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Loan Originator

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Mortgage Loan Originator

A mortgage loan originator is an individual who takes a residential mortgage loan application and offers or negotiates terms of a residential mortgage loan for compensation or gain ("Safe Mortgage Licensing Act, 2015"). Mortgage loan originators develop and maintain a network of business relationships that serve as a source of referrals for new mortgage lending opportunities. This network can consist of real estate agents, builders, business professionals as well as other valuable resources. Mortgage loan originators participate in development opportunities and constantly promote homeownership as well as other lending opportunities. Communication and people skills are very important and traveling is a necessity. A work from home environment is the norm, but a few office visits during the week is expected. Many loan originators work for financial institutions such as banks, credit unions, and other credit lending companies. I chose this profession as my project because of my interest in mortgage lending and my experience in the financial industry. As a loan originator, mortgage lending is a very skilled job. You have be self-sufficient, people friendly and very creative when conducting business development ideas. You help your clients from start to finish in the loan process and leave lasting impressions that will bring future clientele. My experience in the financial industry will be a great asset because money and math is still part of the lending process. I will be able to advise my clients in making decisions concerning their loan. Also, I was a loan officer for many years and was able to learn the basic tasks and duties of loan processing. As part of my project I will conduct a job requirement matrix and provide the methods, sources and processes used to report my information. A job requirement matrix serves as the basic informational source for any job in terms of its requirements (Heneman, 2015, p. 157). When collecting the information for the mortgage loan originator, I used two different methods: prior information and interviews. These two methods are the best techniques for the information that will be included in the job requirement matrix. As my starting point, I consulted prior information concerning this particular profession. I viewed the online site, O*NET Online which contains a wide variety of job and work context factors (Heneman, 2015, p. 167). Under the “find occupation” tab I was able to browse by the industry and retrieve basic information concerning a loan originator under the loan officer category. I was able to take this information and learn the KSAO’s of the job as well as other additional information that can be used in the job requirement matrix. KSAO stand for knowledge, skill, ability and other characteristics. This information is needed when designing a job requirement matrix and O*NET gave information concerning each section of KSAO. Once I retrieved my information online, I also set up an interview with a manager at a local bank. Sabrina Cabrera, is the manager at First National Bank of Texas and within her branch she has a loan department. Sabrina was able to give me more specific information in reference to a mortgage loan originator. A lot of the basic information for a loan officer is the same, but depending on the job title, it can determine additional tasks and duties. This interview gave me specific information that I would need to incorporate within my job requirement matrix for this particular job. As part of collecting the information for a mortgage loan originator I also used sources such as subject matter experts and supervisors. Sabrina Cabrera, manager of First National Bank of Texas, allowed me to speak with the supervisor over the loan department. Melissa Acosta, has been a loan officer for many years and worked as a mortgage loan originator for three years before moving to commercial loans. She was very helpful and was able to give me specific information concerning a mortgage loan originator. Her experience within this field enabled me to receive firsthand information and the information was beneficial for me to include in my job requirement matrix. Melissa Acosta is also known as a subject matter expert because of her experience within the mortgage loan originator field. She did not only give me basic information but also what her daily task and duties were when she was a loan originator. It has been a few years since she was a mortgage loan originator, but I was able to envision the job through her interview. This interview helped me to create a job requirement matrix based on current and basic information. The process used to conduct my study on a mortgage loan originator and create a job requirement matrix included many different steps. I first decided on the type of occupation that I wanted to conduct a study on. Then I started gathering prior information that I had access to myself. Once I gathered existing job information I set up a meeting with Sabrina Cabrera, the manager of a local bank, to interview her and discuss my project. She gave me basic information for a loan officer but also specific information concerning a mortgage loan originator. I then took that information and made a list of task and duties. Once I finished my list, I interviewed with a previous mortgage loan originator, Melissa Acosta, at the local bank and she was able to help me revise my task and duties list as well as give me other beneficial information to add to my job requirement matrix. I started putting together my job requirement matrix and included the additional information that was given to me by my sources. This additional information included KSAO’s and job content. Once my job requirement matrix draft was finished, I consulted with Melissa Acosta again to see if I needed to make any revisions to my project. She advised me of revisions that were needed to be made and believed that all aspects of the job were covered. I took that information and developed the final draft of my job requirement matrix of a mortgage loan originator. My job requirement matrix can be seen below.
