Bucknell Incorporated is a stable company that manufactures a patented product that is used in domestic and foreign brake assemblies. Their manufacturing plant operates in three shifts, with each shift being supervised by an experienced “Bucknell” senior.
The three shifts are all unique in their responsibilities, as are the supervisors that are assigned to them. All of the supervisors are well liked by the employees; however there are some concerns that involve the overall welfare of the employee’s satisfaction levels and their assigned tasks.
As consultants with Panther Consulting Inc., we make the following recommendations in an effort to address the employee’s individually agreed-upon task assignments.
•&νβσπ;Open the doors of Communication- Because of the tedious work performed by members of Shift 1, they are dissatisfied and un-fulfilled. They’re responsibilities on the production line and packaging area is repetitive, and Art constantly reminds them on the rules and procedures. The rules and procedures are already posted and understood, so a daily reminder is something that adds to their perceived “annoyance” on the job. They respect Art, but they don’t voice their concerns. Members of Shift 2 sometimes find difficultly in their tasks, as they’re involved in the complex computer programs that run the operation. The workers have complained on numerous occasions to the supervisor, Tom, and the upper management, however, nothing has occurred after the fact that would address the issues. Members of Shift 3 are supervised by Carol, and their work seems very efficient. They are satisfied, and they achieve their tasks with the help of Carol. She is their coach, parent, and manufacturing expert. She navigates her shift through guidance and through her involvement in task assignments. Unfortunately, when Carols shift employees rotate into another shift, there are