Contemporary Management, 7/e
Gareth R. Jones, Jennifer M. George
ISBN: 0078112699

Chapter 1

Warning! – Don’t expect all lectures to come straight from the text!

What is management? 1. Management is the planning, organizing, leading and controlling of human and other resources to achieve organization goals effectively and efficiency. 2. Managers operate within an organization, a group of people who work together to achieve a wide variety of goals or desired future outcomes. 3. Organizational productivity (performance) is how effectively and efficiently a manager uses resources to satisfy customers and reach organizational goals. a. efficiency measures how well or how productively resources are used. b. effectiveness measures the appropriateness of the goals chosen by a manager. What do managers do? Get things done through others by . . .

I. Management functions:

A. Planning is the process managers’ use for identifying and selecting appropriate goals and actions for the organization. 1. Planning involves three steps including deciding which organizational goals and courses of actions to pursue; strategies to adopt and deciding how to allocate organizational resources to attain those goals.

2. The strategies determined during planning determine the effectiveness and efficiency of an organization. B. Organizing is the task of structuring working relationships in a way that allows organizational members to work together (effectively and efficiently) to achieve organizational goals. 3. Organizational Structure is the formal system of tasks and reporting relationships that coordinates actions and motivates members to achieve organizational goals.

C. Staffing is the next function and will almost always be part of the