TQM and Reinventing Government on the web-site for teachers and learners of English as a secondary language from a German point of view.
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TOTAL QUALITY MANAGEMENT AND REINVENTING GOVERNMENT
I. What is TQM?
TQM is a new paradigm of management! TQM is both a philosophy and methodology for managing organizations. TQM includes a set of principles, tools, and procedures that provide guidance in the practical affairs of running an organization. TQM involves all members of the organization in controlling and continuously improving how work is done. Government agencies that use TQM agree that it is fundamentally different from traditional management.
II. History of TQM!
TQM Japanese Management?
Yes and No!
The American Walter A. Shewhart of Bell Laboratories developed a system of measuring variance in production systems known as statistical process control (SPC). Statistical process control is one of the major tools that TQM uses to monitor consistency, as well as to diagnose problems in work processes.
His student W. Edwards Deming, a mathematical physicist and U.S Department of Agriculture and Census Bureau research scientist, was hired to teach SPC and quality control to the U.S. Defense industry. These methods were considered so important to the war effort that they were classified as military secrets known as Z1. Ironically, after WWII most U.S. companies stopped using SPC and TQM type quality control procedures.
After WWII U.S. occupation forces in conjunction with the Japanese Union of Scientists and Engineers (JUSE) invited W. Edwards Deming to lecture throughout Japan on SPC and quality control methodology. The Japanese were quick to adapt and modify Deming's techniques.