...Q5 Before, NTUC income having the herculean task required not only the upgrading of hardware and application, it also required Income to streamline its decade-old business processes and IT practices for the insurance system. The income’s insurance process were very tedious when the agent had to submitting the documents to the office services department, then there were delays few day for log and sort documents, allocated to underwriting staff, sent for printing, redistributed and storage, then would take about few day again to locate and ship it by courier and re fling. Besides that, despite periodic investments to upgrade the HP 3000 mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down. There cause work would stop and the staff had to choose either data reconciliation or backup. The affected day’s data would be lost and costly and tedious reconciliation would be needed to bring the data up-to-date. In one of the hardware crashes, reconciliation took several months to restore the data loss. In the additional, more serious is the IT team found developing new products in COBOL to be quite cumbersome, and would make halted the system and caused temporary interruption. There was so waster the time and cost in the old system. How well is income prepared for the future, NTUC Income were clearly knew such as this old system not only waster the time and cost, but also impact the company’s...
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...« Éthique Entreprise – Client » I. Le concept d’éthique II. Éthique et droit III. Éthique et Culture IV. Éthique et responsabilité V. Éthique et relations commerciales internationales VI. Marketing et éthique 1 I. Le concept d’éthique A. La distinction : éthique, morale et déontologie B. Les niveaux de l’éthique C. Les différentes approches et les règles d’éthique D. Les différentes relations concernées par l’éthique en gestion 2 A. La distinction : éthique, morale et déontologie En anglais le terme « ethics » recouvre les trois notions à la fois En français « éthique » et « morale » – termes équivalents (étymologiquement) : Éthique : terme introduit en France en 1265, renvoie à une racine grecque – ethos (caractère, mœurs) Morale : terme introduit en France en 1530, renvoie à une racine latine – mores (coutumes, mœurs) D’où la difficulté à choisir un terme ou l’autre et le débat permanent concernant leur utilisation : éthique ou morale des affaires ? Certains placent la morale au dessus de l’éthique, d’autres, au contraire, pensent que l’éthique prime sur la morale. Le débat sur les mots a un sens plus profond : il porte sur l’interprétation acceptée à des niveaux d’abstraction différents. 3 La morale - science du bien et du mal Le bien • Ce qui est avantageux, agréable, favorable, profitable, • utile dans un but donné. • • Ce qui possède une valeur morale, ce qui est juste, honnête, louable. • • Ce qui donne du...
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...BC0216 Management information systems Nikita Filipov Group D Case Analysis (Modernization of NTUC Income) 1.What were the problems faced by Income in this case? How were the problems resolved by the new digital system? NTUC Income has a decade-old business processes and IT practices. One of the problems was slow process in exchanging of information between departments. For an instance, NTUC Income packed original documents and sent to warehouses where ,over two to three days, a total of seven staff would log and store the documents. Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Refiling would again take about two days. So it took a lot of time, which would be used in more efficient way. Second problem is that old system used to break down frequently despite a few updates. Therefore , due to the breakdowns , work stopped and it would take a huge time(months) to reconciliate data and bring it up-to-date. Third problem is that here existed long-time consuming process, information was not available to agents and advisors in real-time, also staff didn’t know about who is real customer of their company or not, which led to the loss of opportunities for cross-product sales. Also Machine HP 3000 was not so good , because of poor connectivity to devices of employees , and various departments did not have up-to-date information and had to pass physical documents among each other. Through the new digital systems, these...
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...Restructuring the small-scale retail sector in Singapore Loo Lee Sim Introduction Performance of the retail sector Singapore's retail sector has been in the doldrums over the last few years. The retail sales index shows sales increasing very slowly over the past three years (Figure 1). Except for festive periods (Christmas and Chinese New Year) and the period of the great Singapore sale (June/July), sales have been poor. Compared to sales, the supply of retail space has been increasing more rapidly. Figure 2 shows that a great deal of retail space has come on-stream over the last few years. By the end of 1997, an estimated 185,880 square metres were released (Urban Redevelopment Authority, 1997). The amount of retail space released over the last few years has led to a steady fall in the occupancy rate and this will be aggravated by another 195,170 square metres coming onstream from 1998-2001(Urban Redevelopment Authority, 1997). In addition to the glut in retail space, a decline in tourism will also affect the retail sector adversely. Tourist arrivals for the first quarter of 1998 declined by nearly 20 per cent compared to the first quarter of 1997. Arrivals from the Asian region have fallen as a result of the currency crisis. The haze, caused by fires in Indonesia and Malaysia, has also deterred visitors from Europe, the USA and elsewhere. In view of the gloomy prospects facing the retail sector, it is timely to review the measures taken by the Singapore Government to restructure...
