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Project Cost Management

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Submitted By Shakol88
Words 1024
Pages 5
Pitney Bowes System
Marcus Simeon
CMGT 410
November 23, 2010
Susan Peterson

Abstract
The project addresses two major problems that could affect the implementation of the Pitney-Bowes tracking system in the warehouse. The first is an operational problem that involves the material handlers. The second would be a technical problem that could occur during the interface between two components in the tracking system. Two contingency plans are offered in the project in helping resolve the two problems likely to arise.

Description of Operational Problem
The warehouse in Naval Medical Center San Diego are managed by material handlers, half of which are composed of old veterans who have a hard time adjusting to new ideas. The old timers are accustomed to writing down the tracking numbers and call numbers on a tracking sheet. The material handlers find this method easier and faster. The material handlers would need to have on-the-job training to get familiar using the barcode scanner, downloading it to the assigned computers, printing out the tracking sheets, processing the receipts, updating the processed tracking sheets, delivering the supplies, and making sure to scan the material again and have the supply technician sign the receipt and barcode scanner. The material handler then, needs to download the contents of the barcode scanner to complete the entire procedure. If for some reason one of the procedures is not followed, the information required to track the material from the loading dock to the supply technician would be incomplete, making the purpose of the Pitney Bowes system useless and a big waste of money. The material handler has to adhere to the entire procedure for the system to work properly. The problem in the warehouse is that there are days wherein the pace of the work is so busy that the material handlers would take shortcuts to get the job done quickly, but taking a shortcut on the Pitney Bowes would be a mistake. It can help the material handlers a lot, especially when supply technicians come down to the warehouse and ask what happen to their material. The Pitney Bowes system would show when the material was received, delivered to the clinic, and who signed for it. It is especially very important when the package would be used for an operation for a patient like a heart valve. This tracking system would prevent loss of materials in the warehouse and misdelivery of materials to the wrong clinic of department. Description of Technical Problem
The Pitney Bowes system would have two computers, two printers, eight barcode scanners, eight cradles for the barcode scanners, the software, basic operator training (4 hours on site), and the installation project costs. A Pitney Bowes representative would be responsible for setting up the system, uploading the software to the two computers, setting up the eight barcode scanners, and giving the basic training to the material handlers. The two computers would not be connected to the LAN network of the hospital, both would be stand alone systems and would only interface with the eight barcode scanners. The only technical problem that can occur is the interface and the downloading of data from the eight barcode scanners to the two stand alone computers. The barcode scanners may have a problem downloading the data to the computers.
There should be no problem with the four hours on-the-job training that would be given by the Pitney Bowes representative. Since, the two computers would not be connected to the LAN, there should be no problem in the two computers interfacing in the LAN. So the only technical problem that would be a concern is the interfacing of the barcode scanners with the two computers.

Contingency Plans
1. The contingency plan for the operational problem would fall on the warehouse supervisors shoulders. The supervisor would have to make sure that all material handlers are properly trained to use the Pitney Bowes tracking system. He would also have to make sure that all material handlers would follow the correct and right procedures, so that all scanned and downloaded data are accurate. The number one thing that the supervisor should do is making sure that all material handlers use and follow the procedures of the new tracking system; otherwise the Pitney Bowes system would likely fail as a tracking system.
2. The second contingency plan would be for the technical problem. The Pitney Bowes representative who would give the training has to make sure that everyone who is given the training knows what to do, in case the barcode scanner fails to download data to the stand alone computer. Everyone concerned should have knowledge on what procedures to do in case the scanners fail to recognize or download the data. The other better option would be training just a few select personnel or just the warehouse supervisor by the Pitney Bowes representative, so only a few select personnel can fix the problems arising from the tracking system. It would minimize the Pitney Bowes tracking system from going down, especially if someone who has no knowledge on the tracking system starts tinkering with it. Summary
The Pitney Bowes tracking system would not be easy implementing in the warehouse. There would be complains from material handlers who have been doing the same job receiving supplies and materials from the loading dock. The personnel involved would say that it would just be a waste of time with all the procedures involve when it would be easier and faster just to write the data down with a clipboard, pen, and tracking sheet. They would have to be made aware by the supervisor of how it would be advantageous to them to have an accurate tracking system to lower the materials and packages lost in the warehouse to zero. The main thing is helping the customers and supply technicians find what happen to their package received on the loading dock. Customer service is the number one priority of Material Management.

References
Dempsey, M. (November 2006). Understanding Supply Chain Execution. London: Financial Times.
Pitney-Bowes. (October 2010). Pitney-Bowes. Retrieved from http://www.pb.com/cgi-bin/pb.dll/jsp/OurCompany.do

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