...Infosys Case Study ICMR India Media "A true leader is one who leads by example and sacrifices more than anyone else, in his or her pursuit of excellence." - N. R. Narayana Murthy, Chairman, Infosys. "The US. has discovered India's high-tech industry, and the credit is largely due to shy, unflappable engineer N.R. Narayana Murthy." - Business Week, June 14, 1999 Introduction In February 2001, Infosys Technologies Ltd. (Infosys)1 was voted as the Best Managed Company in Asia in the Information Technology sector, in leading financial magazine Euromoney's Fifth Annual Survey of Best Managed Companies in Asia. Infosys was started in 1981, by seven2 professional entrepreneurs led by Narayana Murthy, Chairman and CEO of Infosys with an equity capital of Rs.10,000. By 2000, Infosys' market capitalization reached Rs.11 billion and by 2001, Infosys was one of the biggest exporters of software from India. Narayana Murthy had built an organization that was respected across the country, with very strong systems, high ethical values and a nurturing working atmosphere. With his sound management skills, Narayana Murthy seemed to have taken Infosys to the pinnacle of success in two decades. From a turnover of Rs.1.16 million in 1981, Infosys had grown to a Rs.19 billion company in 2001. There were many firsts to Narayana Murthy's credit. Infosys was the first company to push for off–shore software development3 as against body shopping4 that was coming during the 1980s. He championed...
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...THE CASE STUDY OF NARAYANA MURTHY AND INFOSYS TECHNOLOGIES LIMINTED QUESTION ONE (1) Identify and explain from the case study, those variables attributable to the company’s success in line with the ‘Concept of Effectiveness’ that constitute unique capabilities 1) Low Employee Turnover Employee turnover refers to the rate at which people resign or live their employment. With his proactive human resource practices, Marayana Murthy and Infosys was able to lower the employee turnover to a rate around 11% as opposed to an average of 25% for the industry. 2) Good Facilities for Employees Infosys Technologies Ltd provided many facilities such as ticketing, credit cards, crèche facilities for kids, transport facilities, recreational facilities etc. to its employees to take care of both the professional and personal needs. 3) Promotion Promotion is advancement to a higher-level job with increased authority, responsibility and pay within the organization. Infosys Technologies Ltd promoted about 80% of the middle and senior level executives from within the organization to motivate them. 4) Best Reward System Analysts felt that Infosys Technologies Ltd had one of the best reward systems in the industry. Most employees in Infosys Ltd were paid high salaries as compare to other employees in the industry. Also there are some monetary and non monetary benefits like compensation, overtime etc. that Infosys gives to its employees to motivate them. 5) Open (Effective)...
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...encompass? Can you define it? Over decades, leadership has been a very fluid concept. Various scholars and researches (maybe influenced by the leaders of their respective times) define the term differently with each definition possessing unique features, qualities and its significance to the society as whole. For example, in 1930s, E.S. Bogardus defined it as “a process in which the activities of many are organized to move in a specific direction by one leader”. This definition signifies ‘Directional leadership’, which is to say one-leading-many. In 1990s, however, J.Rost’s definition on the other hand was “Leadership is an influence relationship between leaders and followers who intend real changes that reflect their mutual purposes” i.e. mutual influence for mutual benefits. The question arises which one is correct? If any? The answer is both in their respective domains. Leadership is a vast and multifaceted concept that is ever evolving with time. Thus, it is not important to chase the definition of the concept but to concentrate on its essence. The most important essence of leadership is follower-ship, since without followers one cannot be a leader. The word ‘leadership’ misleads into believing that the leader is the central figure in the concept, it is in fact the followers who are of the utmost importance. It is imperative for a successful leader to understand the needs of the followers and to empower, inspire them to reach their full potential via mutual influence. Good leadership...
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...most of the CEO turnover is abrupt, attributed to unsatisfactory company performance. Hyper competition and shareholders increasing focus on short term gains have made the CEO job tougher than ever before, CEO turnover is on a rise globally. A leader influences company culture and impacts the organizations strategic constituencies that lead to better or worse business performance. Hence, it is strategically important to choose the most competent leader. Companies must have a leadership pipeline in place that is ready and competent to take over the reins when incumbent leaders step down, voluntarily or involuntarily. Insider vs. Outsider? Both insiders and outsiders have strengths and weaknesses. While more firms look outside for hiring CEO’s, research suggests a strong positive correlation between business success and inside leaders. Insiders have strong business knowledge and industry expertise while outsiders bring in fresh perspectives. Leadership skills require an ability to leverage core competencies and develop internal capabilities. To do that, extensive inside knowledge is a prerequisite along with a greater awareness to the operating environment. The goal for businesses then is to develop inside-outsiders. Inside leaders groomed to look at organizations from an outside viewpoint. Inside-outsiders are quick to separate the wheat from the chaff. They are conscious of organizations strengths but also aware of the areas of improvement for effective functioning. They...
