...|[pic] |Detailed module outline | | |OB 401 E | | |Organisational Behaviour | DEPARTMENT : MANAGEMENT AND ORGANISATION PROGRAMMES: Advanced Undergraduate Transfer Credit, PGE2 INSTRUCTORS : Don MINDAY, coordinator Slava DMITRIEV Jean-Bertrand LEFEBVRE Sophie HENNEKAM -TREGUIER Inju YANG-McCOURT FORMAT : 3 hours weekly: 1 ½ hr. of lecture, 1 ½ hr. tutorial 2 tutorial groups will follow a weekend seminar format CREDITS : 5 ECTS credits PRE-REQUISITE MODULES: None LEARNING OBJECTIVES : This module is designed to prepare students for their future role as business managers by giving them a conceptual framework which should help them to more effectively understand, predict, and influence behaviour in organisations. It is complementary to the 1st year module "Management relationnel" and the 2nd year module "Cross-Cultural Management" LEARNING OUTCOMES : At the end of this module, each student will be able to: ...
Words: 2975 - Pages: 12
...Accounting and to develop in them the ability to evaluate and use accounting data as an aid to decision making. The main purpose is to assist the students in developing skills in problem solving and decision making in the financial area. Emphasis is laid on analysis and utilization of financial and accounting data for planning and control. 2. Course Duration: The course duration is of 36 sessions of 75 minutes each i.e. 45 hours. 3. Course Contents: Module No: Module Content No. of Sessions 70 Marks (External Evaluation) 17 I II Fundamentals of Accounting Basic understanding of accounting, Accounting Concepts, Conceptual framework of financial statements, Accounting Policies, Journal Entries and preparation of accounts - Trial Balance to Balance sheet and profit and loss Account, Recognition of Income and Expenses, Provisions, Contingent Liabilities Accounting Standards and Applicability: Disclosure of Accounting Policies (AS-1), Valuation of Inventories (AS-2), Depreciation Accounting (AS-6), Income Recognition & Accrual Income (AS-9), Accounting of Fixed Assets (AS-10), Accounting for Intangible Assets (AS-26), Accounting for Investments (AS-13), 7 7 17 III IV V Preparing and Understanding Financial Statements : Corporate Balance sheet, Profit and Loss Account Funds Flow Analysis, Financial Statement Analysis & Contemporary Issues Students should select a particular company and do financial analysis of the same and prepare a report and give a presentation ...
Words: 5698 - Pages: 23
...Module Code: 56214 Student No. 201112880 Managing in Organizations The University of Hull Business School Module Name: Managing in Organizations Assignment: A Critical Analysis on the Importance of Organizational Culture and its relation with Motivation in XYZ Technologies Co. Ltd. Page 1 of 27 Module Code: 56214 Student No. 201112880 Managing in Organizations The University of Hull Business School Assignment Question “Choose one or two areas covered in the Managing in Organizations module. Critically analyze these areas with the context of an organization in which you have worked or with which you are familiar.” Page 2 of 27 Module Code: 56214 Student No. 201112880 Managing in Organizations The University of Hull Business School Contents S.I. 1 2 3 4 5 6 7 8 9 Introduction XYZ Technologies – Background Theories of Organizational Culture Role Culture Factors of the Culture Theories of Motivation Expectation and Motivation Motivational Factors Conclusion Description Page Nos. 4 5 7 9 12 18 21 24 25 Page 3 of 27 Module Code: 56214 Student No. 201112880 Managing in Organizations The University of Hull Business School Introduction Telecommunication industry is one of the largest industries of 20th century. Competition among the companies is getting tighter day by day. Although more detail or composite investigation is required to prove but there is at least some strong reference that variations in cultural values...
Words: 5542 - Pages: 23
...[pic] MODULE: PEOPLE, MANAGEMENT AND ORGANISATIONS MODULE CODE: BUSS 1141 (Queens) Module Handbook 2015/2016 PLEASE RETAIN THIS HANDBOOK FOR FUTURE REFERENCE. IT MAY BE REQUIRED FOR SUBMISSION TO PROFESSIONAL BODIES WHEN APPLYING FOR EXEMPTION FROM EXAMINATIONS. PEOPLE, MANAGEMENT & ORGANISATIONS BUSS 1141 Queens 2015/2016 CONTENTS TEACHING STAFF 3 STUDENT CENTRED LEARNING 4 TEXTBOOKS 5 GUIDANCE ON USING WEB MATERIAL 5 SCHEDULE 6 FORMATIVE ASSESSMENT 9 SUMMATIVE ASSESSMENT 9 ASSESSMENT CRITERIA 9 This handbook is intended for the guidance of students taking this module in 2015/2016. Whilst the details contained in this handbook represent teaching staff intentions at the time of writing, it is in the nature of Higher Education that some module information may be subject to modifications during the teaching of a module. Teaching staff reserve the right to make such minor changes in the matters covered by this publication and will endeavour to publicise any such changes as widely and in as timely a manner as possible. PEOPLE, MANAGEMENT & ORGANISATIONS 2015/2016 TEACHING STAFF MODULE LEADER: Professor Susan Miller (SM) s.j.miller@durham.ac.uk tel: 0191 334 0223 TEACHING TEAM: Dr. Carole Elliott (CE) c.j.elliott@durham.ac.uk tel: 0191 334 5553 Mr. Peter...
