Premium Essay

Performance Metrics

In:

Submitted By mjain
Words 1049
Pages 5
In recent time, many companies/organisations have starting focusing on non-financial factors which include customer and employee satisfaction, work atmosphere, etc. which are not financial but in long process increase profitability of the organization. Further, right Amalgamation of both financial and non-financial measures can provide key executives with the glimpse of company’s progress well before a financial verdict is made.
This paper concentrates on comparing financial and non-financial metrics used in traditional and lean enterprise. Traditional financial measures were first introduced 1900’s and have been used since then to size financial performance of the organization.
The following are basic financial measures implemented in traditional organization:
Liquidity Metrics:
One of the many reasons organization fail is poor cash management, therefore liquidity management play an important role. Doing so, organization can limit and control cash flow problem and induce profitability. One of the most common liquidity ratio applied is current ratio, which is the ratio of current asset to current liability. Current ratio directs the ability of the organization to pay bills. If the ratio is less than one that means the organization is under liability or debt. The ratio of greater than provides safety cushion to the organization.
Solvency:
For the company to fulfil long term commitments, stay in business and continue making profit require common solvency ratio that is debt-to-asset and debt-to-equity to be one or greater than one. Organizations with too much debt will fail to manage their cash flow if the company’s financial condition deteriorate.
Profitability:
The ability of the organization to convert sales into profits and cash flow. The parameters involved are gross margin, net income margin and operating margin.
Gross margin= gross profit / sales;

Similar Documents

Premium Essay

NCAA Academic Performance Metrics

...Argumentative texts are used to organize and present conclusions to persuade the audience on a specific point of view. Two argumentative texts are “NCAA Academic Performance Metrics,” a scientific research paper written by Larry LaForge and Janie Hodge, and “The NCAA,” an episode of Last Week Tonight with John Oliver, both discussing issues of the NCAA. The thesis of “NCAA Academic Performance Metrics” is the positives of FGR, APR, and GSR in concurrence with sound institutional policies and the appropriate uses and misuses of each metric, whereas “The NCAA” thesis is an argument for the monetary compensation of collegiate athletes. “NCAA Academic Performance Metrics” uses the warrants of scientific research, visual statistics, and policy implications...

Words: 1247 - Pages: 5

Free Essay

Performance-Based Security Planning

...New Performance-Based Security Program Authored by The Sage Group The Professional Services Group (PSG) of Aronson Security Group asked us to comment on four questions related to metrics. Since creating, measuring and accelerating value is our focus, we were happy to oblige. Here were the four questions: * How do you determine what to formally measure? * How do you collect, understand and report on those metrics? * What value does security get from investing in metrics? * What value does the organization get from investing in metrics? What is Performance-Based security? Measuring security performance means assessing business and security results to: (1) determine how effective the strategies and operations are and (2) make changes to address shortfalls and other problems. There are different methods and criteria for measuring performance. However, the common strand through each is the ability to measure the results generated by core business processes, using specific metrics. For each process, there are many possible metrics. Why should Security Organization’s Measure? * Improvement: Understand your strengths and your weaknesses. Show continuous improvement over time. * Planning and forecasting: Performance metrics creates a progress trend line allowing organizations to not only be clear on their current performance position but also forecast their future condition based on the data * Technology Lifecycle Management: Performance metrics...

Words: 927 - Pages: 4

Free Essay

Pharmacy Improvement Service at Cvs

...Case Write-up #1: Pharmacy Service Improvement at CVS After reading the two articles by Ramias and Wilkins on Performance Metrics, what metrics, if any would you identify that are essential to managing the prescription fulfillment process at CVS. Ramias and Wilkens’ state that the starting point in developing metrics is to understand the expectation of the customer. Upon review of the data compiled by the PSI team, customers expect accuracy and timeliness. Therefore, most of the metrics developed below focus on measuring the two expectations and, I believe, are essential to managing the prescription fulfillment process at CVS. 1. Processing time – prescriptions filled per unit of time. A major customer complaint was time – either waiting too long in line, waiting for their prescription after the pick-up time, etc. 2. Number of prescriptions filled per day and median processing time. Again, this metric will help identify peak time periods, staffing needs, and eliminate waiting times by customers. This would also help to measure accuracy. If prescriptions are constantly wrong and the customer has to wait to correct them, the processing time will be higher than expected. 3. Hourly volume and median processing time. This metric would measure the volume of prescriptions filled per hour, the percentage of prescriptions filled in under the target number of minutes, and the median time to fill them per hour. Because heavy users cited service as their number...

