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Personal Effectiveness

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Executive summary

The purpose of this report is to evaluate personal effectiveness of three members, Ajai Ratnakumar, Melissa Jayawardena and Shannelle Abayasekara who are to be working together as a team. The main objective of this report is to compare and fit the different characteristics of the three team members who are to work together as a team , so as to compliment each other’s working style, for the benefit of the team, and ultimately for the company.
Third Eye Event Managers provide individuals and companies with an unforgettable and unique event that would be remembered for years to come. The company’s main aims are to achieve a balance of creativity and competent implementation of all undertaken events, be it a private or commercial One.
Based on the tests conducted the report contains information about preferences, strengths, and techniques for increasing effectiveness of each individual. Conflicts that are likely to arise within this team and solutions for these conflicts have been suggested. Short Term and Long Term recommendations have been stated which would help the company increase efficiency and minimize conflicts within future teams.

Contents

1 Introduction 4 2 Discussion 5 2.1 What is personal effectiveness?. 5 2.2 The importance of personal effectiveness 5 2.3 Indicators used to assess personal effectiveness? 5 2.3.1 Learning Style Preferences 5 2.3.2 Hemispherical Dominance 7 2.3.3 Big Five Locator 7 2.3.4 Self-Monitoring Test 8 2.3.5 Interpersonal Communication Skills 8 2.3.6 Interaction Styles 9 2.4 Analysis of test results 10 2.5 Problems 12 2.6 Solutions 12 3 Conclusion 12 4 Recommendations 12 4.1 Short term recommendations 12 4.2 Long term recommendations 12 5 References 17
6 Appendixes………………………………………………………………………………….18

4. Introduction
An individuals’ personality could be strong or weak in different situations and areas. This report is aimed at introducing and discussing the characteristics of Shehara Fernando (Event Coordinator) and Nilukshi Fernando (Event Organizer) in order to identify similarities and differences in each individual. By doing so this report aims to help improve team rapport, by helping each person understand the other.
Six Personal effectiveness instruments will be used in order to compare the personalities and give recommendations in order to maximize their strengths in order to maintain a good level of customer satisfaction. These indicators make it possible to have a glimpse of how the above individuals would act in different situations and the areas in which they will be able to perform well.
The organization would be able to make better progress and achieve its targets by following workshops, seminars and educational programs concerning the changes and expectations of the organization. Short term and Long term recommendations are given in order to ensure that the team will be able to work together in all the projects with little or no conflict and achieve the expected targets.

2. Discussion
As required by the HR Manager of Third Eye Event Managers Shehara Fernando and Nilukshi Fernando conducted the below surveys in order to analyze each individuals characteristic, which will be useful for both team members when working in a team. Problems of the two different personalities have been pointed out while recommended solutions have been given in order to make team work more efficient. Short term and Long term recommendations have been stated so that the company can avoid future problems in group rapport as well as adjust according to the current situation.
2.1 What is Personal Effectiveness?
Personal effectiveness is essentially a branch of self-help movement that deals with goal settings, achieving success and aims with the help of positive thinking and effective management of the tasks. (employeedevelopmentinc, Aug 18,2011).This includes making most of abilities, skills, energy, time, and talents that individuals have developed. It also refers to the optimal use of available resources.

2.2 The Importance of Personal Effectiveness

Understanding ones strengths and qualities helps build confidence to tackle new and different situations. Therefore having understood these factors, organizations are able to improve performance and productivity by capitalizing on the strengths of its employees. (personal effectiveness, n.d) Knowing the personal resources one has to draw on enables individuals to meet challenges more effectively and delegate work among group members so that the maximum capability of each individual is brought out in order to achieve company targets. (De Jansz et al.,2007)
2.3 Indicators used to assess Personal Effectiveness?

The following tests were used to assess the personal effectiveness of the employees.
2.3.1 Learning Style Preferences

Learning Styles deals do with how your brain works most efficiently to learn new information. There is no right approach to learning. Every Individual has their particular way of learning new information. If group members are aware of how their brain learns best, there is a better chance of making work more efficient. (Metamath,Aug 29,2011)There are mainly four learning styles: *
Visual – by seeing * Auditory – by hearing * Read/Write – by reading and writing * Kinaesthetic – by doing
Results

Shehara Fernando: Auditory/ Verbal Learner
Nilukshi Fernando: Visual / Nonverbal learner
(Metamath,Aug 29,2011)

(Metamath,Aug 29,2011)

2.3.2 Hemispherical Dominance

The first of the De Janasz test that will be discussed is the hemisphere dominance test. This test acts as an interpretation on the neural functions of the candidates. It determines which side of the brain a person uses most. (Inteleglen Inc,Aug 20,2011)

The left and right hemispheres of the brain process information in different ways. Individuals process information using the dominant side. However, the learning process is enhanced when all of the senses are used, includes the less dominate hemisphere. Dominant styles are listed below. (Inteleglen Inc,Aug 20,2011

* Linear vs. Holistic Processing * Sequential vs. Random Processing * Symbolic vs. Concrete Processing * Logical vs. Intuitive Processing * Verbal vs. Non-verbal Processing * Reality-Based vs. Fantasy-Oriented Processing

