...United Parcel Service (UPS), is a global logistics company that is based in America and is headquartered in Atlanta, Georgia, United States. UPS was established by James E. Casey in August 28, 1907, in Seattle, Washington, USA. It is one of the world’s largest express delivery service provider (UPS, 2015). The company has an average annual sales growth of 5.15 % (Csimarket, 2015). UPS has started to expand in 1988. Years after years, the company started to build stronger presence worldwide by building more infrastructure and increasing its flight to and from many countries. The company expand in many places by opening several UPS Express centres to have more drop-off and pick up services (IBSCDC, 2006). UPS offers a variety of services for mail Services, packages and documents. Furthermore, UPS offers the facilities to its customers to track its parcels where it is around the world. Examples of services offer are: UPS Ground UPS 3-Day Select, UPS 2nd Day Air UPS 2nd Day Air AM, UPS Next Day Air UPS Next Day Air Early AM, UPS Next Day Air SAVER, Tracking (wne.edu, 2014). In 2014, UPS has a revenue of $58.2 billion worldwide compared to 2009 in which the company has a $45.3 billion worldwide. The company has also a net income of $3.02B in 2014 (Statista, 2015). Furthermore UPS was operating in more than 220 countries with 435,000 employees Worldwide. It has 1.6 million pick-up customers and 8.2 million delivery customers. It has an average of 58.2 million daily tracking requests...
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...5786web.qxd_kp 7/29/04 01:12 PM Page 1 C A S E S T U DY NEXT-DAY AIR SERVICE This is the beginning of a cumulative case study about a fictitious firm we call Next-Day Air Service (NDAS). The case study begins here in Chapter 1 and continues throughout the rest of the book. It requires you to complete tasks that are related to topics covered in each corresponding chapter of the text. The end of each chapter contains the case narrative, related figures, and a set of questions and problems. These do not have one unique solution. There are too many alternatives when dealing with LANs, WANs, MANs, BNs, and the Internet, so a reallife network design and development problem can have several workable answers. As with any real-life problem with ambiguities or unresolved considerations, you must make your own assumptions. Feel free to read ahead or use the index to find related subjects that support your recommendations. Your instructor may provide additional guidelines regarding report formats, Web and library resources, key assumptions, and the like for the various questions and problems presented in this case study. Be sure to provide adequate justification for any recommendations you make. (NDAS) was founded in 1985 to compete in the expanding market for overnight package deliveries. NDAS provides local pickup and delivery of these parcels and other small freight items. The founders initially restricted their efforts to the rapidly growing central Florida region. To support...
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...facing a potential shortage of supply of marconil, a new high-tech raw material for air filtration. During the past three weeks Sabor has been approached by three suppliers advising of this potential shortage and encouraging Sabor to sign long-term supplier contracts for the product to hedge against shortage. Sabor is not well-informed on the manufacturing process for marconil, however we are aware that two of the three component raw materials used to produce marconil are by-products from industrial processes and are reasonably stable. The third component raw material is the unknown. Further, we have heard rumors in a few years a much lower-cost substitute material for marconil might be developed. SIGNIFICANT FACTORS: 1. Potential interruption of supply of marconil (used for air filters) will have negative effect on sales revenues. 2. Current suppliers are pressuring Sabor to enter into long-term contracts. 3. Air filters currently represents 9% of corporate sales and is increasing 4. Current supply practice is to purchase needs on quarterly, semiannual or annual contracts. 5. Sabor is unknowledgeable in manufacturing process of marconil. 6. Rumors are that a lower-cost substitute for marconil will be developed in a few years. 7. Sabor air filters provide guaranteed continued sales volume for years due to replacement needs every six months 8. Marketing forecasts for moconil air filtration sales have been off-target (undervalued) ANALYSIS OF OPTIONS The first...