Words: 587 - Pages: 3

Premium Essay

Metric Reporting

...per day. Referrals – 2 points for a validated referral Managers approve candidates and referrals. Priority requisitions receive double points. Potential bonus points – Issued by Sr. Manager / Sr. Director to recognize innovations and excellence. Examples – process improvement recommendations, social media presence, positive customer feedback, above and beyond duty, special project participation/completion, etc. End of day results reported to Supervisor/Manager. Supervisor/Manager validates point total with each recruiter during a daily performance review. I will install a MS Outlook email template on each recruiter’s laptop for easy reporting. Supervisor/Manager will report weekly results to the Sr. Manager. The Senior Manager will develop a MS Excel based management tool to consolidate the results and report to the Sr. Director NLT COB Monday of each week. Team results will be published at the Sr. Director’s discretion. The performance metrics will be used to document work ethic, identify potential training needs, and drive production. Processing week goal – 20 points. A processing week is defined as a work week with no scheduled deployments to training or BOG. Deployment week goal – 20 additional points. A deployment week is defined as a work with a scheduled deployment to training or BOG. Recruiting jeopardy Pitch – Baseball video from the untouchables. Recruiting Script training Kevin Flynn Offer Anthony Niman Offer, reporting instructions Courtney Offer Complete Gary Johnson’s...

Words: 318 - Pages: 2

Premium Essay

Organizational Effectiveness

...change with the environment. New generations and advanced technology continue to challenge organizations. To completely gain an understanding on the effectiveness of an organization, it is important to identify the three key metrics and provide an example for each. Next, a company will be selected for ineffectiveness and a description of practices that have contributed to the organizations ineffectiveness. The last metric is recognized for the beneficial purpose toward the effectiveness on the organization. Key Metrics and Examples "Because managers are responsible for utilizing organizational resources in a way that maximizes an organization’s ability to create value, it is important to understand how they evaluate organizational performance" (Jones, 2010, p. 15). The three key metrics for an effective organization are control, innovation, and efficiency. The first key metric is control which is defined as focusing on the customers, stakeholders, and internal and external resources of the organization. The second key metric is innovation which means the recreation or discovery of a new product. During the innovation of a new product, the organization must then look into developing new skills and processes for the employees. The third key metric is efficiency which means to stay on top of competitive products, gaining knowledge of new technology, all in a cost effective and timely manner. An example of control is when management takes the action to secure "scarce...

Words: 745 - Pages: 3

Free Essay

Netw420 Week 7

...Teague Week 7 paper 4/22/13 There are many metrics used in network management that can be broke down into three sections including classic, cost, and revenue for short. The classic metrics consist of availability which is the percentage of time during which a service is functioning properly. Availability is broken into two aspects, as a whole and availability that factors maintenance, where maintenance is more effective because it only captures unavailability caused by a negative surprise. MTBF or Mean Time Between Failures is a measure of reliability its job is to give an indication of how often a service or device becomes unavailable, but not so much the length of the outage. MTTR also known as Mean Time To Repair provides the length of time it takes for services that are impacted by failures to be restored. Total cost of operations can be normalized over a different group of metrics, such as, the number of devices and the operational cost per device. Devices and differ in nature and scale so this metric is not always meaningful unless dealing with homogeneous environments. The number of ports is another metric that provides a more level playing field and allows operational cost to be compared across different types of equipment. An example of number of service instances could be the operational cost per voice extension. The number of end users would be the operational cost per employee in an enterprise. There are also metrics that concern the network management impact...

Words: 382 - Pages: 2

Free Essay

Mil Standards - Electronics

...Policies and Procedures,” discusses the different types of specifications used by the DoD. This standard establishes practices for developing performance and detail specifications prepared by or for the DoD. This standard covers the requirements for "standard" performance and detail specifications, meaning specifications that are used on multiple programs or applications. 3. It is DoD policy to give first preference to developing and using performance specifications. If it is not practical or effective to use a performance specification, a non-Government standard should be used. If it is not practical or effective to develop and use a performance specification or non-Government standard, a detail specification may be developed and used, but only as a last resort. 4. There are two primary objectives for the changes to this standard. First, for the DoD to meet its military needs in the current economic and political environment, it must increase access to an expanded industrial base that can meet defense needs at lower costs with state-of-the-art commercial technology. The changes herein will move the DoD to greater use of performance-based specifications and commercial-type specifications and standards. The second objective is to ensure that the contents of specifications cover only the requirements for a product (preferably in terms of performance) and the tests to verify that those requirements are met. Specifications...

