Total Quality Pioneer

MGT/449 – Quality Management and Productivity

University of Phoenix

Pioneers Paper

Definition and Elements of Quality "Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value" (Goetsch & Davis, 2010, p. 5). A quality goal is to increase organizational competitiveness consistently. Total quality works by improving product and service quality, environment, operational processes, and employees. The total quality elements are strategic (a comprehensive strategic plan), and customer focused (the customer always drives). The elements are largely focused on quality, scientifically approached, committed (long-term), teamwork based, process improvement driven (continual), training, unity of purpose, freedom through control and employee driven through empowerment (Goetsch & Davis, 2010). Strategic quality demonstrates how companies should possess a vision, mission, activities, and complete broad objectives to achieve set goals (Goetsch & Davis, 2010). The strategic business plan gives the business a competitive advantage that is sustainable (Goetsch & Davis, 2010). A high level of customer satisfaction is obtained by using teamwork from each department in business. Teamwork assists with the continual process improvement within the business. Unity of purpose ensures that employees work together to achieve set goals. Employees are empowered by involvement (Goetsch & Davis, 2010).
Total Quality Pioneer - Dr. W. Edwards Deming William Edwards Deming is well-known by people as the original innovator of quality. Dr. Deming originated (TQM) Total Quality Management and the 14 points for management system (The W. Edwards Deming Institute, 2012). A complete list of the 14 points management system is on the W. Edwards Deming