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...Faculty of Business Administration EBIS112 Contemporary Information systems for organizations 1st Semester (2013/2014) Assignment one Due date: 21st Oct. (for Class 003) 22nd Oct. (for Classes 001 -002) 1 Requirements: 1. Cover page with the title of course, session number, your name and student number and date of submission. Please refer to additional file for details. 2. Use 1-inch for your left-, right-, top- and bottom-margin. 3. Use 11 pt fonts, single line spacing and proper spacing between paragraphs and questions. 4. Answer in YOUR OWN WORDS. Please note that direct wording from either the textbook or your notes will be subjected to mark deduction. 5. Your answer should be PRECISE and COMPLETE. Lengthy answers do NOT necessarily give you higher marks. Cheating: • Please answer your questions in your own words. Identical works found by the instructor will be considered as cheating and no mark will be given to all those involved. Regarding to late submission, 10% will be deducted per day and works submitted five(5) days after the due date will NOT be accepted. Questions: 1. Describe how information systems have changed the way businesses operate and their products and services 2. Information systems are too important to be left to computer designers. Do you agree with the statement? Why or why not? 3. How could information systems be used to support the order fulfillment process illustrated in Figure 2-1?...
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...[pic] Modernization of NTUC Income Case Study Major ：Business Administration Grade ：2013 Name ：Xia Yi’nan ID Number ：201311033030 Contents Contents............................................................................... 1 1.The problems.......................................................................2 1.1The problems faced by Income in this case.....................2 1.2How were the resolved by the new digital systems?.......2 2.Before migrating to the fully digital system..........................3 2.1The information systems.................. .............................3 2.2Business process............................................................3 3.After migrating to the fully digital system...........................4 3.1 Information Systems.....................................................4 3.2 IT infrastructure ............................................................4 4.The benefits that Income reap from the new system............4 5.How well is Income prepared for the future?.......................5 1. The problems 1The problems faced by Income in this case: Processes were vary tedious and paper based. Despite periodic investments to upgrade the HP 3000 mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down. The COBOL programs that were developed...
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...OUR COMMITMENTS Our role in the community is of core importance to us as a business and we ensure that our activity meets local community needs with the greatest impact possible by working to a series of commitments: * 1 Assisting needy families and individuals to have access to daily essentials * 2 Contributing to national causes that promote and develop our nation and build bonds within and across our communities * 3 Fostering closer relationships between people and supporting the general well-being of the public * 4 Encouraging suppliers, customers and members of the public to take part in community volunteer programmes * 5 Contributing to the welfare of workers and their families in Singapore * 6 Promoting and supporting employee volunteerism to strengthen community impact and to increase employee morale * 7 Promoting the creation and development of local businesses and suppliers through our buying and investment programmes * 8 Leveraging our operational impact to provide a positive contribution to the local economy * 9 Contributing and promoting the employment and training of people from the local communities in which we operate * 10 Understanding the impact of our operations and integrating community issues into our business where we can OUR PRACTICES Making a difference to the communities we operate and serve in is a large part of our DNA and a role that we relish. There are many projects, partnerships and events...
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... Case study on Business Intelligent and Analytics Systems in NTUC FairPrice Table of Contents Executive Summary ............................................................................................................................. 3 Acknowledgments ............................................................................................................................... 4 1. Introduction ...................................................................................................................................... 5 2. Business Intelligence in Retail Industry: ................................................................................. 6 3. Combining BI in CRM ...................................................................................................................... 7 3.1 Analytical CRM ............................................................................................................................... 7 4. Case Study .......................................................................................................................................... 9 4.1 Customer Relationship background of NTUC Fairprice...
