...The Web Resource Space Model Web Information Systems Engineering and Internet Technologies Book Series Series Editor: Yanchun Zhang, Victoria University, Australia Editorial Board: Robin Chen, AT&T Umeshwar Dayal, HP Arun Iyengar, IBM Keith Jeffery, Rutherford Appleton Lab Xiaohua Jia, City University of Hong Kong Yahiko Kambayashi† Kyoto University Masaru Kitsuregawa, Tokyo University Qing Li, City University of Hong Kong Philip Yu, IBM Hongjun Lu, HKUST John Mylopoulos, University of Toronto Erich Neuhold, IPSI Tamer Ozsu, Waterloo University Maria Orlowska, DSTC Gultekin Ozsoyoglu, Case Western Reserve University Michael Papazoglou, Tilburg University Marek Rusinkiewicz, Telcordia Technology Stefano Spaccapietra, EPFL Vijay Varadharajan, Macquarie University Marianne Winslett, University of Illinois at Urbana-Champaign Xiaofang Zhou, University of Queensland Other Books in the Series: Semistructured Database Design by Tok Wang Ling, Mong Li Lee, Gillian Dobbie ISBN 0-378-23567-1 Web Content Delivery edited by Xueyan Tang, Jianliang Xu and Samuel T. Chanson ISBN 978-0-387-24356-6 Web Information Extraction and Integration by Marek Kowalkiewicz, Maria E. Orlowska, Tomasz Kaczmarek and Witold Abramowicz ISBN 978-0-387-72769-1 FORTHCOMING The Web Resource Space Model Hai Zhuge Chinese Academy of Sciences Hai Zhuge Key Lab of Intelligent Information Processing Institute of Computing Technology Chinese Academy of Sciences P.O. Box 2704-28 No. 6 Science South...
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...Journal of Operations Management 20 (2002) 121–134 The service concept: the missing link in service design research? Susan Meyer Goldstein a,∗ , Robert Johnston b , JoAnn Duffy c , Jay Rao d a c Department of Operations and Management Science, University of Minnesota, 321 19th Avenue S, Minneapolis, MN 55455, USA b Warwick Business School, University of Warwick, Coventry CV4 7AL, UK Gibson D. Lewis Center for Business and Economic Development, Sam Houston State University, Huntsville, TX 77341-2056, USA d Management Division, Babson College, Babson Park, MA 02457, USA Abstract The service concept plays a key role in service design and development. But while the term is used frequently in the service design and new service development literature, surprisingly little has been written about the service concept itself and its important role in service design and development. The service concept defines the how and the what of service design, and helps mediate between customer needs and an organization’s strategic intent. We define the service concept and describe how it can be used to enhance a variety of service design processes. As illustrations here, we apply the service concept to service design planning and service recovery design processes. Employing the service concept as an important driver of service design decisions raises a number of interesting questions for research which are discussed here. © 2002 Elsevier Science B.V. All rights reserved. Keywords: Service...
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...BILL MONGELLUZZO. Journal of Commerce. New York: Dec 11, 2006. pg. 1 Abstract (Document Summary) A benefit of the agile port model is that it provides a terminal operator with the flexibility to move back and forth between an agile port and a traditional port operation. When a terminal operator has a close working relationship with a shipping line and railroad, the carriers provide destination information on each container so the terminal operator can build full trains that the railroad simply hooks and hauls from the terminal. Full Text (1357 words) (Copyright 2006 Commonwealth Business Media. All rights reserved.) Mike Lingerfelt, president of Washington United Terminals in Tacoma, envisions the day when ocean carriers will send strings of vessels from Asia to the U.S. carrying only intermodal cargo destined for inland rail hubs such as Chicago, Atlanta and Dallas. The ships would carry little if any local cargo, allowing terminal operators to move the containers directly to intermodal trains as they are unloaded from the vessel. "Once the industry can get there, it will increase the velocity of the cargo flow through the terminal significantly," Lingerfelt said. Washington United Terminals, Hyundai Merchant Marine, the Port of Tacoma, BNSF Railway and the engineering and consulting firm TranSystems cooperated in a 2003 demonstration project of the concept known as the agile port. Vessels were block-stowed - that is, containers destined for the same area are stored on the ship...
