...Using technology in targeting customers: For Kudler to remain competitive in any new services, it needs to re-examine their use of technology. The technology can be used as a tool by which orders can be placed within the online community close to the store. Orders can be placed ahead of the time for a pick up with the location of the catering business. Online consumers tend to be better educated, younger, and more affluent than the general population, which makes them a potential market. Frequent customer program can be initiated or a direct response when their food is ready for pick up must also be used to encourage internet order placing. The frequent customer program would be used as an incentive for consumers who will totally depend on this service of catering for them. Kudler will be positioned as a place to interact with others interested in exceptional quality foods for entertaining and everyday use. This will also be done via emails to the various clients that provided their email address for various recipes from Kudler. Impact Using Local Organic Growers: Kudler has made a decision to use local organic growers as some of their suppliers for produce. With a decision to implement a catering service, Kudler has the opportunity to up sale its services and products by emphasizing the use of the freshest, natural whole foods available for the catering function. There is such a...
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...KLM’s Enterprise Governance of IT Journey: From Managing IT Costs to Managing Business Value The 9/11 attacks have shocked the world. These events have led to significant changes in the functioning of countries and many companies. Here is the example of KLM which began a major overhaul of its IT management. To engage this IT transformation, the company hired a CIO and gave him 3 main objectives: - Present the interest of IT outsourcing - Set up an IT board to control more easily business parameters - Create simple IT governance principles to facilitate management So as to reach these goals, the CIO, first, implemented the Surfboard Principle to determine if activities must be done within the company or outsourced. The business processes which present a competitive advantage such as CRM or Revenue management are kept unlike office support tasks which are externalized. Secondly, he applied the “Innovation-Continuity Bicycle” which illustrates how innovation costs and Continuity costs are swayed by business. Then, the CIO decided to gather all IT activities (14 different committees) into one: the BDO in order to make it more accessible to stakeholders. The BDO allows the conversion of IT inputs into the Innovative Organizer. It implies the creation of 4 decision layers: from one run every two weeks to another run every semester. Then decision is made by the Business Unit Investment Committee (BIC) or the Executive Committee, regarding its investment cost. Then, management...
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...use configuration tables provided by the enterprise software to tailor a particular aspect of the system to the way it does business. Answer: True False 2) Enterprise systems are typically built around one or two major business workflows. Answer: True False 3) Enterprise systems are designed primarily to allow communication between an organization and outside partners and suppliers. Answer: True False 4) The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers. Answer: True False 5) Supply chain inefficiencies can waste as much as 25 percent of a company’s operating costs. Answer: True False 6) Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain. Answer: True False 7) The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain. Answer: True False 8) Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product. Answer: True False 9) To minimize the expense of implementing an enterprise system, businesses can opt to curtail the customization of an enterprise package and instead change business processes to match the software. Answer:...
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...STUDENTS BA BUSINESS STUDIES –BUSSPC004E3 SEMESTER ONE MODULES PLEASE TICK ONE OF THE BOXES TO SHOW WHICH OPTION YOU WISH TO TAKE CORE | International Business | MS60045E | | CORE | Project Management | BA60033E | | OPTION | Consumer Behaviour | MS60046E | | OPTION | Employee Relations | HR60010E | | OPTION | International Business Finance | AC60063E | | OPTION | Managing Small Medium Sized Enterprises | MS60047E | | SEMESTER TWO MODULES CORE | Strategic Management | MS60043E | CORE | Dissertation | BA60034E | CORE | Financial Management | AC60062E | BA BUSINESS STUDIES WITH INTERNSHIP – BUSINT001E3 SEMESTER ONE MODULES PLEASE TICK ONE OF THE BOXES TO SHOW WHICH OPTION YOU WISH TO TAKE CORE | International Business | MS60045E | | CORE | Project Management | BA60033E | | OPTION | Consumer Behaviour | MS60046E | | OPTION | Employee Relations | HR60010E | | OPTION | International Business Finance | AC60063E | | OPTION | Managing Small Medium Sized Enterprises | MS60047E | | SEMESTER TWO MODULES CORE | Strategic Management | MS60043E | CORE | Dissertation | BA60034E | CORE | Financial Management | AC60062E | BA BUSINESS STUDIES WITH MARKETING – BUSMKT001E3 SEMESTER ONE MODULES PLEASE TICK ONE OF THE BOXES TO SHOW WHICH OPTION YOU WISH TO TAKE CORE | Consumer Behaviour | MS60046E | | CORE | Project Management | BA60033E | | OPTION | Employee Relations | HR60010E | | OPTION | Managing Small Medium...
