...GlaxoSmithKline “In an environment where competitive advantage relies on process efficiency and speed to market, an outsourced model for Corporate Information helps to give this pharmaceutical giant the edge.” Leading pharmaceutical company, GlaxoSmithKline (GSK), is on course to make substantial savings through Williams Lea’s UK-wide output strategy. Williams Lea enables the client to embrace technological change while delivering significant cost savings and process improvements. Headquartered in the UK, GlaxoSmithKline (GSK) is a world-leading research-based pharmaceutical company. Williams Lea has been providing corporate information solutions to GSK’s legacy companies for six years, particularly in the production of submission documents and case report forms (CRFs), both business-critical elements of the drug development process. The challenge GSK’s success is underpinned by the effective time to market of its new medicines. Spiralling research and development costs in the race to bring new drugs to market place primary focus on investing first and foremost in science, minimising business support costs where possible. The solution As GSK’s strategic partner for UK reprographics, Williams Lea rose to this challenge. A 12-month programme of process re-engineering was initiated to significantly improve management of clinical trial documents across the organisation, speeding up the process without compromising document quality and personalisation. With the objective of consolidating and centralising...
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...FORUM: QUALITATIVE SOCIAL RESEARCH SOZIALFORSCHUNG Volume 11, No. 3, Art. 17 September 2010 The Case of Value Based Communication—Epistemological and Methodological Reflections from a System Theoretical Perspective Victoria von Groddeck Key words: Abstract: The aim of this paper is to reflect the epistemological and methodological aspects of an communication empirical research study which analyzes the phenomenon of increased value communication within theory; form business organizations from a system theoretical perspective in the tradition of Niklas LUHMANN. analysis; Drawing on the theoretical term of observation it shows how a research perspective can be functional developed which opens up the scope for an empirical analysis of communication practices. This analysis; Niklas analysis focuses on the reconstruction of these practices by first understanding how these practices Luhmann; stabilize themselves and second by contrasting different practices to educe an understanding of organization different forms of observation of the relevant phenomenon and of the functions of these forms. studies; George Thus, this approach combines system theoretical epistemology, analytical research strategies, such Spencer-Brown; as form and functional analysis, and qualitative research methods, such as narrative interviews, system theory; participant observation and document analysis. value communication Table of...
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...Organizational Communication Organizational communication is a process through which organizations forge and shape events. Being a process, organizational communication is best understood by three different approaches: functional, mind-centered, and emerging perspectives. Functional approach asks how messages move within organizations and for what purpose communication works. The meaning-centered approach asks what communication is or if communication is responsible for decision making, organizing, or culture. The emerging perspectives ask if communication is a part or necessary process of social construction. The underlying message is that organizational communication can be explained through these three perspectives and that the organization can be successful in its endeavors if it employs what is argued by the approaches. The afore-mentioned approaches: functional approach, meaning centered approach, and emerging perspectives are vital in solving any company's communication problems. The functional approach describes communication as an intricate organizational process that serves the function of organizing relationship, change, and relationship functions, simply put, what messages do. The way messages move in an organization is understood by describing communication channels, networks, distortion, communication load, and message directions. This theory suggests that communication is responsible for transmitting rules, information, and regulations through the organization...
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...Student Self-administered case study Organization structure changes at Body Shop 45-60 Case duration (Min): Organizational Behaviour (OB) Organization structure and design Worldwide Case summary: There are many work tasks to be done in a large organization and consequently the work must be divided up and allocated. In this case we consider what is meant by organization structure and design; consider why it is necessary to structure human resources, discuss how we should set about this enormous challenge and ask how we can make efficient and effective use of human resources in order to attain goals and derive a sustainable competitive advantage. In particular we consider issues associated with bureaucracy and hierarchy. Body Shop grew and with it came particular design challenges. Learning objectives: Define and discuss the nature of organization design. Outline the main structural choices available to organizations. Explain the limitations of the organizational chart in describing activity within an organization. Case problem: What is organizational structure and why do large organizations need continually to consider the designs of their organization? What may be the consequences of a good or bad design for a specific organization? Personal Products Company Body Shop www.thebodyshop.com Founded in 1976 by Anita Roddick, The Body Shop International plc, known as The Body Shop, has 2,400 stores in 61 countries, and is the second largest cosmetic franchise in the world...
