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Minutes

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MINUTES ON D94 TEAM MEETING HELD ON 21ST APRIL, 2008 AT ATICO BRANCH – BARCLAYS BANK

ATTENDANTS
• RM
• RS
• DSAs

OPENING
The meeting began exactly at 8:45am with a prayer by DSA Dovi. It was presided over by the team manager, Mr. Eric L. Amoafu. In his opening remarks, he welcomed all members present and admonished them to be open and forthcoming with contributions and suggestions concerning issues to be discussed.

AGENDA
Mr. Amoafu, read out the items on the agenda which were as follows;
1. Review of DSAs Performance in the month of April
2. Barclay Loan
3. Fixed Deposit
4. A.O.B

1. Review of DSA Performance in the month of April
Mr. Amoafu took the DSAs through the performance chart which displayed the Barclay loans and Scheme loans submitted by each DSA on the team and their corresponding values. On the overall, he described the total performance as highly unacceptable especially when compared to the figures recorded in the previous month. He reminded the DSAs that, the month of April marks the end of their three-months probation period and that extension of employment would be dependant upon the results/figures submitted by each DSA over the period.
DSAs REACTIONS: Majority of the DSAs complaint of incessant phone calls and verbal abuse from scheme loan applicants particularly loan applicants from the Ghana Police Service because their cheques seem to be long overdue, even when approved. As a result, other potential loan applicants have therefore adopted “wait and see” attitude and hence not prepared to fill out the scheme loan forms.

Mr Amoafu in response acknowledged the difficulties DSAs are being confronted with when it comes to the scheme loan applicants from the Ghana Police Service. He rest assured them that every effort is being made to get the cheques of approved applicants ready but nevertheless admonished all, most especially DSAs with zero performance for the month to be up and doing if they are to be retained as DSAs.

2. BARCLAY LOAN Mr. Amoafu remarked that, a cursory glance of the performance chart, shows that DSAs have spent a greater portion of the month focusing on scheme loans compared to Barclay loans and fixed deposits. He therefore took the opportunity to remind the DSAs that every worker whose salary passes through Barclays account is qualified to access the Barclayloan.

DSAs REACTIONS: All the DSAs decried the snail-pace by which account opening applications submitted are worked upon. Majority stated that, account applications submitted as early as February this year, remained at best “authorization stage”. These, they say have in no small way dent their credibility in the eyes of would-be potential loan applicants.

In his response, Mr Amoafu assured the DSAs that he will personally ensure that all account opening applications submitted by DSAs for the purposes of processing Barclayloans are dealt with the urgency needed to make the account numbers readily available.

3. FIXED DEPOSIT
Mr Amoafu, reminded the DSAs of the bank’s decision to increase the minimum amount of fixed deposit from GH¢1,000 to GH¢2,000. He encouraged them to make every effort to attract customers to make fixed deposit. He again re-assured the DSAs that he will personally ensure that all account opening applications submitted by DSAs for the purposes of processing fixed deposit are dealt with the urgency needed to make the account numbers readily available.

CONCLUSION
In the absence of any further contribution from the members, Mr Amoafu brought the meeting to a close, expressing her gratitude for a fruitful meeting. It was seconded by DSA Nkrumah, who also gave the closing prayer. The meeting ended exactly at 9:25am.

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