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Nokia Emerging Market

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REV: MAY 2, 2011

JUAN ALCÁCER
TARUN KHANNA
MARY FUREY
RAKEEN MABUD

Emerging Nokia?
It was December of 2009 and D. Shivakumar, the Managing Director of Nokia India was catching up over coffee with Colin Giles, his counterpart in the China office, and Chris Braam, who was in charge of operations in the Middle East and Africa. The gathering was somewhat celebratory in nature: Giles had recently been promoted to global head of sales. Before Giles left his Greater China market role, his colleagues wanted to get his thoughts on Nokia’s future in the region.
The three men had no doubt that Nokia’s strategy in emerging markets had been successful:
Nokia was the market leader in India and China, with market shares of 60% and 40%, respectively.1
The company also had made inroads into Africa and South America. However, Nokia had lost ground in the developed world: the company only sold one in 10 handsets in the U.S. (compared to one in three in 2002),2 and it had recently pulled out of Japan after 20 years of operations. Nokia’s revenues in Europe declined by 15% in the fourth quarter of 2009.3
However, Nokia was famous for its ability to reinvent itself. From its beginnings as a paper mill turned rubber manufacturer turned electronics company, and finally, as the world’s largest producer of mobile phones, Nokia possessed an unmatched ability to face obstacles head on and come out on top. Said former CEO Jorma Ollila, “Finns live in a cold climate. We have to be adaptable to survive."4
But what now? Should Nokia stay the course, operating in both the developed and developing markets, or should they forego one for the other? And what would this imply for the types of handsets and services they would need to offer?

The History of Nokia
In 1865, Fredrik Idestam, a German mining engineer, began producing paper after he purchased two wood

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