...LIAO JOHN MALONZO GENE ALEC SUNGA Group 3 I. PROBLEM STATEMENT a. What can Consumer Value Store do to improve their customer service so that customer complaint can be avoided or at least be lessened? b. How will the company be able to motivate their employees in terms of their work output? II. OBJECTIVES a) To be able to identify the problems that usually occur during the drop-off stage. b) To be able to come up with solutions that can help improve customer service. c) To determine the pros and cons of system upgrade to help minimize errors in data entry. III. STATEMENT OF FACTS a) CVS had 29.5 million pharmacy members at the start of 2000 and a revenue of $20 billion. b) In the year 2002, CVS was one of America’s largest retail drugstores, with over 4,000 stores and revenue of $24.2 billion. c) An estimated of 10.9 million infrequent customers left in 2000. d) In 2000 the company was able to attract 8.5 million new regular members e) Heavy users filled an average of 40 scripts a year and were most likely to leave because of poor service. f) Light users filled an average of 5 scripts per year. IV. ALTERNATIVE COURSE OF ACTION a) Hire part-time employees...
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...Collaboration refers to different departments of a company can use the Web to collaborate Transaction Support–clients and businesses can conduct business online without human support EC Business Strategies Brick-and-mortar Business Strategy refers to the strategies that firms operating solely in the traditional physical markets. Click-only Business Strategy (virtual companies/pure play companies) means that the business is conducted electronically in cyberspace only. These firms usually compete on price alone. Pros: compete more effectively on price; tend to be highly adept with technology and can innovate very rapidly as new technologies become available; Cons: difficult for customers to return a product; Individuals may be leery about the security of giving credit card number to a virtual company Click-and-mortar Business Strategy refers to the business model that firms that straddle the two environments, operating in both physical and virtual arenas Pros:...
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...School Uniforms: The Pros and Cons in schools (Final Paper) ChaMyra Lewis-Jackson ENG 122 English Composition II Mr. Brandon Bond December 23, 2014 School Uniforms: The Pros and Cons in schools In our country many concerns and issues about safety in our schools have caused a big disturbance which have led school districts to require uniforms for their students. Long ago, some parents seem against or incapable of singling out the "clothes" line with their children, to the point where the new trending styles took a toll and started influencing the kids' attire decisions in a big way. The safety of the students and environment which was surrounded by gang violence and other concerning distractions became an important matter for a lot of individuals within the school districts. School uniforms and dress codes can play a significant role in the drastic change with student in a learning environment (Boutelle, 2008). That’s why school uniforms should be implemented as a policy for students in different districts, because many reports have shown after enforcing this policy students showed a dramatic improvement in their academics, attendance and behavior. Most advocates imply that if all students are required to wear uniforms would give the students an opportunity to find a sense of unity and equality with one another which will help with the confidence of some that didn’t feel like they belonged. Uniforms would also diminish bullying and give students a better frame of mind...
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...Introduction to Decision Making Methods János Fülöp Laboratory of Operations Research and Decision Systems, Computer and Automation Institute, Hungarian Academy of Sciences 1. Decision Making Process “Decision making is the study of identifying and choosing alternatives based on the values and preferences of the decision maker. Making a decision implies that there are alternative choices to be considered, and in such a case we want not only to identify as many of these alternatives as possible but to choose the one that best fits with our goals, objectives, desires, values, and so on.” (Harris (1980)) According to Baker et al. (2001), decision making should start with the identification of the decision maker(s) and stakeholder(s) in the decision, reducing the possible disagreement about problem definition, requirements, goals and criteria. Then, a general decision making process can be divided into the following steps: Step 1. Define the problem “This process must, as a minimum, identify root causes, limiting assumptions, system and organizational boundaries and interfaces, and any stakeholder issues. The goal is to express the issue in a clear, one-sentence problem statement that describes both the initial conditions and the desired conditions.” Of course, the one-sentence limit is often exceeded in the practice in case of complex decision problems. The problem statement must however be a concise and unambiguous written material agreed by all decision makers and stakeholders...
