Team Dynamics in Process Simplification
Understanding the Basics of Team Development

Introduction to Process Improvement Slide 1

Teams are all around us…

Introduction to Process Improvement Slide 2

Each team should:
• Define their principles in alignment with organizational vision • Clarify roles and responsibilities • Identify key customers • Develop a balanced scorecard • Analyze current work processes • Prioritize and work on most critical problems • Give recognition • Evaluate periodically

Team Lifecycles
These teams can live as: • • •

life cycle of the project as the primary or foundational team. Temporary within the scope of the effort – then disbanding when work is complete. Evolving with members coming in and out as needed. needed

Permanent and therefore ongoing throughout the

Team Formation: • Functional team • Cross-functional team • Multi-functional team

Introduction to Process Improvement Slide 4

Team Functions
• • • • • Define requirements of their work Study and improve processes Develop scorecards and set performance goals Solve problems Develop and implement action plans

Common questions people have during team formation…
• • • • • • • • • Who are these people? Who are we together? Why should we be a team? What if we aren’t all alike? Whom do we trust? Where are we going and what is our path? How can we work together? What lies ahead? How can we support each other?

Introduction to Process Improvement Slide 6

Critical Success Factors
• • • • • • Results Based Customer Focused Team Scorekeeping p g Continuous Improvement Reward and Recognition Systems Alignment

The Five Dysfunctions of a Team

Inattention to RESULTS

Avoidance of ACCOUNTABILITY Lack of COMMITMENT Fear of CONFLICT Absence of TRUST

Introduction to Process Improvement Slide 8

Building A Team
• • • • • Clear sense of purpose