...Essential People Skills Dale Carnegie BOOK REVIEW While reading this book, no one can ignore that the central idea of this book surrounds around teaching a person how to be more assertive and less fearful of putting your thoughts and ideas out on the table. Assertiveness is the ability to stand up for ourselves and to say how we feel when we feel we need to. It includes Expressing your own opinion and feelings. * Saying "no" without feeling guilty. * Setting your own priorities i.e. choosing how you spend your time. * Asking for what you want. * Being able to take reasonable risks. * Choosing not to assert yourself at times when you feel it would be better not to say anything. The book teaches you that there are a lot of people who are not assertive and forthcoming in speaking their minds out clearly and hence that might lead to them not getting what is due to them and also to feel bad about themselves. They may go over a situation in their mind time and time again thinking, "Why didn't I say that?" or "If only I'd done this". This can lead to feelings of blame, depression and anxiety. The book teaches that applying appropriate assertiveness to all your interactions is the most effective approach to creating a successful career. This book helps you be the most positively commanding, prosperous, and inspired professional that you can be. The primary achievement of this book is to identify and explore five essential people skills: rapport...
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...assessing students. That being said, this is only a summary of his ideas: Goleman states that while IQ gets you in the door, it is emotional intelligence, EI, that is the greatest factor for leadership. IQ and technical skills "are the entry level requirements for positions.... [whereas] EI is the sine qua non of leadership. "(p.1) He breaks down EI into 5 categories: Self-Awareness, Self-Regulation, Motivation, Empathy and Social Skills. While EI is important for all levels, it becomes increasingly important at higher levels of management. Most importantly, Goleman believes that EI, through deliberate practice and feedback, can be learned. Being mindful, we can view "on-the-job interactions as opportunities to practice. (p.9)" 5 components: 1. SELF-AWARENESS. -You know your limits but challenge yourself -"The decisions of self-aware people mesh with their values; consequently, they often find work to be energizing." (p.10) -"frank in admitting to failure... [often possessing a] self-deprecating sense of humor." (p. 10) -because "they have a firm grasp of their capabilities... they know...when to ask for help. And the risks they take on the job are calculated." (p.11) 2. SELF-REGULATION -'People who are in control of their feelings and impulses- that is, people who are reasonable- are able to create an environment of trust and fairness." (p.12) -"Self-regulation... enhances integrity... Many of the bad things that happen in companies are a function of impulsive behavior...
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...Overview This paper offers the non-subject specialist an overview of the literature which has influenced the development of listening and interpersonal skills in UK higher education. It refers to articles, seminal texts and writers within the field. In order to provide some context, the first section of the review covers some issues relating to the definition of listening and interpersonal skills and some examples are presented to demonstrate their interdependence. The importance of these skills within occupational and educational domains is also highlighted. The review then goes on to place listening and interpersonal skills in context by exploring historical perspectives, factors influencing current developments and providing an indication of issues which may affect future development. The paper introduces different approaches to listening and interpersonal skills within some key disciplines and considers the extent to which the teaching and learning of listening and interpersonal skills has been integrated within these discipline. In conclusion we consider emerging themes relating to advances in technology and widening participation, including the cross cultural agenda. A glance at the definitions section below will reveal the substantial overlap that exists between this topic and some of the other LearnHigher learning areas, most notably those relating to oral communications and group work. Although we acknowledge this overlap at various points during the review, readers...
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...many people throughout the world, it means when a person has the ability to perceive, control and evaluate their own emotions as well as the emotions of others. Many researchers suggest that emotional intelligence is something that can be learned and strengthened with practice, while others believe it is an inborn characteristic. A person that has the ability to understand their emotions, and of others is able to benefit on some situations verses people that do not use their emotional intelligence. The characteristic of a person with emotional intelligence is self- aware, people that are self- aware can take an honest look at themselves; and they do not let their emotions rule over them. Self- regulation are characteristics that prevents the person from making impulsive decisions, a person who is self- regulate does not become too angry or jealous; this can benefit a person at home or in a professional setting, because a person will think before they act instead of being careless. Empathy is an important aspect of emotional intelligence, when a person has and show empathy are great in managing relationships which can benefit a person either at home or in a professional setting. A great benefit of empathy is people with emotional intelligence avoid stereotyping and judging others, they live in an honest way; this can help prevent problems in any kind of relationship; because stereotyping others can be a negative thing. An important characteristic that is observed from people with...