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...capacity (Air taxi operator, less regulation)9 contract aircraft500 vans | | Hub based in Memphis, Tennessee, a reliable base point, airplane flew in from cities to hub, organized, back to cities in early morning/ 2nd hub in pittsburg | | | | Business Mix | | Courier Pak | | Overnight deliver of documents or items up to 2 pounds in a spcial, water proof, tearproof envelopes, 12 x 15 x 0.5 inches$12.5 for allNeed to purchase 5 paks in advanceOvernight delivery anywhere1,300 packages a day (foresee 6,000) | | P1 - $23.56Next day deliveryAvg 14 pounds*Research shows 93% P1 package got delivered the next day | Potential? Took up a lot of space of aircraft, cannot maximize the potential to make profit<<< Marketing Message for those timid shipper | SAS - $12.622nd business day delivery | | | | Customer | | 31,000 – 15,000 used service in any one month | A lot of repeated customer (50%) | Who are they? Time-sensitive, high-priced, finished goods producers | Marketing Strategy? | Who are they? Traffic Manager, Mail room Supervisor, Shipping Clerk, Dispatcher of organization, but they are restricted to use the firms list of “approved carriers” - They are timid individuals, avoid making troubles and changes, hard to switch to another shipper | Marketing Strategy? Companies management doesn’t care and shipping team can’t make decision on what transportation service to be used. | Executives (or their secretaries) | Use Courier Pak Service | Advertising...
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...NDAS Case Study – PART 1 Read the following case study and answer the following questions. 1. Briefly describe the current state of NDAS’s office automation, system integration, and networking. Begin by explaining how each department uses information technology, what hardware it uses, and what functions currently are automated. Also assess which department is most in need of a network. [5 marks] The level of automation varies significantly among the NDAS departments and offices. In addition, NDAS is in the process of downsizing to achieve a more cost-effective computer support system. For example, the Sales and Marketing Division has a desktop computer for each of the account representatives. All of these computers are connected to a small local area network (LAN) that serves only the Sales and Marketing Division. The Accounts Receivable Division recently downsized its minicomputer to a powerful desktop computer with a faster processor, motor memory and increased disk storage space. This new desktop supports databases for both customer billing and “bad dept” expenses. The Accounts Payable Division has an older minicomputer and is in the process of downsizing to a modern powerful desktop computer. It has its own vendor database that includes invoices received by NDAS from other carries stored on the older minicomputer. Fleet Maintenance prefers to process all its information manually; however, this area is being considered for automation. None of the departmental...
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...Faculty of Business Management & Globalization Faculty of Information & Communication Technology BTECH2411 ● DATA COMMUNICATION & NETWORKING Department Course Name : Faculty of Information & Communication Technology : B Sc (Hons) in Software Engineering with Multimedia, B Sc (Hons) in Information Technology, B Sc (Hons) in Business Information Technology, B Sc (Hons) in E-Commerce B Sc (Hons) in Mobile Computing Semester : 01 Commence Date : Week 9 Deadline Date : Week 12 Unit Controller / Examiner : Pn. Noris Ismail Contact Number : 03-8317 8408 E-mail : norismdn@gmail.com Group Assignment Answer QUESTIONS NDAS Case Study – PART 1 Read the following case study and answer the following questions. 1. Briefly describe the current state of NDAS’s office automation, system integration, and networking. Begin by explaining how each department uses information technology, what hardware it uses, and what functions currently are automated. Also assess which department is most in need of a network. [5 marks] The level of automation varies significantly among the NDAS departments and offices. In addition, NDAS is in the process of downsizing to achieve a more cost-effective computer support system. For example, the Sales and Marketing Division has a desktop computer for each of the account representatives. All of these computers are connected to a small local area network (LAN) that serves only the Sales and Marketing Division. The Accounts Receivable Division recently downsized...
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...This particular case demonstrates the strategic importance of IT management in the life of an organization. We are shown that in order for the IT department to be most successful, there must be a proactive approach so that the most possible value is being added to the organization. We are shown how the newly appointed CIO must first gain control of the IT department in order to fully support the vision of STARS, which is “saving lives through partnership, innovation, and leadership.” The case studies an organization called the Shock-Trauma-Air-Rescue-Society, a.k.a. STARS Air Ambulance, which is a business that deals in saving peoples lives. This organization is based out of Calgary, Canada, and was created in order to provide a fast, reliable, safe, and specialized medical emergency transport system via helicopter, for the critically ill and injured patients within the province of Alberta. The organization has grown over the years and now operates in three cities: Calgary, Edmonton, and Grande Prairie so that they can better service the entire province. The team at STARS is on call 24 hours a day seven days a week are constantly waiting for the next emergency call so that they can dispatch the helicopters and air medical crew (AMC). STARS and its team of highly trained professionals, which consists of approximately 250 full- and part-time staff plus hundreds of dedicated volunteers, must work together to operate a highly technical communication system, which they call the Emergency...
