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Xcom 285 Business Writing Portfolio

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Submitted By tammala
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Associate Level Material
Appendix H

Business Writing Portfolio
XCOM/285 Essentials of Managerial Communication
University of Phoenix
Associate Level Material
Appendix G

|Submission Checklist |
| |Cover page |
| |Reflection |
| |Business Writing Graphic Organizer |
| | |
| |Store Operations Messages |
| |Business Letter |
| |Memo |
| |E-mail |
| |E-mail Etiquette CheckPoint |
| |Report |
| |PowerPoint® presentation |

Use the Submission Checklist to ensure that you included every assignment. Click in the box to mark each item as complete once you have completed the final version of each document. You will submit the Submission Checklist with the Business Writing Portfolio.

I can apply the techniques that I used in this class in many ways. First off in week one I learned how technology is evolving and how it works in my daily work schedule. I became familiar with the types of business trends and how I can make them work for me. Week two focused on the different types of audiences and how to convey the perfect tone and message for the appropriate party. I found my results to be very useful for my line of work. Week three we read “Superhero in the Cubicle” this story was very interesting to me. We also concentrated on different strategies for communicating internationally. Week four we had to create a graphic organizer while discovering and understanding the writing process. This was my favorite week. Week five we had to identify appropriate emails for the workplace and write different messages that suits the proper audience. Week six was in relation to group communication. This was also a very important part of the class, because it is imperative to know your place inside a group and know what is helpful and what is not. I really enjoyed learning more about being a positive and active team player inside a group. Week seven was the hardest week, because two assignments were due. I love power point, but it is very time consuming, but overall I did like the outcome of the project. The other big assignment was the Tuition Reimbursement Report. Prior to this class I would have never thought that I could write such an informative paper, but again I was happy with the final outcome. Week eight explained ethics, we had to pick a side and state our viewpoint. I really like discussing things that are interesting. This was also a great week. In conclusion, I really enjoyed this class and my instructor was amazing. Another thing I know for sure is that I will keep my chapters and refer to them for future references.

1. Planning a. Think about the problem b. Find your purpose c. Know the audience d. Brainstorm your ideas in i. An outline ii. A list iii. Or with headings 2. Writing a. Write notes b. Write lists c. Write sections of information d. While drafting the document i. Know your purpose ii. Please the audience iii. Explain the ideas 3. Revising a. Proofread draft b. Use new eyes c. Make sure the draft flows effectively d. Is the draft: i. Understanding, ii. Comprehensive, iii. Persuasive, iv. Reader friendly e. Make corrections by: i. Adding, ii. Deleting, iii. Rearranging, iv. Changing 4. Editing a. Proofread draft after revision b. Check punctuation, c. Check grammar, d. Check spelling, e. Check typos
After all of the above steps are complete, the business writing should make it to its final phase of completion, and be ready for the eyes of its audience.

Email-Managers
To: managers@fashionrisk.com
From: Tammala.martin@fashionrisk.com

Subject: Change in Store Operations

Good Morning,

I would like to first off commend you on your constant dedication to the company. Your hard work and performance has always gone above expectation. That is why it is hard for me to compose and send you this message. We are having changes that will affect you and all hourly positions. I know your location is one of our top performers, and that is appreciated as well as valued beyond recognition.

In order to keep our companies open and operating effectively we have to make changes. These changes are due to the economy and budget performance from other locations. This solution is the only way that we can guarantee work stability and keep your current wages the same.

We at Fashion Risk appreciate your continuous support. Starting October 1, 2012 the new changes will be as follows:

• No new stores will open • Full time employees work four days a week with 10 hours a day. • Part time employees will have to consolidate hours into one, two, or three- day workweeks. • Sunday the stores will be closed • The store will open up an hour later and close an hour earlier

The good news is that full time employees will have a weekday to handle personal business without taking off and losing their hours.

In conclusion, I would like to thank you again for your hard work, dedication, and the performance that you have given to our company to make it successful. Please keep up the good work: as it does not go unnoticed. If you have any further questions please do not hesitate to contact me directly.

Sincerely,

your name
Public Relations Manager

Employees – Business Memo

December 4, 2011

To: Employees

From: your name

Subject: Change in Store Operations

Our company is making changes within its operating structure to combat rising operating prices in this tough economy. These changes will enable us to keep maximizing the company operating to its full potential.

