...Title Page Assignment Title Specific elements of essay: * Describe the Goals & objectives of my organisation * Understand the specific responsibilities of middle management in enabling an organisation to achieve its goals Gareth Lewis Date: 12 June 2013 Birth: 08/03/1956 Phone: 01656 773163 Email: gareth@lewis453.orangehome.co.uk Page 2 This assignment has been produced to provide evidence of my organisations goals & objectives, the evidence provided gives clear distinction between the goals & objectives of my organisation. The essay also includes essays on how my organisation shall meet its objectives & goals, and the specific responsibilities of middle managers in enabling my organisation to achieve its goals. There are sections describing the differences between goals & objectives and the different role in relation to Leaders and managers Page 3 Introduction I am the Site Manager for the Princess of Wales Sterile Services department; I have worked in Sterile Services for 27 years and have progressed through nearly every role prior to becoming Manager. My responsibilities are to provide a Sterilization of instrumentation service to firstly Main Theatres within the Princess of Wales Hospital and Neath Port Talbot Hospital and to all NHS services who require re-process of surgical instruments for safe patient use. This role requires me to have knowledge of all aspects of the decontamination re-process of surgical instruments...
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...HAS 534 Case Study Riviera Medical Center Through the 1980’ and 1990’ Riviera Medical Center (RMC) become technological leader in the region. RMC had top of the line Cardiac, and Women and Children’s center. The whole workforce was highly trained. RMC was also at his top financial era. At that moment they had only one competitor in their region-Northern Valley Medial Center (NVMC). NVMC new approach was focusing on building base model medical group practice as groundwork to expand referral base. NVMC reinvested money in their new strategy plan instead updating and developing new facilities. While RMC strategy plan was focused on independent physicians attracted by the high tech authority provided by RMC. At that time RMC signed contract with Riviera County to acquire and close the old County Hospital, which stopped the county from selling the hospital to different investor, and the same time boost RMC’s census. Significant number of old County Hospital was uninsured and underinsured population, which created risk of changing demographics. Administration had concluded that the profit of additional volume would prevail demographics change over the next years. In this particular case, there is one major problem and all other problems seemed to have stemmed off this one. Unfortunately administration miscalculated profits and undervalued effects and pace of patient demographics changes. First immediate outcome of the contract was increase in number of emergency room...
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...Staff Motivation at Sharp HealthCare Mahzad Farahani California State University of East Bay Professor Jay Umeh 10/22/2014 Abstract The main goal of Sharp Healthcare is to increase employees, physicians, and patient satisfaction as well as providing quality care. They believe that in order for the facility to be successful, it has to have motivated staff who provide quality care. At Sharp Health Care, they believe in open communication among the staff, which can be argued to be a weak approach. It can also be argued that Sharp Healthcare can be rewarding their staff so that they can improve their performance further. Overall, Sharp approach to motivate its staff is a great innovation and it will be great if it is replicated in other health care organizations as well. KEY FACTORS IN SHARP’S SUCCESSFUL APPROACH TO MOTIVATION The key factors in Sharp’s successful approach to motivation involve the focus on purpose, worthwhile work, and making a difference; quality, service and people as some of its pillars of excellence; model behaviors and scripts; re-recruitment policy. We will discuss each factor and analyze their role in the overall approach to motivation. FOCUS ON PURPOSE, WORTHWHILE WORK AND MAKING A DIFFERENCE The focus on purpose, worthwhile work, and making a difference has led to increased employee, physician, and patient satisfaction, enhanced loyalty, and improved outcomes. This is evidenced by the fact that in 2007 Sharp HealthCare won the prestigious...