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...ANALYSIS OF LOGISTICS INDUSTRY : ANALYSIS OF LOGISTICS INDUSTRY By:- Group No. 7 Prijo Mathew Sivaramakrishnan Suvrata Nandy Gaurav Verma Dhinesh Kumar Objectives: Objectives To study in detail about the Global Logistics Industry To study in detail about the Indian Logistics Industry To find out the areas where Logistics Industry in India is lacking To compare the Global Companies (UPS, FedEx and DHL) with the Indian Logistics Companies ( Gati , DTDC and First Flight) INTRODUCTION: INTRODUCTION What is Logistics? Management of flow of goods and services Integration of information, transportation, inventory etc Reduces operational cost, improve delivery performance and enhance customer satisfaction The importance of logistics is growing and now the logistics industry has become highly recognized in the global scenario Evolution of Logistics Industry: Evolution of Logistics Industry Global Scenario of Logistics Industry: Global Scenario of Logistics Industry Size of the Global Logistics Industry Annual logistics cost of the world is USD 3.5 trillion The annual logistics cost in any country varies in between 9% to 20% of their GDP Logistics market in US is 10% of its annual logistics cost Global Logistics industry is estimated to be worth USD 300 billion Largest service providers are located in Europe Biggest market - US Current Status and Dynamics of the Industry: Current Status and Dynamics of the Industry Issues – Pricing pressures, high cost of operations, low...
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...control society? * Thesis: Due to the invasion of privacy from tapping into phones to trying to censor the Internet, it is most probable to conclude that virtual reality, which includes altering the mindsets of humans to believe they are in a stable world except they are not, is another allure transpired by governmental forces to control society. * Caution or Control? * Wiretapping * Internet Censorship * Allure * Virtual Reality Tactics * Cons of Artificial Intelligence/Virtual Reality * Scientific and Technical Problems With Virtual Reality * Negation * Pros of Virtual Reality * Comparison to Cons of Virtual Reality * Conclusion Virtual Reality or Virtual Renegade? According to Merriam – Webster online, democracy is defined by “a : government by the people; especially : rule of the majority b : a government in which the supreme power is vested in the people and exercised by them directly or indirectly through a system of representation usually involving periodically held free elections, c. : the common people especially when constituting the source of political authority” (Merriam – Webster, 2013). In each of these definitions, the reader may see that they all include ruling by the “people”, which reveals that the catch phrase “for the people, by the people” sums up almost entirely the notion of democracy. However; what is created when this constitute no longer applies? What happens when people...
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...Retiring Outside of the United States The service that I have chosen to discuss is the process of assisting people who are preparing for retirement to do so outside of the United States. What I will essentially be marketing is the countries themselves as a retirement destination for Americans that wish to retire outside of the United States. This service would have a primary location in the United States with satellite offices located in the capital cities of each country. This idea was inspired when I when I came across an article on Costa Rica and how it used to be a destination for retirees. Costa Rica was the first country to make a concerted effort to attract foreign retirees with a program of special benefits. Its pensionado program was responsible for bringing tens of thousands of foreign retirees, mostly Americans, to the country in the 1980s and 1990s. While the pensionado visa is still available in Costa Rica, many of the tax breaks and other special perks it once offerened have been discontinued. Costa Rica has also become expensive, both as a place to live and a place to own a home. For these reasons, while Costa Rica is perhaps the world’s best-known overseas retirement haven, it no longer qualifies as one of the best. This led me to search for countries that would fit the needs of those looking to retire outside of the United States. I am happy to report that I found the three countries of Belize, Panama, and Malaysia which more than fit the requirements...
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...The Sources of International Law Article 38 of theStatute of the International Court of Justice, considered by someas the "Bible of the Poor" of those who seek quick answers despite of the com-plexity of international relations, constitutes nevertheless a good starting point forthe understanding of the sources of international law. According to this article,international law finds its origin in the following three sources:- international conventions of general or particular nature;- international custom, as evidence of a general practice accepted as law;- the general principles of law recognized by civilized nations. The International Court of Justice in The Hague, Netherlands. Most international law experts would rush to add the "unilateral acts" to thesethree sources of law and to declare that Article 38 of the Statute has omitted tomention these unilateral acts for which the United Nations'International LawCommission (ILC)has elaboratedGuiding Principlesin 2006. Contrary to thisopinion, other international lawyers would maintain that these unilateral actsconstitute specific expressions of the will of States leading eventually to agree- 6 ments which are then governed by the rules applicable to international conven-tions.Finally, the idea of justice and equity originating in the philosophy of natural lawis not to be discarded as a source of international law, since it is the opinion oftheInternational Court of Justiceitself that whatever the legal argumentation ofthe...