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...optimism and empathy that have gained significance in workplaces since 1990s. “If you are lucky, your looks, the right contacts and a presentable set of qualifications might get you on the first step of the career ladder. However, it’s some other qualifications that will lift you to the top. Your EQ is the level of your ability to understand others, what motivates them and how to work cooperatively with others.”, says Daniel Goleman in his book Emotional Intelligence, which became a best seller in just two weeks after being published in 1999. 3 According to Howard Gardner, a researcher on EQ, EQ embraces two aspects of intelligence: understanding yourself and others. He also identified five domains of emotional intelligence skills. The first two are self-awareness and self-regulation. Although these two terms are often confused, they are quite different indeed. While self-awareness can be defined as the ability to recognize an emotion as it happens and to tune into your true feelings, and thus managing them, self-regulation is being able to alleviate negative emotions such as anger, anxiety or depression. This is usually possible through some techniques such as taking a long walk, meditation or praying. Motivation, the...
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...Relationships With Effective Communication Skills By Elizabeth Scott, M.S. Updated June 30, 2014 . Ads: Skills in Communication Conflict Resolution Communication Exercises Workplace Communication Listening Young woman sitting on tire swing, talking to man, close-up Noel Hendrickson/Photographer's Choice RF/Getty Images Ads Happy Marriage Secrets biblicalcounselinginsights.com Want to Fireproof Your Marriage? Do Marriage God’s Way Scholarships For Students www.unicaf.org/MBA/Scholarship In Africa,MBA & M.Ed Apply &Find Out If You Are Eligible KE Domain Sale www.webhostkenya.co.ke Co.ke Domains Ksh 1160. Pay by Mpesa Top Related Searches•poor communication skills •effective communication skills •dealing with conflict •mutual understanding •springboard •misunderstandings Ads Free Prophecy For You yourpersonalprophecy.com Get God's Plan For You in 2014. Receive Your Free Written Prophecy! Dictionary Free Download www.dictionaryboss.com Word Definitions, Translate & More. Download Dictionary Boss Today! Conflict in a relationship is virtually inevitable. In itself, conflict isn’t a problem; how it’s handled, however, can bring people together or tear them apart. Poor communication skills, disagreements and misunderstandings can be a source of anger and distance, or a springboard to a stronger relationship and happier future. Next time you’re dealing with conflict, keep these tips on effective communication skills in mind and you can create a more positive...
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...ACTIVE LISTENING WEEK 8 1 EMPATHY - CONFLICT RESOLUTION 2 EMPATHY “Feeling into”, seeing how it is through another's eyes Experiencing the feelings of another without losing ones own identity 3 EMPATHY The emphatic person senses the other person’s bewilderment, anger, fear or love “as if” it were his own feeling, but he does not lose the “as if” nature of his own involvement. ~ Robert Bolton, People Skills, 1987 4 EMPATHY Some of the things that help you to feel empathy towards another person: Trust Attentiveness Appropriate Responses Shared Experiences Respect Support 5 EMPATHY Some of the things that make it difficult to feel empathy towards another person: Inattentiveness Lack of interest Lack of respect 6 EMPATHY Key elements of using empathy: Separate our responses from those of the person we are empathizing; Retain objectivity and distance; Be alert to cues about feelings offered to us by the other person; & Communicate to people our feeling for them and our understanding of their situations 7 EMPATHY Some things a person can do to help in the communication process: Stop talking! Remember if you are talking, you are not listening Ask questions Using “mms” and “ahs” to encourage them Maintain good eye contact Display attentive and welcoming body language 8 EMPATHY Some things a person can do to shut down the communication...
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...“Developing Your Empowering People (Delegating) Skill” Elam A. Ramos MGT/521 January 15, 2014 Elsie Jimenez-Galarza Abstract Presents the analysis and give a team solution to the delegation scenario from Chapter 10 of the MGT/521 Management text book. Scenario Ricky Lee is the manager of the contracts group of a large regional office supply distributor. His boss, Anne Zumwalt, has asked him to prepare by the end of the month the department’s new procedures manual that will outline the steps followed in negotiating contracts with office products manufacturers who supply the organization’s products. Because Ricky has another major project he’s working on, he went to Anne and asked her if it would be possible to assign the rewriting of the procedures manual to Bill Harmon, one of his employees who’s worked in the contracts group for about three years. Anne said she had no problems with Ricky reassigning the project as long as Bill knew the parameters and the expectations for the completion of the project. Ricky is preparing for his meeting in the morning with Bill regarding this assignment. (Robbins, 2012) Assignment. Prepare a 350- to 1,050-word paper detailing how your team would handle the situation described in the scenario The Facts. Presented here are what I consider to be the facts on this scenario. * Rick Lee is the regional manager for the contract group of a large office supply * Rick Lee Reports to Anne Zumwalt * Anne requested Rick to prepare...
