...Effective at building culturally diverse, team-centered operating units, with excellent business process and strategy development skills. Expert at planning, managing and executing all life cycle activities such as test strategy, defect tracking, testing estimation and test planning. | | | | SUMMARY OF QUALIFICATIONS Knowledge & Expertise - 25 plus years of expertise in Software Testing/Quality Assurance Management, Risk Management, Data Warehousing, Defect Management and Resource Management. Process improvement and optimization focus - Improve software quality, meet customer expectations and reduce defects by supporting proven software quality practices as well as implementing practical and effective process improvement methods. Flexible - Demonstrated ability to excel in process oriented organizations requiring strict adherence to regulations as well as those requiring out of box thinking for new and effective process implementation and adherence. Self motivated fast learner - Constant focus on enhancing knowledge / expertise by keeping pace with latest developments in software quality, testing and management. Vision and forward thinking - Provide direction and leadership with strong interpersonal and team building skills. Successfully worked with people within and across organizational boundaries to build agreements, guidelines, and standards in order to resolve issues...
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...Office Administration Office Administration The role of an office administrator is to manage and lead the team of the admin staff. It is important that they are able to delegate the tasks for each member of the team and that the level of work given is appropriate to the team member. The office administrator in the DanIndia Furniture Ltd will be involved with the smooth running of the office and ensure every department is working according to company practices. Information Management The administration is a corporate body specifically charged with making resources productive, reflects the essential spirit of the modern era, it is essential and this explains why once established grew so rapidly and so little opposition. The information administration seeks to achieve goals through people, using techniques within DanIndia. She is the key subsystem within an organizational system. Within the information administration is: • Performance of various interpersonal roles, information and decision. For decision-making process of information flow is essential. This process involves the knowledge of past, future estimates and regular feedback regarding the current activity. The task of management is to implement this information-decision system to coordinate efforts and maintain n dynamic equilibrium. • Coordination of human, material and financial resources for effective and efficient achievement of organizational objectives. • Value of the organization with its...
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...28962_Enterprise 9/6/08 10:08 Page 1 Using a range of management styles to lead a business Introduction For organisations to develop they require a direction. The people who manage the business provide the direction. Taking responsibility for making decisions and running a business well is a skill. Businesses place considerable emphasis on getting the right people with the right skills into key posts. They need to ensure that these people have the opportunities to develop decision-making skills. Enterprise Rent-A-Car (Enterprise) employs more than 75,000 employees and operates a fleet of cars exceeding one million vehicles worldwide. It has become one of the foremost car-hire companies and is the largest purchaser of cars in the world. Jack Taylor founded the company in St Louis in 1957. The owner had a simple belief: ‘Take care of your customers and employees first and profits will follow.’ This belief forms the foundation of Enterprise’s four key business objectives of: • customer satisfaction • fleet growth • employee development • profitability. CURRICULUM TOPICS • Leadership • Autocratic style • Democratic style • Laissez-faire style GLOSSARY Business objectives: the ends which an organisation seeks to achieve by means such as budgeting tools and strategies. Service-orientated: when the organisation’s behaviour is centred on meeting customers’ needs. Repeat business: when customers return to use a company’s services again. ...
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...28962_Enterprise 9/6/08 10:08 Page 1 Using a range of management styles to lead a business Introduction For organisations to develop they require a direction. The people who manage the business provide the direction. Taking responsibility for making decisions and running a business well is a skill. Businesses place considerable emphasis on getting the right people with the right skills into key posts. They need to ensure that these people have the opportunities to develop decision-making skills. Enterprise Rent-A-Car (Enterprise) employs more than 75,000 employees and operates a fleet of cars exceeding one million vehicles worldwide. It has become one of the foremost car-hire companies and is the largest purchaser of cars in the world. Jack Taylor founded the company in St Louis in 1957. The owner had a simple belief: ‘Take care of your customers and employees first and profits will follow.’ This belief forms the foundation of Enterprise’s four key business objectives of: • customer satisfaction • fleet growth • employee development • profitability. CURRICULUM TOPICS • Leadership • Autocratic style • Democratic style • Laissez-faire style GLOSSARY Business objectives: the ends which an organisation seeks to achieve by means such as budgeting tools and strategies. Service-orientated: when the organisation’s behaviour is centred on meeting customers’ needs. Repeat business: when customers return to use a company’s services again. ...