Words: 1984 - Pages: 8
...Organizational Change and Innovation Management MGMT 5970 Fall Semester 2014 Class Days: Tuesdays & Thursdays Time: 12:30 - 1:45 a.m. Location: MLC 245 Professor Name: Dr. Bob Vandenberg Offices: 402 Brooks Hall Phone: Brooks Office: 542-3720 Office I don’t have set hours because honestly as the head of the Department of Hours: Management I’m in the office most days during normal business hours. Thus, please email me in advance as to when you’re coming by so that I put it in my calendar. Hours: e-mail: rvandenb@uga.edu Course Materials Textbooks: Jick, T. D. & Peiperl, M. A. (2011). Managing change: Cases and concepts (3rd ed.). New York: McGraw-Hill Irwin Publishing (ISBN 978-0-07-310274-0). Nameplates: PLEASE BRING YOUR NAMEPLATES EVERYDAY TO CLASS. THIS IS MY MEANS TO GET TO KNOW YOUR NAMES. Course Description “Key concepts and theories in organizational change and development. The focus is on the student's development of diagnostic skills necessary for the identification of organizational problems and opportunities and the effective management of organizational change.” Specifically, this course addresses the formal and informal structures within an organization from the perspective of bringing about change in those structures. We will start with a brief overview of change, and general intervention concepts. Using Jick and...
Words: 3532 - Pages: 15
...Indian Institute of Management Bangalore Customer Relationship Management Faculty: Prof. G. Shainesh Term VI PGP (2008-09) 3 Credit Course Background – The primary purpose of any business is to win and keep customers. Its competitors also seek to do the same. Most successful firms have developed capabilities for attracting customers through their marketing programs. But they have shown mixed results when it comes to retaining these customers. Customer Relationship Management helps businesses in successfully implementing strategies aimed at winning and retaining customers profitably. It is also helping businesses shift from a short-term transaction based mode of operation in their interactions with customers to a long-term relationship mode. Objectives – The objective of this course is to help students understand the concept and practice of CRM derived from research and applications across businesses. These concepts and applications from real life case studies will help identify opportunities, which can be successfully implemented for long term profitability. Pedagogy – The teaching methodology will include a mix of lectures, discussions of pre-readings, presentations by practitioners, exercises and case analysis. The cases are integrative in nature but will also help develop an appreciation of specific elements of CRM. Group Project – Option 1 - Identify any organisation which is practicing some form of CRM. Start working with them to understand...
Words: 1490 - Pages: 6
...GM1114 Relationship Management 2015 Course outline The course is divided into four modules Module 1 - RM Concepts, Module 2 - RM Applications in Consumer and Business Markets, Module 3 - RM Tools, Techniques and Technologies, and Module 4 - RM Implementation Module 1: Sessions 1-4 The Concept of Relationship Management Text: Chapters 1-4 This module focuses on the conceptual and theoretical foundations of RM. A number of theoretical perspectives developed in economics, law and social psychology are being applied in RM. These include transactions cost analysis, agency theory, relational contracting, social exchange theory, network theory, and inter-organizational exchange behavior. Resource allocation and resource dependency perspectives and classical psychological and consumer behavior theories have also been used to explain why organizations and consumers engage in relational behavior. An overview of these theories will help develop insights on RM from multiple perspectives. Session 1 : CRM : The Strategic Imperatives Reading – Chapter 1 Session 2: Conceptual Foundations of CRM Reading – Chapter 2 Session 3: Building Customer Relationships Reading – Chapter 3 Session 4: Economics of CRM Reading – Chapter 4 Additional Recommended Readings Module 1 Brodie, R. J., Hollebeek, L. D., Jurić, B., & Ilić, A. (2011). Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research. Journal of Service Research, 14(3), 252271. Egol...
