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Pricing of Services

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1. Ancient Greece: guest rights were anHistory of Hospitality established set of conventions that were accepted amongst the different Ancient Rome: Roman businessmen travelled;cultures in the Greek world Romans were some of the Middlefirst known to travel for pleasure Ages: Others provided safety, shelter and food to travelers. As the use of coaches for travelling took hold, travelling became more popular Inns were typically in private homes and nobles stayed in monastaries The New World: As people settled the New World, they brought their own The “Frenchterms for eating and resting places (Inns, Taverns) Boulanger: The Father Escoffier and the brigade system Revolution” of Modern Restaurant Sold a soup called ‘restorantes,’ or ‘restore the body’
2. 1800’s: Savoy Hotel opened with Cesar RitzHistory of Hospitality Travel Delmonico’s Steak House opens in NYCas the General Manager Cross –continental travel / Trans-Atlantic flights boomed after WWII 1960’s and Beyond: Mass tourism, packageEisenhower Interstate System travel, growth in chain restaurants and hotels
3. Defined as the friendly reception andHow do we define Hospitality? treatment of guests or strangers; the quality of receiving and treating guests and strangers in a warm, Derived from thefriendly way French word Hospice: to provide for the weary; to take care of those India: “The guest is Many cultures embrace hospitality travelling South Central Asia / Middle East: People are oftenGod” principal characterized by an ancient set of ethics, the first of which is Celts: A host who granted a person refuge not onlyhospitality provided food and shelter, but protection while under their roof
4. Service vs Hospitality Service Technical Efficiency:Hospitality Holding a glass by the stem Intangible Felling of Warmth Serving food to the left and clearing Sincere Smiles Handling

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