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Course Syllabus
Academic Year 2011-2012

Course Code : OPEMANA

Course Name : Operations Management

Course Description: This course in operations management is intended to be a survey of operating practices and models in both manufacturing and service oriented firms. Operations Management is the systematic direction and control of the processes that efficiently transform inputs into finished goods or services to suitably satisfy customers. Operation is the only function directly involved in the transformation and is directly responsible for the activities that justify the existence of the firm, both economically and as a value-creating organization in society. Understanding the role of the operations function and its impact on the competitiveness of the firm is an important part of any manager's training.

Course Credit: 3.0 units

Course Prerequisite: QUAMET2

Objectives: General To analyze the concepts and practices that are useful in understanding the management of a firm’s operations.
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Specific The students are also expected to be able to:

1. Evaluate the roles of the Operations Manager in the over-all organizational structure. 2. Solve problems and important issues confronting operations managers in the global perspective. 3. Apply the tools that gain competitive advantage for the organization through operations strategies.

COURSE OUTLINE

Week 1 Module 1 Course Syllabus Module 2 Class Rules and Expectations

Topic: Operations and Supply Chain Management Strategy.

Objectives: 1. To know the importance of operations/supply chain management. 2. To illustrate the differences and similarities between manufacturing and service activities. 3. Characterize supply