There are many occupations which required the emotional labor to perform the job. Child Care Worker is one of the occupations which need emotional labor. According to ( Lopez, 2006) child care worker jobs involve the emotional labor while delivering the emotional care to the children. Child care worker plays vital aspects in developing emotional, socialization of the Children ( Ahn, 2005). The profession of the Child care worker is expected to deliver with well-established rules and practises regarding emotional display. As the job of the child care worker required emotion displays which may form the dissonance between the child worker true emotion and the emotion child care worker enactment during the role (Lee and Brothering, 2011). The authors also explain that in order to decrease this dissonance, the child care worker may hide their true feeling in order to display the emotion required for the job( surface acting ) or the child worker may raise up the emotion which is essential for the display ( active deep acting). According to ( ) young child care workers generally display the deep acting, but the experienced child care work hide their true feelings in order to display the emotions required for the job. Due to the daily contact with the children and their parents, child care worker frequently experience pressure at work which results to the job stress and exhaustion ( Cordes and Dougherty 1993).
Different research and findings discussed that gendered emotional labor and the sexual difference are features of employment within the Airline Industry (Taylor and Tyler, 2000). The research also explains female are required to deliver the emotional labor to the customers as the airline industry see emotional labour as women’s work which required the skills which can be achieved only by being women. According to (Taylor and Tyler, 2000) the female flight attendant job required the task of caring the others emotionally and physically. As women are much kind and enduring then the men, Airline Industry considers women are best suitable to the job of delivering emotional labor. As (Hochschild, 1983) explains it will be an assault and unfair for the women to this kind of service work. The author also explains that most of the women are recruited for the job like flight attended, as the job required delivering of service to the passenger which is connected to the emotional labor. Hochschild consider that the work or the skills displayed by the women flight attended should be communally and commercially recognized and even privileged. While delivering the service to the passenger, women’s flight attended becomes the victim of the passenger frustration, anger and misbehaviour as well as the female fight attended is more exposed then the male flight attended to offensive and rude words about the service (Williams, 2003). There are many female flight attended who find their job of delivering the emotional labor as pleasant and satisfying, however some flight attended find their job as stress full due to the involvement of the passenger anger, rude speech about their service (Williams, 2003).Conclusion
This essay has studied different concept on how the gender is relevant to the emotional labour. The essays confirm along with past research and findings that emotional labour is relevant to the gender and female are more likely to provide the emotional labour than men. Based on the research that was undertaken in the essay about the Airline industry which verifies that Airline industry are more likely to employee female as flight attended, as they are more likely to provide to the emotional labour to the passenger which is required for the job than male flight attended. Women are more likely to do the job which are based on the customer-oriented like customer service, sales, nursing and caring and required to deliver the emotional labour to the customers, where male are more in to the jobs which are more based on the manual labour, which defines their masculinity. Reference Lopez, S.H. (2006) Emotional labor and organized emotional care: Conceptualizing nursing home care work. Work and Occupations, 33: 133-60.
Nixon, D. (2009) “I can’t put a smiley face on”: Working class masculinity, emotional labour and service work in the “new economy”. Gender, work and organization, 16(3), 300-22.
Meier, K.J. Mastracci, S. H. and Wilson, K. (2006), Gender and Emotional Labour in Public Organizations: An empirical examination of the link to performance. Public administration review, 66: 899-909.
Taylor, S. and Tylor, M. (2000) Emotional labour and sexual difference in the airline industry. Work Employment & Society, 14(1): 77-95
Williams, C. (2003), Sky Service: The Demands of Emotional Labour in the Airline Industry. Gender, Work & Organization, 10: 513–550.