...to the need of the organization, the context within which they work and their own capabilities .service as a broad guideline the HR provide service to the organization, human resources, planning recruitment selection employees development reward system employees relation health safety management staff amenities salary administration personal information’’. www.exploreadmey .com Include a description of how a "change" was introduced and implemented in your workplace or other organization. Change in the workplace is implemented to benefit the organization whether the planned goals is increasing the bottom line or improving customer relation. Even the best of employees can balk at changing practice and procedures they see as still working well in the workplace. Give your employees a sense of the benefits of the planned goals before implementing change and you’ll have easier time putting the need changes in place. Consider the information in Chapter 1, page 8, regarding reactive and proactive types of changes. State the type of change which was introduced into your organization? ‘’In my work organization I would say proactive because I am a team leader at a hotel and Proactive change involves actively attempting to make alterations to the work place and its practices. Companies that take a proactive approach to change are often trying to avoid a potential future threat or to capitalize on a...
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...Dane Thorman MGT 461 Summer 2015 LEARNING JOURNAL 1 ACQUIRE I have chosen to apply Stephen R. Covey's Habit One "Be Proactive" from "The 7 Habits of Highly Effective People." I guess one could say I'm normally a very reactive person, but one who usually has somewhat of a plan as to how I intend on reaching said reaction. Proactivity means that "as human beings, we are responsible for our own lives..our behavior is a function of our decisions, not our conditions..we have the initiative and the responsibility to make things happen." (Covey, p. 78) INTERPRET The way that I have interpreted the way this concept is relevant to and connects with my personal and work situation was actually as to how I was approaching this semester at Walsh College. In the past, I have always been the type of student who would get the good grades but, for whatever reason, would always allow myself to wait until the very last minute to accomplish the task in question (a professional procrastinator, one might say), yet probably because of it I was exhausted at the end of it. I really had a "light-bulb" (some might call it an "a-ha") moment while reading Habit One in Covey's text. It really struck me that, given I am nearly the end of my undergraduate learning, that this is something I really need to change for going forward. This light-blub moment came when, ironically, Covey was breaking down the word "responsibility." Not in the literal sense, but in the phonetic sense, breaking it down between...
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...A summary of the bestselling book by Stephen R. Covey. From The Seven Habits of Highly Effective People by Stephen R. Covey. Published by Simon & Schuster. INTRODUCTION Our character, basically, is a composite of our habits. Because they are consistent, often unconscious patterns, habits constantly express our character and produce our effectiveness or our in effectiveness. In the words of Aristotle, “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” I identify here seven habits shared by all truly effective people. Fortunately, for those of us not born effective (no one is), these habits can be learned. Furthermore, the collective experience of the ages shows us that acquiring them will give you the character to succeed. Some years ago, I decided to read all the success literature published in the United States since its beginning in 1776 - hundreds of books, articles, and essays on self-improvement and popular psychology. I noticed a startling thing: Almost all the writings that helped build our country in its first 150 years or so identified character as the foundation of success. The literature of what we might call “The Character Ethic” helped Americans cultivate integrity, humility, fidelity, temperance, courage, justice, patience, industry, and the Golden Rule. Benjamin Franklin’s autobiography is a prime example. Compared with the early success literature, the writings of the last 50 years seem superficial to me - filled...
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...qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwer...
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...Habits of Highly Effective People Habit 1 : Be Proactive Your life doesn't just "happen." Whether you know it or not, it is carefully designed by you. The choices, after all, are yours. You choose happiness. You choose sadness. You choose decisiveness. You choose ambivalence. You choose success. You choose failure. You choose courage. You choose fear. Just remember that every moment, every situation, provides a new choice. And in doing so, it gives you a perfect opportunity to do things differently to produce more positive results. Habit 1: Be Proactive is about taking responsibility for your life. You can't keep blaming everything on your parents or grandparents. Proactive people recognize that they are "response-able." They don't blame genetics, circumstances, conditions, or conditioning for their behavior. They know they choose their behavior. Reactive people, on the other hand, are often affected by their physical environment. They find external sources to blame for their behavior. If the weather is good, they feel good. If it isn't, it affects their attitude and performance, and they blame the weather. All of these external forces act as stimuli that we respond to. Between the stimulus and the response is your greatest power--you have the freedom to choose your response. One of the most important things you choose is what you say. Your language is a good indicator of how you see yourself. A proactive person uses proactive language--I can, I will, I prefer, etc. A reactive...