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...Founded in Halifax, Nova Scotia, in 1832, Scotiabank opened for business to support the thriving trans-Atlantic trade between Britain, North America and the West Indies. Scotiabank paid its first dividend to shareholders a year later—the first in an unbroken history of dividend payments that continues to this day. By the late 1800s, the Bank had expanded internationally to the United States and Jamaica. The Bank began expanding westward in the 1880s and by the early 1900s, the Bank had established a coast-to-coast network, and moved its headquarters to Toronto. Today, Domestic Banking provides a full range of banking and investment services to retail, small business, commercial, and wealth management customers across Canada. These services are delivered through a national network of more than 950 branches, over 2,500 ABMs, call centres, plus telephone, wireless and Internet banking. Today, it ranks as Canada’s third-largest bank, and provides a wide range of services, concentrating on retail, corporate and investment banking. Scotiabank’s other services include personal savings and checking accounts, as well as lending, brokerage and trust services. The company also offers asset management (including mutual funds) and, through its Scotia Capital division, investment banking services, including underwriting, and mergers and acquisitions advising. Global Banking and Markets (the Scotiabank Group's corporate and investment banking operations) provides specialized solutions...
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...COLLEGE OF BUSINESS MANAGEMENT AND ACCOUNTING KAMPUS SULTAN HAJI AHMAD SHAH RESEARCH PROPOSAL THE IMPORTANCE OF SOFT SKILLS FOR POSTGRADUATES UPON ENTERING THE WORK FIELD RESEARCH METHOD QNTB 313 Prepared by: ASHLEY LOW PIT YEAN (MT 089693) SECTION: 2 BM Prepared for: NORA YUSMA BT MOHAMED YUSOF TABLE OF CONTENT 1. CHAPTER 1: INTRODUCTION Page 2.1. Background of the Study 3 2.2. Problem Statement 4 2.3. Research Objectives 5 2.4. Significance of the Study 5 2.5. Scope of the Study 6 2. CHAPTER 2: LITERATURE REVIEW 3.6. Introduction 7 3.7. Previous Studies of Literature Review 7 3. CHAPTER 3: RESEARCH METHODOLOGY & DATA SOURCES 4.8. Introduction 11 4.9. Data Resources 11 4.10. Data Collection Method 11 4.11. The Measurements of Variables 13 4.12. Procedure of Data Analysis 14 4.13. Research Framework 17 4.14. Determinants of Variables 18 4.15. Research Hypothesis 19 4. REFERENCES 20 CHAPTER 1: INTRODUCTION 1.1 Background of the Study These days there is a huge number of unemployed post graduates. Post graduates are students who recently received professional or academic certificates, or other qualifications for which a first of a Bachelor’s degree. Regardless if the students...
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...WE THE PEOPLE GROUP ORGANISATION PROFILE Justrojgar India Private Limited/ We The People 102, D211, Laxmansingh Complex 1, Munirka, New Delhi-110057, India Mob.: +91 81309 333 00 Tel: +91 11 460 28 268; Email: ajayamohapatra@justrojgar.com Website www.justrojgar.com ABOUT WE THE PEOPLE GROUP We the People Group is a social enterprise providing livelihoods promotion services to the lower income groups emphasising on women, youth and farmers through institutional development services, financial inclusion services and business development services. We believe that ‘Income is Development’. We the People strives to address the challenge of persistent poverty by creating income opportunities for the poor Profile: We The People Group, 2012-13 Page 2 and by enabling them to earn a stable income. We the People achieves its goal through its two entities – We the People, an NGO registered as a society and Justrojgar India Pvt. Ltd, a for-profit company. VISION Create Million Rojgar (Jobs/ livelihoods) for the people at the Bottom of the Pyramid by 2022. MISSION Promotion of sustainable livelihoods and inclusive employability at the bottom-up of the pyramid through institutional, financial and business development services ABOUT WE THE PEOPLE We the People in partnership with state governments, corporates and financial institutions promotes livelihoods, financial inclusion, skill building and development of ecosystem in rural and urban India. We the ...
