...Applications of Operations Research planning, routing, scheduling, forecasting, process analysis and decision analysis. OR is also contributing greatly to healthcare services such as surgical and bed scheduling, portering operations, emergency transport, accident trend analysis and treatment optimization. In the service sector, OR techniques have been found especially helpful when dealing with variability in service delivery such as call centres, queues for service and medical wait times. A sampler of typical OR applications includes: • • • • • • • • • • • • Optimization of LTL trucking (Yellow Freight) Optimal package designs (Domtar Packaging, Ltd) Manpower planning models (Treasury Board Secretariat) Aircraft operations (Delta Airlines) Surgical bed optimization (Fraser Health Authority) Pre-board passenger screening (Vancouver International Airport ) Switching network studies (Bell-Northern Research, Ltd) Maintenance Strategies for the US Coast Guard Revenue Management (American Airlines) Resource allocation in a mental health hospital (Douglas Hospital) Routing of Waste Trucks (Waste Management Inc.) Rail Car Optimization (CP Rail) Successful OR applications can be found in a broad array of industries dealing with challenges such as OR has been applied in many industry sectors including the following: Transport and Travel. OR techniques are used by airlines and rail companies to offer varying fares and make higher revenues by filling more seats at different prices - an...
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...Need for Teams Samantha Smith Need for Teams Background Goals and Objectives: The objectives for the first years of operation include are to include creating a medical call center that will be improved and have better customer service as well as exceeding the patients' expectations. Our agents will provide high-quality healthcare advice, products or assistance to residents of the area. We will serve our community’s needs. Forming a health care facility that fully capable to survive on its own cash flow within 10 months or less. To increase the number of call volume by 50% per year through improved customer service. To establish a creative website that includes online booking capability, as well complete information about the practice, hours, demographic information, health information and much more Mission The mission of the call center is to create the health and wellness of the local people by providing them with access to high-quality medical care for people young and old. The center is committed to providing these services exceed the expectations of each our patients, resulting in a successful and respectable business. Keys to Success Patients are the key to making the healthcare function. The call center main focus is on patient care. Educating the patients on the importance of preventative care helps prevent other diseases from taking over their bodies. Giving the patient their yearly checkup allows the doctor to discover if they educate patients. Figure out...
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...Table of Contents MODULE TITLE: SUSTAINABLE SUPPLY CHAIN - 1 - DESIGN AND OPERATION - 1 - 1.0) INTRODUCTION - 3 - 1.1) WHAT IS THE ISSUE? - 3 - 1.2) CURRENT STATE OF RESEARCH - 4 - 2.0) SUPPLY CHAIN MANAGEMENT (SCM) - 6 - 3.0) SUPPLY CHAIN OPTIMIZATION (SCO) - 7 - 4.0) SUPPLY CHAIN RESILIENCE (SCR) - 9 - 5.0) CAN SUPPLY CHAIN BE OPTIMIZED AND RESILIENT? - 10 - 5.1) CONCLUSION - 12 - 6.0) REFERENCES - 13 - 7.0) APPENDIX - 17 - 7.1) VULNERABILITY FACTORS - 17 - 7.2) CAPABILITY FACTORS - 18 - 1.0) Introduction The fierce competition in global and local markets, has forced company leaders to focus more on developing and designing an efficient and effective supply chain network. Pishvaee and Torabi (2010) ascertain that one of the most strategic and important element of SCM is making a strategic decision on supply chain network design. And this design takes into consideration some critical parameters that come with a lot of variability, such as the flow mechanism across the chain, facility locations, sizes and numbers. Because this long-term decision will impact the competitiveness of the company in many years to come, therefore, the designed network should be robust with these uncertain parameters. As a robust SC structure is the source of sustainable competitive advantage in this turbulent economic downtown. Therefore a robust SC is capable of making a firm resilient (Tang, 2006). The remaining part of this write-up is organized...
