...Case study No.1 Workplace violence Problem definition Workplace violence occurs in a work setting which is an act of aggression, physical assault, or threatening behavior that causes physical or emotional harm and endangers the health or safety of the customers, coworkers, or managers. Justification of the Problem There are many causes of Workplace violence including economic, societal, psychological, and organizations issues. The economic causes are an over-stressed population, re-organizing departments, growth of technology, recession, and unemployment. Many people have the opinion that the societal causes of workplace violence are many; a changing society, violence on television and in the movies, music. Physiological causes of workplace violence may also be the result of employees who have experienced emotional, physical, or sexual abuse from childhood. The role that organizations play in workplace violence includes; organizational structure, the lack of a forum to address grievances, threats of violence, creativity and new ideas being discouraged. Empowered employees and a voice in the decision-making process are lacking. Many workers may look at violence as being part of their job; a risk they are expected to endure. Cases of verbal abuse are often seen as not worth reporting, particularly when the employer is not supportive of the worker’s claim. For these reasons, the actual statistical extent of violence is not really known. List of Alternatives 1...
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...the popular books Cheaper by the Dozen and Belles on Their Toes about their experiences growing up with such a large and famous family. But Lillian Moller Gilbreth was not only a mother; she was an engineer and an industrial psychologist. Lillian excelled in high school and decided that she wanted to study literature and music. Her father did not believe in higher education for women. He felt they needed only enough knowledge to manage a home gracefully. But Lillian persuaded him to let her attend the University of California at Berkeley while living at home and maintaining her family duties. When she obtained her B.A. in literature in 1900, she was the first woman to speak at a University of California commencement. She went to Columbia, but illness forced a return to California after her first year. Undaunted, she went back to Berkeley and received a master's degree in literature in 1902. She celebrated by planning a vacation. She spent some time in Boston before embarking, and there she met her future husband. Frank Gilbreth, who never went to college, was interested in efficiency in the workplace. His enthusiasm for the subject was contagious. He proposed to Lillian Moller three weeks after her return from Europe, and together they began their study of scientific management principles. Frank started a consulting business and Lillian worked at his side. They began their family and in 1910 moved to Rhode Island, where Gilbreth took her doctorate in psychology at Brown University...
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...Intelligence Grand Canyon University Psy 357 July 5, 2014 Intelligence There are many definitions of intelligence as well as many are experts who study it. Intelligence is the ability to learn about, learn from, understand, and interact with one’s own environment. There are many abilities that a person should have that support intelligence. A person should have the ability to adapt to a new environment or adapt to changes in their current environment. They should be able to retain knowledge. They should have the ability to reason with others and maintain relationships. They should also be capable to produce their own thoughts. There are many other abilities that could be listed, but they would all be abilities allowing a person to learn about, learn from, understand, and interact with one's own environment. Environment includes a person’s immediate surroundings such as one's family, the workplace, or a classroom. Intelligence is one of the most talked about subjects within psychology. There is no one definition of what exactly intelligence is. Some researchers have suggested that intelligence is a single ability, while others believe that intelligence is a range of skills and abilities. Howard Gardner's Theory Let's look at Howard Gardner's theory of multiple intelligences. Gardner did not focus on analyzing test scores, instead he proposed that numerical expressions of human intelligence was not a full and accurate depiction of people's abilities...
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...An organization, or small business, that provides services must participate in the art of understanding the human psyche. Since services are not tangible items, companies must dive deep into the human brain and understand how a person interprets quality and trust by using only sensory cues. This comes in a plethora of options: An office environment, the music playing overhead, an ambiance that provides comfort, the taste of food, and the feeling of meeting a company representative for a consultation. These are just a few examples that consumers confront while researching a provider of services. In order to produce customers, a service provider must produce forms of advertising. These marketing tactics must entice the consumers’ senses, create strong perceptions of trust, loyalty and quality, and influence their behavior in order to gain a client. “The stimulus-organism-response model (SOR) was developed by environmental psychologists to help explain the effects of the service environment on consumer behavior” (Hoffman & Bateson, 2008). This model consists of several aspects; a set of stimuli, an organism component and a set of responses or outcomes. Stimuli, in this case, is defined by our five senses of sight, sound, touch, taste and smell. When all of these senses are combined successfully, a consumer in a pastry shop would conclude that the business is of higher quality, the food is exceptional and worth the extra expense. The organism component describes the...
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...Associate Level Material Appendix B Program Scenario One Far West Elementary School Organization Mission As a team, parents and staff are dedicated to creating a caring, exciting environment that promotes responsibility, self-esteem, and academic achievement where differences are valued and learning is a lifelong goal. Our goal is to maintain a safe and caring public school for children, staff, and community by teaching skills that promote responsible, respectful behavior to self and others. Brief Community Description The community of Far West is a suburb of New Hampshire, which is a large metropolitan area with 2 million residents. Far West has a population of 30,000. Far West Elementary School has a student population of 700, 30% of the student having relocated from Asian countries within the last 2 years. Many of these students’ families are moving into the community to take advantage of the low cost of housing and are comforted by the presence of similar cultures. Many of the new residents have limited English writing, reading, and speaking skills. Funding Opportunity This funding opportunity provides professional development activities intended to improve instruction for students with limited English proficiency (LEP) and assists educational personnel working with these students to meet high professional standards. Projects should increase the pool of highly qualified teachers prepared to serve LEP students and increase the skills of teachers already...