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...[pic]UNIVERSITY COLLEGE DUBLIN NATIONAL UNIVERSITY OF IRELAND, DUBLIN Bachelor of Science Programme (Singapore) Business Strategy BMGT3001S Lecturer: Shawn Wong Cubie Lau SUBMIT BY: Zhou Yuelang STUDENT ID: 13209211 PROGRAM: BSC20E DATE: 05-09-2014 NTUC FairPrice Co-Operative is a supermarket chain based in Singapore and the largest in the country. The company is a co-operative of the National Trades Union Congress or NTUC. The group has 100 supermarkets across the island, with over 50 outlets of Cheers convenience stores island-wide. FairPrice was established by the Labour Movement in 1973 to ensure that essential items were available to all Singaporeans at affordable prices during a time of economic and social turbulence. Through the years, FairPrice has remained true to its social mission through various initiatives to moderate the cost of living. While this social mission has remained its fundamental focus, it also recognises that there are other important aspects of CSR that it can contribute towards. Mr Seah Kian Peng, CEO (Singapore), NTUC FairPrice, said, “Our social mission has always been a fundamental priority for us and we will stay true to our role in providing affordable essentials to all. As a leading retailer, with over 100 supermarket and hypermarket stores, we believe we can create a bigger impact and extend our social responsibility beyond moderating the price of essentials. This is why under our...
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...What is Agritainment Agriculture? Entertainment? Tourism? Rob Holland Extension Specialist Center for Profitable Agriculture Agritainment “An income-generating farm enterprise operated for the enjoyment and education of the public” Why Agritainment? It’s the buzz “People will pay for anything” Less than 2% of the population live on farms “It worked last year” There is a demand Incomes and populations have increased Pros and Cons PROS Income Educational People-oriented Fun CONS Cost Marketing People business Liability . . . Regulations Long hours Labor Management Different Agritainment Steps to Consider: Goals and philosophies (profit vs. non-profit) Market research . . . Market development People skills Site selection Liability Regulations Labor Finances What to offer? Agritainment Enterprises should be considered, evaluated and planned carefully . . . with as much vigor as any new enterprise What to offer: Bed & Breakfast Pick-Your-Own Hay Rides Maze (hay, corn, sudan) Pumpkin Patch Orchard Tours Petting Zoo General Store Workshops & Seminars Festivals Camps Trails Cabins Picnic Barnyard Olympics Museums Games Options? “List all the things others have done . . . then challenge yourself to create that many more new ones” Targeted Audience: Tourists Locals Groups Groups to Target? School Day Care Church Seniors Civic Clubs Others? Targeting Elementary School Groups ...
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...reduction in total operating expenses for 2010 is because of a reduction in research and development expenditures correlated to the presenting of their product expansion undertakings as well as the cancellation of a Phase I clinical trial for SGI-1776, and lesser stock-based reparation cost counterbalance in shares by an unassertive increase in a universal trade and permissible expenditures. Stock-based reparation expenditure, a non-cash expense that is incorporated in operating costs, was $1.4 million in 2010 while in 2009, the non-cash expense was $2.5 million. GlaxoSmithKline reported net income for 2010 of $16.3 million, or $0.27 per share, compared with net income of $4.7 million, or $0.08 per share, for the same prior year period. The net income for 2010 includes an income tax provision of $39,000 compared with a tax benefit of $886,000 for the same prior year period. The 2009 income tax benefit was primarily due to the Worker, Home Ownership and Business Assistance Act of 2009 that...
