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Operations at Ben and Jerry's

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Ben and Jerry’s is popular ice cream company. They manufacture ice cream, sorbet, and frozen yogurt world wide. Ben and Jerry’s started in 1978 as a small ice cream scoop shop in a renovated gas station in Burlington, Vermont. The company has now expanded to a headquarters in Burlington, a factory in Waterbury, VT, and many scoop shops around the globe. Ben and Jerry’s is well known, not just for their tasty, chunky, ice cream but because of their support of many political issues and promotion of sustainability. The mission statement of Ben and Jerry’s has three parts: product, economic, and social.
Product: “To make, distribute, and sell the finest quality all natural ice cream and euphoric concoctions with a continued commitment to incorporating wholesome, natural ingredients and promoting business practices that respect the earth and the environment.”
Economic: “To operate the company on a sustainable financial basis of profitable growth, increasing value for our stakeholders and expanding opportunities for development and career growth for our employees.”
Social: “To operate the company in a way that actively recognizes the central role that business plays in society by initiating innovative ways to improve the quality of life locally, nationally, and internationally.” Ben and Jerry’s also values many economical, social justice, and environmental issues. Some of the many issues they support include: GMO labeling, Fairtrade, and LGBT equality. Being honest about being in support of these issues is one of the strategies Ben and Jerry’s uses to gain a significant customer base. Consumers want to support a company that cares about issues that affect them or that they are in agreement on. Another strategy used by Ben and Jerry’s is the exclusive flavors they offer. They have many of the common ice cream flavors: mint chip, chocolate chip cookie dough, cookies and cream, etc. However, they feature original flavors like Phish Food® – chocolate ice cream, caramel and marshmallow swirls, and chocolate fish pieces, and Cherry Garcia® - cherry ice cream with cherries & fudge flakes. Every ice cream is uniquely named which attracts customers to their brand as well.

Ben and Jerry’s uses a distinctive transformation process to produce delicious and high quality ice cream flavors. The process starts with the cows. Raw milk is sent to the St. Albans Cooperative Creamery in St. Albans, VT. At the co-op, the milk is separated into heavy cream and condensed skim milk. The milk and cream are shipped back to the Ben and Jerry’s factory and pumped into four 6,000-gallon storage silos. These silos keep the dairy at 36˚ F until it is needed to make ice cream. When the ice cream making process begins, heavy cream, condensed skim milk, liquid cane sugar and a natural stabilizer are combined with egg yolks and cocoa powder (if making chocolate ice cream.) The ingredients are blended for about 6 to 8 minutes. The result is either a sweet cream or chocolate mix. The mix is transferred through strainers in a surge tank. It is held there until the pasteurization process begins. The next step is the pasteurization and homogenizer process. In pasteurization, the mix is heated to 180˚F. This kills any harmful bacteria in the product. The homogenizer takes the warm mix and forces it under high pressure through a very small opening so fat particles are finely divided and emulsified so they do not separate from the rest of the mix. Following this step, the mix is pumped into the tank room. It is held in six 5,000-gallon storage tanks at 36˚ F for four to eight hours. This allows the ingredients to intermingle for the most flavorful product. From here, the mix is pumped into the flavor vats. Flavors like peppermint and cherry are added to the mix depending on the ice cream flavor. After flavor is added the mix is moved into the freezer. Liquid ammonia is used as a freezing agent. The mix is frozen against the walls of the barrel and a revolving blade scrapes it away. The blade moves the mix from the back of the barrel to the front. When it exits the barrel, it is ice cream! The next step is adding the final ingredients to the product. Chunks of candies, cookies, or fruit are added as well as any swirls like chocolate, caramel or peanut butter. These are mixed into the ice cream to finish the flavor profile. The ice cream is then dispensed into pint containers. The automatic filler fills 120 pints a minute. The lid is added to the pint and then pushed on a conveyer belt into a huge 30˚ below zero freezer. The pints spend three hours in the freezer until they reach a fully-frozen and solid consistency. The final step in the product process is the bundler. The bundler wraps pints for shipment. Each pack has eight pints, about a gallon of ice cream. From here, ice cream is shipped to many grocery stores, gas stations, and convenience stores around the world. One can see, through the transformation process, the high quality standards Ben and Jerry’s holds their product to. Every step in the creation keeps the mix/ice cream at a specific temperature to ensure safety and a high quality product. They use innovative machinery and a unique process as well as high quality and locally sources ingredients are used whenever possible. This allows the freshest ingredients possible to create a superior ice cream. I was unable to find information on the amount of production capacity or inventory Ben and Jerry’s holds. However, since the machinery they use is able to fill 120 pints a minutes one would imagine the capacity is very high. I would also imagine that the inventory on hand is very large quantities to make the massive amount of ice cream that is distributed around the globe.

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