...Background Information on the Organisation Cloud Hotels, PLC, owns more than 60 hotels throughout the United Kingdom. Despite the current economic climate they recently acquired a small hotel chain headquartered in Spain. Cloud’s chief executive decided that half of the new hotels in Spain would be retained and rebranded as part of the Cloud Hotels Group; the other half will be sold. This will support Cloud’s strategic objective of growing the organisation slowly to make sure that new ventures are well supported and opened on time and on budget. Cloud’s hotels are considered budget accommodations; they are functional, clean and reasonably priced. Most guests stay for one to three nights and are a combination of business and leisure travelers. The hotels are typically situated in urban locations that are easily accessible by public transport. Tourists are attracted to these hotels in popular visitor destinations where the many local attractions mean that they will not be spending much time in their hotel rooms. The organisation has decided to use an ethnocentric approach and send some of their existing UK-based managers to Spain to lead the changeover of the new hotels and then manage them after they re-open. If this new overseas venture is...
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...How should Mercy Corps decide which functions should be performed by the operating units and which functions should be the responsibility of headquarters? What should drive these decisions? Mercy Corps is a adaptive organization as Logistics,-cntral Planning Training- Centrl as it newly Hirerd resources require development and support before they are ready to take responsibilities in the field Communication- The standard practises and guidelines of communication should be centralized so that people across the organizations communicate in a standardized manner and there would be less ambiguity in communication for eg. People were copying multiple names in email and not getting required answers because it was ambiguous to whom the email was addressed. Also this would help in increasing communication between different operational units and the headquarters. This practises can be communicated via messages through digital library to collect and make available the key organization documents consolidating and refining innovations, so people know whom to address their problems and questions, roles-responsibility and lines of authority and reporting organizational chart for guidelines by central so that field staff can access goals, objectives and activities, activities for the programs whehther they are meeting their objectives in line with the organizational goals and design, monitor and evaluate programs. In this manner employees in the field staff wil not be overloaded with...
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...1. How would you rate yourself as a team leader? I’m very good team leader due to 2 important aspects: * I’m a great believer in feedback. I always ensure that my feedback is timely and based on facts rather than speculation. * I also believe in consulting with my team members. Not only do they feel more valued, but often I learn something new. Example required. 2. Are you a team player? 3. How do you handle differences between your team members? 4. What steps do you take to make each team member feel important? 5. What are the key values of a leader? How do you demonstrate these values? 6. What’s the difference between a manager and a leader? 7. How open minded are you to other team members and a leader? 8. Do you consult members? 9. Give an example of a risk you had to take. Why did you decide to take the risk? 10. How do you maintain a relations with a person in cases where you cant agree? Sample excellent response: Luckily, I have quite a bit of previous team experience, and have faced this situation a few times in the past -- so let me tell you how I've learned to handle the issue. The most important first step in dealing with an underperforming subordinate or team member is honest communications -- talking with the person can lead to some surprising discoveries, such as the person not understanding the assigned tasks to being overwhelmed with the assignment. Once I discovered the problem, I could then forge...
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...offers a framework of management quality coupled with information technology that together enable a company to increase productivity, in order to attract the customer’s attention and to encourage the buying behavior. Process change has become the main concern of today’s companies, and applying the right strategy in order to achieve change has become more and more important. The following research will highlight how TQM strategy together with information technology have been implemented in the L’Oreal company, and the achievements that the latter had after adopting such strategy. Keywords: TQM, information technology, competitive environment, customer satisfaction, strategy. Introduction Implementing TQM in a company may be seen like a new solution that companies adopt in order to face this so called “ quality revolution”. Tough it may seem that many companies have not adequately defined what they are trying to do, and give to the concept of “continuous improvement” a totally different definition or understanding. In order to have a complete understanding of this concept, we concentrated our attention on how an integrated management solution can...
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...ORGANISATIONS& BEHAVIOUR CASE STUDY 1:Dimension of Organisational Structure Changing the rules at BOSCO PLASTICS Case Questions(AO 1.1,1.2 &1.3) * Do you think Jill Thompson’s proposal to decentralise the rules and procedures of Bosco Plastics will work?if so,why and how?Give reasons.What,in your opinion,are the requirements to make decentralisation effective? Organisational structure and organisational culture have a dependent relationship with one another.In the business world management structe determines the behaviours,attitudes,dispositions and ethics that create the work culture.If a company’s organisational structure is strictly hierachical,with decision- making power centralized at the top,the company’s culture will likely reflect a lack of fredoom and autonomy at the lowest levels.If a company’s managment structure is descentralized ,with shared power and authority at all levels,the culture is likely to be more independent,personalized and accountable.For this in my opinion decentralise the rules and procedures of Bosco Plastics will work because every department manager have different aproach with the people in their department and also different ideas of how they can make that department work more efficient.In each business it’s important to be good manager and leader both in the same time, thats why in my opinion it is a very good goal if each department manager knows their people that they work with, and will also make them feel more confident if the department...