Words: 1471 - Pages: 6
...Semester End Examination -- 50 marks Objectives: This cour se is designed to help students to develop basic appreciation of quality concepts and learn the tools and techniques to achieve quality. It also gives the totally integrated effort for gaining competitive advantage by continuously improving every facet of an organization’s activities. Pedagogy : Lectures, Assignments, case studies, seminar, MODULE 1 Introduction to TQM: Various definitions of quality and TQM, Core concepts of quality, The masters of quality(W Edwards Deming, Joseph M Juran, Philiph B Crosby, Kaoru Ishikawa, Ginichi Taguchi, Shigeo shingo) Evolution of quality, The Total Quality Management Excellence Model, Strategic Quality Management, Lecture, Numerical Exercises on cost of quality, TPM 1. Basterfield H Dale and others, Total Quality Management, Pearson Education/PHI, Inc. 2006. 2. K.Shridhar Bhat Total Quality Management (Himalaya publishing house 2005). 3. Poornima M Charantimath, Total Quality Management, Pearson Education, 2003. MODULE 2 Continuous process improvement: Concepts of Kaizen, Kaizen vs. Innovation, Kaizen Strategy, House of Quality, Quality Function deployment, Quality Circles. Brain storming, Value analysis, Poka Yoke, Bench marking. Lecture, Case study on Kaizen 1. Imai Masaki, Kaizen, The key to Japan’s Competitive Success, McGraw-Hill, Inc., International Edition, 1991. 2. 3. Heizer and Nathan, Cases in Total...
Words: 5392 - Pages: 22
...Management Module 1 February 14, 2014 Highlight the management theories or principles of each reading Understanding and Using the Best-Sellers This chapter discusses the books that have been on high demand for focusing on different aspects of management. The first reason why the books have been successful is for the tremendous thirst for American success and a desire to learn what would stop some of the negative incidents. The second reason is fighting for the visibility and way to be different from other managements. This is to provide a message to take home that is positive, unique and also able to gain wide exposure. The third reason is being able to provide a hopeful message to a receptive market. The message helps business create an easy path to personal success. The fourth reason is an increased principle in commitment to proactive organizational change and a search for differentiating one’s approach. In order to find a book that is a good fit you must look at the pros and cons of each book. There are several areas the author wants you to review. A few includes author credentials, rationale, face validity and target organizations. Flawed Advice and the Management Trap Argyris talks about how people receive and accept advice that is basically flawed. He uses two modules to explain where the flaws exist. Module I behavior is focused on protecting oneself and having a biased view of everyone. Protectionism and defensiveness are the bases for the behavior. Module I behavior has incompetence...
Words: 2457 - Pages: 10
...the presentation but passed the essay and the online test, you will have to only do the presentation again. If you failed both the presentation and the essay but passed the online test, you need to re-sit both the presentation and the essay. If you failed to submit anything, you will have to re-sit all three elements. If you have submitted all elements but failed all of them, you also need to re-sit all the elements in order to pass the module. There is no re-sit assignment for the attendance marks due to logistical reasons, so this mark will be carried over from the original mark sheet. The newly developed re-sit assignments are outlined below. The deadline for all of the below-outlined re-sit assignments is Sunday September 1st 2013. Please submit a hard copy of all assignments to the Student office not later than 4 pm (Dubai local time). Additionally, you are required to submit a soft copy to OASISPlus (Turn-it-in) on or before the deadline. 1) Re-sit essay Write a 2,000-word essay considering the guidelines in the module handbook (page 11/make sure that you also submit it onto OASISPlus as you did for the other essays) on the following topic: To what extent can organisations minimise counterproductive or deviant behaviour? Reading list (please see articles attached): Fodchuk, K. M. (2007)....
Words: 878 - Pages: 4
...against specification of HR professional practice capabilities will be undertaken and three development options will be evaluated to meet my personal needs. The report will be ended with a personal development plan of mine that includes my personal development objectives. CIPD HR Profession Map What is it? HR Profession map is a mechanism to assess HR professionals and evaluate their capabilities in HR profession. The map evaluates the behaviors, activities and knowledge of HR professionals and provides recommendations for further personal development. It is a very useful and effective tool for HR professional to keep track on their personal development on the go. It is a tool that supports HR practitioners all through their career life. It provides help and assistance at any stage for HR professionals’ career. Based on a certain verified standards, HR professionals can assess themselves and find gaps that require further developments. The map has 10 professional areas (two of which are core areas), and eight behaviors. The behaviors and professional areas are ranked into four bands which resembles levels or steps on the map ladder. The map is used for all HR personnel level, from generalists, through specialists to professionals. The specifies the requirement of each level in all the HR aspects. Among its advantages, on individual level, HR personnel can plan for their career development, prepare for performance evaluation, apply for promotion, seeking for new posts, seeking...