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...Business Objects Enterprise Training Curriculum Data Warehousing: • Introduction to Business Objects Enterprise Reporting • Fundamentals of Data warehouse Concepts • Introduction to Dimensional Modeling • Developing a Star Schema Reporting: • Building and editing queries with Web Intelligence • Performing on report analysis with Web Intelligence • Filtering Queries using conditions, prompts etc., • Using Combined Queries and merging dimensions • Displaying data in various formats (Ex: Tables, Charts etc.,) Advanced Reporting: • Calculations, Formulas and variables • Ranking Data, using Alerters to highlight data, Formatting numbers and Dates • Understanding Calculation Contexts • Web Intelligence Functions, Operators and Keywords • Calculating values with Smart Measures Universe Designer: • Designer and Universe Fundamentals • Creating a schema with Tables and Joins • Resolving Join problems in a schema • Defining Classes, Objects, hierarchies, using cascading list of values for hierarchies • Testing the universe • Working with OLAP universes Xcelsius 2008: • Application Overview • Creating and Updating Xcelsius visualizations • Using Xcelsius components ( Chart, Containers, Selectors etc.,) • Exporting Xcelsius visualizations to various applications (Power point, PDF, Flash • Creating templates, Alerts and Dynamic visibility • Using Data Manager ( Creating and configuring connections) • Live Office Connections, Query As A Web Service (QWAAS)...
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...9-606-003 REV: JUNE 14, 2007 ROBERT D. AUSTIN Volkswagen of America: Managing IT Priorities Dr. Uwe Matulovic, chief information officer (CIO) of Volkswagen of America (VWoA), placed the telephone in its cradle and leaned back in his chair, replaying the just-completed conversation with one of his peers from the Executive Leadership Team (ELT). The call, Matulovic mused, had been similar to three others he had participated in that week, each with a different ELT member. The results of a new prioritization process—a list of IT projects that would be funded in 2004—had been unveiled only a few days earlier. But already a storm was gathering. The phone calls from other executives had common themes. All the callers had expressed concern that high priorities for their areas of the company had not been funded. Some had repeated views expressed during the prioritization process by people who worked for them about supposed categorization mistakes that penalized their business units. And each of the calls had concluded with an informal request to insert an unfunded project (or two) into the IT department’s work plans. “We don’t have to reopen the process,” the most recent caller had said, “but perhaps spare capacity might be applied to make some progress on this project in 2004—we’ve done this before, and it would mean a lot to our area and to the company’s growth plans.” The 10 business units that made up VWoA had proposed more than 40 projects, with funding requirements totaling...
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...CRISTOBAL, University of Santo Tomas, Philippines WILEY & Sons, Inc. CONTENTS 4 Networks and Collaboration as Business Solutions 112 I IT Supports Organizational Performance in Turbulent Business Environments 1 Toyota Scion's Innovative Advertising Strategies 2 1.1 Doing Business in the Digital Economy 4 1.2 Information Systems and Information Technology 11 1.3 Business Performance Management, Business Pressures, Organizational Responses, and IT Support 13 1.4 Strategy for Competitive Advantage and IT Support 18 1.5 Social Computing and Networking and Virtual Worlds 25 1.6 Why Should You Learn About Information Technology? 29 1.7 Plan of the Book 30 1.8 Managerial Issues 31 Minicase: NHS Hospitals Adopt Wireless 35 G Information Technologies: Concepts, Types, and IT Support 38 Mary Kay's IT Systems 39 2.1 Information Systems: Concepts and Definitions 41 2.2 Classification and Types of Information Systems 42 2.3 How IT Supports People 52 2.4 How IT Supports Supply Chains and Business Processes 56 2.5 Information Systems Infrastructure, Architecture, and Emerging Computing Environments 58 2.6 Innovative and Futuristic Information Systems 64 2.7 Managerial Issues 67 Minicase: Airbus Improves Productivity with RFID 72 Networked Devices and a Collaboration Portal Tackle Super Bowl Logistics 113 4.1 Enterprise Networks, Connectivity, and Trends 115 4.2...