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...64offices and development centers in 29 countries, including France. It has also more than145,000 employees of 85 nationalities. Actually, Infosys is a very big company which provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries. They are Leader of Information Technology and consulting with revenues of over $7 billion. It became the first IT company from India to be listed on NASDAQ (which is an American stock exchange). Infosys also pioneered the Global Delivery Model which is based on the principle of taking work to the location where the best talent is available Infosys was founded on 2 july 1981 in Pune, India by N R Narayana Murthy and six others engineers with an initial capital of $250. In 1983, they opened an office in Bangalore which soon became its headquarter and they also got their first client the same year which is Data Basic Corporation, NY . It opened its first international office in Boston, in 1987. This was followed by 63offices distributed in many countries such as Germany, Sweden, France, Argentina … In 2001, Infosys was rated best employer to work for, by Hewitt Associates. The same year N. R. Narayana Murthy who was the CEO of the company until 2006 was rated among 25 most influential businessmen in the world by Time Magazine. In 2007, they received over 1.3 million applications and hired fewer than 3% of applicants. They also had revenues of 3 billion dollars. In 2011, Infosys was Ranked among the...
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...Infosys How closely do they follow the India way? * Infosys is a typical Indian company by being a value based organization- seeking respect from the company’s entire stakeholders (e.g., customers, employees, investors, partners, governments and society). It means that the company must deliver what she promises, must treat the stakeholders fairly and with dignity, must operate with transparency and accountability and never violate any laws. * Leadership by example – Setting an example at the top is the best way to instill confidence throughout the company. Narayana Murthy mentioned that his colleagues made sacrifices because they had seen him do so from the start. (e.g., he took a cut in his pay while his colleagues got small increases when they set up Infosys.) * Zero tolerance policy- The Company is willing to pay price for being committed to the above-mentioned values (e.g., avoiding paying bribe in order to enhance the company activities, firing bright and useful employees because they violate the company’s values). In addition, the company applauds good behavior and honor individual who has demonstrated the best commitment to the company’s values every year. * Infosys has demonstrated complete transparency in dealing with investors. (e.g., A significant loss on one of the company’s investments, where Infosys need not have provided the details to shareholders. Nevertheless, they decided to disclose the information and demonstrate their commitment to the Infosys...
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...1000$ and without backing from a large companies. Mr. R. Narayana Murthy is the CEO and chairman and Nandan Nilekani is the president and chief operating officer (COO), of Infosys Technologies Ltd. Being a company grounded on a Indian soil at that tome was not an advantage for Infosys because the economic policy supported by the government prior to 1991 caused many problems for business, especially for those businesses that wanted to import goods from a foreign market. Therefore the easiest business solution for Infosys was to develop software services, since production of hardware could have been a trouble because all the devices they need for the hardware development were imported from abroad. Because the domestic market held no real opportunity for the new company, Infosys focused on international markets for its software products. Up till 1999 Narayana Murthy bought out all the shares from the remaining founders, the company has dramatically transformed its business and image and grown with over 100 employees. It faced possible bankruptcy but somehow managed to survive it, took the advantage of the capital markets with one of the first market-priced IPOs and brought itself a tremendous growth in its business. “It is our vision at Infosys, to create world-class leaders who will be at the forefront of business and technology in today's competitive marketplace.” CASE ANALYSIS 1. What Dilemma Narayan Murthy and his team are facing regarding Infosys Growth and financing...