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...Financial Performance Management Discover how to invest in opportunities that allow you to control costs, determine the best strategy, and use real-time data to make immediate adjustments. o Make better financial decisions faster using real-time data o Cascade your strategy across all levels of the banking organization o Deliver accurate costing information to make more informed decisions Less • Risk and Compliance Management Proactively monitor risks and internal controls to align strategy and operations, improve predictability, and sustain profitable growth. o Access all data via other systems, resulting in fewer disparities and lower costs o Manage risk proactively across multiple business lines with on-time, compliant monitoring o Reduce costs and improve efficiency with simple, integrated reporting interfaces Less • Sustainability Set sustainability strategies and execute against your objectives of minimizing risk and improving opportunities. o Tap into data companywide with analytics, dashboard, and reporting - for easier compliance o Reduce energy consumption by consolidating IT assets o Minimize e-waste with sustainable sourcing, recycling, and contamination prevention Less • Customer Service Contact Center Effectively manage call center activities and connect with your entire banking organization. o Track customer requests through multiple channels, for more "one and done" tickets o Provide call agent scripting and knowledge management tools to up-sell...
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...Nida Shehzad nidas88@gmail.com BSOP588 Managing Quality Juniper Network Quality Management Richard Sheng October 18, 2014 Juniper Networks, Inc. is an American manufacturer of networking equipment founded in 1996 by Pradeep Sindhu. It is headquartered in Sunnyvale, California, USA. Juniper Networks is in the business of network innovation. Our mission is to connect everything and empower everyone. The service providers, the biggest and busiest wireline and wireless carriers, cable and satellite operators, content and Internet services providers, and cloud and data center providers run on Juniper Networks. Juniper Networks went public on June 25, 1999. It was one of the most successful initial public offerings in history. It continues to grow and innovate, releasing new product, developing new technologies based on customer’s needs, and remaining at the forefront of high-performance networking. Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that Transform the experience and economics of networking. The company serves customers and Partners worldwide. Juniper Networks believe the network can create a connected planet that unleashes a great wealth of possibility, innovation, and discovery that cannot be measured. Juniper Networks has developed and productized some of the industry’s most groundbreaking, disruptive innovations...
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...user experience across diverse endpoints. Desktop virtualization (DV) has become a popular solution for addressing these needs. With hosted DV, the end-user’s desktop experience (operating system, applications, and associated data) is abstracted from the physical endpoint and centralized. The user’s desktop image is hosted as a virtual machine on a data center server. Users can access hosted virtual desktops from anywhere through DV appliances, smart phones, tablet computers, laptop and desktop computers, and other clients. Organizations deploying DV face many challenges, as the DV technologies potentially affect the entire IT infrastructure. To address these challenges, Cisco has developed Cisco® Virtualization Experience Infrastructure (VXI), a comprehensive architecture for desktop virtualization. Cisco VXI, which uses three existing Cisco architectures, includes designs for virtualized data centers, virtualization-aware borderless networks, and virtualized workspaces, and the critical services needed to support these architectures. Cisco VXI reduces the total cost of ownership (TCO), streamlines operations, simplifies management, and positions organizations for growth. This document describes the major elements of the Cisco VXI architecture and is a companion to the Cisco Validated Design guide, which provides detailed design best practices. The system is modular, which means that the Cisco VXI design can adapt and grow as new capabilities are brought to market. The reference...
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...3 SOLVING PROBLEMS & MAKING DECISIONS 326.3 EVALUATING ECONOMICS OF MANAGEMENT DECISIONS 326.4 MANAGING ENTERPRISE RISK & CONTINUITY 329.5 USING INFORMATION SYSTEMS FOR COMPETITIVE ADVANTAGE Competencies: 325.3.4: Problem Solving The graduate applies the problem solving process to solve organizational and team problems, and develops strategies to avoid decisionmaking pitfalls. 326.3.1: Decision Analysis The graduate analyzes risks and values and uses a variety of decision analysis tools and decision theory to evaluate alternatives during decisionmaking processes. 326.4.1: Enterprise Continuity The graduate analyzes enterprise continuity plans and the continuity planning process to ensure the inclusion of essential elements, processes, and stakeholder roles. 326.4.2: Continuity and the Global Marketplace The graduate applies international standards to company operations and assesses and recommends strategies for maintaining organizational stability and continuity in the global marketplace. 326.4.3: Contingency Planning The graduate develops and analyzes organizational contingency plans for responding to sudden and rapid environmental changes. 326.4.4 Risk Evaluation and Mitigation The graduate evaluates internal and external risks and recommends risk mitigation strategies and techniques to an organization. 326.4.5: Organizational Risk Management Programs The graduate develops and assesses enterprise risk management programs for organizations and incorporates industry best practices ...