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...of Oxylane, Decathlon, is present in 18 countries with 598 stores. After years of development, Decathlon China becomes the very important project for the company with 45 stores present around mainland and Taiwan. Through the quick expansion in China, we plan to open 100 stores in the following 3 years. Thus we will recruit 6,000 new profiles by 2015! Are you looking for A career more than a job ? A world to learn and to prove yourself? An opportunity linked with many opportunities? A group of people share the same value and passion about life? ………… We offer you this opportunity as STORE DEPARTMENT MANAGER. As part of a dynamic team, you will be continuously required to interact with your international teams and customers. Mission: Be Responsible for One Department of Sports in a Store I manage my department with full autonomy. My team: Hire, train, and manage my sales assistants’ team on a daily basis and help them to achieve their professional targets. My performance: Pilot my activities in terms of turnover, margin, expense and profitability, launch the commercial operations. My products: Control the stock and guarantee the budget of the stock rotation. Work directly in a store’s department with my team, with the best layout to welcome our customers. My customers: With my team, provide professional sales service, technical sports and product advice to customers. Store operation: Work with my store manager, my colleagues and I will guarantee the store daily operation jobs. ...
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...Scenario: You are employed as an Office manager in London that provides services around the world in the area of management development. You were asked by the Managing Director to lead the relocation of your company to Banbury, Oxfordshire in order to reduce costs. Project Title: Relocation to Banbury- Oxfordshire. Project management is managing a work project by proper scheduling and planning. Project management wants harmonization from the top to the bottom and they are all oriented on what essentials to be fixed in the business. Business objectives that should be maintained during the relocation project • The target of business income, which is 10% growth annually. • Decreasing the material costs related with office space and increases the profitability. • Maintaining producing capacity of the business. • Improvement of the class of provision and the workplace to the consultants and clients • Updating the Information Technology systems and services for the business • Minimalizing of the human resource expenditures related with the transfer Projects that has been identified during relocations are, 1) Visit the new location and design the office spaces and interior. 2) Arrange the new place with necessary furniture and upholstery. 3) Verify and connect the electricity and air condition systems. 4) Prepare and arrange the restrooms and water connection. 5) Prepare and verify the Internet and telephone connections. 6) Plan a weekend to transport the...
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...Name Institution Introduction The concept of workplace diversity refers to the differences that exist within an organization based on the employees working together in a team (Sonnenschein, 2009). It is imperative to note that the modern working environment calls for the need to manage the diverse workforce. As such, the management shoulders the responsibility of ensuring that they effectively manage diverse employees within their organization. It would sound simple to think that managing such team does not require tact and knowledge. However, it is pertinent to note that the aspect of diversity encompasses many fields like ethnic background, race, and age of individuals, gender, educational level, and the personality type of people. Additionally, diversity involves how the individuals perceive themselves and others of the different background than theirs. Hence, the perceptions will interfere with how they interact with others and the manner in which the organization will operate (Blunt, 2009). Therefore, for various assortments of employees to be in a position to function effectively within an organization, the human resource personnel must effectively deal with a broad range of issues. For instance, they must address change within the organization, communication aspect, and adaptability to the working environment. Furthermore, the issue of diversity will significantly increase in the future hence the need for every organization to find ways...
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...INTRODUCTION Risk is defined as being the effect of uncertainty on objectives. It may be positive or a negative effect. Risk management is defined as being the coordinated activity to direct and control an organization with regard to risk. Risk management can also be defined as the process of identifying, quantifying and managing the risk an organization faces in regard to the management of office record. The objective is to maximize the positive effects of risk and to minimize the negative effects of risk. The Risk Management Framework A risk management framework is the ‘set of components that provide the foundations and organisational arrangements for designing, implementing, monitoring, reviewing and continually improving risk management throughout the organisation’. The risk management framework should include a risk management strategy, policy, a stakeholder engagement plan, and governance structure. Records managers should be aware of the risk management framework that exists in the agency. This is due to the importance of aligning the records management and risk management functions across the agency. Alignment enables records related risks and business risks with a recordkeeping component to be identified and addressed consistently. Alignment may be achieved by: • Ensuring that the risk management strategy includes recordkeeping requirements; • Aligning the risk and records management policies; • Regular communication between the records management and risk...