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...B. Effectiveness is defined as the basis of a person’s character, creating an empowering center of correct maps from which an individual can effectively solve problems, maximize opportunity, continually learn and integrate principles in an upward growth. The 7 Habits of Highly Effective People by Stephen Covey 1. Being Proactive Proactivity means taking initiative, as a human being, we are responsible for our own lives. Our behavior is a function of our decisions, not our conditions. Highly proactive people recognize responsibility. “Response-ability” means the ability to choose your response. In making such a choice, we become reactive. Reactive people are affected by their physical and social environment, the ‘social weather’. Proactive people are influenced by external stimuli, whether physical, social or psychological. 2. Begin with the End in Mind “Begin with the end in mind” is to begin today with the image, picture or paradigm of the end of your life as your frame of reference or the criterion by which everything else is examined. It means to start with clear understanding of your destination. It also means to know where you are going so that you better understand where you are now so you can go to a right direction. 3. Putting First Things First Effective management is putting first things first. While leadership decides what “first things’ are, it is management that puts them first. Management is discipline carrying it out. 4. Think Win/Win ...
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...Ashton Bricker Journal #8 12 March 2015 Professor Jordan told us this week that in order to fix the blind area of the Johari window, you need to get feedback. I have seen this put into action in life. One time in middle school, there was a day where one of my friends had really smelly breath. To try and help her one of my other friends went up to her and told her as nicely as possible that her breath didn’t smell that great and gave her a piece of gum. That turned out to be one of the best things she could have done because the one girl was completely unaware that her breath smelled bad. After seeing how this helped, I will always try to get as much feedback as possible and to give feedback to people when they need it. Another important thing Professor Jordan told us was that you should keep your private life to yourself at work. I completely agree with this. I once had a guy I worked with that talked about his personal life at work way too much. One day he ended up over sharing some things he shouldn’t have and the boss never quite forgot it. Eventually the guy lost his job. Because I know the effect that over sharing can have on your job, I will try not to talk about my personal life at work. Lastly, Professor Jordan told us that one drink should be the max at an office party. I think this is a good idea. I have seen many of my friends have too many drinks and then tell anyone who will listen all about their personal life. They usually end up sharing something way...
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...Importance of HR in sales Human Resources, as a discipline, has been going through a great deal of change in the past two decades, there is a need to be more strategic and business-linked .The types and intensity of global changes affecting organizations increasingly have human capital implications in both strategy and operations. While some HR functions will continue to require similar, tactical execution, the need for higher level strategic HR perspectives is growing hence making it necessary for HR to understand the different needs and functions of business. To support this a true partnership between the sales team and human resources (HR) can be one of a company’s most valuable relationships. When companies need to improve sales, they often look to HR to help improve sales capability and motivation. To truly create results, HR should look to some of the most impactful drivers of sales performance. Few aspects that make HR indispensable for the sales function are selection, training for product and for keeping up with the market nuances, engagement of the sales force, talent management and retention. Understanding the sales strategy, territory, market and competition helps HR to better understand the skill set or the competencies required, talent acquisition, assessing training needs proactively and designing compensation plans. For better performance evaluation it is important that HR understands the market spread, market maturity, product that gives the maximum margin...
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...life where so much was changing and I was confused and trying to find myself and where I should be in life. This book covered 7 different habits of highly effective people and I will be covering my understanding and how I applied and will apply these 7 habits into my life. UNDERSTANDING: Habit 1 “Proactive people are driven by values carefully thought about, selected and internalized values.” Page 72 Highly productive people recognize their responsibility I believe that being proactive is taking responsibility of your life. I can continue to blame other people such as parents, grandparents for my decision and actions or take responsibility and realize that I am response-able for the control my life. Instead of having worries about situation that I have no control over, being the proactive person I will be able to handle the situations. I understand that proactive people focus on their circle of influence and, a reactive person will focus on circle of concern. Meaning, Things that they have little to no control over such as; the weather, terrorism, or worldwide problems is the concern and worry of a reactive person. APPLICATION I’ve learned a lot about reactive and proactive people. I have been able to realize the type of person that I am by learning these. I find it very interesting between the differences. I can easily spot the differences in my close friends and relatives. If people at work all participated in this habit the atmosphere would be would be a lot calmer...
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...7 HABITS OF HIGHLY EFFECTIVE PEOPLE HABIT 1 : BE PROACTIVE Your life doesn't just "happen." Whether you know it or not, it is carefully designed by you. The choices, after all, are yours. You choose happiness. you choose sadness. you choose decisiveness. You choose ambivalence. You choose success. You choose failure. You choose courage. You choose fear. Just remember that every moment, every situation, provides a new choice. And in doing so, it gives you a perfect opportunity to do things differently to produce more positive results. Habit 1: Be Proactive is about taking responsibility for your life. You can't keep blaming everything on your parents or grandparents. Proactive people recognize that they are "response-able." They don't blame genetics, circumstances, conditions, or conditioning for their behavior. They know they choose their behavior. Reactive people, on the other hand, are often affected by their physical environment. They find external sources to blame for their behavior. If the weather is good, they feel good. If it isn't, it affects their attitude and performance, and they blame the weather. All of these external forces act as stimuli that we respond to. Between the stimulus and the response is your greatest power--you have the freedom to choose your response. One of the most important things you choose is what you say. Your language is a good indicator of how you see yourself. A proactive person uses proactive language--I can, I will, I prefer, etc. A reactive...