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...-Who's in charge of internal control --> management (SOX) -Management has to sign off to show internal control is working -Everything over $10,000 needs a signature (stamps) ACFE (association of certified fraud examiners --> results from misconduct of employees, managers, and executives) definition of occupational fraud - "use of one's occupation for personal enrichment through the deliberate misuse or misapplication of the employing org's resources or assets." Fraud - A generic term that embraces all the multifarious means that human ingenuity can devise, which are resorted to by one individual, to get an advantage over another by false representation. No definite and invariable rule can be laid down as a general proposition in defining fraud, as it includes surprise, trickery, cunning, and unfair ways by that another is cheated. The only boundaries defining it are those that limit human knavery. Financial Statement Fraud - The intentional misstatement of financial statements through omission of critical facts or disclosures, misstatement of amounts, or misapplication of accepted accounting principles. ======================================================================= Types of occupational fraud and abuse: 1. Asset misappropriation (91.5%) - theft or misuse mostly committed by employees where cash is the most targeted asset 2. Corruption (30.8%) 3. Fraudulent statements (10.6%) Six Types of Fraud: 1. Employee Embezzlement (most common, taking...
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...BUSINESS RESEACRH METHOD BOND SALES FOR SME CLIENTS An Action Research Study in Lecturer: Dr. Mirza Manirajah Abdullah Prepared by Student Name : Tan Saw Kien Student ID : EMBA-R-121525 I/C NO : 700707-07-5174 RIVERBANK ACADEMY SDN BHD NO 3-3 & 5-3, JALAN PUSAT PERNIAGAAN 1, PUSAT PERNIAGAAN SG.JELOK, 43000 KAJANG SELANGOR TEL: 03-87375009 FAX: 03-87395418 WEBSITE: www.riverbankacademy.com.my EMAIL: info@riverbankacademy.com.my 1 CONTENTS DESCRIPTION PAGE Executive summary Introduction To Standard Chartered Bank Introduction to Bond Sales & Literature Review Purpose of Study Objective of Study Problem Statement Literature Review Methodlogy Limitation of Study & Data Anaylsis Summary and Conclusions Recommendations page 3 page 4 page 15 page 19 page 21 page 23 page 25 page 27 page 29 page 31 page 32 2 Executive summary Business research functions to study the internal and external factors that affect profitability and market share for a company. There are several methods used in business research that helps executives to focus the energy of developers, production staff and distribution forces. The concept of sales "theory" or marketing "theory" is problematic. This is because these are really subsets of a broader microeconomic approach to the manipulation or creation of demand. The concept of "translating purchasing power into demand" is nothing other than this. Therefore, sales "theory and practice" is an aspect of microeconomics and revolves around the response...
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...Total Quality Management has been considered as one of the most significant management innovation of the 20th century. TQM is based on quiet native and traditional views of an organization but it has had a major influence on the contemporary management practices. TQM role and concepts are examined based upon how an organization will meet its mission and the definitive objective for long term survival. Organization‘s main concern is how to achieve organizational goals & long term survival, it depends on multiple factors. The very basic level of organizational survival is based on the internal integration and the process of external adaptation. The first section of the report presents the articles on which our study is based, the second section of the study is the introduction of the organization, and the third section shows the passenger survey and questionnaire. Fourth section results explorations and investigates of the challenges and problems which the national carrier PIA (Pakistan International Airline) is facing while implementing TQM. The findings and results advocate that Total Quality Management System should develop itself with the changing internal and external environment. Some strategies have been by us which would improve the performance of the organization and help it to cope up with the challenges. At last, our research conclusion & there also recommendations were made which are helpful for the organization (Pakistan International Airline)...
