1. (TCO 8) The systematic collection and recording of information about jobs in the organization is known as (Points : 2) job evaluation. job analysis. job specification. staffing. the selection process. |

2. (TCO 8) Steve sells traffic signs and tape to municipalities. In his region he has a few affluent communities that order the best items. Carla has even more communities in her region that are affluent, and she sells even more items. If their supervisor does not use some adjustment factor to account for the differences in regions when evaluating the performance of the two workers, the evaluations will exhibit (Points : 2) adverse impact. halo effect. recency effect. opportunity bias. global bias. |

3. (TCO 8) One of the major disadvantages of ranking as an appraisal method is that it (Points : 2) cannot be used to compare people in different work groups. does not measure the employees' motivation to use their ability on a daily basis. has opportunity bias. compares employees to a fixed standard. creates excessive competition among employees. |

4. (TCO 8) Wal-Mart rewards high performers with the chance to model or choose a family member to model, for their sales flyers. Wal-Mart is attempting to meet associate's ____ needs. (Points : 2) esteem physiological belongingness security self-actualization |

5. (TCO 8) Ellen claims her job is so easy she goes to work to relax after a busy weekend. She says she'll never retire. Using Herzberg's theory of motivation (Points : 2)
Ellen needs to satisfy her actualization need. existence is the need most important to Ellen. hygiene factors are more important to Ellen than motivators. the need for affiliation motivates Ellen.
Ellen has a high effort-to-performance expectancy level. |

6. (TCO 8) Cliff works for the New York Department of Transportation. He perceives that his