Words: 33441 - Pages: 134

Premium Essay

Hrmn365

...Final Exam Marcene K. Jack UMUC 1209 HRMN 395 6380 The American Association of Motor vehicle Administrators also known as AAMVA is located in Arlington Virginia. AAMVA’s mission is “to support North American motor vehicle and law enforcement agencies in achieving their mission.” This non-profit organization was founded in 1933 to represent “the state officials in the United States and Canada who administer and enforce motor vehicle laws.” As of June 2012 AAMVA has a total of 105 fulltime employees. AAMVA is an at will employer who has taken the interest of its employees to heart. AAMVA has implemented key goals that will better serve the association and its employees in its entirety. The three strategic Goals are “Using a formal policy process, define and advance official, member-driven positions, recommendations and model legislation, Deliver to members prioritized elements of a comprehensive, adaptable solutions package that helps them address their most critical business challenges in driver, vehicle and law enforcement, and Strengthen AAMVA’s financial foundation to increase long-term value to members.” With these goals in place the organization and its employees are working together to accomplish one goal, that is making its employees and customers happy. By having these goals in place , employees have a better understanding of what the organization is trying to accomplish, so therefore each employee know what specific role they play in accomplishing the mission that...

Words: 2105 - Pages: 9

Premium Essay

Case Study

...THE CASE OF THE MEXICAN CRAZY QUILT “The mission of the project which you will head is to get our new Mexican subsidiary company ready for take-over by Mexican managers. My hope is that you will be able to do this in about two years,” explained Robert Linderman, president of Linderman Industries, Inc. to Carl Conway had been hired especially for this assignment because of his experience in managing large defense projects in the aerospace industry. “ The first thing that I will have to do is put a project team together,” said Conway. : I imagine that you have in mind my drawing people from the functional divisions.” “Yes, I have already sent memoranda to the division managers informing them that you will be asking for some of their key people to work under you for about two years,” said Linderman. “In addition, I have advised them to be prepared to process work orders from Operation Mexicano with the personnel and equipment of their organizations. Later on in the project’s life, you will begin to get Mexican personnel, both managers and technicians, into your organization. These people will have Mexican supervisors, but until the mission is accomplished, they also will report to you. I will have to admit that you are going to have some complex authority relationships, especially as you personally will be responsible to the president of the subsidiary, Felix Delgado, as well as to me.” Conway began to make his plans for the project team. The plant building...

Words: 1207 - Pages: 5

Free Essay

Why Are Arpu and Mou so Important as Metrics of Performance

...ARPU, average revenue per user, and MOU, minutes of use, are two units of measurements telecom companies use to measure performance. These units of measurements indicate how well a business is performing, for example, ARPU displays the amount of money specific consumers spends on products or services. Usually, APRU is used for multiple combinations of product consumption, like combinations can include voice calling, text messaging and a data plan. MOU, on the other hand, measures on average how long each a consumer uses a product or service per month. MOU permits telecoms to produce appropriate pricing based on how much the user consumes on a monthly basis. Most businesses are capable of generating packages and promotions based on the consumers demand. With this, businesses can build better packages to make it more appealing to their customers, at the same time this helps increase their revenue. Hangzhou City Branch used both the ARPU and MOU to evaluate the performance of various campaigns to better understand which campaigns were effective and which needed to be eliminated. The use of EDW and OLAP, allowed the city learned that physical outlets and call centers were the most successful channels to make sales. Incorporating what they’ve learned, Hangzhou had more employees at it’s’ call centers. This resulted in a huge increase from 2 to 30 perfect in success rate (Whang 8). The new results were then shared with HQ to decide whether to transfer this information to 10 other...

Words: 528 - Pages: 3

Premium Essay

Factors Affecting Demand of Pineapple in Malaysia

...and structural changes in trade and agricultural production has also lead to the price increase of food and made it unaffordable for many people. In Malaysia, the Agrofood Policy (2011-2020) was formulated to ensure food security, enhance global competition, increase farmers’ income, ensure agro-food sector’s sustainable growth and boost food production to meet growing population demand. The period is a critical time as Malaysia plans to achieve an advanced high-income economy (in line with the 10th Malaysia Plan, 2011-2015) with consumers’ need for quality, safety, nutrition, functionality and environmental sustainability. Demand for local fruits is expected to increase at a growth rate of 2.3% annually from 2.7 million metric tonnes in 2010 to 3.3 million metric tonnes by 2020. Fruit consumption per capita is also expected to increase from 93 kilogram in 2010 to 97 kilogram in 2020 (in accordance to the trend in developed countries). As consumers’ awareness on health and nutrition content of tropical fruits increases, demand for such fruits both for fresh and processed consumption will also increase. The Economic Transformation programme, a focused, inclusive and...

