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Opt-in vs. Opt-Out

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Submitted By cblackwe
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Opt-In vs. Opt-Out

From the viewpoint of the customer, an advantage of the opt-in versus opt-out approach to collecting personal information is the convenience of knowing personal information will not be collected unless you have opted to allow the organization to collect your personal information. However, I also find it a hindrance to be forced to decide to opt-in or opt-out of personal information disclosure by organizations. When referencing opt-in or opt-out approaches to collecting personal information an advantage to both is that the customer is informed of the organization’s intent to collect and distribute personal information. Many organizations have taken advantage of customers and collected personal information for internal use and distribution without the knowledge or consent of their customers.
From the viewpoint of an organization, the opt-out approach would likely be the most desirable methodology. By using the opt-out approach customers must decidedly opt-out of allowing personal information to be collected. I suspect, many customers would not read notification language to opt-out and as a result inadvertently allow their personal information to be collected. As a result, the opt-out approach would probably result in a higher number of customer complaints that their personal information was collected. However, the organization would likely compile more personal information for internal use and sale to outside entities. For any organization the decision to use the opt-in or opt-out approach revolves around the balance between customer complaints and the need to collect personal information of

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