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...HealthCare is an integrated, regional health care delivery system based in San Diego, California, serving a population of approximately three million. Sharp includes four acute-care hospitals, three specialty hospitals, and three medical groups plus a full-spectrum of other facilities and services. It operates 1,878 beds, has approximately 2,600 physicians on medical staffs, more than 1,000 physicians in two affiliated medical groups, and has more than 14,000 employees with $5.852 million in assets and $1.9 billion in annual income. It is San Diego’s largest private employer. Sharp’s goal is to be the best place to work, the best place to practice medicine, and the best place to receive care in San Diego. In 2008 Sharp HealthCare ranked fifth in the California “best places to work program” in the large-employer category and was rated 47th out of the top 100 places to work in the United States by Modern Healthcare. Since launching the healthcare experience in 2001, Sharp has dedicated itself to transforming the health care experience for employees, physicians, and customers. The focus on purpose, worthwhile work, and making a difference has led to increased employee, physician, and patient satisfaction, enhanced loyalty, and improved outcomes. In 2007 Sharp HealthCare won the prestigious Malcolm Baldrige National Quality Award. Pillars of Excellence Since 2001, Sharp has adopted six pillars of excellence as the foundation for its vision of the health care experience. These six pillars...
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...RETENTION RESEARCH PAPER Nurse Retention Herbert Albert Health Sciences Center School of Nursing 07/28/08 Contents Introduction Literature review Plan of action Discussion Conclusion Introduction The priority goal of every hospital leadership team is to develop and retain a stable workforce that provides high quality patient care (Missouri Hospital Association [MHA], 2005). Nurse retention and recruitment are the top issues that all health organizations are facing in nowadays. They most effectively develop strategies not only to recruit nurses, but to retain experienced and knowledgeable bedside nurses who will deliver an excellent care. Practical retention plans and strategies are crucial to the financial and quality outcomes of an organization (Golden, 2008) Factors that are contributing and affecting nurse retention and consequently causing workforce disruption are related to high turnover, aging workforce, and job dissatisfaction. Literature Review Turnover is costly to an organization, creating significant financial burdens and affecting morale and clinical quality (Golden, 2008). Although the full impact of staff nurse turnover on hospital costs has not been assessed, costs associated with recruitment and hiring, personnel processing and training of new nurses are known to significantly increase as result of high turnover (Weisman, Alexander&Chase, 1981). There are several...
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...Developing a Motivational Plan for Susan Smith In the workforce regardless of the industry, motivation is the key factor of performance that leads to accomplishments. Motivation is needed in every single part of our lives, from getting up in the morning to making your dinner after work. The most important factor that drives us in our society and our world is motivation, is what has lead us to the moon, fly, drive vehicles, cross over continents to discover other civilizations, and continue to innovate technology that is driving us to a more futuristic society. Motivation is describes as the conscious or unconscious stimulus, incentive, or motives for action toward a goal resulting from psychological or social factors, the factors giving the purpose or direction to behavior (Borkowski, 2015). In the healthcare workforce the employee’s motivation is what impacts the services and performance, giving managers the understanding what employees need to perform effectively. The acknowledgment of what makes an employee motivated is truly important in order to extract the maximum potential that the employee has in order to perform quality work with positive results. The psychology behind work performance has been changing for years in order to have the latest effective strategy to increase positive potential performance and most importantly employee satisfaction. After surveying over 20,000 workers around the world, analyzing 50 major companies, conducting scores of experiments, and...
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...RETENTION RESEARCH PAPER Nurse Retention 07/28/08 Contents Introduction Literature review Plan of action Discussion Conclusion Introduction The priority goal of every hospital leadership team is to develop and retain a stable workforce that provides high quality patient care (Missouri Hospital Association [MHA], 2005). Nurse retention and recruitment are the top issues that all health organizations are facing in nowadays. They most effectively develop strategies not only to recruit nurses, but to retain experienced and knowledgeable bedside nurses who will deliver an excellent care. Practical retention plans and strategies are crucial to the financial and quality outcomes of an organization (Golden, 2008) Factors that are contributing and affecting nurse retention and consequently causing workforce disruption are related to high turnover, aging workforce, and job dissatisfaction. Literature Review Turnover is costly to an organization, creating significant financial burdens and affecting morale and clinical quality (Golden, 2008). Although the full impact of staff nurse turnover on hospital costs has not been assessed, costs associated with recruitment and hiring, personnel processing and training of new nurses are known to significantly increase as result of high turnover (Weisman, Alexander&Chase, 1981). There are several factors that contribute to hospitals currently high turnover...
