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New Service Product Development

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Submitted By augusttin07
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NEW SERVICE PRODUCT DEVELOPMENT
As to define service, it is an act or performance that one party offers to another that is essentially intangible and does not result in the ownership of anything – Philip kotler
TYPES OF NEW SERVICES
Major or radical innovations- are new services to market as yet undefined eg. First broadcast television services
Start up businesses- new service for a market that is already served by existing product eg.online banking for financial services
New services for the currently served market- attempts to offer existing customers of the organisation, a service not previously available from the company eg. Barnes and noble offering coffee.
Service line extension- augmentation of the existing line. Eg. Restaurants adding new menu items, an air line offering new routes.
Service improvement- changes in features of service that are already offered. Eg. Extended hours of service(24*7), added amenities in a hotel room
Style changes- the most modest service innovations which have a significant effect on customer perception, emotion and attitude. Eg. Changing the color scheme, revising the logo
SERVICE PRODUCT DEVELOPMENT
Research suggest that products that are designed and introduced in a structured planning framework have a greater likelihood of ultimate successthan those not developed within a framework.
NEW SERVICE DEVELOPMENT PROCESS
Front end planning includes business strategy development or review, new service strategy development, idea generation that screens idea against new service strategy, concept development and evaluation that test concept with customers and employees, business analytics that test for profitibilty and feasibility. Implementation includes service development and testing, market testing, commercialisation and post introduction evaluation.
CONCEPT DEVELOPMENT AND EVALUATION
It involves who is the target market

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