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...Write 'T' if the statement is true and 'F' if the statement is false. 5) Supply chain inefficiencies can waste as much as 25 percent of a company’s operating costs. Answer: True False 10) Implementing an enterprise application typically requires organizational change as well as adjustments to existing business processes. Answer: True False 15) You would expect to find PRM and ERM modules in the most comprehensive CRM software packages. Answer: True False 20) Enterprise systems require fundamental changes in the way the business operates. Answer: True False MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 24) Enterprise software is built around thousands of predefined business processes that reflect A) the firm's organization. B) industry goals. C) best practices. D) cutting edge workflow analyses. 28) In order to achieve maximum benefit from an enterprise software package, a business A) customizes the software to match all of its business processes. B) uses only the processes in the software that match its own processes. C) changes the way it works to match the software’s business processes. D) selects only the software that best matches its existing business processes. 32) Components or parts of finished products are referred to as A) upstream materials. B) raw materials. C) secondary products. D) intermediate products. 36) Which of the following traditional...
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...9-606-003 REV: JUNE 14, 2007 ROBERT D. AUSTIN Volkswagen of America: Managing IT Priorities Dr. Uwe Matulovic, chief information officer (CIO) of Volkswagen of America (VWoA), placed the telephone in its cradle and leaned back in his chair, replaying the just-completed conversation with one of his peers from the Executive Leadership Team (ELT). The call, Matulovic mused, had been similar to three others he had participated in that week, each with a different ELT member. The results of a new prioritization process—a list of IT projects that would be funded in 2004—had been unveiled only a few days earlier. But already a storm was gathering. The phone calls from other executives had common themes. All the callers had expressed concern that high priorities for their areas of the company had not been funded. Some had repeated views expressed during the prioritization process by people who worked for them about supposed categorization mistakes that penalized their business units. And each of the calls had concluded with an informal request to insert an unfunded project (or two) into the IT department’s work plans. “We don’t have to reopen the process,” the most recent caller had said, “but perhaps spare capacity might be applied to make some progress on this project in 2004—we’ve done this before, and it would mean a lot to our area and to the company’s growth plans.” The 10 business units that made up VWoA had proposed more than 40 projects, with funding requirements...
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...Management Information Systems MANAGING THE DIGITAL FIRM Kenneth C. Laudon New York University f Jane P. Laudon Azimuth Information Systems PEARSON feerttifie tall Pearson Education International Brief Contents Part One Chapter 1 Chapter 2 Chapter 3 Chapter 4 Part One Project Organizations, Management, and the Networked Enterprise 1 Information Systems in Global Business Today 2 Global E-Business: How Businesses Use Information Systems 38 Information Systems, Organizations, and Strategy 80 Ethical and Social Issues in Information Systems 124 Analyzing Business Processes for an Enterprise System 165 Part Two Chapter 5 Chapter 6 Chapter 7 Chapter 8 Part Two Project Information Technology Infrastructure 167 IT Infrastructure and Emerging Technologies 168 Foundations of Business Intelligence: Databases and Information Management 222 Telecommunications, the Internet, and Wireless Technology 260 Securing Information Systems 312 Creating a New Internet Business 351 Part Three Chapter 9 Chapter 10 Chapter 11 Chapter 12 Part Three Project Key System Applications for the Digital Age 353 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 354 E-Commerce: Digital Markets, Digital Goods 388 Managing Knowledge 428 Enhancing Decision Making 470 Designing an Enterprise Information Portal 508 Part Four Chapter 13 Chapter 14 Chapter 15 Part Four Project Building and Managing Systems 509 Building Systems 510 Project Management:...
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...Portada Management information systems managing the digital firm Part One. Organizations, Management, and the Networked Enterprise ....1 Chapter 1. Managing the Digital Firm ....2 Opening Case: DaimlerChrysler's Agile Supply Chain ....3 1.1 Why Information Systems? ....4 Why Information Systems Matter 4 • How Much Does IT Matter? 6 • Why IT Now? Digital Convergence and the Changing Business Environment ....7 1.2 Perspectives on Information Systems ....13 What Is an Information System? ....13 Windows on Organizations: Cemex: A Digital Firm in the Making ....14 Window on Technology: UPS Competes Globally with Information Technology ....17 It Isn't Just Technology: A Business Perspective on Information Systems 18 • Dimensions of Information Systems ....20 1.3 Contemporary Approaches to Information Systems ....25 Technical Approach 26 • Behavioral Approach 26 • Approach of This Text: Sociotechnical Systems ....27 1.4 Learning to Use Information Systems: New Opportunities with Technology ....27 The Challenge of Information Systems: Key Management Issues 28 • Integrating Text with Technology: New Opportunities for Learning ....30 Make IT Your Business ....31 Summary, 31 • Key Terms, 32 • Review Questions, 32 • Discussion Questions, 33 • Application Software Exercise: Database Exercise: Adding Value to Information for Management Decision Making, 33 • Dirt Bikes USA: Preparing a Management Overview of the Company, 33 • Electronic Commerce Project: Analyzing...