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...Ethics, success and leadership the Infosys way Publication date? September 2006 Can you be ethical and successful? Definitely “yes”, and just look for proof at Infosys, described in “Beyond Branding” by the Medinge Group as “one of the top ‘brands with a conscience’ in the world”. My exposure to India’s Infosys began in 2005 when the Chairman and Chief Mentor, Mr N. R. Narayana Murthy, visited Australia and when speaking about corporate governance and morality in business he told the audience “We follow one principle – the softest pillow is a clear conscience”. Later, he was quoted on this many times by senior government ministers and business leaders - such was the impact of his communication of ethics and leadership. I cannot recall if at the same time he quoted Mahatma Gandhi who urged us to “be the change you want in the world” which is one of the great ethical exhortations of the modern era. Yet for Infosys to have a reputation almost equally strong for its success as it is for its ethics, is quite an achievement in a short time. It was only a little over 25 years ago that Murthy and his co-founders sat around the kitchen table and set out their business dream. Infosys is a relative newcomer to the world of corporate success, starting in 1981 but experiencing its strongest growth in recent years. For example, revenue in 1994 was US$9.5million but by 2004 had grown to US$1billion which became US$2billion the year after, a tribute to the 50,000 or so employees of the business...
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...Infosys Technologies Arpita Saha1 Abstract: Infosys is one of the world¡¦s most respected companies. It is one of those companies which have changed the way India is perceived in the global purview. Since its inception Infosys¡¦ founder members shared the vision of becoming a globally recognized organization providing high quality business solutions. Infosys is regarded as a highly respected organization because of the set of values which drive them; like the integrity and transparency with which they conduct themselves, their customer friendliness and their exemplary leadership. This article delves into the company¡¦s growth path and the role played by their vision and mission in their progress. Introduction Infosys is the world leader in providing high quality Information Technology and software services to its clients globally. Infosys is one of the companies which spearheaded the software services outsourcing strategies. Offshore outsourcing is a process in which an external organization is contracted to execute some task in an outside territory. And this has several advantages for the organizations which outsource. Infosys delivers offshore IT and software services like infrastructure support, application development, IT consulting, re-engineering and other services like setting up software development centers at different locations for their clients. Adding another feather to the Infosys¡¦ cap is a banking application that empowers banks to transform their...
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...Business ethics for corporate growth: A case study of Infosys in India “To achieve our objectives in an environment of fairness, honesty and courtesy toward our clients, employees, vendors and society at large” Mission Statement of Infosys. Starting in 1981 in Bangalore, India with seven colleagues who dared to dream and who were lucky to be among the first in the economic liberalization of India in 1990s, Infosys has crossed billion dollars in revenues in 2004.The company has maintained a consistent growth and built a global company providing turnkey software development. There are many businesses that succeed-the unique factor about Infosys is in just over two decades it has built a brand known for ethical standards both inside and outside in the marketplace. The hypothesis of this paper is that corporate ethics promotes and inspires competitive advantage in a burgeoning marketplace. Ethics in Corporate governance means the parameters which a company sets for itself for its functioning. Transparency and disclosures about accounts as well as other important issues have to be communicated to the stakeholders in a truthful and prompt manner. These build up confidence and trust in the marketplace. When issues like Enron and WorldCom hit the headlines, it is difficult to ignore business ethics. As consumers are getting increasingly aware of ethical issues, corporations have to respond to their concerns whether it is related to issues of environment, heath or any other...
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...Introduction Infosys was founde in 1981 by a number of entrepreneurs. Mr. Narayana Murthy is the CEO and the chairman of the company. Infosys is a software development company that provides information technology (IT) consulting services to local and the international clients. Infosys could not do any kind of imports and exports as the Indian Government laws were very stringent prior to 1991. Hence the company had to develop software services as a solution to these stringent laws. But the company focused international market for its software products as domestic market held no real opportunity. Till 1999 the entire business shares was purchased by Mr. Narayana Murthy from the remaining shareholders. It also faced tough times but managed to come out of it and used capital markets for raising the funds making it one of the First marked-price IPOs, Which helped the company boost its growth rate. Competitive Advantage of Infosys: 1. The main competitive advantages of Infosys was that they were able to keep the ownership ship separated from the management of the company that means the owner did not had the entire control over the management but it had a proper systematic way of managing the company 2. The second one is the transparency in their financial system. The company stated its financial statements clearly and were readily available to anyone who wanted to have a look at it. AS SHOWN IN EXHBIT 9 As we all know that disclosing certain information that could prove helpful to...