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...impact on its hiring ability, turnover rate, and employee satisfaction and productivity. The rise of the tech industry created a flood of new and unique benefits that companies used to attract the best talent to come to work, specifically in an explosively expanding market. As workers nation-wide hear about the exotic and enticing benefits that organizations, like so many of these tech giants offer, some companies are responding and diversifying the benefits they offer to maintain their relevance in an evolving global economy and social climate. When one thinks of unique benefits, they might imagine the free cafes and childcare facilities that companies like Google provide. Had they read about the entire town that Facebook created for its workforce, images of free bus rides, discount employee stores, and company provided housing might come to mind. Even with unique benefits like the ever-expanding offerings of company gyms and cafeterias, West Coast organizations, such as those ever-so talked about tech giants in Silicon Valley, can blanket one’s thoughts on where these unique and special benefits exist, and perhaps originated. Through the evolution of a social climate, a recovering economy with more job vacancies, and a mass exodus of a working generation, unique benefits will become more and more prevalent in the Midwestern United States, not only succeeding within...
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...Motivation within Tesco Motivation is a very important concept for all businesses. Studies have revealed that employees, by their own admission, waste up to two hours a day. This is becoming a great issue for businesses, as without a fully motivated workforce productivity and profitability will be down. So what is motivation? It is defined as “the willingness to exert high levels of effort toward organizational goals, conditioned by the effort’s ability to satisfy some individual need.” (Robbins, 2001). There are two types of motivation, these are intrinsic and extrinsic. Intrinsic motivation is self-generated motivation that can still be activated by management, for example feeling of work importance and responsibility, autonomy, developing opportunities. Extrinsic motivation is externally generated motivation. This refers to the environmental response to individual behaviour. For example, increased pay, promotion, demotion, and constructive feedback. Our group has chosen to evaluate Tesco and current motivation levels within its workforce. Tesco is a huge organisation. It is the second largest retailer in the world measured by profits, only falling behind Wal-Mart. The company generated revenue levels of over £60 billion in 2010/2011, with £2.67 billion of that being net profit. With over 2200 stores and over 472000 employees Tesco’s managers have to manage a vast amount of staff, which demonstrates the major importance motivation levels have to the business. Tesco...
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...development of employees, rewards and organizational behaviors and also processes. The paper aims to discuss the objectives and background of the hospital and their practices influence organizational behaviors and how their efforts in making a diverse workforce and employment retention will be affected by the planning. Background and Objectives of Organization The hospital carries facilities of holding ninety six pediatric beds, seventy two obstetric beds; intensive care unit containing seventy eight beds, gynecological unit has thirty five beds serving all needs of their young and female patients. The hospital being one of the top six has been a quality name for family centered services for all women and children and focuses on children having a good time at hospital by the induction of playful activities for them. Also, child delivery is facilitated at greatest lengths to ensure that new born are welcome safely in the world. In case of any mishaps, care centers are established to avoid any problems. The hospital’s women center excels in providing guidance for women in all aspects of pregnancy and rehabilitations. The hospital enjoys its access to a number of important areas. Hospital aims to provide utmost care and guidance to women and children with its top class staffing and doctors. Also it aims to keep its competition on the high end which make sit earn revenues on a large scale. Influence of Organizational Behavior on its...
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...copied or imitated. Changes in the business environment is very fast and rapid so business needs to provide for an environment that is quick in adapting to the changes and dictate that needs to be done to put business on the right footing with minimal negative effect on deliverables, By so doing the organisation can get better commitment from it employee, it also further minimizes its operational cost and so doing making the business cost effective and makes all available processes more efficient. MMC HUMAN RESOURCES MANAGEMENT STRATEGY AND PRACTICES. The modernization medicals career was introduced to pave way for a more efficient and dynamic delivery of healthcare training for care practitioner in the UK this was informed by the concerns raised on the quality of the UK medical workforce with particular mention to poor training and indifferent...