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...Forms of Data: Observations, Interviews and Questionnaires Natasha Dean EDU 675 May 24, 2016 Dr. Shannon O’Day Action research is a form of research that is normally used to solve the resultant and immediate grievance. In this case therefore this practice is mostly done on community based agendas and several people come together so as they can work together as team towards finding means of improving the way people solve their grievances as well as address their issues. The purpose of my study therefore is to involve myself in this mode of research as an active member who is ready to change the situation more so in the organizations with the aim of addressing strategies they can use to combat various problems they encounter in their surroundings prior the operations within which they practice their obligations. The following are my research questions: * Will the strategy be useful in various organizations to help in time management among the employees and the administration? * Will the strategy be vital in making the students change their study skills as well as their habits? * How will the plan be crucial to the community? Will it be beneficial to the Home Owners organizations’ meetings? In this case I am going to use three forms of data based on how they will serve towards making my research very informed. These forms of data include interviews, observations as well as questionnaire questions (Mackie, 2000). Firstly, interview is a conversation...
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...ORGANIZATIONAL BEHAVIOR Faculty Member Details: Dr. Prageetha G Raju Room No. D-203 Ph: 8790794397 E-mail: dr.prageetha@gmail.com Consulting Hours: Students can visit my room any time between 9 a.m. and 5:45 p.m. (only if needed) --------------------------------------------------------------------------------------------------------- Course Description: The management of complex organizations requires an understanding of the nature of human behavior in corporate and other organizations, styles of motivations, personality and perceptions, company leadership, power and authority, strategies of organizational design and change, teamwork, conflict and collaboration, and culture. Organizational Behavior explores individual and group behavior within work organizations and helps students understand, describe, and explain human behavior at work. Course Objective: The course shall be completed in 33 sessions and after completing the course the student will be able to: * Apply and analyze different concepts related to organizational behavior * Define the purpose and nature of the field of organizational behavior * Understand and learn how to Manage individuals for high performance by developing your understanding of individual and interpersonal behavior * Understand and learn how to manage groups for high performance through an exposure to theories, concepts, and principles of OB Prescribed Textbook: Organizational Behavior, Stephen P Robbins,Timothy...
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...systems help HR professionals manage and carry out basic functions needed to achieve organizational goals and objectives. Column Case Management HR and HR Quick are two commercial HR database systems. Column Case HR is an easy to implement, web-based HR Services delivery solution addressing collaboration, content management, workflow automation, and integration features to improve organizational performance. Column Case HR advantages include multi-language support, 24-hour access, security features, it capitalizes on HR talent productivity and organizational performance, computerizes and regulates organizational practices and communication, and improves information distribution with extremely versatile, case-specific workspaces. Column Case HR only disadvantage would be its price; smaller businesses might not have the resources to afford its services. HR Quik is a Human Resource Management System that simplifies the processes and procedures of tracking employee information and generating forms that are critical to the employment process. HR Quik advantages include affordability, user-friendly; can easily track history of job, salary, and manager changes, track benefits plans by employee, employment forms are easily generated and ready to print, and running reports are hassle free. HR Quick also doesn’t have any management features that would allow the company to manage employee or organizational performance. There also seems to be a lack of security features also to ensure only...
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...------------------------------------------------- Course Code & Title BUS209 Organizational Behaviour ------------------------------------------------- Course Instructor: Homayara L. Ahmed ------------------------------------------------- Batch: BBA 22 ------------------------------------------------- Contact Details: Room 311; Email: homayara@iba-du.edu; ------------------------------------------------- Office hours: Weekdays 10 am to 1 pm (and on appointment) ------------------------------------------------- Class timing : Sun & Wed 8.30 am to 11.15 am Course Objective Organizational Behaviour is the study of human behaviour in organizational settings, their interaction with the organization, and the organization itself. Since an organization is defined as a group of people working together to achieve a common goal, for future managers, who will be working in various organizations – of one form or another, this course will provide great insight as to the complexities involved in the human behaviour in work environment – their perception and roles, team orientation, organizational politics and conflict, motivation, acceptance of change etc, and how the organization reacts to all these. Course Contents / Lecture Topics Topic 1: The Field of Organizational Behaviour * Quest for People-centred Organization & Ethical Conduct * Managing Diversity Topic 2: Organizational Culture * Dynamics of Organizational Culture * Process of Cultural Change ...