Words: 2779 - Pages: 12
...Interdisciplinary Description of Complex Systems 8(1), 34-48, 2010 COMPLEXITY IN ORGANIZATIONS AND ENVIRONMENT - ADAPTIVE CHANGES AND ADAPTIVE DECISION-MAKING Robert Fabac* Faculty of Organization and Informatics, University of Zagreb Varaždin, Croatia Regular article Received: 14. May 2010. Accepted: 30. June 2010. ABSTRACT The features of complexity are ever more present in modern organizations and in environments in which they operate, trying to survive and be as competitive as possible.) In the processes of, the socalled emergence, the formal organizational structure, designed purposefully and with a plan, is going through a change due to complexity and the need for adaptation. As a result, there is a variety of new informal groups. At the same time, the intended structural changes and business process changes occur because of the perception that the leadership and senior organizational management have of the strategic situation. Managers in modern organizations often use business intelligence (BI) systems when making important business decisions. These systems offer support to the decision-making by gathering and processing relevant data and information about the company performance, but also about the data on conditions in close and remote environment. A modern company is characterized by the complex adaptive system, but the environment in which it operates together with other business subjects (agents) is also complex. Consequently, the requirements for appropriate...
Words: 6931 - Pages: 28
...BUSM 1162 Management 1- Managing People Assignment 2 Individual Report Analysis and Critical Discussion of Competencies Based on CVF Framework Student ID: 3472503 Student Name: Xiaoli Sun Lecturer: Dr. Margaret Heffernan, O. A. M Tutor: Ashkan Khalili Due Date: 7th June 2015 Executive Summary As the Competing Values Framework (CVF) has been considered as an important construct for management in a business, managers use CVF to guide and examine employees’ performance. This report will take advantage of three tools: First, CVF Instrument, to examine current competencies like communicating and leading teams and competencies require further development like setting goals; the next two are Communication Styles Survey and Situational Leadership Style Questionnaire to find out strong skills like driver style and delegating style, and weak style like amiable style and coaching style. Then, related theories and concepts will be applied and interpreted to analyse the examined current competencies and skills and how to develop them further based on academic researches and articles. In this report, face negotiation theory, transformational theory and goal-setting theory are mainly used to have a detailed explanation about the competencies. Finally, a personal action plan will be made aimed to...
Words: 4217 - Pages: 17
...QDC1 STUDY QUESTIONS Quality Management: Ch. 9, 10, Operations Management; Ch. 2, 3, 5, 7, Quality and Performance Excellence Click for Skillsoft Module: The Who, What and Why of ISO 9000:2000 Click for Skillsoft Module: Six Sigma: Reducing Variation to Improve Quality 1. List the types of graphical charts used in operations management. 2. Which two charts are important in statistical process control (SPC)? 3. Describe the uses of functional flowcharts. 4. Describe the uses of histograms. 5. Describe the uses of run charts. 6. Describe the uses of control charts. How can this be used to determine if a process is acceptable or unacceptable? 7. Discuss some obstacles management faces when implementing quality and incorporating improvements into daily operations. 8. Discuss two methodologies of process improvement. Deming Cycle and Six Sigma. 9. What are some of the costs associated with quality? 10. What is the point at which costs associated with improvement are no longer warranted? 11. What is the costs of customer dissatisfaction? 12. List some of the losses resulting from process variation. 13. Describe the role of the International Organization for Standards (ISO). 14. Describe the practices employed by the International Organization for Standards (ISO). 15. List the steps to receive quality certification through the International Organization for Standards (ISO). 16. List the key elements of total quality management (TQM). 17. What are some of the...
Words: 870 - Pages: 4
...Management Process and Organization Behavior MB0022/ PB 001/MH0026 Contents Unit 1 Management Process Unit 2 Organizational Behavior Unit 3 Foundation of Organization behavior Unit 4 Learning Unit 5 Value, Ethics and Job satifaction Unit 6 Personality Unit 7 Emotions Unit 8 Perception 96 83 69 52 41 33 17 1 Edition: Fall 2008 Contents Unit 9 Motivation Unit 10 Group Behavior Unit 11 Power and Politics Unit 12 Conflict Management Unit 13 Stress management Unit 14 176 114 131 147 164 Organization change Unit 15 Organization Development 191 205 Edition: Fall 2008 BKID – B0665 Dr. K. Jayakumar Vice Chancellor Sikkim Manipal University of Health, Medical, and Technological sciences Prof. Nandagopal V. B. Director and Dean Sikkim Manipal University of Health, Medical, and Technological sciences. Board of Studies Dr. T. V. Narasimha Rao Professor, Manipal Universal Learning Ms. Vimala Parthasarathy Prof. K. V. Varambally Director, Manipal Institute of Management, Manipal Mr. Shankar Jagannathan Asst. Professor,. Sikkim Manipal University of Former Group Treasurer Health, Medical and Technological studies. Ms. Sadhana Dash Senor Manager HR Microsoft India corporation ( Pvt) limited Mr. Pankaj Khanna Director, HR, Fidelity Mutual Fund Mr. Abraham Mathews Chief Financial Officer Infosys BPO, Bangalore Wipro Technologies Limited, Bangalore Content Preparation Team ...
Words: 1020 - Pages: 5