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...CHAPTER 1 INTRODUCTION 1.1 Company Profile PT Telkom Indonesia Tbk (Persero), or referred to as "Telkom", is the largest telecommunications services company in Indonesia. Formerly, Telkom known as Perumtel which then transformed into a limited liability company since November 1991. Telkom is a state-owned enterprise that operates in the telecommunications and network services sector in Indonesia. Given its status as a state-owned enterprise whose shares are traded on the stock market, the Government of the Republic of Indonesia is the Company’s majority shareholder about 52,6%, while the remainder of the Company’s common stock is owned by the public about 47,4. Telkom’s shares are traded on the Indonesia Stock Exchange (IDX), the New York Stock Exchange (NYSE), the London Stock Exchange (LSE) and publicly offered without listing in (POWL) in Japan. To run the business portfolio, based on the Board of Executive, Telkom classify subsidiaries into four groups, they are; cellular business led by Telkomsel, international business led by Telin, multimedia business led by Telkom Metra, and infrastructure business led by Telkom Infra. Telkomsel PT. Telekomunikasi Selular, abbreviated as Telkomsel, was established in 1995, manifesting the spirit of innovation to develop Indonesian telecommunications into a successful leader. To achieve this vision, Telkomsel continue accelerating its expansion of telecommunications network throughout Indonesia by simultaneously empowering the...
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...The SME products and functions of Prime Bank Limited [pic] Bangladesh University of business and technology (BUBT) The SME products and functions of Prime Bank Limited Prepared for: Md. zakir Hossain Lecturer Department of finance Bangladesh University of business and technology (BUBT) Prepared by: The extreme’z |SL No. | Name |Roll no. | |01. |Md. Safiul hasan |10113101056 | |02. |Ayesha siddika |10113101057 | |03. |Md. imadul haque khan |10113101075 | |04. |Fatema-tuz-zohora Tama |10113101077 | |05. |Farzana Anower |10113101090 | Intake: 25th section: 02 program: B.B.A Date of submission: 10th September, 2011 Date: 10th September, 2011 MD. zakir hossain Lecturer Department of finance Bangladesh University Of business and technology Dear Sir, It is our pleasure to submit the report on “The SME products and functions of Prime Bank Limited” as requirement of BUS-101...
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...Operations Management Operations management focuses on carefully managing the processes to produce and distribute products and services. Usually, small businesses don't talk about "operations management", but they carry out the activities that management schools typically associate with the phrase "operations management." Major, overall activities often include product creation, development, production and distribution. (These activities are also associated with Product and Service Management. However product Development is usually in regard to one or more closely related product -- that is, a product line. Operations management is in regard to all operations within the organization.) Related activities include managing purchases, inventory control, quality control, storage, logistics and evaluations. A great deal of focus is on efficiency and effectiveness of processes. Therefore, operations management often includes substantial measurement and analysis of internal processes. Ultimately, the nature of how operations management is carried out in an organization depends very much on the nature of products or services in the organization, for example, retail, manufacturing, wholesale, etc Sections of This Topic Include: Procurement (Purchasing) Practices This topic reviews guidelines for buying various materials from suppliers and vendors -- materials, including computers, services from lawyers, insurance, etc. Procurement (Purchasing) Practices Management Control and...
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...Managing Information System Infrastructure Issues Iris Goldston CMGT 445 Charlie Neuman May 4, 2013 Abstract Managing an Information System Infrastructure is a difficult task that involves many facets and therefore many possible issues. An extreme advance in information technology is enabling business to have many opportunities. The advancement has brought about many challenges from obsolete hardware and software issues such as when to upgrade and how to ever increasing need for storage space. Energy consumption to support the new technology is expensive and therefore affects the bottom line of any business. The challenge to consume less energy and save money is an important concern, especially when going green builds consumer loyalty. As the need to keep up with new technology to keep or gain a competitive advantage, companies have to decide whether to build, rent, or simply maintain a facility to support its hardware. And finally, as with any business supply and demand fluctuates and with this comes the question of how to scale the power uses of an IS infrastructure. Configuration and Preventative Maintenance Configuring an Information System (IS) infrastructure involves hardware, software, communications and collaborations networks, database, human resources, and security. Preventative maintenance should include flexibility, strategic, and tactical planning. The hardware is all monitors, servers, mainframes, keyboards, desktops, and in some cases mobile...
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