...CORE FOCUS LEADERSHIP DEVELOPMENT PROGRAMME What makes a leader? Managing self, influencing others Behaving as a leader Negotiation and influence Leading change WHO SHOULD ATTEND? High-impact leaders and senior managers who need to successfully develop their leadership abilities to manage teams and drive performance while moving into a broader, more strategic role in their organisations. MASTER YOURSELF, INSPIRE PERFORMANCE DURATION 5 days DATES 23 – 27 Mar 2015 25 – 29 May 2015 27 – 31 Jul 2015 28 Sep – 02 Oct 2015 30 Nov – 04 Dec 2015 29 Feb – 04 Mar 2016 FEES Excl. GST S$7,990 Incl. GST S$8,549.30 GST applies to individuals and Singapore registered companies. Savings available for NUS alumni, early payments and team enrolments. Visit website for details. The Leadership Development Programme is an immersive programme designed to help leaders and senior managers advance their leadership skills and build their capacity to lead successful change in their organisations. Over five days, participants will be exposed to a variety of robust leadership frameworks, interactive case discussions and exercises that will enable them to understand the mindset of high performance leaders, and to tap into their own strengths to influence and lead with impact. They will explore different facets of leadership, such as inspiring and motivating teams, building commitment and managing resistance to change. Before the start of the programme, participants will be required to complete a comprehensive...
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...Chapter 1 Managerial Accounting and the Business Environment Solutions to Questions 1-1 Managerial accounting is concerned with providing information to managers for use within the organization. Financial accounting is concerned with providing information to stockholders, creditors, and others outside of the organization. 1-2 A strategy is a game plan that enables a company to attract customers by distinguishing itself from competitors. The focal point of a company’s strategy should be its target customers. 1-3 Customer value propositions fall into three broad categories—customer intimacy, operational excellence, and product leadership. A company with a customer intimacy strategy attempts to better understand and respond to its customers’ individual needs than its competitors. A company that adopts an operational excellence strategy attempts to deliver products faster, more conveniently, and at a lower price than its competitors. A company that has a product leadership strategy attempts to offer higher quality products than its competitors. 1-4 Managers carry out three major activities in an organization: planning, directing and motivating, and controlling. Planning involves establishing a basic strategy, selecting a course of action, and specifying how the action will be implemented. Directing and motivating involves mobilizing people to carry out plans and run routine operations. Controlling involves ensuring that the plan is actually carried out and is appropriately...
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...Chapter 1 Managerial Accounting and the Business Environment Solutions to Questions 1-1 A strategy is a game plan that enables a company to attract customers by distinguishing itself from competitors. The focal point of a company’s strategy should be its target customers. 1-2 Customer value propositions fall into three broad categories—customer intimacy, operational excellence, and product leadership. A company with a customer intimacy strategy attempts to better understand and respond to its customers’ individual needs than its competitors. A company that adopts an operational excellence strategy attempts to deliver products faster, more conveniently, and at a lower price than its competitors. A company that has a product leadership strategy attempts to offer higher quality products than its competitors. 1-3 A person in a line position is directly involved in achieving the basic objectives of the organization. A person in a staff position provides services and assistance to other parts of the organization, but is not directly involved in achieving the basic objectives of the organization. 1-4 The Chief Financial Officer is responsible for providing timely and relevant data to support planning and control activities and for preparing financial statements for external users. 1-5 The three main categories of inventories in a manufacturing company are raw materials, work in process, and finished goods. 1-6 The five steps in the lean thinking model are: (1)...
