...the diagnosis, during operations, sometimes while injecting anesthesia etc. Negligence can be described as failure to take due care, as a result of which injury ensues. Negligence excludes wrongful intention since they are mutually exclusive. Carelessness is not culpable or a ground for legal liability except in those cases in which the law has imposed the duty of carefulness. The medical profession is one such section of society on which such a duty has been imposed in the strictest sense. For example you suffer severe trauma to your left arm in a car accident, and are immediately taken to the hospital by an ambulance. You are examined by doctors in the emergency room and it is determined that you will need immediate surgery to stop the bleeding and prevent further injury. After being escorted to the operating room, your surgeon quickly glances at a chart to see the type of procedure he will be performing. When you wake up, you realize that your right arm is missing. Instead of receiving treatment on your left arm, which was clearly damaged, your right arm, which was in perfectly good condition, has been amputated. Prior to surgery, the doctor had carelessly checked a chart and believed you were a different patient, who was later scheduled to have his right arm amputated due to infection. That is called negligence. NEGLIGENCE It is very difficult to define negligence, however, the concept has been accepted in jurisprudence. The authoritative text on the subject in India is...
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...Relocation for Growth Grayhat Inc. Expanding to Germany Prepared for Mr. Stephen P. Jones CEO of Grayhat Inc. Oklahoma City, Oklahoma, 73145 Prepared by Grayhat Inc San Antonio, TX 78245 October 04, 2013 Grayhat Inc. 1247 Industrial Drive San Antonio, TX 78245 October 04, 2013 Mr. Steven P. Jones, CEO Grayhat Inc. 10782 Skyline View Rd Oklahoma City, OK 73150 Dear Mr. Jones: In this document you will find the report you requested in August. I have provided the necessary information and made recommendations on a plan of action to expand Grayhat Inc. network security, software manufacturing, and distribution into Germany. My analysis of expansion into Germany covered several critical areas that will help you decide whether or not Grayhat Inc. should expand and build a manufacturing and distribution plant in Germany. To assist us in making that decision, I looked at the government, economy, culture, and competition. Germany is a technologically advanced country which has a stable economy. My research has led me to recommend expansion into Germany. I strongly believe that Grayhat Inc. can be profitable in the long term and become a successful business in Germany. Grayhat Inc. used several resources in forming my analysis. The Central Intelligence Agency's World Factbook, World Bank Group, and The Economist Newspaper were all helpful in answering my research questions. Thank you for allowing...
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...an outsourcing destination where companies from other countries mainly ones that has high cost of labour, move their businesses with the aim of cost reduction through the transfer of work, given the high population in the country the average level of graduates will be high, so the ability to transfer educated graduates who speak fluent English is in high supply and considering the wage rate in the region compared to other countries will cut cost considerably for company and that encourages foreign investment. As a software company that is primarily based in Edinburgh (united kingdom) planning on branching out to invest in the Indian emerging market such as the India market must critically evaluate the risk and limitations as it would be operating on a...
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...Today in the face of fierce market competition, the decisive factor for the long-term prosperity of the company is strong trusting relationships with customers. Quality customer service is not only one of the competitive advantages, in many areas it has become the only competitive advantage. Quality of service is the new standard by which customers judge the quality of the product. Customer service is a kind of sale, because the good service makes the customer to come to you and to buy from you more often. According to the research of American Management Association, regular customers who buy from you again and again, because they like the service, provide an average of 65% of company sales. One of the main problems is that managers do not want to consider the customer service as a marketing strategy. For many companies, improving the quality of service becomes a considerably more effective tool to increase sales and profits than the marketing, promotion or advertising. In companies that have competent strategies for working with clients that are developed thoughtfully brings more net profit than scientific research, development, new products and equipment, range, and any other strategy. Electrical Contractor magazine said: “In our service-oriented society, the quality of service has become a much more important factor of the success of the company than the quality of its product, and those companies that are leading the way to improve its service, get clear competitive advantage...