In one week all Fashion Risk stores will remain closed on Sundays. I know this sounds difficult. However, there is a benefit. The new work schedule for fulltime employees will be four 10-hour shifts, with one day off during the business week. The full time staff is able to maintain a 40-hour work week, and part time employees will work one, two, or three days a week depending how the manager prepares the schedule for the week.

In addition the plans for new locations have been put on hold, and no current stores will be closing. We do expect a positive turn around in our economic crisis. We are working really hard to ensure that our employees do not suffer any negative impact from any of these forthcoming changes.

I do thank you for understanding these changes. I appreciate your dedication to our company. If you have any questions please contact your store manager regarding your new schedule.

Sincerely,

your name
Public Relation Manager

Public –Letter

Dear Valued Customer,

Starting October 1st, 2012, all stores will have to modify their hours of operation. Our location will open an hour later, and close an hour earlier. When we organized and structured this new schedule we are glad to announce that these changes will not affect our current full time staff as they are not affected, they will maintain a full time schedule.
The new hours of operation are listed below:

Monday – Saturday: 10am – 8pm.
Sunday – Closed

These new changes have to be made in order to keep our business going, and our commitment to our staff and customers. Also, because of this new change we have made, no current store will be affected by closing, and new locations are on hold until further notice.

We always look forward to see you again at Fashion Risk. If you bring this letter you will receive an additional 10% discount on your next purchase.

Sincerely,

Public Relations Manager
P: 440-542-1122
F: 440-542-1100

Associate Level Material
Appendix D

E-mail Etiquette

Read the following e-mails. For each e-mail: • Describe any content and formatting errors found. • Determine if the content is appropriate for a workplace setting. If it is, explain why. If not, identify the errors made and rewrite the e-mail, to be appropriate.

| |
|E-mail One |
|To: Tom |
|Subject line: Talent Reallocation |
| |
|Tom, |
| |
|This e-mail is in reference to the two employees who are going to be terminated Friday. We have determined that they are Nicole Stone|
|and Lorenzo Torres. As we discussed yesterday, their performances are not on par with those of other employees in the accounting |
|department; interventions with these employees have not been successful in helping them improve their performance. Let’s plan to meet|
|with them individually in the conference room between 3:00 and 4:00 p.m. |
| |
|Thanks, |
|Andrea |
| Responses to questions 1 and 2. |
| |
|I do not see any errors in this email |
|This email was appropriate for the workplace, because it was constructed in a professional way. It talks about a specific matter in a|
|clear and concise manner. |
|Rewrite e-mail if necessary |
| |
|E-mail One |
|To: |
|Subject line: |

| |
|E-mail Two |
|To: Manager |
|Subject line: doc u wanted |
| |
|Dear Manager, |
|Attached to this e-mail is the doc you wanted with the info on that lake project. I hope everything in it is str8 and the way U want |
|it!!!! |
| |
|BTW, did you see Last Comic Standing last night? I was totally ROFL at the bald dude!! :-} |
| |
|B Cool, |
|Employee X |
|Responses to questions 1 and 2 |
| |
|This email has abbreviations that are related to text talk. Bad grammar. |
|This email is not appropriate for the workplace, because it is impersonal and unprofessional by opening up with “Dear Manager”. Then|
|it becomes personal when speaking about a matter that is completely irrelevant and unprofessional. The author was indecisive about |
|his audience was it is friend or manager? |
|Rewrite e-mail if necessary |
| |
|E-mail Two |
|To: Mrs. Klein |
|Subject line: Lake Project Document |
| |
|Good morning Mrs. Klein, |
| |
|Per your request, I have attached the information regarding the Lake Project. Please let me know if there is anything else you need. |
| |
|Thank you and have a great day, |
|your name |