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...270 Associate Level Material Appendix B Program Scenario One Far West Elementary School Organization Mission As a team, parents and staff are dedicated to creating a caring, exciting environment that promotes responsibility, self-esteem, and academic achievement where differences are valued and learning is a lifelong goal. Our goal is to maintain a safe and caring public school for children, staff, and community by teaching skills that promote responsible, respectful behavior to self and others. Brief Community Description The community of Far West is a suburb of New Hampshire, which is a large metropolitan area with 2 million residents. Far West has a population of 30,000. Far West Elementary School has a student population of 700, 30% of the student having relocated from Asian countries within the last 2 years. Many of these students’ families are moving into the community to take advantage of the low cost of housing and are comforted by the presence of similar cultures. Many of the new residents have limited English writing, reading, and speaking skills. Funding Opportunity This funding opportunity provides professional development activities intended to improve instruction for students with limited English proficiency (LEP) and assists educational personnel working with these students to meet high professional standards. Projects should increase the pool of highly qualified teachers prepared to serve LEP students and increase the skills of teachers...
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...Mozart’s music and have improved brain function. According to Claudia Hammond, this phenomenon originated in 1991 when a study at the University of California Irvine showed that students who listened to Mozart and then attempted spatial puzzles completed those puzzles more successfully than students who did not listen to Mozart. A farmer in Italy claimed that when his “buffalos were played Mozart three times a day, they produced better milk” (Hammond) and some studies have found that simply listening to as well as practicing music “can increase IQ by as much as three points” (Hammond). Even...
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...Chapter 1 THE PROBLEM AND ITS BACKGROUND Technology – driven school reform has overcome education, and advocates hail the huge number of advantages to reap. It comes with promises to push us into the future and cause dramatic improvement in student proficiency and worldwide understanding. Our computer- driven society demands that students develop the ability to operate in a technological environment, acquiring the knowledge and skills necessary to be productive. In addition, so much of our planet rapidly is becoming connected via the Internet so that social protocol has become an intrinsic part of technology- based curriculum. But increasing reports connecting psychologically addictive characteristics to internet use, along with speculation of its negative influence on social functioning, have brought to question the enduring effects of its reform. Educational systems around the world are under increasing pressure to use the new Information and Communication Technologies (ICTs) to teach students the knowledge and skills they need in the 21st – century (UNESCO, 2002). Thus the key concern driving the policy and community interest in the pedagogical integration of ICT is the premise that ICT is important for beginning changes to classroom teaching and learning so as to foster the development of students’ 21st – century skills. Specifically, these skills include the capability to become lifelong learners with a context of collaborative...
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...I am long overdue on a review of this book, which I feel bad about because I really enjoyed it. Maybe I didn’t get to it because I was too busy multitasking… First off, this is written as a business novel. Lately, I have been really weary about business novels. For one, I’m not a novel reader and, since The Goal, the only business novels I’ve liked and gotten through are SHORT ones, including All I Need to Know About Manufacturing I Learned in Joe’s Garage: World Class Manufacturing Made Simple and The Ice Cream Maker: An Inspiring Tale About Making Quality The Key Ingredient in Everything You Do (my review here). This book, written by business coach Dave Crenshaw, tackles the idea of “multitasking” — that we can do two things at once. If you think about multitasking from a Lean perspective, you might think about the practices of Standardized Work. In a factory, standardized work assumes a person can really only do one thing at a time. At most, you might reach for a part with your left hand while simultaneously reaching for a tool with your right. But, this is a relatively simple task that, in a repetitive manufacturing environment, can be done without thinking and through a lot of muscle memory. In professional settings, we often trick ourselves into thinking we can multitask. While on conference calls, people play Minesweeper or surf the web. This works, except for when you realize you haven’t been listening or someone calls on you and you can’t answer — it’s embarrassing...
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...emphasized cognitive aspects such as memory and problem-solving, several influential researchers in the intelligence field of study had begun to recognize the importance of the non-cognitive aspects. For instance, as early as 1920, E.L. Thorndike used the term social intelligence to describe the skill of understanding and managing other people.[3] Similarly, in 1940 David Wechsler described the influence of non-intellective factors on intelligent behavior, and further argued that our models of intelligence would not be complete until we could adequately describe these factors.[2] In 1983, Howard Gardner's Frames of Mind: The Theory of Multiple Intelligences[4] introduced the idea of multiple intelligences which included both interpersonal intelligence (the capacity to understand the intentions, motivations and desires of other people) and intrapersonal intelligence (the capacity to understand oneself, to appreciate one's feelings, fears and motivations). In Gardner's view, traditional types of intelligence, such as IQ, fail to fully explain cognitive ability.[5] Thus, even though the names given to the concept varied, there was a common belief that traditional definitions of intelligence were lacking in ability to fully explain performance outcomes. The first use of the term "emotional intelligence" is usually attributed to Wayne Payne's doctoral thesis, A Study of Emotion: Developing Emotional Intelligence from 1985.[6] However, prior to this, the term "emotional intelligence" had...