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...has Envision Financial, Valley First Credit Union, Enderby Credit Union and Island Savings. All the acquired institutions still operate as their own entity but under the parent company First West Credit Union. First West Credit Union has a board of directors who is responsible for developing the organizational strategy and business plan. The board of directors at First West works closely with the leadership team who implements the organizational strategy. Throughout this report we will evaluate how First West Credit Unions organizational strategic impact the human resource strategy at Envision Financial and how strategic human resource planning is being utilized to ensure the long term success of the organization. Organizational Strategy & Human Resource Strategy Looking at the leadership team of First West Credit Union they have a President, vice-presidents of marketing, vice-president of services, CIO, CEO and CFO; however they clearly have no one on the team representing the human resources department. The local leadership team for Envision Financial is based out of Langley BC and consists of the President and three vice presidents but again no human resource representation. Without a voice from HR in the executive team they are likely allowing organization strategy to drive their human resource strategy. First West current organizational...
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...Service is an action that we will hold to its best and is | | |completely complimentary to everyone who steps inside our institution. | | Tables of Content: Essay Responses to the Questions....................................................….. 3 Project Charter …………………………………………………………. 6 Scope Statement………………………………………………………… 11 WBS – Outline Chart Style……………………………………………. 13 MS Project File…………………………………………......................... 14 MS Project File Essay Answer………………………………………… 15 Resources…………………………………………................................. 16 Essay : (1) According to Antioch University McGregor, “effective project managers...
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...They basically had managers and employees that did what they were told, almost like a command and control approach. They decided to do an organizational change which means the adoption of a new idea or behavior by an organization (Daft, 2014). Over the years, Walgreens has changed there management approach to the divisional structure. They now have different divisions with managers and employees under those divisions both in corporate and in store. They also changed their incentive programs to make sure that the employees were doing the best they could and were given an incentive to support that. They also started a loyalty program for customers to make them more competitive with the all the other drugstores. Walgreens organizational structure in the corporate offices has the president, vice president, CEO, HR, IT, employee relations, and finance; they couldn’t make all those decisions at the corporate level. District managers took on most of the HR, IT, employee relations and finance themselves which left them no time for the stores. Walgreens recognized this and created two new positions, vice president for markets and community leader. Vice president for markets is in the field for the 30 U.S. markets which take on HR, IT, real estate, employee relations and finance. This fees up the district managers to be able to help the store managers more and give the stores they over the support they need. The vice president for markets brings the corporate leaders closer to the customer...
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...These organizations offer economic incentives for physicians and patients to select forms of treatment and care that have lower costs while still maintaining quality of care. By incentivizing this type of behavior, health care organizations broaden the availability of basic medical necessities. Today health care organizations are experiences different changes in the workplace. Employees are expected to assume an increase of workload delegated by the intent of work process evaluation. Since its inception in 1953, Memorial Healthcare System has been a leader in providing high-quality health care services to South Florida residents. Today, it is the fifth-largest public health care system in the nation and highly regarded for its exceptional patient- and family-centered care. Memorial's patient, physician and employee satisfaction rates are some of the most admired in the country, and the system is recognized as a national leader in quality health care. Memorial Healthcare System provides safe, quality, cost-effective, patient- and family-centered care, regardless of one's ability to pay, with the goal of improving the health of the community it serves. Through more integrated relationships with physicians, Memorial Healthcare System will deliver patient- and family-centric care in a highly efficient manner with exceptional quality and safety outcomes for the benefit of the residents of the South Broward Hospital District. Memorial Health Care System is able to work in a full...
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...organizational design helps determine which structure best suits General Motors. Organization structure is a way to organize employees into some kind of structure to meet goals, minimize confusion, and coordinate activities by clearly identifying, which individuals are responsible for which tasks. The type of organizational structure General Motors uses the matrix structure. Matrix structure allow employees from different departments to come together temporarily to work on special projects as a team. It provides flexibility to respond quickly to a customer need by creating a team of people who devote all their time to a project then return to their departments or join a new project team. Compare to the team structure that is similar to the matrix because employees are in a group together on a team of people with different skills to meet a particular objective. Team structure is believed the company will meet customers’ needs more effectively than traditional structures. Teams have the authority to make final decisions. Line structure authority originates at the top and moves downwards. This structure is common among small companies. General Motors is such a large company it will not benefit from this type of structure....