| |
|E-mail Three |
|To: Cubicle Neighbor |
|Subject line: COURTESY |
| |
|Dear Cubicle Neighbor, |
|I really do not appreciate it when you talk loudly on the phone. It is hard for me to think straight and get my work done. YOU ARE |
|NOT MORE IMPORTANT THAN ANYONE ELSE AROUND HERE!!!!! You should be more considerate of the fact that we are in an open workspace. |
|THANKS for what I assume will be an improvement that is NEEDED. |
| |
|Your neighbor |
|Responses to questions 1 and 2 |
| |
|The approach is wrong. The words in capital means that the author is yelling. The author is also being sarcastic. |
|This email is not appropriate for the workplace. I do not think that this matter should have even been written. It should have been |
|discussed in person after bringing it to a manager’s attention. The manager will handle this matter. |
|Rewrite e-mail if necessary |
| |
|E-mail Three |
|To: Cubicle Neighbor |
|Subject line: Courtesy |
| |
|Hello Neighbor, |
| |
|I am writing this email in hopes of getting some compassion and understanding from you. I like you as a person and sometimes there |
|are things that you do and say that I do not think that you know can be taken offensively and disrespectful. I just wanted to bring |
|this to your attention before our manager says something to you. Also, If you do not mind, can you please lower your voice a little |
|bit while you are on the telephone; I would appreciate it a great deal. |
| |
|Thanks so much for all of your help, |
|your name, |
|Your co-worker |
| |
| |
| |

| |
|E-mail Four |
|To: All company employees |
|Subject line: URGENT—Your reply needed TODAY |
| |
|Employees, |
|About 25% of you have not let me know whether or not you plan to attend the company cookout Saturday. We have to provide the caterer |
|with a final number TODAY, so I need those of you who have not let me know to e-mail me ASAP and tell me if you are coming and how many |
|family members you are bringing. This is urgent, so please don’t delay in responding. |
| |
|Thanks, |
|Carol |
|Director |
|Responses to questions 1 and 2 |
| |
|The only error would be the words written in Capital letters. They can be taken offensively. |
|This email is not appropriate for the workplace, it does not promote goodwill |
|Rewrite e-mail if necessary |
| |
|E-mail Four |
|To: All company employees |
|Subject line: Please respond immediately (time sensitive) |
| |
|Good Day employees, |
| |
|As you all know our company cookout is this Saturday and I have not received a response from about 25% of you and I want everyone that |
|is coming to be able to eat and enjoy the festivities. In essence, I have to give the caterer a final number by close of business today,|
|so please respond to this email with the amount of family members you intend to bring. If I do not receive any responses I will assume |
|that you are not coming. |
| |
|Thanks and have a great week, |
| |
|Carol |
|Director |

