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Mkt 501, Case 1

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Organization The company that I will examine in this paper will be the company that I am currently employed by Phoenix Consulting Group (PCG), Inc. Phoenix is a Department of Defense contractor that offers training services to the Intelligence Community. This company is operated in various places throughout the United States to include a corporate office in Alabama, support offices in Florida and Arizona and a Training Centre in Alexandria Virginia. The office that I work at is the Alexandria Office located at 5453 Richmond Highway. Phoenix prides itself on the training services that are offered to their customers, their specialty is in Human Intelligence (HUMINT).
Mission Statement Provide the highest quality intelligence-related training, augmentation support and specialized consultative and research/studies services to our government and private sector customers.
Major Services PCG will provide off-the-shelf, or customized off-the-shelf training to meet specific agency needs related to security/intelligence management, organizational, and security/intelligence services, such as, but not limited to:
• Security team building
• Practical exercises
• Trade show elicitation skills
• Intelligence team building
• Platform instruction
• Security techniques
• Elicitation techniques
• Quality management
• Security elicitation techniques
• Strategic planning
• Counterintelligence techniques
• Security elicitation techniques
• Training manuals
• Presentation charts

Here are some of the courses offered that focuses on their commitment to HUMINT Training:
|Ten Week Courses |Five Week Courses |Four Week Courses |
|Field Collection |Battlefield HUMINT Collection |Strategic Debriefing Advanced |
|Interrogation Operations |Joint Interrogation Advanced |Strategic Debriefing Course Follow-On |
|Three Week Courses |Two Week Courses |One Week Courses |
|Battlefield HUMINT Collection |Surveillance Detection |Document Exploitation |
|Surveillance Detection |Negotiation and Mediation In Cross-Cultural |Introduction to Intelligence Operations for |
| |Environments |Interpreters |
| | |Interrogation Refresher |

Competitors

|Competitor |Strategy |Competition Terms |
|Science Applications International |Teach at the Intelligence Center to support the training at the HUMINT |Place and Service |
|Corporation (SAIC) |Advanced Individual Training Course. | |
|Booz Allen Hamilton (BAH) |Provide Intelligence support directly to the services and compete for |Service |
| |the DOD strategic HUMINT training contracts. | |
|Lockheed Martin (LM) |Teach at the Intelligence Center and support the Army’s effort to |Place, Promotion and Service. |
| |become the focus of all HUMINT Training for DOD. | |

Industry Research • Privatization of military training has proven a success for the UK by delivering faster and more effective (Campbell 2002) • The DOD community’s capability in HUMINT has been on a serious decline since the 1990s and this was proven by the intelligence failure of 9/11 (Stanton 2001) • Commitment of the Department of Defense resources to the ever-changing global challenges means that there are less resources committed to training and an influx of new employees (QDR 2006) • Special Forces soldiers will boost up their ranks and the Marines will create a Special Operations Command (Garmone 2006) • The Intelligence Community spends nearly $20 billion dollars on private contractors (Hayden 2005) • The U.S. army is working on a three year program that will boost the Military Intelligence Officer Corps and focus on the tactical ability of soldiers to be collectors (Erwin 2005)
Market Place Position

The market place breakdown will conduct an internal examination of the various services (HUMINT Operations, Interrogation, Psychological Narrative Analysis, Advanced Intelligence Analysis, Direct-Intelligence support) that PCG offers. The matrix demonstrates that PCG is not stagnant with their service offerings as they look at expanding their customer and market base.

Ansoff Matrix
| |Existing Products |New Products |
|Existing |HUMINT Operations |Advanced Intelligence Analysis |
|Markets |Interrogation | |
| |Debriefing | |
|New Markets |Direct-Intelligence Support |Psychological Narrative Analysis |

Another way to examine the offerings in PCG is to identify where the programs and services are on the BCG Growth-share matrix. The HUMINT Operations just signed a five-year contract with the Defense Intelligence agency securing a long-term commitment. There are a number of programs that are growing but it is unknown whether they will be long or short-term money=makers for the company.
BCG Growth-Share Matrix
|Market Growth|Relative Market Share |
|Rate | |
| | |High |Low |
| |High |Interrogation |Psychological Narrative Analysis Advanced |
| | |Debriefing |Intelligence Analysis |
| | | |Direct-Intelligence Support |
| |Low |HUMINT Operations | |

Positioning Map

The Positioning Map shows that PCG is almost in the middle of the graph where it gives the company the most flexibility on what expertise kind of expertise can be offered to the customers on the HUMINT scale. The second criteria scale shows that PCG looks for long term funding but also those one-time opportunities as well.

References
Campbell, Donald W. (2002). The Privatization of Military Training Would Benefit the U.S. National Defense Magazine (NDM). Retrieved October 19, 2006, from NDM search http://www.nationaldefensemagazine.org/
Erwin, Sandra I. (2005). Outdated Army Program Gets Revamped. National Defense Magazine (NDM). Retrieved October 19, 2006, from NDM search http://www.nationaldefensemagazine.org/
Garamone, Jim. (2006). Quadrennial Review a 'Snapshot,' Not a Revelation. DefenseLINKNews. Retreived October 17, 2006, from U.S. Department of Defense Press Resources search http://www.defenselink.mil/news/
Hayden, H. Thomas. (2005). Open Source Intelligence Services. OnPoint: A Counterterrorism Journal. Retrieved October 19, 2006, from Google http://www.google.com
Stanton, John. (2001). U.S. Intelligence Community Reaches Crossroads – CIA official says agency is implementing reforms to address new threats. National Defense Magazine (NDM). Retrieved October 19, 2006, from NDM search http://www.nationaldefensemagazine.org/
Office of the Secretary of Defense (2006). Quadrennial Defense Review Report. Retrieved February, 2006, from U.S. Department of Defense Official Website http://www.defense.gov/qdr/
-----------------------
LM

BAH

SAIC

PCG

Funding (Low)

Funding (High)

Tactical HUMINT

Strategic HUMINT

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