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...Types Of Managers �The managerial functions must be performed by anyone who manages any type of organized activity. With the basic understanding of management, defining the term manager becomes relative simple. According to Ricky W. Griffin definition of manager is as follows: " A manager is someone whose primary activities are a part of the management process. In particular, a� manager is someone who plans, organizes, leads, and controls human, financial, physical, and information resources." �The success or failure of an organization depends heavily on the ability of its managers to perform these tasks effectively. Managers can be classified in two ways: by their level within the organization and by the scope of their responsibilities. Levels Of Management Most people think of three basic levels of management:top, middle, and first-line managers. Top managers are responsible for the overall direction and operations of an organization. Particularly, they are responsible for setting organizational goals, defining strategies for achieving them, monitoring and implementing the external environment, decisions that affect entire organization. They have such titles as chief executive officer (CEO), president, chairman, division president, and executive vice-president. Managers in these positions are responsible for interacting with representatives of the external environment (e.g., important customers, financial institutions, and governmental figures) and establishing...
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...equipment efficiency (OEE) and the capabilities and skills of the workers in the plant. It is founded on eight pillars to support the concept And achieve three goals. Japan institute of plan maintenance (JIPM) is the leading body of TPM. The history of Total Productive Maintenance (TPM) TPM has been developed from the original PM (preventive maintenance or productive maintenance) concept and methodology introduced from the USA. It has been further developed and implemented in many Japanese companies, and is now rapidly becoming a method applied worldwide. In 1971, Nippon Denso Co., Ltd. first introduced and successfully implemented TPM in Japan. They won the Japan Institute of Plant Maintenance (JIPM) PM Excellent Plant Award for their activities. This was the beginning of TPM in Japan. Since then, TPM has spread progressively throughout the world and established itself as a renowned cultural improvement programme The first example of TPM used in Europe to deliver world class performance was by Volvo in Ghent, Belgium, who won the PM prize for their work in the paint shop. This was quickly followed in the early 1990s by other European automotive companies trying to close the productivity and quality gap to their Japanese competitors. Since the JIPM TPM awards were founded, over 3000 organizations have won awards, including Unilever, Wrigley, Tetra Pak, Heineken and Arcelor Mittal. The Japan Institute of Plant Maintenance (JIPM) approach to TPM The Japan Institute of Plant...
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...REF CODE: Admin & Clerical FOR OFFICE USE ONLY Job Title: Business Manager Position No: Existing Grade: Band 8A Approved Matching Classification CSC: Surgery & Cancer Job Analysis Unit: Surgery Job Evaluation Location: Alexandra Hospital Band code: Reports to: General Manager Accountable to: General Manager Entered By: Job Purpose 1. 2. 3. 4. 5. 6. To lead the operational and service delivery agenda in partnership with clinical colleagues, to meet the agreed plans standards of care and priorities within available resources for these inpatients and outpatient led services. To manage and support the delivery of Cancer and RTT performance standards for the Trust, including administration of performance management and monitoring, ensuring development of systems and processes to ensure the achievement of key national and financial targets, and local objectives within the CSC, including the development of action/ recovery plans, and the implementation/ monitoring thereof. To contribute to the achievement of the Divisional and Trust strategic and operational objectives. Development of robust business cases, working with the finance and performance business partners, making use of income and expenditure information to support service strategy. Supporting the development of the annual business plan for the Clinical Service Centre. Project management of service improvement and process improvement...