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...an asset to any employer who needs dependable, hard working, polite individuals, who are committed to quality and integrity. Target Job Target job titles: Customer Service Representative, Cashier, Child care Provider, Cook Experience 11/17/2011-11/1/2012 Callaway Good Samaritan 600 W Kimball St. Cook/Dietary Aide PO box 250 Callaway, Ne 68825 308-836-2267 Preparation of food, cooking of meals, cleaning the kitchen and surrounding rooms ( storage room, pantry, coolers and dining room) Delivery of food to the residents of facility and putting away freight. I also helped with the scheduling and organizing of the kitchen. 11/1/2012-07/07/2013 Callaway Good life 600 W Kimball St. Head Cook/Dietary Aide PO box 250 Callaway, Ne 68825 308-836-2267 Preparation of food, cooking of meals, cleaning the kitchen and surrounding rooms ( storage room, pantry, coolers and dining room) Delivery of food to the residents of facility and putting away freight. I also helped with the scheduling and organizing of the kitchen. 8/2010-12/2010 Schmick’s 1110 South B St. Deli Assistant Broken Bow, NE 308-872-6110 Customer service, cleaning, cooking, preparing meals/deli desserts and salads, organizing the deli, stocking, baking, decorating of cakes/cupcakes, taking orders and helping out around the store in general. 8/2009-2/2010 Emily’s Soda Fountain 845 South D Street...
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...PESTEL Report: The Hayloft Restaurant Contents: Page 1: Introduction Political Analysis Page 2: Political Analysis Economical Analysis Page 3: Economical Analysis Social Analysis Page 4: Social Analysis Technological Analysis Page 5: Technological Analysis Environmental Analysis Page 6: Environmental Analysis Legislative Analysis Page 7: Legislative Analysis Conclusion Page 8: Conclusion References Page 9: References Page 10: References Appendices Introduction This investigation identifies PESTLE factors, combined with entrepreneurial and trend setting initiatives that the Hayloft Restaurant, a small independent business owned by the Dell’anno family in the Caradon district of Cornwall has developed. It also identifies any other organisations and companies who have adopted the practices, or from whom the Hayloft has developed from. Political 1. Tariffs 2. Smoking Ban 3. Media 4. Bye Law 5. BBC Spotlight Minor Impacts * Failure to display a beverage price tariff behind a bar is illegal as there is no guarantee of fair conduct. Due to government intervention, unlikely to change, this legislation impacts the industry as a whole and the benefit allows business owners to compare and compete. Positive Impacts * When the Hayloft exchanged to current hands in March 2005, the restaurant constricted smoking to only the bar area, but received customer...
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...Vocational Technical Education Framework Hospitality and Tourism Cluster Culinary Arts August 2007 Massachusetts Department of Education Career/Vocational Technical Education Unit address 350 Main Street, Malden, MA 02148 telephone 781-338-3910 internet www.doe.mass.edu/cte/ email careervoctech@doe.mass.edu Massachusetts VTE Frameworks Culinary Arts August 2007 Page 1 Strand 1: Health and Safety 1.A Define health and safety regulations. 1.A.01a Identify and apply OSHA and other health and safety regulations that apply to specific tasks and jobs in the occupational area. 1.A.02a Identify and apply EPA and other environmental protection regulations that apply to specific tasks and jobs in the occupational area. 1.A.03a Identify and apply Right-To-Know (Hazard Communication Policy) and other communicative regulations that apply to specific tasks and jobs in the occupational area. 1.A.04a Explain procedures for documenting and reporting hazards to appropriate authorities. 1.A.05a List penalties for non-compliance with appropriate health and safety regulations. 1.A.06a Identify contact information for appropriate health and safety agencies and resources. 1.A.07c Outline laws and rules of the regulatory agencies governing sanitation and safety. Demonstrate health and safety practices. 1.B.01a Identify, describe and demonstrate the effective use of Material Safety Data Sheets (MSDS). 1.B.02a Read chemical, product, and equipment labels to determine appropriate health and safety...