Results

Shehara Fernando: Right brained
Nilukshi Fernando: Both sides

3. Conclusion
Satisfying customers’ expectations is very important in the field of event management. A satisfied customer would be an Asset to Third Eye, because they would spread positive word of mouth. This is essential in this industry as customers would want to know if the company actually performs as well as they say they would. Shehara Fernando and Nilukshi Fernando are two different personalities with very significant characteristics. All these characteristics can be used by Third Eye event planners in order to increase efficiency and meet customer needs. There are also many similarities that include a drive to get integrated results as a team player and insightfulness, which helps interpret other people and adopt accordingly. These characteristics are very important in the field of event management as the team would come across many different clients with a diverse background. In order to cater to them Shehara and Nilukshi should be able to put themselves in the client’s shoes and imagine what the client would expect from that event. Therefore the company should try on maximizing these skills in order to get better results in the future. The differences in personalities could be viewed by Third Eye as an advantage even though it could create a few misunderstandings between the two team members. Each individual’s different characteristics should be capitalized on so that work can be delegated within the team. As Niluksh is organized unlike Shehara, and Shehara is creative unlike Nilukshi, they could use these differences and help each other in their weak areas. In order to do this the team should have a good rapport and understanding and the HR department should see that the two team members get good training and are able to understand each other better. It is recommended that third eye should conduct these surveys before assigning team so that the best two personalities could be assigned to work in a team. How ever Since Third Eye cannot always get the perfect match for a team it is best to capitalize on the strengths than to try and improve weaknesses.
The HR department should be responsible to allocate the appropriate job for the individual. In the case of Nilukshi and Shehara the HR department has allocated the job positions appropriately: Nilukshi Fernando is the Event organizer and is in charge of Planning, collecting and analyzing information given by the customer. Her main responsibility is to put the ideas into action. Her other important role is to keep track of all customer portfolio’s and events. These job roles help to capitalize on her strengths or organizing skills and time management. On the other hand Shehara Fernando is the Event Coordinator and is responsible for coordinating the event with the customers. Her responsibilities include coming up with creative ideas, upgrading technology and keeping up to date with what’s in vogue. These job roles also capitalize on Sheharas’ creativity and social skills. Therefore in conclusion it is clear that the HR department has done a good job in allocating job roles to each individual and must try and help teams make the maximum and efficient outcomes in the future. The above mentioned problems should be looked into an avoided in the future s that teams could work more comfortably in order to meet customers’ needs.

4, Recommendations
4.1 Short term recommendations

* Capitalize on strengths of each individual. * To overcome the problem about conflicting ideas, choose ideas from both individuals and get the approval of the client in order to go ahead with the plans. * Each individual should be accountable for their work. This would help create a more reliable working environment for team members as well as the company. * Set smart goals for each day and make sure they are met. Having Time sheets for each assignment would help keep to targets.

4.2 Long term recommendations

Assessing the current situation 1. Conduct surveys for all current employees in order to identify strengths and weaknesses. 2. Identify possible teams in the future 3. Asses solutions that teams have come up with to deal with problems dealing with team members
After Recruiting New members 1. When new members are recruited to the organisation, personality tests should be conducted in order to recognize individual characteristics. 2. These characteristic should be then used in order to compare with all other employees and identify best possible teams. 3. The HR division should arrange workshops and training programs to develop self-awareness among the staff members so as to get a better idea about themselves and also their co-workers, which would undoubtedly help improve the rapport between team members. 4. Allocate possible teams during these workshops and test how compatible each team is 5. Switch teams and try out different possibilities and asses the outcomes 6. There after allocate the teams that will be working on different events. 7. Keep daily time logs and assess daily work in order to keep to deadlines 8. Have evaluations at the end of each event in order to point out problems that have occurred within the team in order to avoid them thereafter.

5. REFFERENCE LIST
Bretag, T., Crossman, J., & Bordia, S. (2009). Communication Skills (2nd ed.). North Ryde, NSW: McGraw-Hill.
De Janasz, S., Wood, G., Gottschalk, L., & Dowd, K. (2007). Interpersonal skills in organisations. North Ryde, NSW: McGraw-Hill.
Increasing Personal Effectiveness . (n.d.). Retrieved 09 01 ,2011, from employee development systems Inc: http://www.employeedevelopmentsystems.com/p-155-increasing-personal-effectiveness.aspx
Intelegen Inc.(2009).Hemispheric Dominance Inventory Test. Retrieved August 25, 2011, from http://frank.mtsu.edu/~studskl/hd/Left_Right_Brain.html?Right_Brain=9&Left_Brain=10
Interpersonal Communication Skills test. Retrieved August 27, 2011 from http://testyourself.psychtests.com/bin/transfer John, O.D. (2000). The Big Five Personality Test. Retrieved September 1, 2011, from http://www.outofservice.com/bigfive/results/?oR=0.5&amp;cR=0.722&amp;eR=0.688& amp;aR=1&amp;nR=0.469">I'm a O10-C74-E70-A97-N37 Big Five!!</a

Learning styles test. Retrieved August 30, 2011, from http://www.metamath.com/cgi- bin/multiple_choice.cgi personal effectiveness. (n.d.). Retrieved 09 06, 2011, from www.solutionsfortraining.com : http://www.solutions4training.com/33
Self monitoring test . retrieved August 29, 2011, from <a ref="http://www.outofservice.com/self- monitor-censor-test/results/?raw=49">I'm 49/100 censoring! Click to see my self-monitoring personality.</a>

Strategies for Conflict Resolution in a Team. (1999-2011 ). Retrieved 09 06, 2011, from ehowmoney: http://www.ehow.com/info_8197040_strategies-conflict-resolution-team.html

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