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...Trust In Semantic Web Muhammad Arslan Shafiq (081212) Department of Computer Science SZABIST Islamabad, Pakistan _______________________________________________ _______________________________________________ Abstract—Trust management is important in semantic web in order to achieve the goals of semantic web vision. In this paper two approaches of implementing trust have been discussed. One approach is strong and secure i.e. Policy based systems, the other approach is more of a social approach which takes feedback from the users in order to build and maintain trust. Also discussed in this paper are pros and cons of both the techniques. Keywords-component; semantic web;Trust; Policy Based Systen; Reputation Based Sytems Introduction The idea behind semantic web seems great and offers a lot but why one should trust in semantic web. Who would trust such a system where anyone can say anything. We say that it is going to be a smart web, it will be intelligent and it will know the semantics. It will know what we are looking for. But what happens when a person says that x is yellow and another person says x is not yellow. Would semantic web fall apart? The idea behind SW is its authenticity of information which isn’t available in today’s web. Information comes from different sources which could be wrong or write and for a specific situation. So how are we going to determine which is reliable and whom should we believe? To tackle these...
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...MSc International Business and Management The Dynamics of Market Entry and Expansion Strategy in Emerging Markets: The Case of Wal-Mart in Latin America Dino Ovcina Author: Dino Ovcina Supervisor: Dr. Jeremy A Head Institution: Sheffield Business School at Sheffield Hallam University Program: MSc International Business and Management Module: Dissertation Date of Submission: 21 April, 2010 Abstract This research investigates the internationalization process and potential issues related to market entry and expansion strategies. It focuses on Wal-Mart's entry and expansion strategies into the Emerging Markets of Latin America, and discusses the different entry and expansion decisions being made by the company. Furthermore, the research critically evaluates the dynamic challenges facing developed country firms in their market entry and expansion strategies in emerging markets. Its contribution to the existing literature is its focus on the dynamics of entry modes in emerging markets. The research, based on an inductive approach, has been conducted as a case study by the use of secondary data. Wal-Mart began its internationalization by entering the two geographically nearest markets, namely Mexico and Canada. The entry into Mexico, which occurred 1991, was the first strategic move aiming at reaching the company’s overall goal of becoming the leading player in Latin America. Mexico together with Brazil are the two main emerging markets of Latin America characterized...
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...Objective Assalamualaikum, The purpose of this assignment that we have to do base on task that we have been given from our lecturer, explain the elements of Internet marketing about the digital marketing and what is e-commerce and e-business. Then, evaluate the marketing mix which is the 7P’s of the internet marketing. This assignment also want us to compare and explain about the marketing tools that being use by the website to promote the web page. This task examine interactive order processing. This task is based on the concept online shopping, Love.com.my. One of the favourable websites which offer a lot of advantages to their customer in order to place an order for any product especially flower and gifts. Task 1.1 Digital marketing is a broad term that refers to various and different promotional techniques deployed to reach customers via digital technologies. Digital marketing is also embodied by an extensive selection of service, product and brand marketing tactics, which mainly use the Internet as a core promotional medium, in addition to mobile and traditional TV and radio. Digital marketing is known as Internet marketing, but their actual processes different. (Digital Marketing) Internet marketing means different things to different people. It is refers to the strategies that are used to market a product or service online, marketing strategies that include search engine optimization and search engine submission, copywriting that encourages site visitors to take...
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...“Assess the merits and demerits of international licensing as a mode of entry into new markets” Disney does not have to produce t-shirts, USB sticks and even waffles with Mickey Mouse’s happy face on it. Instead, it can license the right to use its famous character to different companies around the globe and enjoy the hefty royalties, which in 2010 totaled 28.6 billion dollars (Rorie, 2011). Does it then mean that licensing as a mode of entry into foreign markets is the best option available? Not necessarily so. Given a multitude of foreign market entry methods, all of them being used in practice in some contexts, it is crucial to determine under which circumstances licensing will pay off. The decision factors include the specifics of the foreign market; ownership, location and internalization advantages; resources and capabilities; and the general global strategy of a company. This essay will attempt to analyse what kind of environment would be favourable for the introduction of licensing and use this analysis as a context to assess the pros and cons of this mode of foreign market entry. It is useful to start with the detailed definition of the subject matter. According to Daniels, 2003, “under a licensing agreement, a company (the licensor) grants rights to intangible property to another company (the licensee) to use in a specified geographic area for a specified period in exchange for a fee” (called royalty). The “intangible property” might encompass patents, designs...
