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Mgt 325 Test

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MGT 325 Test #1 Study Guide

This test is comprised of 60 Multiple Choice questions. Some are definitional and some are application questions. You will need to read the book as well as review the PPTs. Use the PPTs/lecture notes to help you focus your reading and studying.

Chapter 1 and Management History PPTs (13 questions)

What is OB? Organizational Behavior
Mintzberg’s Managerial Roles (there are 10)

Interpersonal
Figurehead
Leader Liason
Informational
Monitor Disseminator Spokesperson
Decisional
Entreprenuer Disturbance Handler Resource Allocator Negotiator
Management Functions: Planning: Decide on goals, Organizing: Establish rules, Leading (Directing): Coordinate individuals, Controlling: Evaluate and improve

History of Management (From lecture) (You will need to know names!)
Current issues
Levels of study in OB and the course

Chapter 2 – Diversity (14 questions)

Current workforce
Aging workforce
Surface-level vs. deep-level diversity
Forms and effects of discrimination
Diversity and ability tests
Intelligence dimensions
Ensuring a diverse workforce
Good and bad metaphors for diversity
True Colors video

Chapter 3 (12 questions)

3 Components of Attitudes: ABC Affective: Emotion or feeling of a attitude Behavioral: How we behave Cognitive: How it relates to me or my beliefs

Festinger’s Cognitive Dissonance Theory: Incompatibility between people; seeking to reduce the gap

Perceived Organizational Support: Employees feel that the job cares about their well being

Responses to job dissatisfaction: Exit: Find another job

Voice: Try to better conditions loyalty: Wait for them to improve neglect: Let them worsen

Job satisfaction: Positive feeling about ones job

Measuring job satisfaction: Single global rating, Summation score
Deviant workplace behaviors

Chapter 4 (11 questions)

Emotions vs. moods
Affect Circumplex (high positive, high negative, low positive, low negative)
Things that do and don’t affect moods
Emotional Labor and emotional dissonance
Affective Events Theory
Emotional Intelligence
Organizational outcomes from moods

Chapter 5 and MBTI (10 questions)

Everything on personality!!!!! 4 major perspectives on personality Psychoanalytic: Unconscious motivation Trait: Specific dimension of personality Humanistic: inner capacity for growth Social-Cognitive: influence of environment Big 5 Agreeableness Conscientiousness Extraversion Openess to experience Emotional Stability

MBTI Major personality attributes (e.g. Mach, Locus of control) Machiavellianism: Looks at individual action to justify means Narcissism: Arrogance, Locus of control: People believe they are masters of their own fate

Terminal: Goals that people would like to achieve in there lifetime
Instrumental values: Means of achieving terminal values

Hofstede’s five value dimensions of national culture Power Distance Individualism vs Collectivism Masculinity vs femininity Uncertainty avoidance Long-term and short-term orientation Job fit

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