Daniel York
May 5 2012
Business Management

Management Exam 4

1. Why do you think that today’s manager’s would want to use the “Balanced Scorecard” method to measure and control organizational performance?

Manager’s use the Balanced Scorecard method to measure and control organizational performance because it gives you 4 areas of your performance instead of just looking at the financial numbers of the organization. Just because financially your company is succeeding it does not mean improvements can not be made. If customer service is low, employee are trained improperly or processes are out of date this could cost you present and future business. Addressing these now can lead to increase profit margins from increased business and cut costs by eliminating the seven deadly wastes.

2. What is the “grapevine”? Should it be eliminated from a company? Why or Why not?

The Grapevine is an internal communication source based of rumors and gossip in a given organization. “80% of the topics are business related, and 70%-90% of the details are typically accurate.”(Daft 13) You should not try to eliminate it the grapevine because it will always exist, so merely ignoring it or pretending like it is not there will not be beneficial. Keeping your employees well informed of what is going on with the company will eliminate possible hazards from misinformation that comes from the grapevine. You can also use the Grapevine as an information source to find out concerns your employees might have.

3. Is speaking accurately or listening actively the more important communication skill for managers? Defend your position.

For managers speaking accurately takes priority over active listening. A manager needs to communication accurately to his employees and tell them what he needs them to do for the business to succeed. For employees active listening takes