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...Pierre Kitts | Integrated Logistics Case Study 1 | March 2, 2014 Case Study 1 – Buttons Limited Canadian Distribution System Contents Executive Summary 1 Introduction 4 Initial Stocking of Stores 6 Figure 1 - Average Transit Time by Ocean Container from Manufacturing Plants to Canadian Stores 8 Figure 2 – Initial Stocking of Stores via 40 FT Ocean Containers to DC’s. 9 Full Distribution System Buttons Canada 10 Figure 3 - Average Transit Time by Consolidated Air from Manufacturing Plants to Canadian Stores 11 Figure 4 – Full Canadian Distribution Flow Chart: Consolidated Air into DC’s Replenishment of Stock 12 Canadian 3PL 13 Incoterm 15 Modal Selection 17 Distribution Centre (DC) 18 Distribution 19 Communications Internal 20 Communications to 3PL 22 Customs 23 Conclusion 24 Executive Summary Buttons Limited, is a global clothing retailer, and has targeted Canada as a new market for expansion of their lines of affordable, but stylish clothing, by opening up eight new stores in the country. Two stores will be situated in Vancouver British Columbia, three in Toronto Ontario, and three in Montreal Quebec. A very simple and straight forward distribution solution is recommended. One that will use the same flow chart process for both ocean carriage, for the initial startup and stocking phase of the program (see Figure 2, page 9), and the air consolidation replenishment of stock phase (see Figure 4, page 12). This system will be providing savings with...
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...1 ABSTRACT This coursework discusses the control of the airline and the air passenger travelling experience on the ground in a point-to-point domestic flight. It also takes into consideration other factors that are not directly controlled by an airline that have a major impact on the passenger journey experience. INTRODUCTION Airlines, airports, handling agents, government authorities and technology providers constantly have to work together to develop a speeder airport by simplifying passenger travel experience and reducing their travelling time. Some major programmes have been developed: the SPT” Simplifying Passenger travel program” from ACI and “Fast Travel program” from IATA. Travel processes for passenger have been simplified by the introduction of new technology (Haridasani, 2011): -Self check-in kiosk, (where passenger are not using the check-in desk); check-in online (passenger are printing their boarding card at home); mobile check-in, and the next generation check-in using the RFID technology (without the need of a boarding card, simply swiping the card in the kiosk reader from the check-in until the boarding gate) - Self-service Bag drop machine , which has been adopted at Amsterdam’s Schiphol airport, where passenger scan their boarding pass on a reader, enabling them to take charge of tagging their bags the luggage system is automated and sends their bag directly on the convey belt for loading DISCUSSION The table below illustrates the control of the airline...
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...occurred near Broad Street in the Soho district of London, England in 1854. This outbreak is best known for the physician John Snow's study of the outbreak and his discovery that contaminated water, not air, spread cholera. This discovery came to influence public health and the construction of improved sanitation facilities beginning in the 19th century. Later, the term "focus of infection" would be used to describe places like the Broad Street pump in which conditions are good for transmission of an infection. In the mid-19th century, the Soho district of London had a serious problem with filth due to the large influx of people and a lack of proper sanitary services: the London sewer system had not reached Soho. Many cellars (basements) had cesspools underneath their floorboards. Since the cesspools were overrunning, the London government decided to dump the waste into the River Thames. That specific action contaminated the water supply, leading to a cholera outbreak. On 31 August 1854, after several other outbreaks had occurred elsewhere in the city, a major outbreak of cholera reached Soho. John Snow, the physician who eventually linked the outbreak to contaminated water, later called it "the most terrible outbreak of cholera which ever occurred in this kingdom."[1] Over the next three days, 127 people on or near Broad Street died. In the next week, three quarters of the residents had fled the area. By 10 September, 500 people had died and the mortality rate was 12.8 percent...
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...Running head: CASE STUDY OF CLEANEDISON 1 Case Study of CleanEdison Green Technology Training and Certification Courses Kaplan University CASE STUDY OF CLEANEDISON 2 Abstract This paper is a case study that was conducted with Avi Yashchin, owner and founder of CleanEdison LLC, where he gave details on his business and accounting department. During the interview he spoke about the clean technology training industry, products, services, markets, customer base, and competitors that he has had since opening the business in 2009. After this detailed introduction he answered specific questions from Chapter 1 BTN 1-8 and Chapter 3 BTN 3-8 Beyond the Numbers sections in the accounting textbook Financial Accounting Information for Decisions 6th Edition (Wild, 2012). This paper is a very good introduction to the green or clean technology training field and gives some insight on how someone that was very passionate about the field started and ran a profitable company in this space for 5 years. CASE STUDY OF CLEANEDISON 3 Case Study of CleanEdison Green Technology Training and Certification Courses There are many ways that our modern day society is more conscious of the environment and does their part to reduce the wasting of our resources and looks for other ways of creating alternative energy. For Avi Yashchin, his contribution in trying to reduce the...