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...MSc International Business and Management The Dynamics of Market Entry and Expansion Strategy in Emerging Markets: The Case of Wal-Mart in Latin America Dino Ovcina Author: Dino Ovcina Supervisor: Dr. Jeremy A Head Institution: Sheffield Business School at Sheffield Hallam University Program: MSc International Business and Management Module: Dissertation Date of Submission: 21 April, 2010 Abstract This research investigates the internationalization process and potential issues related to market entry and expansion strategies. It focuses on Wal-Mart's entry and expansion strategies into the Emerging Markets of Latin America, and discusses the different entry and expansion decisions being made by the company. Furthermore, the research critically evaluates the dynamic challenges facing developed country firms in their market entry and expansion strategies in emerging markets. Its contribution to the existing literature is its focus on the dynamics of entry modes in emerging markets. The research, based on an inductive approach, has been conducted as a case study by the use of secondary data. Wal-Mart began its internationalization by entering the two geographically nearest markets, namely Mexico and Canada. The entry into Mexico, which occurred 1991, was the first strategic move aiming at reaching the company’s overall goal of becoming the leading player in Latin America. Mexico together with Brazil are the two main emerging markets of Latin America characterized...
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...Contents Introduction to the case and Issue Identification 1 Main Issue 1 Subsidiary Issues 1 Environment Analysis 1 SWOT: Internal & External Analysis 1 PESTE Analysis 2 Porter’s 5 Analysis 3 CAGE Framework 4 Strategic Alternatives 4 Alternative 1 4 Alternative 2 5 Alternative 3 5 Option Evaluation 5 Final Recommendation 6 Implementation 7 Customer Archetype 7 Marketing Mix 7 Financial Analysis 7 Implementation timetable 9 Conclusion 9 References 12 Appendix 14 Appendix 1: Option Evaluation 14 Appendix 2: Customer Archetype 14 Appendix 3: Theatre Statistics and Growth Rate 15 Appendix 4: Application of Growth Rate to Total Number or Theatres 15 Appendix 5: Number of IMAX Screens added per a year and % of Total Screens 15 Appendix 6: Total Revenues and Revenues Generated by Hollywood Films 2014-2017 16 Introduction to the case and Issue Identification Main Issue As of 2013 IMAX had taken in a total of $288 in revenue. For the first time since its inception roughly 40 years ago, international revenues overtook North American revenues with total revenues for 2013 from countries outside Canada and the US of $151 million. Additionally, while international revenues rose by 10 percent over the previous year, revenues for North America dropped by 6.5 percent. Further, theatres that were once a source of revenue for IMAX have begun retrofitting their own theatres with Premium Large Format (PLF) screens. The main issue for...
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...Chap2 * Identify specific ethical codes, including professional codes. What ethical theory is seen in the code? • List virtues you feel are important for nurses to attain, and describe why you feel they are important. • Can different ethical theories be utilized in making an ethical decision? Why or why not Chap3 * What are the ethical principles and implications? • Should the nurse notify security of the potential hazards of patient endangering self and others? • How does the nurse express fidelity, confidentiality, beneficence, nonmaleficence, autonomy, respect for persons, veracity, and justice in this situation? Module 2 discussion When I took a humanity class in college, there were two male students who were friends with each other that sat behind me. They were quietly and actively involved during the class discussion and created a pleasant mood. However, during an exam, their voices were loud enough to be heard by me and other students. One female student, C, who sat next me had strongly adverse feelings about their cheating and she wanted us to go to the professor and talk about them together. However, I didn’t because I felt kind of embarrassed reporting the classmates to the professor and did not mind it since it would not have affected my grade anyway. In addition, their voice was loud enough for the whole class to hear, so I guessed that the professor already knew about them and might punish their behavior later. C reported them after the end of...
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