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...poor working conditions (Awases, Bezuidenhout & Roos, 2013). Over the last 20 years, a number of strategies aimed at improving the job performance of health workers have been implemented in low and middle-income countries (LMIC) (Marchal et al. 2012). Each strategy has had its specific perspective and focused on one particular issue: quality improvement, performance management, building learning organisations, innovation diffusion, to mention but a few (Chopra et al. 2008). While success has been reported in some cases, there is increasing acknowledgement that to improve performance of health workers especially nurses and health care organisations in general, approaches that deal with one problem, mostly fall short or obtain only short-term results (Marchal et al. 2010). The concern about shortage of nurses and it potential effect on quality of nursing care rendered as well as the mounted public urge on quality and excellent performance in the health sector mandates the Human Resource Management as part of their core function to ensure that an effective system of monitoring, measuring and evaluating performance of health workers especially nurses is in place. This in effect will maximise the potential of employees and improve upon the quality of health service delivery. Nurses form the majority of the health sector workforce, hence the performance of the organization depends on their overall performance. Studies have found that when...
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...Paper Training and Development Paper In today’s society health care is an economic engine in which this sector is consistently growing rapidly. According to the Bureau of Labor Statistics, nine healthcare job occupations of the 20 occupations with the fastest employment growth are medical jobs. By the year 2014 health services employment is projected to increase dramatically with over 4,700,000 new health care jobs nationwide (2011, CED). This growing sector offers needed skills, employment opportunities and hiring trends within a diverse workforce. One of the most important sources implemented in the health care industry is training and development. Training and development is one of the major keys to success, which strengthens efficiency, effectiveness, and proficiency within the health care industry workforce. In addition, training and development is important to guide and educate employees by way of increasing their knowledge, their potential, and personal and organizations skills in order to conduct a special interest. This paper will discuss why training and education are vital in health care, the importance of measuring competencies and the process for tracking and evaluating training and effectiveness. Training and Education in Health Care Training and education in health care is important because it implements quality health care services and customer satisfaction in a competitive health care industry. It allows qualified employees to obtain employment...
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...Motivation in today's workplace: the link to performance. ABSTRACT In today's hyper-competitive marketplace, understanding what fosters and forwards employee motivation--and, thus, organizational performance--is critical. Based on theories, studies, best practices, case studies and resources about motivation, this solutions-focused research article presents valuable information for the senior HR leader seeking competitive advantage. ********** Introduction In today's marketplace, where companies seek a competitive edge, motivation is key for talent retention and performance. No matter the economic environment, the goal is to create a workplace that is engaging and motivating, where employees want to stay, grow and contribute their knowledge, experience and expertise. Motivation is generally defined as the psychological forces that determine the direction of a person's level of effort, as well as a person's persistence in the face of obstacles. The direction of a person's behavior refers to the many possible actions that a person could engage in, while persistence refers to whether, when faced with roadblocks and obstacles, an individual keeps trying or gives up. (1) The responsibility for motivation is three-fold: it falls on the senior leadership, the direct manager and the employee. Numerous factors are involved, from trust, engagement and values (individual and organizational) to job satisfaction, achievement, acknowledgement and rewards. Motivation...
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...In the last two decades, motivation becoming increasingly important in the workplace. Motivation was defined as the ‘psychological forces’ that determine the level of a person’s effort and persistence and the direction of a person’s behavious in an organization (Meyer et al., 2007: 425). As the base of organization, employee is regard as the most essential aspect in order to manage successfully and motivation is considered as the center of management because it explains why workers do in this way (Meyer et al., 2007:425). Moreover, it is concluded by French et al. (2008:156) that the motivation of employee is one of the keys to effective management to reach the objective of the organization. Therefore, this essay will analyze the application of both content and process motivation theories. To be more specific, Maslow’s theory will be explored in Hart Worldwide, followed by Herzberg’s Two-factor theory in Kwik-fit financial service and Vroom’s Expectancy theory in Nike. One of the most widely used theories about needs is by psychologist Abraham Maslow, who assumes that human needs are appeared continuously in a higher level. (Rollinson, 2008:202). Therefore, he arranged the needs in a hierarchy, which is portrayed as a pyramid of five different kinds of needs: physiological needs, safety needs, belongingness, esteem needs and self-actualization needs (Meyer et al., 2007:430). Moreover, he assumed that some needs are considered more basic than other needs, such as food and water...
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