MIS OF
ICICI BANK

Submitted by: Group 5 Roll No. 41 Dheeraj Manhas Roll No. 45 Piyush Chandan
Roll No. 47 Ankisha Agarwal
Roll No. 49 Yash Singhal
Roll No. 51 Mohit Khamesra

Submitted to:
Prof. Susheel Chhabra

ACKNOWLEDGEMENT

We would like to express our deepest sense of gratitude to our project guide Prof. Susheel Chabbra, for his valuable guidance, inspiration and encouragement that we received from them throughout the course. Our efforts in accomplishing this project are a result of constant motivation and valuable learning imparted by him.
We would also like to thank our family and friends & the professionals who extended their support and have been a source of encouragement and inspiration throughout the duration of this project.

TABLE OF CONTENTS

| Title | Page No. | 1 | Introduction | 1 | 2 | Overview of Financial MIS and Network diagrams | 8 | 3 | Information system ICICI bank | 12 | 4 | Organization Transaction processing system | 14 | 5 | ICICI CRM initiatives | 25 | 6 | Knowledge management at ICICI | 30 | 7 | Conclusion | 33 | 8 | References | 34 |

ABLE OF CONTENTS

1.INTRODUCTION
1.1 MANAGEMENT INFORMATION SYSTEM
Definition: A Management Information Systems (MIS) is * An integrated user machine system * For providing information * To support operations, management, analysis and decision making functions in an Organization
The system utilizes * Computer hardware and software * Manual procedures * Models for analysis , planning , control and decision making * A database
The development and management of information technology tools assists executives and the general workforce in performing any tasks related to the processing of