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...Servqual and Gronroosʼs Service Quality Model Perspective Journal: Asian Social Science, Vol. 8, No. 13, 2012 The article explores the effect of service quality on customer satisfation, by the use of service quality models, SERVQUAL and Gronroos. The outcome of this study is not reflected in the abstract, but it does state that suggestions for managers on implementing these concepts, are given. Both SERVQUAL and Gronroos are previously described phenomenons in service quality theory. The article seeks to compare the two models, and as a result the article takes form as a descriptive and exploratory approach. As mentioned before, the article explores service quality models, SERVQUAL and Groonroos and the article limits itself to these two service quality models and their individually limited appllication areas. The article argues that customer satisfaction is influenced by a variety of quality subjects, these include functionalty, technical, company image and service quality, and it seeks to find the effect from the aforementioned service quality models. Author: J. Will M. Bertrand and Jan C. Fresco Title: Modelling and Simulation, Operations management research methodoligies using quantitative modeling Journal: International Journal of Operations & Production Management, Vol. 22, No. 2, 2002, pp. 241-264 The research question in this article can be as such: “How can quantitative modeling research further the understanding of operations management?”. The article, thus...
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...DIFFERENCES M.Arsalan Tahir & Hatim jabbar Abstract: This study attempts to differentiate concepts and operations to execute the conventional insurance and Takaful. Management, financing, ownership and accounting system creates difference between both apparatus. Conventional insurance based on Riba (interest), Gharrar (uncertainty) and Maisir (Gambling), which are prohibited in Islam. Unlike Insurance, Tabbarro (voluntarily) and Ta’wan (mutual assistance) are cornerstone of Takaful fund. Rich literature in study, collected from secondary source, describe the differences discussed above. INTRODUCTION: Miss haps, disasters, damages and risks are inevitable in Human life, but manageable. To manage risks, damages through fire, floods, accidents, and Business, Man has find out ways to protect him from these challenges. Conventional insurance and Takaful are the ways to protect lose, but both have major differences in concepts and operations. Insurance definition According to Pfeiffer (1956) defines as “insurance is a device for the reduction of risk of one party, called the insured, through the transfer of particular risks to another party, called the insurer, who offers a restoration, at least in part, of economic losses suffered by the insured. Takaful, is drive from Arabic word “Khlafa” mean mutual guarantee, Islamic alternative to insurance promotes the concept of social solidarity, cooperation and mutual indemnification of losses of members. It is a pact among...
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...which being the single-battle concept. The foundational constructs and very nature of the MAGTF ranging from task organization, capabilities, assets, and employment models across the spectrums of warfare, warfighting functions, and domains characterize and achieve this concept of single-battle. This inter-connectivity of assets and capabilities all couched within a Commander’s Design, allows for the MAGTF to be preeminently qualified to conduct operations in which all activities are driven towards a single goal and mutually support each other. Each of the MAGTFs’ elements, the Command Element (CE), the Ground Combat Element (GCE),...
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...OIM 310 Intro to Management Science - The most frequently used methods in modeling and analyzing business and economic problems. The process of abstracting and model building, and the role of various types of models in description and decision making. OIM 320 Quality Management - Quality control concepts including: fundamental computer and statistical concepts: Statistical Process Control (SPC) using control charts; methods for quality improvement; acceptance sampling; industrial experimentation and reliability. OIM 321 Business Process Simulation - Computer simulation presented for carrying out trial-and-error experiments on computer approximations of real, management systems. The goal is to 1) validate a new idea quickly, 2) diagnose potential product design problems, 3) optimize performance of complex systems, and 4) learn about something complex. The Arena environment, based on the SIMAN language, used to build models and video game-like animations. Prerequisites: (FINOPMGT 347 or OIM 301) and (FINOPMGT 353 or OIM 310) OIM 322 Business Forecasting - Introduction to the uses, limitations, and shortcomings of various short-term and long-term forecasting techniques. Problems selected from accounting, finance, management and marketing. Prerequisite: upper-level Isenberg School of Management standing. OIM 410 Business Process Optimization OIM 412 Supply Chain Management - Integrated supply chain constitutes a core firm competency, spanning most business functions...