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...1 ------------------------------------------------- 3: Critically analyse the tensions and conflicts in international hospitality firms' standardisation of products and provision of consistent service quality. Hospitality firms are intensely competitive and firms tries to maintain their centre of interest on customers wants and needs to achieve their satisfaction and stand still on customer’s expectations. According to a research features of service or product are not important than the quality of service that plays a significant role for achieving higher customer satisfaction and customer loyalty (Donnelly et. al, 2006). When a customer decides to go for a lunch or dinner in a 5star hotel or a couple plans to travel and book a hotel room all they expect is quality service. There’s a level of quality in service which goes up with the grade of hotels and the expectations of customers are also attached with these standards. This image of providing low, medium and high level quality service as per customers is hospitality. There are some benchmarks for everything in hospitality industry and those are known as standardisation of products and with that comes consistent service. Market research has proved that high quality of service leads to loyal customers, attracts new customers to the service provider, creates positive mouth publicity, increased employee job satisfaction, employee dedication, increased business market share and also improves corporate image of the firm (Berry...
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...Letter of transmittal/ memorandum RMIT College of Business Building 80, 445 Swanston Street Melbourne 3000 Victoria, Australia March 28, 2014 Name of recipient: Sekara Hotels Ltd Dear Sir/ Madame This report provide information about expansion project in finding a publicly listed subsidiary in Sri Lanka. Our team report has been researched and summarised all the information regarding to the project and attached as a report below. We recommend you to have a look at the report and consider carefully about seeking international expansion opportunities. Sincerely, Vien Nguyen Executive summary This report divided into two categories. The first part provided information about the financial reporting requirement for publicly listed company and linkages the influence of Sri Lanka’s cultures in the financial reporting as well as the political factor that impact the process of setting accounting standards. The second categories discussed about the expansion project which Aitkin Spence hotel is believed to meet Sekara Hotel Ltd.’s core competencies in developing and management hotels and resort leisure. A briefly summary information regarding to the hotel financial and non-financial was provided in second part of the report. The impact on the hotel’s stakeholders from Sri Lanka financial reporting environment was mentioned as well. Table of Contents Introduction 4 Finding 4 Section 1 4 Description of Financial Reporting in Sri Lanka 4 ...
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...Belgium Trade Manual: Canada The following document is a report on the current economic, political, cultural, and industry specific (Food) environment in the country of Belgium. This particular manual was specifically compiled for the Sweets Corporation of Toronto, Canada for June of 2011. C o n s u l a t e o f B e l g i u m -‐ T o r o n t o 2 B l o o r S t r e e t W e s t , S u i t e 2 0 0 6 , B o x 8 8 T o r o n t o , O N , M 4 W 3 E 2 Table of Contents Section 1 – Background Information ....................................................................................................... 3 1.1 - Geography ................................................................................................................................................................... 4 1.2 - People .......................................................................................................................
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...Business Writing Portfolio Natasha Allan XCOM/285 Essentials of Managerial Communication University of Phoenix Reflection Reflecting back on the Essentials of Managerial Communication and the last nine weeks, there have been several key points that will benefit writing skills in the workplace. The most important lesson learned is how to tailor a message for the audience which will receive it. A manager must know how to approach an audience be it an employee, a member of management or a customer. Each audience may need to be informed of the same information, but the way a manager presents the information to each should be different. A manager should also be aware of ethics and personal privacy when writing. It is easy for a manager to inadvertently create a problem for the company by doing something considered unethical by some or by invading an employee’s privacy. This course helped to understand how a manager should consider ethics and privacy when writing. This course also covered the considerations a manager must give an audience when deciding how much the audience knows about the subject matter. A manager does not need to assume the audience knows more information than it does, but he must also not bore an audience with subject matter the audience already knows. Lastly, a manager must keep in mind formality of documentation. A memo should be a more formal document than an e-mail. An e-mail to a fellow employee can be more informal than an e-mail to someone...
