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Military vs. Civilian

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Submitted By username11
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Wayne Carlson Eng 95.22 10/11/12
Tribulations of a Food Service Manager I am a Food Service Manager for Big Y Foods. Holding this management title I wish that I could say is stress free. I manage two departments, prepared foods and the pizza shop. On a daily basis there are order’s to be sent and customer service is to be performed no matter what good or bad mood you are in. On a weekly basis schedules are to be done and discipline or holding employees accountable for their actions are performed. I am also in charge of cash tills and making sure spot checks are performed. The quality of a good Food Service Manager is Customer Service; we are in the day of so much competition. Having a sense of customer service will make the customer come back; we seem to forget that a simple hello or goodbye can change the mood of any situation. Customers want to feel that they are the only one on your mind at the moment and why not they are paying your bills. Multi-tasking is also important because there is so much going on around you, fryers and ovens going off and customers waiting to be waited on. Having patience to the customer is a key because not every customer knows what they want and have to be told. Empathy also plays its way into the position because with so many employees below you anything can happen and it does on a daily basis. Employees will try to challenge you and how you handle it will set the tone of how the department will run, employees I think will work better when being heard. While all this is going on you delivery still needs to be put away. Employees are actually the ones running the department; I am

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