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...Evaluating Mission Statements Three examples of Human Services Organizations are : 1. The United Way of America 2. Centers for Disease Control and Prevention (CDC) 3. Office of the Assistant Secretary for Planning and Evaluation Their Mission Statements are given below along with the webpage link : The United Way of America http://national.unitedway.org/about/missvis.cfm Mission Statement : To improve lives by mobilizing the caring power of communities. CDC (Centers for Disease Control and Prevention) http://www.cdc.gov/about/mission.htm Mission Statement : To promote health and quality of life by preventing and controlling disease, injury, and disability. Office of the Assistant Secretary for Planning and Evaluation http://www.aspe.hhs.gov/info/orgmission.shtml Mission Statement : The Assistant Secretary for Planning and Evaluation (ASPE) advises the Secretary of the Department of Health and Human Services on policy development in health, disability, human services, data, and science, and provides advice and analysis on economic policy. ASPE leads special initiatives, coordinates the Department's evaluation, research and demonstration activities, and manages cross-Department planning activities such as strategic planning, legislative planning, and review of regulations. Integral to this role, ASPE conducts research and evaluation studies, develops policy analyses, and estimates the cost and benefits of policy alternatives under consideration...
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...QUIZ 5: ANALYSIS CHAPTER 14 Students: Lê Trung Hiếu . SB01319. _ FB0901 Microsoft: from an Organizational Behavior perspective Software giant Microsoft is 36 years old and struggling. The competitive landscape faced by Microsoft today consists primarily of companies founded after 1998. In addition to the obvious age disparity, there are various (and well documented) differences in organizational structure, company culture, and product orientation that are motivating significant changes in Microsoft’s approach to leadership. Namely, our analysis will address changes in power distribution and culture in order to assess Microsoft’s position in the market relative to Google, Facebook, Apple, etc. After Bill Gates left his post in 2000, Steve Ballmer took over as chief executive officer and Ray Ozzie was brought in as chief software architect. As of 2008, Gates was practically phased out, and began dedicating most of his time to his non-profit. Some critics describe Gates’ move as avoidance of the innovator’s dilemma, suggesting that he left while Microsoft was at its best. Since 2000, we have seen Apple and Google rise above Microsoft with an ever-widening gap in stock price and market share, effectively ‘cornering’ the incumbent. Comparing financials among these technology giants clearly shows that Microsoft is struggling to keep pace with its rival brands. But what qualitative evidence complements this claim? We can begin to shed some light on the issue by considering...
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...An organization is built with a good team of working professional with the support of Human Resource Management which performs key function such as recruiting the right people and remunerate their salaries accordingly. Human resource management plays an important support activity of an organization’s value chain in order to sustain in a competitive environment. The term value chain has been incorporated by Michael Porter (1985) in his book “Competitive Advantage: Creating and Sustaining Superior Performance”, in which he described value chain as a series of activities that the organization to adapt sustainable growth in a competitive business environment. In this analytical paper, the author will analyse his current employer’s human resource strategies and practices. OES Oilfield Services is a medium enterprise with less than 500 employees around the world. This company has a head quarter in Dubai, United Arab Emirates and satellite offices around the world serving each continent respectively. The author is based in OES Oilfield Services Singapore Pte Ltd with 15 office staff and 60 field technical inspectors. This company specialised in non-destructive testing of lifting equipment on-board a client’s oil rig by providing technical competent inspectors. Such test is to check the integrity of lifting equipment to ensure zero downtime for the oil rig operation, which in some cases when the oil rig drilling operation is hindered, the oil rig owner will be fine over hundreds...
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...Responsibilities and Essential Functions ¿ Formally and informally coaches and develops the performance of the team to ensure they have the capabilities required to meet targets and increase customer loyalty. ¿ Applies functional and technical expertise and knowledge of performance standards to provide on-the-job training to team members. ¿ Reviews performance data (e.g., scorecard, ACE behaviors, monitored calls, etc.) and diagnose performance gaps to identify performance and productivity gaps. ¿ Discusses Monthly Achievement Plans regularly with Representatives to identify and agree on actions to improve performance. ¿ Creates and implements individual development plans and related coaching plans to establish behaviors that will lead to improved metrics. ¿ Monitors calls and evaluates individual Representative effectiveness on key behaviors to provide coaching to improve performance and the customer experience. ¿ Participates in regular call monitoring calibration sessions to ensure that customer experience standards are consistent applied across the center. ¿ Implements and documents coaching, performance improvement, and recognition plans, as well as performance evaluations to optimize individual and team performance. ¿ Hires and builds a team of Representatives that has the ability and resources to achieve performance, diversity, and service goals. ¿ Collaborates with local HR to plan for and ensure mandatory team and individual training targets are met....
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