Rachel Gronli
ENG 1010
Reflection First Draft
The storm raged that day on my way to work. The air was cold, unsympathetic and wet with rain. As I drove the thirty minute drive to my work, the wind seemed like it was going to blow my car off of the road. I had gotten little sleep the night before so the thought of going to worked pricked at my insides all day before finally leaving to go work the late shift. I knew it was just going to be one of those days. The days where it’s hard not to constantly glance at the clock. Where you hope for the best in customers but know that you’ll be experiencing the worst. That day though there was a chance occurrence. Something that might seem small to some, but to me, it meant a lot .
Customer service, to me, is something that I for the most part, don’t particularly enjoy doing. Although in the past few years I have come to terms with the fact that as a student, having a job working with the general public while trying to get through school is unavoidable. Safeway was only the second largest corporation that I have worked for. In the past I had worked at Target, where I became so tired of dealing with angry customers that I began to hide from them. I’ve worked a lot of jobs, all of them completely different while at the same time they all had one thing in common, working with the general public. Throughout these experiences I felt that I had seen everything. The good, the bad, the ugly. The really ugly. But this job. This was something different.
I had been working at Safeway for a little over a year at this point. Although it was just another large corporation, this small store was different. It was in a small town in the middle of nowhere Colorado. Everyone knows one another, both the employees and the customers. It was the only job that I have had where there were regular customers that I wouldn’t see just every week, I