard. A listener needs to use...
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...communicating in a way where your audience can hear you. In other words it is very important to know your audience. You could be talking about how to cure cancer but if your audience is not interested, or engaged in the conversation then they will not be listening at all. You must always remember to have good quality content and know who you are talking to. Understand what kind of crowd you are dealing with so that you have the best chance of giving your best performance and leave feeling that your audience understood and heard what you said. Out of all of the different practices discussed in the video, I found that the one that relates best to me is to act as if you are having a conversation with the audience. It is natural for most of us to hold a conversation as this is something we do on a daily basis. The conversation aspect of any speech will help the speaker to appear more natural and comfortable with the audience and invite better listening. As soon as a speaker steps in front of their audience the tone of the entire performance is set. If the speaker appears comfortable and confident at the start, more than likely they will be able to acceptance of the content being heard. The opposite works just the same. If the speaker is nervous and lacks confidence then the audience will pick up on that, and will not likely listen as well to what is being said. The best advice that I could give someone about public speaking would be to understand your audience and know exactly who you...
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...choose to conform to the “group’s” opinion. People choose to discard their own personal identity to stay under the radar and avoid being labeled a misfit. This leads to the abdication of free will. In Taylor Swift’s recent music video “Shake it Off”, she uses both her lyrics, and images in the video to display to the audience how free will is discarded to obtain collectivism. When initially listening to the song, one first notices the happy and upbeat background music. Background music is often regarded as the most essential piece of a song as it is the biggest contributor in giving the audience their first impression of the song, the message. As explained in Dramas, Fields, and Metaphors: Symbolic Action in Human Society, first impressions are more than just the initial establishment of a person. First impressions create the foundation of one’s characterization of another and are the hardest to forsake in an attempt to change. Taylor Swift incorporates a very fast paced, upbeat background in her song. This generates a very positive and happy impression making the audience think of her as a cheerful buoyant person. Swift’s immediate attempt to make the audience like her is very similar to how people work hard to make others like them. Sometimes, people try so hard that they become someone else. Today, many people conform simply to get others to “like them.” One key example of this is the “Pratfall Effect” where when a person makes a mistake or appears clumsy, they are found...
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...deciding if they should take it or not. It allows the reader to seem smart and have a conversation with someone else. They can take this knowledge and apply it to other big bands that they know of. Big names stick. They will not have to look up the name all the time if they have to write a rhetorical analysis on a specific chapter. This allows the reader to have a mental connection with the author. They both know who The Beatles and have similar interests. They both grew up listening to their big hits. It also gives the reader a loving attachment because they know who this notorious band is. It attaches the reader and makes them want to read more. Capturing the attention, this will allow Gladwell to raise his ethos. Gladwell did an interview with someone close to The Beatles, whom they can trust the words of. The reader can trust Gladwell's word because he took the time to find someone close to The Beatles and conduct this interview. Plus, using a renowned name, he expects the audience not to do too much research. This allows his to stretch the truth and...
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...Business Communication Essentials, 6e (Bovee/Thill) Chapter 2 Mastering Team Skills and Interpersonal Communication 1) Teams are at the core of ________ management, which is the effort to involve employees in the company's decision-making process. A) autocratic B) participative C) top-down D) personnel E) laissez-faire Answer: B Explanation: B) Teams are often at the core of participative management, the effort to involve employees in the company's decision making. Classification: Conceptual LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 2) Teams can increase performance levels by ________. A) pooling experience B) discouraging consensus C) encouraging groupthink D) duplicating effort E) promoting hidden agendas Answer: A Explanation: A) By pooling the experience of several individuals, a team has access to more information in the decision-making process. Classification: Conceptual LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 3) Simon has just launched a startup and has big ideas for the company. He assembles a large team of people from different backgrounds who have the skills he needs to get the job done. Simon's brother criticizes this, saying that such a large team will result in too much conflict, because the different team members will all have individual approaches to a problem. Which of the following should...
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...Active listening in the workplace is very important. You should always pay close attention to the speaker. Active listening is a communication technique used in counseling, training and conflict resolution (Wikipedia). Active listening allows the person to give feedback about what they heard or seen. You have to be able to understand the concept of different things. Having good listening skills are very important in the workplace. Many people have poor listening skills, they have a hard time trying to stay focus. Everything will get their attention other than the messenger. You learn to learn how to be patience when someone is speaking. Never be rude or interrupt the person when they are speaking. Even if you don’t understand something it’s always best if you wait until the speaker is finished before asking questions. Being an active listener you have to be able to stay focus on the message. Many people will ask you to explain what they said and put them in your own words. You have to understand what the speaker is referring to. The speaker wants you undivided attention. Some people will easily get distracted if the speaker is boring. It’s up to the speaker to keep the audience attention. Many people also take notes and record the conversation, it can help them just in case they can’t remember the information. I also write down information just in case I forgot something. You should always ask the speaker to repeat their selves if you missed something. When working as a home care...
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