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...nowadays and importantly the sustainablility has drawn significant attention and offered a great oppourtunity for research. This case study will analysis the budget airline through its business model, evironment and industry and finally focus on Ryanair’s strategy position in order to explore its sustainability in future. The framework is briefly illustrated by following figure. Figure 1: Brief Framework of this Case Study The budget airline business model The first company in history to suggest the budget airline business model to the world was Southwest Airlines (SWA) in Texas, USA. At the beginning of 1970s, this company have launched first flights between three major cities in Texas i.e. Houston, Dallas and San Antonio at a price of 20 dollars, which was initiative at that time. It marked itself as budget airline and initiates a business model allowing it to offer scheduled flights service at a very low fare. It would focus on short-distance flights of typically 600 km or one hour with high traffic efficiency. Many strategic approaches of budget airline business model’s operations differ from the more traditional of full service airlines model. 6 main factors can be identified, which are illustrated in the table below: Budget airline | Full service airlines | | | Lower overall service levels | Higher overall service levels | | | | | Rapid turnaround times | Slower turnaround times | | | Similar fleet | Diversified fleet | | ...
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...Our study reviews flight scheduling, aircraft-path assignment and gate assignment. Fig. 1 shows these activities. We adopted the study of Barnhart and Cohn (2004) for these activities. The first stage includes gate assignment and flight scheduling, because they have close interaction with each other. Gate assignment defines a gate for each flight. The gates are not available at any given time. Flight scheduling determines the departure and arrival times for flights. The second stage is aircraft assignment. This stage assigns aircrafts to flights. The third stage is path assignment. Path assignment attempts to assign the maximum path to one aircraft for maximizing its use during the planning horizon. The integration of above activities is NP-hard...
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...Defense - A Case Study of Pipeline ReductionBy H. Don Taylor Thesis submitted to the Faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirements for the degree of MASTER OF ARTS in ECONOMICS APPROVED: _____________________ Dr. Roger Waud _____________________ Dr. Nancy A. Wentzler _____________________ Dr. Brian Reid ____________________ Dr. Tom Lutton 1998 Blacksburg (Northern Virginia Campus), Virginia Keywords: Transportation, Inventory, Tradeoff, Simulation Economic Tradeoffs of Substituting Transportation for Inventory in the Department of Defense: A Case Study of Pipeline Reduction- H. Don Taylor {Abstract} This thesis identifies the potential net economic gains from substituting less costly transit for relatively costly parts inventory through pipeline reduction. The analysis considers long run steady state economic implications of adjusting the current mix of inventory investments and transportation expenses. The scope of the analysis is focused on a case study of Department of Defense (DoD) parts inventories within the US. The inventory scope is limited to high cost low priority, non-mission critical, replenishment parts (engines, electronics, assemblies and components, etc.). The study uses baseline data collected over 9 months from over 200 inventory sites on thousands of parts. Pipeline reductions are achieved by replacing the current 6 day transit time with a conservative 3 day commercial...
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...Contents Introduction 2 General information 2 Baggage handling 4 Passenger terminal operations 5 Airport security 6 Cargo operations 7 Airport technical services 8 Air traffic control 8 Aircraft scheduling 9 Airport emergency services 9 Airport access 10 Infrastructure 12 Regular flights 14 Operational management 15 Connecting transport 15 Conclusion 16 Reference list 17 Appendix 18 Introduction The airport is located 10km east of Dortmund, Germany and sine 2006 its original name is “Dortmund21”, in connection to its major shareholder- DSW21. The slogan of the airport is “Näher als man denkt” (Closer than you think) and stays for the variety and high quality of flights served by the airport. Statistics show that in 2008 the airport has served more than 2.3mil passengers. The structure of the following paper will be as follows: general information about the airport, several different aspects of the industrial operations of the airport will be analysed: the baggage handling; passenger operations; airport security; airport technical services; air traffic control etc. The report will finish with a conclusion- summery of the most important points. General information Dortmund airport was officially founded on 16th April 1925. It was first served by commercial flights of Aero Lloyd, which operated flights to Paris. In 1926 it started with 12 in going and outgoing daily flights of the newly formed Deutschen Lufthansa AD. By the year 1928 the airport reported...
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