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...American diplomat, Kenneth L. Adelman, said "A leader knows what's best to do; a manager knows merely how best to do it.” In fact, it is not expected the same competencies and roles from a leader and from a manager. Leaders are focused in a vision whereas managers are more focus on procedures and goals. This means that leaders are more oriented to the future whereas managers are focused on the present. We can say that a leader tries to understand the “why” whereas the manager tries to understand the “how”. Many professors like Kotter tried to define the leadership, and some important qualities for a leader were defined to be: - The wish to take responsibilities - Not be afraid to take risks - The ability to cope with stress and extreme situations - Perseverance to reach goals - Acceptance of the consequences of his decisions - A high motivation. - To take initiatives in social relations A manager would mostly need to be a good communicant and know how to deal with a team. I would be focused on results and performances and like the leader I would have not to be afraid to take risks and responsibilities. Nevertheless, we can say that as every individual is different one to each another and thus that there exist different kinds of leaders and managers. Some would be more likely to use collaboration whereas others would feel more at ease with delegation for instance. We can also say that some leaders and managers have been and are more successful than other thanks...
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...In January 2008 the board of directors of SEITZ Corporation authorized the expenditure of $2,750,000 to construct a new plant in Huntsville Alabama that was to be completed and delivering product by 2010. Janis Clark was selected to be the project manager. Janice was given access to several key resources within the company including functional elements of the corporations Midwest plant and headquarters. She was also assigned key individuals Steve Pokorski, the Vice President of Operations, and Joe Downs, the Director of Plant Engineering. It must also be noted the Steve and Joe had submitted alternate proposals that were rejected. Clark immediately called her team together and set forth with plans to kick off the project. They first started by establishing and organizations structure and placing internal and external requisitions for employees with technical skills. Based on the posturing of Clark and her team there appeared to be some arrogance in their attitude in regard to promotion and location of the project. A preliminary list of task was established; a preliminary product line was established. Also expectations for an early completion of the plant were set in place. And it appeared all activities were set in place or in motion. Janice and her team were just about to schedule their kick off meeting when the project sponsor, Mark Green, asked her for her project charter, scope statement and WBS. This request caught Janice and her team off guard. After a quick regroup...
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...Organizational Theory – Organizational Systems Analysis Organizational Theory – Summary Paper Today’s organizations draw upon the concepts of social and cultural anthropology, political science, strategic management, and organizational behavior. To become a successful manager in today’s organizations, mangers must understand and adjust to organizational concepts, implementation and management of change within organizations, concepts of systems of theory problem solving and decision making. As a manger in my current organization, this course has taught me how to improve my managerial skills through recognizing and understanding the concepts mentioned above. The following is a complete system analysis of my company based on the Six-Box Model. Within the six-box model I will demonstrate how the following factors: (1) Boundaries and Environments; (2) Organizational Structure; (3) Formal and Informal Systems; (4) Reward Systems; (5) Power; (6) Force Field Analysis, (7) Organizational Interventions; and (8) Reactions to Proposed Changes affect a managers management style. Organizational Boundaries and Environments Boundaries in organizations can be defined as “the umbrella under which rules are implemented to shape their purpose and goals.” (Ware, 2005). Boundaries are in place to determine the sphere of influence for the internal activities of an organization and to govern the reactions to external environments...