Tuition Reimbursement Implementation Report Business is all about finding the right balance between performance, integrity and employee retention. One positive way of retaining employees and helping them grow in their careers is a tuition reimbursement program. National statistics show during the past decade, more companies are offering a tuition reimbursement program. Universities and community colleges offer more flexible classroom hours for students who work and some even offer online degree programs. The following report will discuss how implementing tuition reimbursements can affect and benefit both the company and the employees. In 2003, companies paid an estimated $10 billion in tuition reimbursements, according to a 2004 survey by Workforce Management. “More individuals are taking advantage of this benefit, “said Debra Johnson, benefits manager of LifeBridge Health, which owns and manages, Sinai Hospital, Northwest Hospital, Levindale Hospital, and Jewish Convalescent Home. “It’s a good investment for all of our employees.” Small businesses also are using tuition benefits as a means of luring good workers from top companies. Covering tuition costs for employees also can save small businesses money in staff turnover by encouraging entry-level workers to train for jobs with greater responsibility. Types of careers people with a degree have are more varied than people realize. Of course it involves the obvious, such as management and marketing, but there’s an increasing need for business majors to apply for their skills in government, international commerce, health care, and non-profit organizations. These areas serve as the backbone for the economic, political, and social systems at all levels. A business degree can be applied to virtually any industry and can also be used to help a person have a successful career. Cited below from: BusinessSchoolEdge.com’s information on the earning potential of people who have degrees.
Associates Degree in Business Administration
Associate degree programs are generally two-year programs offered by technical institutes or community colleges. They are designed to give students a general education in business, and there are many satisfying careers available to the holder of an associate’s degree in business. Here are the starting salaries in business careers for associate’s degree holders. • Office Manager $37,380 • Executive Assistant $41,850 • Retail Store Manager $41,850 • Administrative Assistant $29,893 • Human Resources $49,821 • Customer Service Representative $31,886
Bachelor in Business Administration There are many rewarding careers available to the proud graduate of a bachelor’s program in business administration. Here is a breakdown of the various positions and their average salaries. Remember, salaries vary considerably with experience, so you can assume starting business salaries are somewhat lower. • Controller (Financial) $87,777 • Human Resources Manager $61,526 • Project Manager, • IT $78,446 • Project manager, Construction $76,908 • Human Resources Director $72,806 • Executive Administrative Assistant $36,454
Masters in Business Administration
Just as recruiting has increased in the United States, MBA salaries also have risen—as have tuition costs. MBA graduates want a return on this substantial investment in their education, and it looks like they’re getting it. MBA degree holders have the strongest hold on the highest business career salary. • Consulting $101,736 • Energy Utility $100,263 • Finance $103,122 • Health Care $111,477 • High Tech $ 98,621 • Manufacturing $ 98,417 • Nonprofit/Government $ 73,125 • Products/Service $ 94,558
The Business PhD While an MBA or business administration degree can offer extensive training, they are becoming more and more common. Earning a doctorate in business can help an employee get ahead of the competition and land a high paying business position or teaching job. Many CEO’s today have a business administration doctorate degree, but there is also a more traditional PhD program available in business as well. Here are the differences in the two degrees and the starting salaries in business PhD holder’s arenas. • Doctor of Philosophy in Organization and Management this degree PhD program in business focuses intensively on preparing candidates to conduct highly specialized scholarly research. They focus on the development of new theory in management, economics and related fields. Most holders of a business PhD become faculty at Business schools. An Associate Professor at a Business School can expect a starting salary of about $110,000 a year, with a full professor eventually earning closer to $150,000 a year. • Doctor of Business Administration
This degree is not a PhD, but a DBA degree program; which focus on the application of theory rather than on the development of new theory. While also intended to prepare graduates for academic careers, the DBA, by virtue of its focus on application of theory, has more practical application in managerial settings than the PhD and can. Therefore it has a much higher earning potential in the business world. Most CEO’s have beginning salaries in the range of $140,000, with a nearly unlimited earning potential—depending on the success of the corporation and experience. Businesses that offer tuition reimbursement have better retention from their employees. A more accurate perception of the business environment is a stronger business, sustainable enterprise, and above all mental peace for employees working in the businesses that provide these benefits. Failure in business occurs because people are not provided with an environment to think, plan, and execute effectively as a team. Education and a degree provide people to succeed with their talents. Benefits for the employers offering tuition reimbursement according to BusinessSchoolEdge.com:
Employee Skills Employees are able to further their education they will become more skilled and knowledgeable in their field. As a result, they will provide more value to the company. The knowledge and skills which employees gain from their education can translate to higher productivity and possibly more revenue and profits for the company.
Employee Retention Offering a tuition reimbursement program will help a company retain good employees. Statistics show, employees who have a goal to further their education will be more inclined to stay with the company if it pays for their tuition. Also, many companies make it a requirement that employees stay with the company for a certain period of time after their education in order to receive the full tuition reimbursement. This gives the employees an incentive to remain loyal to the company.
Increased Job Security
Even in a rough economy, a college degree affords a greater level of job security. In November 2008, the unemployment rate for workers with a college degree hit 3.1 percent, according to the Bureau of Labor Statistics. While that was the highest level of unemployment for college grads in several years, it was still lower than the 10.5 percent unemployment rate for those without a high school diploma, and the national average unemployment rate of 6.7 percent.
Conclusion
In conclusion, since the company has already approved a budget for the employee benefit expansion, the company should truly consider the tuition reimbursement implementation. This opportunity can help the phenomenon continues to perpetuate in today’s knowledge economy. It is clear that a tuition reimbursement program helps recruit, retain, and develop top talent. It helps lengthen the employees stay with the company, and the employee’s performance level is enhanced thus, a thriving, growing, and profitable business. This benefit will ultimately create a win-win situation for our company.

References
Brunot, T. (2012). eHow Money. What is the Effectiveness of Tuition Reimbursement for Retention and Recruitment Retrieved from: http://www.ehow.com/facts_7165616_effectiveness-tuition-reimbursement-retention-recruitment_.html
BusinessSchoolEdge.com. (2012). Starting Salaries in Business: How much can you make Retrieved from: http://www.businessschooledge.com/starting-salaries-for-business-school-graduates eLearners. (2012). Education Resources. Retrieved from http://www.elearners.com/careerstimuluspackage/stimulate-my-career/what-s-a-degree-worth-to-you/
Golden Gate University. (n.d). Admissions and Tuition Costs Retrieved from: http://www.ggu.edu/admissions_and_costs/tuition_financial_aid/financing_options
United States Department of Labor. (2012). Bureau of Statistics Retrieved from http://www.bls.gov/

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