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...Running Head: ORGANIZATIONAL PSYCHOLOGY Organizational Psychology Paper June Forbes-Nixon PSY 428 21st March 2011 Facilitator - Maria Cuddy-Casey Defining Organizational Psychology Organizational psychology is a field that utilizes scientific methodology to better understand the behavior of individuals working in organizational settings. In principle, organizational psychology focuses on workplace, including its workers, and organizations that employ them. Organizational psychology gives hiring tests, study the best ways to train employees, investigate how to improve work conditions, and analyze how management and employees can get along better. Organizational psychology should be viewed as a science; it is based on scientific studies of behavior in both organization and laboratory settings. Organizational psychology is part of a broader field of study in its own right; however, it is actually part of the broader field of industrial/organizational psychology, (Jex & Britt, 2008). Industrial psychology is defined as the application of methods and principles of psychology to the workplace using scientific methods to study behavior in organizations. Industrial psychology deals with recruitment, selection, classification, compensation, performance appraisal and training of employees. Whereas, organizational psychology is concerned with socialization, motivation, occupational stress, leadership, group performance and organization development. Historically...
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...A Conceptual Framework for the Design of Organizational Control Mechanisms Author(s): William G. Ouchi Source: Management Science, Vol. 25, No. 9 (Sep., 1979), pp. 833-848 Published by: INFORMS Stable URL: http://www.jstor.org/stable/2630236 Accessed: 12/12/2008 16:24 Your use of the JSTOR archive indicates your acceptance of JSTOR's Terms and Conditions of Use, available at http://www.jstor.org/page/info/about/policies/terms.jsp. JSTOR's Terms and Conditions of Use provides, in part, that unless you have obtained prior permission, you may not download an entire issue of a journal or multiple copies of articles, and you may use content in the JSTOR archive only for your personal, non-commercial use. Please contact the publisher regarding any further use of this work. Publisher contact information may be obtained at http://www.jstor.org/action/showPublisher?publisherCode=informs. Each copy of any part of a JSTOR transmission must contain the same copyright notice that appears on the screen or printed page of such transmission. JSTOR is a not-for-profit organization founded in 1995 to build trusted digital archives for scholarship. We work with the scholarly community to preserve their work and the materials they rely upon, and to build a common research platform that promotes the discovery and use of these resources. For more information about JSTOR, please contact support@jstor.org. INFORMS is collaborating with JSTOR to digitize, preserve and extend access to Management Science...
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...Bachelor of Business Administration (Hons) Course Title : Organizational Behavior Course Code : BUS 250 Year of Study : 2 Number of Credits : 3 credits Duration in Weeks : 12 weeks Contact Hours Per Week : 3 hours Pre-requisite Course(s) : BUS 120 Principles and Practice of Management Course Aims The course provides students with a conceptual and a pragmatic approach to understand the employees’ behavior in the organization. This course equips students with the knowledge and skills required to diagnose problems of organizational behaviors, and enhance students’ skills to manage the work behavior of employees at the individual, team, and organizational level. Teaching Approach The course will be taught in lectures and tutorials. Practical examples and cases will be used to practice the concepts relating to organizational behaviors. The learning model for this course is based on lectures, in-class case discussions, behavioral games, psychological tests, and videos. Resources Principal Reading 1. Robbins, S. P. and Judge, T.A. (2015). Organizational Behavior (16th Global Edition). New Jersey: Prentice Hall. ISBN #978-0-13-800040-0 Supplementary Reading 1. Frost, P.J., W.R. Nord, & L.A. Krefting. (2004). Managerial and Organizational Reality. Upper Saddle River: Pearson (pp.244-249, 307-319). 2. Gibson, J,L., J.M. Ivancevich, J.H. Donnelly, & R. Konopaske (2004). Organizations. (11th Ed). New York: McGraw Hill, pp.351-376...