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...ROLE 1.2.1 Figurehead 1.2.2 Leader 1.2.3 Liaison 1.3 INFORMATIONAL ROLE 1.3.1 Monitoring 1.3.2 Disseminator 1.3.3 Spokesperson 1.4 DECISIONAL ROLE 1.4.1 Entrepreneur 1.4.2 The Disturbance Handler 1.4.3 Resources Allocator Roles 1.4.4 Negotiator Role 2.0 FIRST ARTICLE 7-9 2.1 Role as a Figurehead 2.2 Role as a Spokesperson 2.3 Role as an Entrepreneur 2.4 Role as a Negotiator 3.0 SECOND ARTICLE 10-11 3.1 Role as a Liaison 3.2 Role as a Disseminator 3.3 Role as a Negotiator 4.0 THIRD ARTICLE 12-13 4.1 Role as a Spokesperson 4.2 Role as a Negotiator 4.3 Role as a Disseminator 5.0. CONCLUSION 14-15 6.0 REFERENCE 16 ASSIGNMENT ANSWER INTRODUCTION A Manager is someone who is responsible to make plans and direct the work of a group of individuals, lead the team, monitor the way the doing the task, and find the way to resolve a conflict and take corrective action when it is necessary. Some managers know how to inspire the team, some good in motivating the team, and others fail to engage their employees. Manager job can be described in multiple terms of roles or organized sets of behaviors associated with a particular position in the organization. There are three type of manager in the organization. First is the Top-Level Manager that is the highest level manager in organization for example like President, Vice President or Chief Executive Officer...
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...between being a “Leader” and being a “Manager”. The optimal situation for any business is to have capable efficient managers who lead, organize and nurture your work staff. Any organization is only as good as its people and the corps of employees who have exhibited the wherewithal, intelligence and ability to rise to a level of management in the company normally would be those who best exhibit the work ethic, culture and mores that the company is trying to instill. However, more often than not, companies are managed by employees who are not good leaders, or leaders who may not be good managers. In this section of the handbook, we will discuss what makes a good corporate leader, as well as what is required for a manager and how the two are inter-related. In an efficient company, leadership and management should go hand in hand. While not the same thing, they are inevitably connected, and paired. Any attempt to divide the two is liable to cause more troubles than it helps. Leadership is defined as “The ability of a company's management to make sound decisions and inspire others to perform well. Effective leaders are able to set and achieve challenging goals, to take swift and decisive action even in difficult situations, to outperform their competition, to take calculated risks and to persevere in the face of failure. Strong communication skills, self-confidence, the ability to manage others and a willingness to embrace change also characterize good leaders.” (Raven, 2003) ...
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...they have build a plant in china to supply their product globally. The motive of Riordan is that “No compromise in quality”. Reasons for Riordan’s existence Riordan is marketing their products worldwide. They have 550 employs which are working precisely and with unique skills, which have revenue of approximately 1 billion dollars. Riordan produces different products in their worldwide plants. Albany plant produces plastic containers, Hangzhou, china plant produces fans and other plastic products are produced in their plants located in Michigan and Pontiac. Beside of making these plastic products Riordan is also capable of making automotive parts such as aircraft’s spare parts, different types of product for Ministry of Defense. The leaders of this industry are capable of making polymer products which has a positive impact on clients and demand is increasing day by day. Riordan’s management has a mission outline in which they have given priority to the quality and practice with precision. The company is exerting more efforts to be...
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...framework of management and employee relationships, which operate at different levels within the organisation. #1 Tall and flat organisations both have a single person with overall control, the difference being that a tall organisation then splits in to a narrow span of control but with many levels of management. Flat organisations have fewer levels of management but with a wider span of control. A function based structure and a product based structure may have more than one person at the top, they may have a board of directors or executives, below these the structures differ in that the function based will have departments for each function of the organisation i.e. marketing, Accounts, HR etc. whereas a product based organisation will have a department solely concentrating on each product and the departments for each i.e. Marketing, Accounts etc. will be duplicated for each product. A matrix structure is different to all the above in as much as the Product managers will manage all the activities and staff for their product but the Heads of Functions will manage their own staff and activities. 1:2 Organizational structure and organizational culture have a dependent relationship with one another. In the business world, management structure determines the behaviours, attitudes, dispositions and ethics that create the work culture. If a company's organizational structure is strictly hierarchical, with decision-making power centralized at the top, the company's culture will likely...
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