...Introduction: The Roaring Dragon Hotel is located in China. Mr Wen has decided to expand this hotel in order tp change this 3-star hotel to a 5-Star hotel. And hence he hired a consulting firm to evaluate this hotel from top to bottom. Unfortunately the results were shocking to Wen. He came to know that his employs were lazy and inefficient. They have confirmed that there is no way to change this hotel to a 5 Star without firing more than 600 employs and should spend more investments on the infrastructure. He understood that the employs if the hotel were doing their personal business and taking long breaks for Tea and were reading news paper and also leaving without finishing their shifts. Background : There was a 3-star hotel in South West China named, The Roaring Dragon Hotel which is initially under State Owned Enterprise. It had a colorful history and reputation as the region's premium guesthouse in 1950s. There is a vast market development in the region, but management couldn't get grab that opportunity to increase the reputation of the hotel. And also they didn't bother about the profits. Many people are hired from Government Department through Guanxi or connections . Due to this, there was a decline in popularity and income. The state officials have decided to hire Hotel International and transferred all the ownership of The Roaring Dragon Hotel . Tian Wen is a General Manager in 2000 and having minimum concern about the development and expansion...
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...Cityside Financial Services used affirmative action to hire employees that fit personally with the communities it served. It used a two-part strategy to conduct business: reinvesting in the neighborhood businesses and housing development and attracting investments from wealthy clientele. Two units in the Sales Division, Retail and External Deposits, offered services to grow the neighborhood. The goal was to hire women and African-Americans in order to speak to local clients. The Retail Department offered loans to small businesses, savings accounts, and home mortgages. The External Deposits Department offers money markets, IRA accounts, and CDs. In order to gain the diverse workforce the owner wanted, a hiring program was put in place that would benefit minorities. The Retail Department hired women, who became nearly half of that department's staff. Meanwhile, the External Deposits Department continued to hire and retain mainly white males with college degrees. Despite the difference in demographic of the staffs of the separate departments, Cityside Financial Services became known for having a diverse staff. Internally, there was not enough cooperation between the two departments, which caused the customer service to take a hit. Cityside Financial Services faxed all if the challenges to managing diversity as it was going from a predominantly white organization to a more diverse institution, offering positions to minorities like women and African-Americans...
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...Introduction: By 1999, Cityside Financial Services sales division has two units: Retail Operations operated by black employees, External Deposits operated by white employees (Ely, 2006). Background: Founded in 1930, Cityside Financial Services was a successful midsized bank serving an urban community in a predominantly white, upper-middle-class neighborhood. It was purchased by a radically diverse group of investors, including Ron Wilkins, a young black investment banker (Ely, 2006). Problem: By 2004, Wilkins founded that customers are being differentiated by form of services offered to them depending on their locality, if they were local to the neighborhood or not (Ely, 2006). Both units started blaming each other (Ely, 2006). Opportunities: The management should have tried to reduce the communication gap between both the units and provide the individuals a chance to improve their potential in a field of interest. Recommendations: "Managing diversity means understanding its effects and implementing behaviors, work practices and policies that respond to them in an effective way" (Cox, 2001). "Everyone in an organization wants to do a good job" (Menke et al., 2006). Conclusion: Diversity management plays a very critical role in an organization. It can be used to develop an organization or it can lead to failure of an organization. References: 1) Cox, Jr. T. (2001). Creating the multicultural organization: A strategy for capturing the power of diversity, Jossey-Bass, San...
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...support of these goals, we are strengthening our Hong Kong corporate citizen reputation by listening and responding to the voices of Hong Kong people. In our Annual Report, we share our progress with stakeholders, and outline our plans for the future. Contents 02 04 06 08 12 23 24 26 40 46 58 66 72 78 84 86 88 MTR Corporation in Numbers – 2012 Hong Kong Operating Network with Future Extensions MTR Corporation at a Glance Chairman’s Letter CEO’s Review of Operations and Outlook Key Figures Key Events in 2012 Executive Management’s Report – Hong Kong Transport Operations – Hong Kong Station Commercial Business – Hong Kong Property and Other Businesses – Hong Kong Network Expansion – Mainland and Overseas Growth – Human Resources Financial Review Ten-Year Statistics Investor Relations Risk Management 89 90 94 112 116 124 125 153 154 155 156 157 158 159 160 161 240 Sustainability Corporate Responsibility Corporate Governance Report Remuneration Report Board and Executive Directorate Key Corporate Management Report of the Members of the Board Contents of Accounts and Notes Independent Auditor’s Report Consolidated Profit and Loss Account Consolidated Statement of Comprehensive Income Consolidated Balance Sheet Balance Sheet Consolidated Statement of Changes in Equity Consolidated Cash Flow Statement Notes to the Accounts Glossary Annual Report 2012 1 MTR...
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