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...in which a firm provides bonus payments to employees based on the profitability of the firm. • Employee stock plan: A plan through which employees are provided with option to purchase shares in their employer at a fixed price within a limited time period. • Long term incentives: A type of performance pay in which the incentives are tied to an organization performance horizon that ranges beyond one year, often three years to five years. The basic aim of organizational performance pay is to promote organizational citizenship behaviour, membership behaviour and positive group norms. As in the case of Fit Stop we can clearly see that they will be trying to follow the high involvement management style as they want their employees to be motivated so they can provide exceptional service to the customers. In this case the organizational performance pay is optimal because it will motivate the employees to do whatever it takes to work effectively and efficiently so that they can achieve the organisational goal. The organizational performance plan that is most appropriate according to my knowledge is employee stock plan. As the company is in its initial stage and it will take time to establish its place in the market and start earning profit, the profit sharing plan will not motivate the employees to an extent and even if it will create a temptation for the employees, there will be a liability on the company which is still in its initial stage, actually not good for the reputation of...
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...these incentive conflicts, including the residual agency costs remaining due to the failure to eliminate such costs completely, comprise a firm’s agency costs. The modern theory of the firm explains the coexistence of alternative organizational forms in an industry in terms of their relative success in dealing with specific types of incentive conflicts and/or in coping with other types of operating challenges. The insurance industry provides a particularly interesting environment for studying agency-theoretic hypotheses because two principal types of organizations coexist in the industry – stock insurers, owned by stockholders, and mutual insurers, owned by policyholders. These ownership forms are present in most industrialized economies worldwide, including those in North America, Europe, and Japan (Swiss Re, 1999). The purpose of the present paper is to test hypotheses about organizational structure by studying the Spanish insurance industry over the period 1989–1997. We test hypotheses relating organizational form to efficiency, where the efficiency of each firm is measured relative to ‘‘best practice’’ efficient frontiers consisting of the most efficient firms in the industry. The Spanish insurance market provides an interesting case study in insurance...
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...Section 1 Organizational Culture: set of artifacts, values and assumption that emerge from the interaction of organizational members Open social system operating a dynamic environment. CRITERIA to identify something as culture: 1. Deeply felt or held 2. Commonly intelligible 1. Accessible to a cultural group Organization = Ordered and purposeful interaction among people. Purposeful, because its members produce (supero-rdinative) goal-directed activities. Organizational communication is a continuous process through which organizational members create, maintain and change the organization. (it includes business communication) N.B. All organizational members take place in it; messages are produced to create a shared meaning of messages, but it is not always achieved. Those messages vary in form according to various factors (power distances, roles, goal, method, non-verbal), and to be fully understood have to be considered in their contexts Culture: "the collective programming if the mind that DISTINGUISHES the members of one group tor category of people from another" (Hofstede 2001) Is both a process and a product; is confining (imitates groups) and facilitating (gives us a way to better understand what is happening) Cultural Symbol = physical indicators of organizational life (Rafaeli & Worline 2000) ARTIFACTS: visible/tangible, are also part of them norms, standards, customs and social convention. Norms: pattern of behaviors or communication...
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...plans are of utmost importance, because these are the factors of the manager’s job analysis which will determine the intricacies and interest of the incumbent’s training. A manager’s job description will vary according to organization, culture and political boundaries, however, managers must posses the qualities of human, conceptual and technical skills in respect of the job description for effective management in changing times. Recommendations to address the development of manager’s human, conceptual and technical skills can be considered as follows. Management training may take place on the job “informally” or off the job “formally”, however, most management training takes place off the job states Stephen P. Robbins’s Essential of Organizational Behavior eighth edition. Informal training on the job tends to disrupt productivity and services so off the job training is advised. Off the job training is considered formal as they are structured and planned to facilitate the job description. As for the manager’s training in particular, formal settings, such as classroom lectures at the tertiary level or the organization’s own training institution providing coaching by outsourced professionals or the company’s own executives, seminars, workshops and meetings of company’s executives fostering networking and management development are recommended. Whatever the setting are the methodologies applied therein are conceptually the same as they are essentially structured to improve skills...
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