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...Compare the two early scientific approaches in psychology: structuralism and functionalism. Describe the focus of each of the six contemporary approaches to psychology. Describe the positive psychology movement, and discuss why this movement recently emerged in psychology. Discuss career opportunities in psychology. Profile the main areas of specialization in psychology. Say how studying habits may be optimized. Understand how to be a critical thinker. CHAPTER 1: OUTLINE Psychology is a science dedicated to the study of behavior and mental processes. In this chapter you are introduced to the history of this science, a variety of contemporary perspectives in psychology, the positive psychology movement, and an overview of psychology-related careers. At the end of the chapter, the reader learns about the most effective methods of studying and learning. There are three concepts important to the definition of psychology: science, behavior, and mental processes. Psychologists use scientific methods to observe, describe, predict, and explain behaviors and mental processes. Behaviors are actions that can be directly observed, while mental processes are experiences that cannot be observed directly, such as thoughts and feelings. The history of psychology is rooted in philosophy, biology, and physiology. Rene Descartes and Charles Darwin...
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...early scientific approaches in psychology: structuralism and functionalism. Describe the focus of each of the six contemporary approaches to psychology. Describe the positive psychology movement, and discuss why this movement recently emerged in psychology. Discuss career opportunities in psychology. Profile the main areas of specialization in psychology. Say how studying habits may be optimized. Understand how to be a critical thinker. CHAPTER 1: OUTLINE Psychology is a science dedicated to the study of behavior and mental processes. In this chapter you are introduced to the history of this science, a variety of contemporary perspectives in psychology, the positive psychology movement, and an overview of psychology-related careers. At the end of the chapter, the reader learns about the most effective methods of studying and learning. There are three concepts important to the definition of psychology: science, behavior, and mental processes. Psychologists use scientific methods to observe, describe, predict, and explain behaviors and mental processes. Behaviors are actions that can be directly observed, while mental processes are experiences that cannot be observed directly, such as thoughts and feelings. The history of psychology is rooted in philosophy, biology, and physiology. Rene...
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...Practical Wisdom and Organizational Behaviors Responsible leadership achieves the best results when high levels of individual leadership responsibility coincide. How can one find one’s responsible leadership identity in the midst of the changing and chaotic world? What are the building blocks of responsible leadership identity? The six building blocks of responsible leadership identity are based on individual psychologist Erik H. Erikson’s (1957; 1969; 1974) model of solving identity crises. The Value Basis: Finding one’s true identity requires an in-depth examination of one’s value basis. The question is: Have you found a set of basic philosophical or religious values that your outlook on life can be based on? Your mission should spell out the values which you build your work on. At individual level, this is a meditation exercise on how to take personal responsibility for your actions. Self-image vs External Image: The self-certainty question for responsible leadership to answer is: Do you feel that your self-image is consistent with the image you present to others? Or is your self-image better/worse than your external image? Arrogant boasters or cringing subordinates cannot become responsible leaders. Taking humble pride in oneself and in one’s achievements creates a healthy image. Time Perspective: When an individual reconsiders its time perspective, the following questions should be answered: Can you distinguish immediate gratification...
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... one especially vicious bull walrus ends up on the rock, with all the females, while all the others are forced to skulk around the periphery. Dogs, we’re told, inevitably select a leader, who emerges naturally through some mysterious language of dominance rituals, reinforced with tactical urination. Could the same be true, somehow, in the world of work? Is there some law of office life that dictates that jerks rise to the top? In search of an answer, I began to explore the vast and ever-growing field of office psychology. The field is packed with off-the-top-of-their-head pundits and latest-idea peddlers of all stripes. Sprinkled among these are a few thinkers and scientists. One of them is Seymour Adler, an industrial-organizational psychologist at Aon Consulting. Adler is tall, talkative, and unassuming; he wears large glasses, khakis, a shirt without a tie. He has...
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...defined as the "scientific study of behavior in humans and animals." Behavior is what people and animals do: e.g., what a person says about last night's dream, and how long it takes a rat to run a maze. You might think that psychology was the "study of the mind" due to the fact that the prefix psyche is Greek for mind, soul, spirit, and the suffix ology refers to the study of something. Almost a hundred years ago, John Watson decided that psychology should be a science: not just a vague and introspective reflection on our own thoughts and feelings. Watson urged that psychology be defined as the scientific study of behavior. Since about 1920, most university psychologists have accepted Watson's definition. So, think of psychologists as scientists who study behavior. Introspection was the first technique for studying the mind There are some terms related to psychology that are frequently confused with it. Psychiatry is a branch of medicine specializing with mental disorders. Psychiatrists are medical doctors, and have been through medical school, an internship, residency training, and board certification as specialized physicians. The letters M.D. usually appear at the end of the name. The letters at the end of the name of a psychologist may be 1 Ph.D., Ed.D., or Psy.D., and so it may be appropriate to address a psychologist as "Dr." but he or she is not a physician. There is one important difference between what psychologists and psychiatrists can...
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