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.../rpz'ac/xbe Recognizing the need for grooming leaders in the Indian IT industry, Infosys Technologies Ltd. has emerged as the first Indian company to setup an institute exclusively for the purpose of developing leaders to sustain Infosys' legacy... Early200l saw the birth ofInfosys leadership Institute IL! with the visionto be a globally recognized institution thatnurtures leaders and advances the field ofleadership development. Over thepast decade the growth wimessed at Infosys coupled with globalization, provided Infosys the impetus to focus on developing leaders for the future. It was in keeping with thisvision that Narayana Murthy, the founder and chairman of the company, carefully put together a management council, which is an advisory body that took strategic decisions about the company. During the management council meetings Murthy noticed that young achievers in the company were hesitant to come forth with their suggestions. On encouraging them to speak, Murthy found their suggestions and thoughts had alot of substance and could help the company significantly. These people had not contributed to the discussions for the sole reason as they were afraid of transgressing hierarchy. This bothered Murthy and front this concern was born his grand plan to build a leadership institute that would groom and develop leaders from promising Irifoscions, irrespective of hierarchy and give them the opportunity to shape the future of the company they were helping to build. The institutes...
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...encompass? Can you define it? Over decades, leadership has been a very fluid concept. Various scholars and researches (maybe influenced by the leaders of their respective times) define the term differently with each definition possessing unique features, qualities and its significance to the society as whole. For example, in 1930s, E.S. Bogardus defined it as “a process in which the activities of many are organized to move in a specific direction by one leader”. This definition signifies ‘Directional leadership’, which is to say one-leading-many. In 1990s, however, J.Rost’s definition on the other hand was “Leadership is an influence relationship between leaders and followers who intend real changes that reflect their mutual purposes” i.e. mutual influence for mutual benefits. The question arises which one is correct? If any? The answer is both in their respective domains. Leadership is a vast and multifaceted concept that is ever evolving with time. Thus, it is not important to chase the definition of the concept but to concentrate on its essence. The most important essence of leadership is follower-ship, since without followers one cannot be a leader. The word ‘leadership’ misleads into believing that the leader is the central figure in the concept, it is in fact the followers who are of the utmost importance. It is imperative for a successful leader to understand the needs of the followers and to empower, inspire them to reach their full potential via mutual influence. Good leadership...
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...rP os t 9-406-010 REV: OCTOBER 16, 2006 THOMAS J. DELONG Infosys (A): Strategic Human Resource Management op yo How do you feel when you look around and realize that 80% of your colleagues have been in the company for less than 24 months? — an Infoscion On November 13, 2003, the HR leadership team led by Hema Ravichandar, head of human resources for Infosys Group, left the conference room with a mixture of excitement and apprehension; a feeling that, they decided dryly, was familiar after a strategy meeting with the chairman and chief mentor of the Infosys Group, Narayana Murthy, and the CEO, Nandan Nilekani. tC The cofounders had set a new and aggressive milestone for the HR group, the latest in a long line of challenging goals that had been set for them. By 2007, the cofounders wanted HR to ensure that Infosys was on the Top Ten lists of both Best Performing companies and Best Employers. It sounded innocuous enough to an outsider, but this HR team knew better. To the best of its knowledge, no large organization had ever been able to achieve this distinction because of the tension inherent between the need to control costs for financial performance and the spending required for employee satisfaction. As the team walked back from the meeting, they were reminded of the painful and humbling experience in 2003 that had made Infosys sharply aware of the difficulties ahead as it transitioned from a small to a large company. No The decade...
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...9-406-010 REV: OCTOBER 16, 2006 THOMAS J. DELONG Infosys (A): Strategic Human Resource Management How do you feel when you look around and realize that 80% of your colleagues have been in the company for less than 24 months? — an Infoscion On November 13, 2003, the HR leadership team led by Hema Ravichandar, head of human resources for Infosys Group, left the conference room with a mixture of excitement and apprehension; a feeling that, they decided dryly, was familiar after a strategy meeting with the chairman and chief mentor of the Infosys Group, Narayana Murthy, and the CEO, Nandan Nilekani. The cofounders had set a new and aggressive milestone for the HR group, the latest in a long line of challenging goals that had been set for them. By 2007, the cofounders wanted HR to ensure that Infosys was on the Top Ten lists of both Best Performing companies and Best Employers. It sounded innocuous enough to an outsider, but this HR team knew better. To the best of its knowledge, no large organization had ever been able to achieve this distinction because of the tension inherent between the need to control costs for financial performance and the spending required for employee satisfaction. As the team walked back from the meeting, they were reminded of the painful and humbling experience in 2003 that had made Infosys sharply aware of the difficulties ahead as it transitioned from a small to a large company. The decade since Ravichandar joined Infosys in 1992...
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