Table 1
Job Requirement Matrix for Job of a Mortgage Loan Originator Tasks | KSAOs | Specific Tasks | Task Dimensions | Importance (% time spent | Nature | Importance to Tasks (1-5 rating) | 1. Manage territory of First National Bank Texas | A. Supervision | 20% | 1.Knowledge of principles and processes for providing customer and personal service | 5.0 | 2. Handling complaints, settling disputes, resolving conflicts, negotiating with others | A. Supervision | | 2. Knowledge of economic and accounting principles and practices | 4.9 | 3. Scheduling work schedules, events, programs, and activities | A. Supervision | | 3. Ability to listen and understand information and ideas | 4.5 | 4. Providing guidance and direction to subordinates | A. Supervision | | 4. Ability to apply general rules to specific problems to produce answers | 4.2 | 5. Setting performance standards and monitoring performance of subordinates | A. Supervision | | 5. Skill in monitoring and accessing performance in yourself or subordinates | 4.0 | | | | 6. Managing one's own time and the time of others. | 4.0 | 6.Train employees on mortgage loanbasics | B. Professional Development | 15% | 1.Skill in teaching others how to do something. | 4.0 | 7. Building mutual trust, respect, cooperation amongst team members | B. Professional Development | | 2. Skill in using training and instructional methods and procedures | 3.5 | 8. Coaching, mentoring, and helping others improve their knowledge and skills | B. Professional Development | | 3. Ability to come up with unusual or clever ideas about a top for training purposes | 3.0 | 9. Developing and conducting training programs or classes | B. Professional Development | | 4. Ability to communicate information and ideas so others will understand | 4.0 | 10. Conducting Realtor sales meetings, product training, and First Time Home Buyers seminars | B. Professional Development | | 5. Knowledge of principles and methods for training design, teaching and instructions for individuals | 4.2 | 11. Originate high quality loans which meet FCMC guidelines | C. Loan Application Process | 30% | 1. Knowledge in running LP, DU and Clout Automated Underwriting software | 4.5 | 12. Take customers loan applications | C. Loan Application Process | | 2. Knowledge of VA, FHA and conventional mortgage loan programs | 4.5 | 13. Pull credit reports | C. Loan Application Process | | 3. Ability to review and understand credit reports | 4.5 | 14. Issue and explain pre-qualification letters, disclosures and all other initial compliance documentation | C. Loan Application Process | | 4. Ability to choose the right mathematical methods or formulas | 3.8 | 15. Examine financial records information | C. Loan Application Process | | 5. Skill in determining how money will be spent | 3.8 | 16. Verify accuracy of financial | C. Loan Application Process | | 6.Skill in looking for way to help people receive a loan | 3.2 | 17. Compute debt repayment schedule | C. Loan Application Process | | | | 18.Submit financial applications | C. Loan Application Process | | | | 19.Communicate with borrowers and real estate agents throughout the loan process | D. Loan Management | 20% | 1. Ability to organize and prioritize | 3.8 | | | | 2. Ability to communicate information and ideas so borrowers will understand | 4.2 | | | | 3. Skill in talking to others to convey information effectively | 4.0 | 20. Develop business relationships with local real estate agents and builders | E. Business Development | 15% | 1.Skill in negotiation | 4.0 | 21. Develop contacts with bank partner store management team | E. Business Development | | 2. Ability to work to and get along with others effectively | 4.0 | 22.Communicate with government agencies | E. Business Development | | 3.Knowledge of laws and legal codes | 2.9 |
Note. The table provides the tasks and duties of a mortgage loan originator. It also includes the knowledge, skills, abilities and other characteristics that is needed in order to perform the job. Adapted from National Center for O*NET Development" Summary Report for Loan Officers. " by Loan Officers. (2015). Retrieved September 2, 2015, from http://www.onetonline.org/link/summary/13-2072.00

References
Heneman, H., Judge, T., & Kammeyer-Mueller, J. (2015). Internal Recruitment. In Staffing Organizations (8th ed., p. 157). New York, New York: Pangloss Industries.
Loan Officers. (2015). Retrieved September 2, 2015, from http://www.onetonline.org/link/summary/13-2072.00 Safe Mortgage Licensing Act. (2015). Retrieved September 2, 2015, from
http://www.hud.gov/offices/hsg/ramh/safe/smlicact.cfm

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