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Marketing Ch 3

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LEARNING OBJECTIVES
After reading this chapter you should be able to:
LO1

Scanning the Marketing Environment
WEB 2.0 IS ALL ABOUT YOU!
The Web is changing at an extraordinary pace and each new change provides more customization and convenience for you. If you use Myspace. com, Del.icio.us, Secondlife, or any one of hundreds of new products on the Web you are already part of the new world of the Web! Not long ago the Web simply provided a modern channel for traditional businesses. Music led the way with file-sharing services such as Napster and eventually online stores such as iTunes. The entire entertainment industry followed by offering books, movies, television, radio, and photography on the Web. The digital revolution allowed all of these businesses to benefit from the technical aspects of the Web. Now the term Web 2.0 is used to describe the changes in the World Wide Web that reflect the growing interest in collaboration, open sharing of information, and customer control. Many products and services such as podcasts, weblogs, videologs, social networking, bookmarking, wikis, folksonomy, and RSS feeds are already available, and many more are in development. As the focus moves from providing a new channel for existing businesses to empowering individual consumers with customized products, suddenly the Web is all about you! You can create your own video and post it on YouTube, sell your photos on iStockphoto, build a social networking site on Ning, and publish your ideas at Blogger. How did this happen? The marketing environment changed! First, technologies such as high-speed Internet, high-resolution displays, and file-transfer software were developed. Second, the regulatory environment changed to allow the exchange and sale of copyrighted materials such as songs and movies. Third, competitive forces by companies such as Apple, Google, eBay,

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