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...IT Strategies for Uncertain Economic Times How Microsoft delivers high-value solutions at low cost to help organizations improve productivity, accelerate agility, and reduce costs Abstract Even in uncertain economic times, leading organizations recognize that investing in information technology (IT) is a key differentiator that can help improve productivity, accelerate agility, and reduce costs. Intended for IT leaders and procurement professionals, this paper describes how Microsoft, with a long history of delivering high-value solutions and market-leading innovation at low cost, helps organizations accomplish these goals. Specifically, this paper will help organizations build an optimized IT infrastructure plan, understand important solutions for saving money, capitalize on future innovations, and maximize investments with the Microsoft Enterprise Agreement. December 2008 1 The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft or its respective suppliers cannot guarantee the accuracy of any information presented after the date of publication. This white paper is for informational purposes only. MICROSOFT AND ITS RESPECTIVE SUPPLIERS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO THE INFORMATION IN THIS DOCUMENT. Complying...
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...IT Strategies for Uncertain Economic Times How Microsoft delivers high-value solutions at low cost to help organizations improve productivity, accelerate agility, and reduce costs Abstract Even in uncertain economic times, leading organizations recognize that investing in information technology (IT) is a key differentiator that can help improve productivity, accelerate agility, and reduce costs. Intended for IT leaders and procurement professionals, this paper describes how Microsoft, with a long history of delivering high-value solutions and market-leading innovation at low cost, helps organizations accomplish these goals. Specifically, this paper will help organizations build an optimized IT infrastructure plan, understand important solutions for saving money, capitalize on future innovations, and maximize investments with the Microsoft Enterprise Agreement. December 2008 1 The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft or its respective suppliers cannot guarantee the accuracy of any information presented after the date of publication. This white paper is for informational purposes only. MICROSOFT AND ITS RESPECTIVE SUPPLIERS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO THE INFORMATION IN THIS DOCUMENT...
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...Introduction of the Study: The present world is the world of information technology. Mobile phone is the revolutionary invention of science. This mobile has enriched our communication network. It has been possible to communicate from one corner to another by its contribution. Mobile phone is one of the important wonders of modern science. The standard of living of men has been changed by the contribution of this technology. At the beginning Telegraph was only one medium of communication. Alecgunder invented telephone in 1876. As a result, it has been possible to send the human voice to the remote. Electric sign is flown through the wire of both the telegraph and telephone. At the beginning of last century wireless was invented by Marcony which occurred revolutionary change in the communication. Consequently the necessary of adding wire by receiving & transferring not needed. In case of telephone it is set up one place which is not transferable, so problem occurs. In this situation mobile phone takes the place of telephone to overcome the problem. “Mobile Phone Service” is another name of silent revolution in Bangladesh. Mobile phone service is keeping important role in removing the digital divide. Mobile phone is contributing active role in receiving and sending information in the villages. Bangladesh enters the mobile world through the City Cell Company in 1993. In that time the cost of a connected mobile phone required more than one lack Tk for a mobile holder. Mobile...
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...offices, consisting of 225,000 employs worldwide. NCIF resides in Hopkinton, MA (USA). Communicating to the consumer is the key element in a successful business. Due to a fast paced world there are modernized techniques that all companies need to adapt and implement when it comes to marketing. There is several ways a company can reach out to their clients. A company must dedicate their time to keep their presence known to the public. In order for Johnson and Company to stay competitive and market to their clients and prospects, there are suggestions I have to help make this happen. First, the phones systems need to be updated from an analog system to a Voice Over IP (VOIP) system. One of the main advantages of VOIP is receiving and taking calls away from the office, if you have an internet connection. Another advantage to a digital phone system is clear and crisp sound creating a better experience for the caller. With VOIP you can set up phone conferences allowing you to see and hear the client or vendor. An after-hours machine can be utilized to provide information on the company and its products, website information, and any other details you want your customer to know about. (Zultys n.d.) Another upgrade that would need to take place is the way the customer orders are handled. A POS system is a way to analyze data sales, maintain a sales history, and improve accuracy by integrating...