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...integrating decimal fractions into the place value system and developing understanding of operations with decimals to hundredths, and developing fluency with whole number and decimal operations; and (3) developing understanding of volume. Year-at-a-Glance Instructional Window 1 Unit 1.1: Expanding Understanding of Place Value and Decimals Unit 1.2: Comparing and Rounding Decimals Instructional Window 2 Unit 2.1: Adding and Subtracting Decimals Unit 2.2: Developing Multiplication and Division Strategies Instructional Window 3 Unit 3.1: Solving Problems including Volume Unit 3.1: Using Equivalency to Add and Subtract Fractions Instructional Window 4 Unit 4.1: Understanding the Concept of Multiplying Fractions by Fractions Unit 4.2: Developing the Concept of Dividing Unit Fractions Instructional Window 5 Unit 5.1: Classifying Two Dimensional Geometric Figures Unit 5.2: Exploring the Coordinate Plane Unit 5.3: Representing Algebraic Thinking Fluency and/or Culminating Standards 5.NBT.5 Fluently multiply multi-digit whole numbers using the standard algorithm. (Fluency standard will be assessed on PIA 5.) Copyright 2014 District of Columbia Government Grade 5 Overview OPERATIONS AND ALGEBRAIC THINKING o Write and interpret numerical expressions. o Analyze patterns and relationships. NUMBER AND OPERATIONS IN BASE TEN Understand the place value system. Perform operations with multi-digit whole numbers and with...
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...Business model as a creative entrepreneurs, business ideas come from the rich opportunities and logical, and could eventually evolved into a business model. The formation of the logic is: opportunity is passing through the creative resources portfolio clear the possibility of market demand (schumpeter, 1934; Kirzner, 1973), market demand is not clear or not by use of the resources or capabilities. Although it first appeared in the 50 s, but it was not until the 90 s began to be widely used and spread, has been hanging in the mouth of the entrepreneur and venture investors a noun. Have a good Business Model, guarantee have half the success. Business model is the company through what way or ways to make money. In short, the beverage company to make money by selling drinks; Express company to make money by delivery; Internet companies through the click rate to make money; Communications companies by receiving spending money; The supermarket through the platform and storage to make money, and so on. As long as there is place of making money, there is a business model. Along with the market demand is becoming more and more clear and increasing resources accurate definition, an opportunity to beyond its basic form, gradually evolved into the creative concept (commercial), including how to meet the market demand or core resource allocation plan. With their own ascension of the concept of business, it is more complex, including the product/service concept, the market concept, supply...
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...Chapter 2 - Database System Concepts and Architecture Data Models, Schemas and Instances A characteristic of the database approach is that it provides a level of data abstraction, by hiding details of data storage that are not needed by most users. A data model is a collection of concepts that can be used to describe the structure of a database. The model provides the necessary means to achieve the abstraction. The structure of a database is characterized by data types, relationships, and constraints that hold for the data. Models also include a set of operations for specifying retrievals and updates. Data models are changing to include concepts to specify the behaviour of the database application. This allows designers to specify a set of user defined operations that are allowed. Categories of Data Models Data models can be categorized in multiple ways. • High level/conceptual data models – provide concepts close to the way users perceive the data. • Physical data models – provide concepts that describe the details of how data is stored in the computer. These concepts are generally meant for the specialist, and not the end user. • Representational data models – provide concepts that may be understood by the end user but not far removed from the way data is organized. Conceptual data models use concepts such as entities, attributes and relationships. • Entity – represents a real world object or concept • Attribute - represents...
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.............................................................................................................. 5 Overview ....................................................................................................................................................... 5 Additional Exam Resources........................................................................................................................... 5 General Exam Tips......................................................................................................................................... 6 What’s On the Exam ..................................................................................................................................... 7 ITIL Core Concepts ...................................................................................................................................... 12 Services ................................................................................................................................................... 12 Service Management .............................................................................................................................. 12 ITIL as a Good Practice Framework ......................................................................................................... 12 The Service Lifecycle ............................................................................................................................... 12 Processes...