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...I believe that some skills people need to be proficient in their job is to know how to deal with your work load, to diligently work on what is assigned to you, to act appropriately during work, and to be passionate for what you work for. Beginning with the last skill, the reason some people may believe that working skills have changed may be because in the past, many people were working in dead-end jobs and weren't passionate about what they were doing. Some people were born rich and didn't have to work, some were born poor and stayed that way for most of their life, and some took on jobs that helped them get by but was not giving their life enjoyment nor fulfilment that they so deeply wanted. So a good skill in working hard and well would be enjoying what you do. The motivation of wanting to go to work and do what...
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...help us to define and explain more clearly about how to react as a leader, what traits or skills we need to be as a leader. The first class amazed me about how leadership impact through a long period of times. People know how important leadership was and to be a process of influences people to achieve goal was defined according to Northouse, P. G. (2013). Leadership: Theory and practice. Leadership is a term for me, cannot understand directly but it’s a long time to realize how leading people become different. Sometimes, we realized leadership people by a specific form called assigned leadership, who has power and ability to affect other people than to be a real leader or emergent one. So, as Vietnam current situation, we faced with high inflation rate and having a bulky apparatus of government. That means we do have lot of assigned leaders but just a few of them can be emergent leaders. Furthermore, leadership also divided into position power leadership and personal power leadership. And for the example above, Vietnam tends to be more about position power leadership. Dr. Teresa has given us the traits approach which is to identify and a guidance to be great leaders. In class Ms. Sang said that the most important major leadership traits is determination which can give people some characteristics like initiatives, persistence, dominance and so on… but beyond that, we can practice them as a skill. I remember what Dr. Teresa asked that, “How can we achieve the self-confident?” and Mr...
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...This leadership journal will focus on the concepts learned in unit 1 of the class. Such topics like interpersonal skills, workforce diversity, organizational behavior, and leadership. This journal will reflect on my personal experiences in my life and the workforce. Interpersonal skills. Within society one must possess this skill to effectively interact with others (Robbins & Judge, 2012). Basically put these are life skills we use every day, in group settings or individually. For example many companies tend to hire people with these skills, they like to know if someone can work well in a team, communicate effectively with customers and clients, and so on. I believe this skill is a must to have for anyone to survive in this world. If you cannot get your ideas cross to other people you will have it difficult to get the things you want or need. I know for facts that people who don’t have this skill often times are shy, socially inept, and closed off to the world. I know for customer service type jobs this skill is important for the employer. I like to talk so communication for me is important and learning new ways to reach out to people makes me a happier optimistic person. Workforce diversity. This concept is the new rave in workplaces today, companies want to seem diverse and competitive to attract new business customers like the government. Many companies try to diversify because of economic payback, social responsibility, marketing strategy, and a big one, law requirements...
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...explain why I chose certain skills for each one. These builds are for level 40, however, I will give you a little information about future job classes and their skills as sort of a heads up. Sword Master: Sword Master is a short to long range fighter with lots of AoE (area of effect) and crowd control with fast paced damage per second. This class has little team support, but what it does have is a very good buff for dungeon runs with other people (which people ask for in parties). Overall, this class is very versatile, being great in both pve and pvp. Sword Master really shines as a Dark element fighter. We are not sure why, but in pvp, Magic Defense and Physical Defense do not work. Therefore, most people rely on elements to deal damage. Skills that are affected by Dark element: Warrior: Heavy Slash, Rising Slash, Circle Break Sword Master: Triple Slash, Deep Straight, Hacking Stance, Line Drive, Infinity Edge (only part of it), Hemorrahage, Eclipse, Half Moon Slash, Aerial Combo, Counter Slash, Dash Slash, Dash Combo With this in mind, you can see why Sword Master is best as Dark element. With this element, you will be doing lots and lots of damage in both pve and pvp. The best equipment sets for Sword Master/MoonLord are the Apocalypse and Manticore set. They give Dark %. Alright, now onto some builds: First build we have is the Magic Hybrid. Even though going either magic or physical is all fine and dandy, if you don’t have a variety of skills you’re going to end up running...
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