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...Introduction to Operations Management Chapter 1 utdallas.edu/~metin 1 Learning Objectives Operations Management Introduction. Manufacturing and Service Operations. How can Operations Management help? utdallas.edu/~metin 2 OM = Operations Management Management of ANY activities/process that create goods and provide services » Exemplary Activities: Forecasting Scheduling, Quality management Profit 10% OM Cost 20% Marketing Cost 25% Why to study OM » Cost and profit breakdown at a typical manufacturing company » How to make more profit? Cost cutting. Which costs affect the revenue? » Management of operations is critical to create and maintain competitive advantages utdallas.edu/~metin Manufacturing Cost 45% 3 Operations Management Operations management: The management of the efficient transformation of inputs into outputs to effectively satisfy customers. The active role of operations: – Inputs become Outputs after some Transformation (Process or Operation) – Food processing example: Inputs Energy, Raw vegetables Energy, Metal sheets Energy, Vegetables Energy, Water, Vegetables Energy, Cans, Boiled vegetables utdallas.edu/~metin Transformation Cleaning Cutting/Rolling/Welding Cutting/Chopping Cooking Placing Outputs Clean vegetables Cans Cut vegetables Boiled vegetables Can food 4 Operations in services: Health care Inputs Doctors, nurses Hospital Medical Supplies Equipment Laboratories Processes Examination Surgery Monitoring Medication Therapy Outputs Healthy...
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...experience and profitability. While earlier, significant investments were directed toward digital customer engagement, in the times ahead, investments will predominantly focus on supply chain re-imagination. In this edition, we discuss the prominent challenges and the response needed across key areas spanning the entire value chain as well as the building blocks for enabling omni-channel supply chain. The ‘plan-buy-make–move–sell’ value chain is no more linear. While the ’sell’ component of the value chain can now be executed by any node within the supply chain, there are several supply chain elements such as forecasting, order management, warehousing, and last mile fulfillment that are moving to the forefront. This requires building new capabilities. Focusing on building new capabilities will also require renewing one of the key operations and technology backbones of the supply...
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...Their vision is not only to serve their clients but to advocate as well. Their service provided is aimed to help children, adolescents, and young adults at-risk or in crisis. The empowerment-Oriented theory is one way of explain the mission of the KMW Family Service: based on funding the agency and donation the agency is able to provide services to individuals and families in need. The staff is commit to work together in maintain the goals of the center and a positive outcome for those the center serve. The agency rest upon their ability to use their policies, programs, and procedures to bridge cultural, ethnic, gender, and other demographic barriers through effective service...
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...Infographic No. 5 2009, digital hbr.org Analytics 3.0 In the new era, big data will power consumer products and services. by Thomas H. Davenport T hose of us who have spent years studying “data smart” companies believe we’ve already lived through two eras in the use of analytics. We might call them BBD and ABD—before big data and after big data. Or, to use a naming convention matched to the topic, we might say that Analytics 1.0 was followed by Analytics 2.0. Generally speaking, 2.0 releases don’t just add some bells and whistles or make minor performance tweaks. In contrast to, say, a 1.1 version, a 2.0 product is a more substantial overhaul based on new priorities and technical possibilities. When large numbers of companies began capitalizing on vast new sources of unstructured, fast-moving information—big data—that was surely the case. Some of us now perceive another shift, fundamental and farreaching enough that we can fairly call it Analytics 3.0. Briefly, it is a new resolve to apply powerful data-gathering and analysis December 2013 Harvard Business Review 65 Spotlight on Making Your Company Data-Friendly methods not just to a company’s operations but also to its offerings—to embed data smartness into the products and services customers buy. I’ll develop this argument in what follows, making the case that just as the early applications of big data marked a major break from the 1.0 past, the current innovations of a few industry leaders...
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