Words: 2736 - Pages: 11

Premium Essay

Supermarket

...ISSN (Print) : 2319-5940 ISSN (Online) : 2278-1021 International Journal of Advanced Research in Computer and Communication Engineering Vol. 2, Issue 6, June 2013 Accurate Software Size Estimation Using the Updated Function Point Analysis Model Vikas Kumar 1, Sweta Pandey 2 Computer Science and Application, Thapar University, Patiala, India 1 Information Technology, Banasthali University, Jaipur, India 2 Abstract: In this paper; a new Function Point Analysis model has been proposed. In this proposed model, a new general system characteristic is added. The expert user programming also affects the size of software. By including it in the list of general system characteristics, it creates a provision for taking end user facilities into account, while estimating the size of a project. It is clear that proposed FPA provides more accurate size estimates and it will narrow the gap between size estimated and actual size. This will result in more accurate effort and cost estimates, which ultimately results in increased productivity and proper staffing, planning and scheduling. Keywords: FPA, cost estimation, effort, size of project I. INTRODUCTION This document describes the Function point analysis which measures software by quantifying the functionality the software provides to the user based primarily on logical design. Here in this Function Point Analysis model has been proposed which creates a provision for taking end user facilities into account, while estimating the size of...

Words: 1301 - Pages: 6

Free Essay

Statement of Guidelines

...Supplier’s time schedule for performance. Roles for Developing the SOW Document Customer (End-User, Requestor) The Customers focus should be on defining: • What the SOW is expected to achieve? • What constitutes an acceptable deliverable? • When deliverables are due? • How are deliverables expected to be produced and provided? Buyer The Buyer’s primary role is to: • Consult and advise the Customer on how to structure Deliverables, Acceptance Criteria, and Tasks in a manner most likely to result in an effective contractual agreement, and to • Finalize the SOW document (incorporating Customer-generated content) in a format consistent with University standards. Steps for Writing the SOW 1. Provide background on the requirement, including the objective or purpose. Consider citing funding source information, historical precedent, or parallel sourcing efforts that provide additional information on your requirement. 2. Define the requirement and/or the services to be provided. 3. List the specific tasks to be performed by Supplier. • Categorize tasks as either major or sub-tasks. • Organize tasks in chronological order. • Define Supplier’s level of effort and all Supplier responsibilities. 4. Specify all required results and/or deliverables. Specify required milestones and due dates. 5. Identify the Period of Performance. The Period of Performance defines the anticipated...

Words: 529 - Pages: 3

Premium Essay

The 25th Putnam County Spelling Bee

...opinion I’m sure. Further, it is a little difficult for me to determine how a stage performance has been performed, without viewing multiple productions, or at least reading the script. However, as I did not have access to these options, I will try my best. In any case, a few months ago, I had the distinct privilege of watching a Lansing High school production of “The 25th Annual Putnam County Spelling Bee,” due to one of my friend’s siblings being a stage technician. Even though I’m not a fan of musicals, I have to say the production was pretty good. Though the music was a bit more simple than I’m used to, it was performed masterfully, though was a bit hard to understand at times (I think this had more to do with the piece than the performers, however). The...

Words: 596 - Pages: 3

Premium Essay

Speeches

...INDEX 1. INTRODUCTION 2. PREPERATION 2.1. FOUNDATIONS. 2.1.1. The Occasion. 2.1.2. The Audience. 2.1.3. The Purpose of your speech. 3. STRUCTURE 3.1. STRUCTURING OF THE SPEECH. 3.2. THE BEGINNING. 3.3. THE BODY. 3.4. THE CLOSING. 4. DELIVERY 4.1. WHAT MATERIAL? 4.1.1. Reading from a Script. 4.1.2. Using Notes. 4.1.3. Reciting from Memory. 4.2. SPEECH DELIVERY RECOMMENDATIONS 5. SPEECH 6. CONCLUSION 7. REFERENCES 1. INTRODUCTION During the course of Leadership Development, it has often been mentioned that to lead people, the leader must motivate his followers, and one of the likely methods is to give the people a speech. To give a speech requires certain skills. Some people have these skills naturally, think of some of the great leaders in history, like Churchill and Hitler, and the way that they spoke to the people and motivated them. These skills can also be learned and every person can give a good speech if he or she follows a few simple guidelines. In the following few chapters I will attempt to discuss these guidelines. I will cover the three different steps in speeches, the planning, the writing and the delivery. Discipline in following these steps, and confidence will make it possible for the novice to give a successful speech. 2. PREPERATION 2.1. Foundations. Often, when one starts to prepare there is the urge to take a pen and paper and to start writing the speech. This is very often the wrong...

Words: 2149 - Pages: 9