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...Course Title OPERATIONS MANAGEMENT Courses with numerical and conceptual focus Course Planner 16031::Gurpreet Kaur Lectures 3.0 Tutorials Practicals Credits 1.0 0.0 4.0 TextBooks Sr No T-1 Title Operations Management Reference Books Sr No R-1 R-2 Other Reading Sr No OR-1 OR-2 OR-3 OR-4 OR-5 OR-6 OR-7 OR-8 OR-9 OR-10 OR-11 OR-12 Journals articles as Compulsary reading (specific articles, complete reference) The four things that a service Business must get right HBR Article , Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR , Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. , Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. , Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. , National Cranberry Cooperative HBS #688122. From Case Map , John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p , To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p , Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 , Process Control at Polaroid , HBS, #693047 , LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p , Johson Control Automotive Systems , HBS,#69308623p , Title Operations Management Concepts, Techniques & Applications Operations Management Author...
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...Value chain analysis Value chain From Wikipedia, the free encyclopedia Jump to: navigation, search Popular Visualization The value chain, also known as value chain analysis, is a concept from business management that was first described and popularized by Michael Porter in his 1985 best-seller, Competitive Advantage: Creating and Sustaining Superior Performance.[1] Contents[hide] * 1 Concept * 1.1 Activities * 2 Significance * 3 SCOR * 4 Value Reference Model * 5 References * 6 See also | [edit] Concept A value chain is a chain of activities for a firm operating in a specific industry. The business unit is the appropriate level for construction of a value chain, not the divisional level or corporate level. Products pass through all activities of the chain in order, and at each activity the product gains some value. The chain of activities gives the products more added value than the sum of added values of all activities. It is important not to mix the concept of the value chain with the costs occurring throughout the activities. A diamond cutter can be used as an example of the difference. The cutting activity may have a low cost, but the activity adds much of the value to the end product, since a rough diamond is significantly less valuable than a cut diamond. Typically, the described value chain and the documentation of processes, assessment and auditing of adherence to the process routines are at the core of the quality certification of the business...
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...Department- CPE FOUR PILARS OF OBJECT ORIENTED DESIGN HOMEWORK NO.3 Submitted By: Depone, Carmela R. CPE52 Submitted To: Mr. Dwight Sabio Instructor Date Submitted: August 4, 2014 ABSTRACTION A model of a complex system that includes only the details essential to perspective of the viewer of the system or Only the characteristics of the system that are essential to the problem being studied are modelled; minor or irrelevant details are ignored. Example and Explanation * An abstraction is a model of a complex system that includes only the essential details. * Abstractions are the fundamental way that we manage complexity. * Different viewers use different abstractions of a particular system. * Thus, while we see a car as a means of transportation, the automotive engineer may see it as a large mass with a small contact area between it and the road. What does abstraction have to do with software development? * The programs we write are abstractions. * A spreadsheet program used by an accountant models the books used to record debits and credits. * An educational computer game about wildlife models an ecosystem. * Writing software is difficult because both the systems we model and the processes we use to develop the software are complex. * One of our major goals is to convince you to use abstractions to manage the complexity of developing software. Advantages / Pros * Helps to manage the complexity...
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...Programme OPERATIONS MANAGEMENT ASSIGNMENT OCTOBER 2010 – SEPTEMBER 2011 Sections: Page 1 Course Overview 2 2 Assignment topics 4 3 Writing up your assignment (Individual or Group) 7 4 Guide to approaching case studies 12 Class title Operations Management Credits 10 Class aims Operations Management refers to those activities which are more or less directly concerned with the creation and delivery of goods and services. The course is intended to give you a theoretical framework for thinking about operations in both manufacturing and service contexts and to describe some practical applications of operations management. In the course we will address key aspects of design, planning and control of operations systems, and to provide an understanding of the operations function in a global context. Learning outcomes Subject specific knowledge and skills including: • Understand the history of Operations Management as a subject and consider the challenges facing Operations in future with particular reference to service operations, value adding and sustainable competition. • Understand the need for an Operations Strategy to operate with a Business Strategy • Describe Operational strategies in terms of Fit, Sustainability and Risk • Assess the choices and trade-offs inherent in developing an operations strategy (assessment of alternative strategies) • Describe the nature of operations as an...
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