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Multiattribute Theory

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Multiattribute Theory
Leslie Jackson
Consumer Behavior
BUS 350 Instructor: Dr. Kirk Davis
February/02/2015

Businesses use the Multiattribute Theory to discover what attributes consumers think are important when buying products. Using the Fishbein Model allows businesses to gauge what attitudes consumers have concerning products (Solomon, 2011). Looking at the scores that were achieved after completing the Multiattribute Theory of Wal-Mart, it is a fair assessment that my buying habits do not represent my attitude towards Walmart. While I do shop at Walmart, my attitude about Walmart is about convenience and price. I can get better quality at Costco and Target, but because price supersedes my desire for quality, I must shop at Walmart. Even though the test assessed Walmart with the most favorable evaluation, my attitude toward Walmart is not a favorable one. Every time I go to the store, I complain about what it offers and I would not shop there if I had more money. My attitude toward Costco and Target is actually more favorable but because they cost more, I do not shop there as often. I understand that our needs dictate our attitude towards products because when you do not have a lot of money, it is necessary to buy things that you can afford, even though you would like to buy the items that cost more. So if your needs dictate your attitude, the assessment is not a true statement of what your feelings may be about the product. If I need soap detergent to wash my clothes and the best product is Tide, my attitude assessment may say I like Arm n Hamer detergent because the price is what I can afford. The assessment does not show my true feelings because the fact is I would buy Tide over Arm n Hammer any day if price was taken out of the equation. Predictions are just that, a guess about the way someone may feel or act, but until you learn

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