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...Best Practices Paper In this paper, the subject is to assume the role of a Chief Executive Officer of a transnational organization such as HSBC Holdings seeking to expand its global operations into Mexico of which the market analysis is favorable. In this paper, the subject is to develop an implementation plan by examining best business, cultural, and legal practices. Other considerations include the integration of the organization’s entry mode into the banking industry in Mexico and how HSBC will create and maintain a competitive advantage in Mexico. Expanding into Mexico Mexico ranks number one in terms of economic clout in Latin America and number four as an emerging market. The Mexican economy as prospered during the last few years. Mexico has reduced sharply its government and external debt. The government has helped the economy by imposing monetary and fiscal policy discipline to promote stability and growth in per-capita income. According to Grant Thornton (2011), the Mexican economy has unprecedented stability for the last eight years. Inflation and the peso have been stable. The country has 12 free trade agreements with 43 countries and exports have surged. Mexico also benefits from qualified labor, together with powerful manufacturing and assembly industries. In view of this favorable analysis Mexico will be suitable for HSBC to expand its operations. Mexico is very important location within the emerging markets, (Thomann...
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... |Business Writing Graphic Organizer | | | | | |Store Operations Messages | | |Business Letter | | |Memo | | |E-mail | | |E-mail Etiquette CheckPoint | | |Report | | |PowerPoint® presentation | Use the Submission Checklist to ensure that you included every assignment. Click in the box to mark each item as complete once you have completed the final version of each document. You will submit the Submission Checklist with the Business Writing Portfolio....
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...SALES MANAGEMENT AND MARKETING FORECASTING Cold calling - contacting a lead for the first time Commission – a form of sales force compensation in which the amount paid is in direct proposition to the accomplishment of specific objectives. Company sales forecast - a prediction of unit or dollar sales for the given period in total or broken down by product, segment or other categories’ and based on the marketing strategy that will be put in place A Prospect - a potential buyer interested in the seller’s product Quotas are quantitative objectives used to direct sales force activity and evaluate performance. Sales territory – all the actual and potential customers often within a specific geographic area, for which the salesperson has responsibility Sales management is the management of Personal Selling function. Personal Selling is a person to person process by which the seller learns about the prospective buyers want and sees to satisfy them by offering suitable goods or services and making a sale. (Keokemoer 2005) Selling is convincing the prospect to convince him or her to buy a product or service. Buyers can buy without a salesman being presented but they tend to buy minimum quantities and to confine their orders to known lines. Importance of Salespeople in management A sales function covers such activities 1. The presentation, demonstration and sale of company goals, negotiation...
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...Figure 1. Concerns of Managers & Trainers in TNA Upper Level Managers Organizational Analysis Middle Level Managers Trainers Do I have the budget to buy training services? Will managers support training? Is training important Do I want to spend to achieve our money on training? business objectives? How much? How does training support our business strategy? Person Analysis What functions or business units need training? Does the organization have the people with the knowledge, skills, and ability need to compete? Who should be trained? Managers? Professionals? Core employees? For what jobs can training make the biggest difference in product quality or customer service? How will I identify which employees need training? What tasks should be trained? What knowledge, skills, ability, or other characteristics are necessary? Task Analysis TRAINING INITIATIVES AT GODREJ Phase 1: NEED FOR CHANGE • • • • • Entire distribution of Godrej transferred to P&G 1995-Break-up of the joint venture between Godrej & P&G Rebuilding exercise 1995-TQM workshop Switch from a family-run business to a professionally managed company • Changed the earlier model of management hierarchy • Adopted a participative management model – team spirit – employee improvement programmers. Phase 2: Design (Instructional Objectives) ● Total Quality Management (TQM) workshop: for all its 5000 employees to help them connect to their job. 2)Parivartan: to train new as well as...
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