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...command in trying to resolve future problems. By having my supervisor in the meeting, the employees would understand that any issues or problems must come through me before going forward and only if we cannot resolve the problem. My supervisor could then emphasis that he is supporting me and will continue to do so until he has a reason not to trust my judgment. I would then explain to the employees that I will continue to have an open door policy and will listen with an open mind to all problems and issues and will do whatever needs to be done to resolve any issues. Because of their years of experience, I can learn from them and they can also benefit from my new ideas and what experience I bring to the job. It is much better to be proactive than reactive to problems whenever...
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...Unit 4 Chapter 15 Case Study 1. McDonalds has taken a proactive approach toward supporting and valuing diversity by establishing an initial diversity program. In 1980 they hired their first official manager for the program. McDonalds has always embraced and empowered a diverse workforce. Encouraging diversity both at McDonalds and within its supply chain is not only the right thing to do but good for business. 2. There are a couple different structures and systems that McDonalds has established in order to ensure that it leverages its diversity as part of its business strategy. One critical component to diversity and inclusion for McDonald's is teaching people how to work with others who are different than themselves. The core of its education framework includes formal presentations, workshops, seminars, and informal training designed to practice the skills and behaviors needed to collaborate with and lead people in an inclusive, diverse workforce. 3. McDonalds plans to overcome prejudice and discrimination by having all of its different human networks in a U.S. headquarters. 4. The AFA and AFTAH are sick and tired of rewarding and subsidizing corporations that promote homosexuality. McDonalds should take a step back on having so many homosexual employees in order for the AFA and AFTAH to associate with them . 5. Perception, attitudes, values, and ethics help us understand the dynamics within this case because they relate to stimulating growth and development within McDonalds...
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...own approach to the problem (Carey, 2014). One of the ways U.S. Xpress is handling the driver shortage is to increase the base mile pay (McNally, 2014). This has raised drivers pay by 13 percent (Carey, 2014). While that is a big step to close the shortage gap more is needed to confront the problem. U.S. Xpress, to counter the shortage and attracting drivers, is removing the OTR (over the road) solo driver’s sliding pay scale (McNally, 2014). For OTR drivers, who spend long periods of time out on the road, calculating their base pay from week to week under the sliding pay scale was difficult (McNally, 2014). Now, no matter how long a haul is every OTR solo drivers makes the same base mileage pay (McNally, 2014). U.S. Xpress has taken a proactive approach to the driver shortage problem. Their investment in attracting new new drivers has placed them in a position to entice the best drivers to join U.S. Xpress. Ultimately it allows U.S. Xpress to meet the growing demand for shipping services and, being the 2rd largest private carrier, allows them to continue growing as one of the leading transportation...
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...Covey’s “Seven Habits of Highly Effective People” have truly changed my life in a positive way. Before starting to read the book, I thought I was going to find myself with one of those books with difficult concepts to understand and to relate with, however, from the beginning of the begging of the book I was able to connect myself to the author’s ideas. Reading about what the author and his wife were going through while they were raising their son was helpful to me, as Covey tells us, his book was inspired by a familiar crisis he and his wife were going through as they were raising their child. Their child was having a hard time keeping up academically and socially. The child was falling behind his classmates in most respects. The first thing the author, Covey and his wife, Sandra tried to do was to motivate his son, to reach such goal they employed phrases such as “that’s good son” “keep it up” however, Covey, soon realized that they were employing the wrong strategy, what they were doing wasn’t in harmony with the way they perceived their son. Consequently, they started to change themselves, they decided to focus on themselves rather than on their son, they gave up the idea of wanting to change their child, rather, they decided to start valuing their son’s uniqueness. The result of such new behavior adopted by Covey and his wife was a child who started to excel academically, as well as in other areas. Such introduction to the book led me to evaluate the way I was doing things...
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...feel about it? 0. Is their customer service (specifically associated with the use of social media) getting any buzz? 0. B.I.C. customer service from a competitor (check out Dyson) 0. Summarize their customer service strategy 0. What they offer 0. Top line on how it works 0. What are customers saying about the service? Reviews? 0. Is their customer service getting any buzz? Lets talk about it before EOD to make sure your initial questions are answered. Thanks! Electronic Consumer Service Strategies * Create faster response systems for our consumers * Reduce Email Response Time – (same day) * Develop Online Chat Capabilities * Move to a more proactive approach .vs. reactive approach * Continuous evaluation of online monitoring tools * Create superior self-service and help systems for our consumers * Exterior facing knowledgebase with search & learning capabilities * BISSELL.com, IVR, & others * Create “world class” electronic media capabilities and service * Establish required systems and personnel skill sets * Benchmark & Establish Global Online Media Metrics * First time resolution * Sentiment scoring guidelines *...
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