New Employee Training
Medical Records and Health Information Technicians * Needs Assessment: * The types of issues that might indicate a need for training would consist of: customer service problems, a lot of clerical errors, time management problems. These are just a few of problems that would indicate a need for training when any problem that happens a lot or is happening by a lot of employees at one time this is a red flag indicating its time to do some training. * These issues would be identified from having a lot of customers with complaints about the staff, or the way things are ran at the medical office. The wrong information placed in systems about patients that causing insurance billing problems and patient personal information errors. Staff spending too much time one thing or many of things that is causing over time that is costing the company money as a whole. Not spending enough time on doing the job correctly and just rushing threw it causing room for error. * If I was a training manager, I would prioritize training needs upon what is needed to be worked on threw out the medical office as a whole. If there are many of problems that need training then there will be more training available. But there is training available each month on what is needed to be worked on. * Delivery: * The best method for conducting this training would be to have in-services aka training classes. First upon hiring each employee must pass the pre test for qualification for the position. Then have complete training during orientation then. There will be a monthly in-service where all employees come and must be re trained on this information. They must pass the in-service if the employee doesn’t pass the in-service they can come re do the training class that is held on certain dates for non passing.

* Evaluation: * I will evaluate the effectiveness of the training in terms of organization objective and limitations. The effectiveness is having tests for the staff making sure that they pass these tests is a must because if they don’t they will have to continually keep retaking the in-service until passing. This will affect the staff by giving them the knowledge on how to improve the problem. While teaching them how to make them self’s better. They don’t pass on the 3rd time they are put on probation and can possibly be terminated. The limitations are that as the training manager I must make sure that the information is not too hard for the employees to understand. Along with making sure that it’s not unnecessary for them as well. Each in-service/training is to make the company better and make the staff better and help them learn from their errors. If you don’t know how to do something correctly you will continue to make errors.