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Managing Diversity at Cityside Financial Services

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Submitted By karthik411
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Introduction: The Roaring Dragon Hotel is located in China. Mr Wen has decided to expand this hotel in order tp change this 3-star hotel to a 5-Star hotel. And hence he hired a consulting firm to evaluate this hotel from top to bottom. Unfortunately the results were shocking to Wen. He came to know that his employs were lazy and inefficient. They have confirmed that there is no way to change this hotel to a 5 Star without firing more than 600 employs and should spend more investments on the infrastructure. He understood that the employs if the hotel were doing their personal business and taking long breaks for Tea and were reading news paper and also leaving without finishing their shifts.
Background : There was a 3-star hotel in South West China named, The Roaring Dragon Hotel which is initially under State Owned Enterprise. It had a colorful history and reputation as the region's premium guesthouse in 1950s. There is a vast market development in the region, but management couldn't get grab that opportunity to increase the reputation of the hotel. And also they didn't bother about the profits. Many people are hired from Government Department through Guanxi or connections . Due to this, there was a decline in popularity and income. The state officials have decided to hire Hotel International and transferred all the ownership of The Roaring Dragon Hotel . Tian Wen is a General Manager in 2000 and having minimum concern about the development and expansion of the hotel's business. In his Era, employees used to got salaries in time and there was a job security as compared to other hotels. There were many facilities provided to employs like providing tea breaks, leaving the premises during office hours. Some managers even conduct private business.

In 2001, provincial government realized that there was a decline in the potential

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