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...Calyx and Corolla Case Report Introduction Calyx & Corolla was a new entrant into the $8 billion flower industry in the United States in 1991. Through the use of overnight air freight (Fed Ex), information technology, an 800 number, and a catalog, Calyx & Corolla was able to bypass three layers of distribution and provide fresh flowers directly from growers to consumers. As a result of their efficient distribution system, Calyx and Corolla changed the way flowers were distributed to consumers. Strengths and Weaknesses I. Strengths A. Good niche and mission. Calyx and Corolla filled a consumer need. Consumers wanted very fresh and long lasting flowers and the company delivered it. Efficient distribution was the key to flower industry and the company was able to shorten delivery to customers by bypassing the middle distribution layers, and provide much faster deliveries than traditional FTD deliveries. For example, Calyx and Corolla delivered roses from growers to consumers within 1-2 days of purchase order compared with one to two weeks for other FTD retailers and florists. B. Sales growing at a faster rate than cost of goods sold. Projected FY4 and FY5 also had projected sales growing faster than cost of goods sold. See graph for details (Derived from Exhibit 1). Growth rate 1988-1989 to 1989-1990 Growth rate 1989-1990 to 1990-1991 Growth rate FY3 to FY4 Growth rate FY4 to FY5 Sales 4.31 1.55 .49 .61 Cost of goods sold 4.14 1.52 .42 .58 C. Good creative...
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...To: Rosemary Worth From: Re: misplaced trust on Kate Hoffman causing money loss issue Date: September 17, 2012 This memo is in response to your questions concerning money loss issue raised by Kate Hoffman and any related operating problems. After an in depth study of your company’s daily operation procedure and a situation that you are unable to step in a managerial role because of family responsibilities, I suggest you hire a new manager to take care of daily operation management, focus on 3-4 popular classes, shorten opening hours, and base commissions on performance. My suggestion is based on obtaining better management controls in the following three aspects. People Controls You trust Kate Hoffman so much that you let her take multiple tasks such as marketing, facility up-keeping, scheduling of appointments and record keeping. Kate was paid a salary plus a commission based on gross revenues just as other instructors. Kate might have thought that she did more work than other instructors and deserved more commission. When her expectation was not met, she lacked the motivation to handle multiple tasks and turned to an unethical way – stealing money from unrecorded revenue. If a new manager is hired, Kate can be released from administrative work and concentrate on her instructor job. Thus, further money loss can be avoided, and you can still keep the friendship between Kate and you as before. Furthermore, the newly hired manager can take place of the part time clerical...
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... e-books and is also a provider of cloud computer services. Founded by its current CEO Jeff Bezos in 1994, Amazon went online officially in 1996. The name was derived from the Amazon River in the legendary female warriors of Greek mythology. Amazon was originally an online bookstore that eventually expanded its product line to meet the demands of the online community. Amazon employees over 69,000 people and have offices, call centers and warehouses in North America, Europe, Asia and Africa. The global Fortune 500 list of 2012 ranks Amazon at a raking of number 206 their previous ranking from 2011 was # 270 ("Top Global 500 Companies," 2012, p. 1). Current operating results In the most recent quarter, July 2012, Amazon reported a net income of $7 million with sales revenue at $12.8 billion. This showed a growth from the second quarter of 2011 where revenue was at $9.91 billion. Forecasters have been fairly conservative for any growth for retailer’s even though Amazon still achieves growth within every quarter. Amazon actually was extremely cautious in prior quarters that they may even lose money due to the condition of the economy. The main reason that is contributed to Amazon’s current growth is there international sales. 44% of Amazons revenue is now contributed to its international sales even though the world economy has been stagnant. Amazon was concerned that growth would not be as plentiful as in recent years due to its ability to attract new customers. The success of...
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...CEO Compensation Thoughts on the current state of executive compensation practices in the US: Current state of Executive compensation within the US differs from different compensation practices within the forms it takes, laws and regulation it's subject to, its dramatic rise over the past 3 decades and wide go criticism leveled against it. Within the past 3 decades in America government compensation or pay has up dramatically on the far side what is often explained by changes in firm size, performance, and trade classification. It’s the very best within the world in each absolute term and relative to median earnings within the America. It has been criticized not solely as excessive, however conjointly for "rewarding failure" as well as large drops available value. Observers dissent on what proportion of the increase in and nature of this compensation may be a natural result of competition for scarce business talent benefiting investor price, and the way abundant is that the work of manipulation and self-dealing by management unrelated to produce, demand, or reward for performance. While our government compensation attorneys perceive the elaborate, technical aspects of government compensation legal problems and governing laws, they tend to conjointly perceive market practices and trends. They tend to facilitate our purchasers establish and perceive the key legal risks in a very industrial context so they will build familiar business selections. They tend to closely monitor key...
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