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...Total Quality Management has been considered as one of the most significant management innovation of the 20th century. TQM is based on quiet native and traditional views of an organization but it has had a major influence on the contemporary management practices. TQM role and concepts are examined based upon how an organization will meet its mission and the definitive objective for long term survival. Organization‘s main concern is how to achieve organizational goals & long term survival, it depends on multiple factors. The very basic level of organizational survival is based on the internal integration and the process of external adaptation. The first section of the report presents the articles on which our study is based, the second section of the study is the introduction of the organization, and the third section shows the passenger survey and questionnaire. Fourth section results explorations and investigates of the challenges and problems which the national carrier PIA (Pakistan International Airline) is facing while implementing TQM. The findings and results advocate that Total Quality Management System should develop itself with the changing internal and external environment. Some strategies have been by us which would improve the performance of the organization and help it to cope up with the challenges. At last, our research conclusion & there also recommendations were made which are helpful for the organization (Pakistan International Airline)...
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...1 LESSON NO. 1 ORGANISATION BEHAVIOUR INTRODUCTION Org. Behaviour (in short called as OB) is concerned with the study of the behaviour and interaction of people in restricted or organised settings. It involves understanding people and predicting their behaviour, and knowledge of the means by which their behaviour is influenced and shaped. Organisations are bodies or entities created for a stated purpose They may consist of one or more people. In the case of a sole trader or single operator, he needs to build relationships with suppliers, contractors, customers, clients, and the community. For those that consist of more than one person, internal as well as external relationships have to be created and maintained. Organisations therefore consist of individuals, groups, and relationships. Objectives, structures, systems and processes are then created to give direction and order to activities and interactions. OB is thus of great concern to anyone who organises, creates, orders, directs, manages, or supervises the activities of others. It is also of concern to those who build relationships between individuals, groups of people, different parts of organisation between different organisation, for all these activities are founded on human interactions. OB is therefore concerned with:1. The purposes for which organisations are created 2. The behaviour of individuals, and an understanding of the pressures and influences that cause them to act and react in particular ways. 3. The qualities...
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...Rabeya feels secured about her future Ms. Rabeya Boshri a beneficiary of the "Jonaki Samiti" of Coast Trust, Cox's Bazar is a successful borrower of microcredit loan operations. She lives with her husband, Mr. Abdus Salam, a daughter and two sons. At present all her children go to school and she is able to bear both the educational and family expenses. Along with that she is now able to make some personal savings additional to general savings of "Jonaki samiti". But things were not the same even few years earlier. Her husband was a day labourer and it was very hard to bear family expenses with his single income. Their life was becoming tougher day by day and Rabeya wanted to do a bit by herself to help her husband from this growing desolation. One day she came to know that a samiti named "Jonaki" operated by Coast Trust, provides loan wih nominal conditions for a number of Income Generating Activities (IGAs). Sooner she spoke to the Chairperson of the "Jonaki Samiti" and became a memeber of that samity. After accomplishing all the regulations together with general savings she got her first loan installment of Taka 7000. She invested the money in vegetable cultivation. Subsequently she was able to sell some amount of vegetable per week after meeting her own family demand which helped her husband with additional income. In the intervening time she was able to save Taka 3000 along with the ragular savings of samiti and gradually she repaid the loan. After the repayment of...
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...economic, social and environmental performance Evolution of the main indicators 2011 Turnover (in millions of euros) Sales 2010 13,793 12,527 Results and cash flow (in millions of euros) Operating profit (EBITDA) Operating profit (EBIT) Net income Net income attributable to the parent company Cash flow 3,258 2,522 1,946 1,932 2,613 2,966 2,290 1,741 1,732 2,540 Financial and management ratios ROE ROCE 28% 37% 30% 39% Other relevant information Number of stores Net openings Number of markets with commercial presence Number of employees % men/women Overall energy consumtion (Tj) Number of suppliers Social investment (in millions of euros) 5,527 483 82 109,512 20.5/79.5% 3,381 1,398 14 5,044 437 77 100,138 19.5/80.5% 3,230 1,337 11 Highlights Sales 13,793 12,527 9,435 10,407 11,048 10,000 7,500 15,000 12,500 5,000 2,500 0 2007 2008 2009 2010 2011 Sales by geographical Rest of Europe 45% Spain 25% America Asia and the rest of the 12% world 18% Net profit 2,500 1,946 1,741 1,258 1,262 1,322 2,000 1,500 1,000 500 0 2007 2008 2009 2010 2011 Number of employees 0 20,000 40,000 60,000 80,000 100,000 120,000 2011 2010 2009 2008 2007 79,517 109,512 100,138 92,301 89,112 Inditex´s Annual Report addresses its economic, social and environmental performance for the purposes of achieving the maximum transparency in its relationship with all...
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